Hatfield Residential and Nursing Home

Tamblin Way, Hatfield AL10 9EZ

Located close to the Galleria Shopping Centre, Hatfield Residential and Nursing Home is a welcoming care home with a team who are dedicated to caring with kindness.

The care home has homely lounges, which are the perfect place for residents to enjoy activities, simply relax with a good book or catch up with loved ones, who are welcome to visit at any time.

There are several dining areas where residents enjoy home-made food and freshly baked cakes, prepared by the home's award winning chef and her team.

The spacious bedrooms are all en-suite and come with television and telephone points, as well as Wi-Fi.

Hatfield also has a sensory room and a hairdressing salon, for those who enjoy a little pampering.

Outside there are landscaped gardens with raised flower beds, for residents who like to do a spot of light gardening.

Group: Sanctuary Care Ltd

Person in charge: Mary Tolladay (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 118 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Hindi, Polish, Tamil, Tagalog

Single Rooms: 118

Rooms with ensuite WC: 118

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hatfield Residential and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Hatfield Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Hatfield Residential and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.549 for Hatfield Residential and Nursing Home is calculated as follows: ( (230 Excellents x 5) + (122 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 375 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.72 Points relating to the number of positive Reviews for Hatfield Residential and Nursing Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.6 positive Reviews (118 registered maximum number of service users ÷ 5). 17 Reviews ÷ 23.6 Target = 0.720

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Hatfield Residential and Nursing Home has a Review Score of 9.3 (9.269) from 32 Reviews


Average Ratings

  • Excellent
    19
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatfield Residential and Nursing Home?

  • Extremely LIKELY
    28
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatfield Residential and Nursing Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    11
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My overall experience of Sanctuary Care, Hatfield is very good. Many carers have formed great relationships with my mum and she, for the most part, appears very relaxed and comfortable. I still feel there are times that the communication levels of some of the senior staff are questionable. My mum finds it difficult to understand them and they are a bit too quick to carry out duties without really explaining what they are doing. I myself find it hard to understand at times.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mary Tolladay, Home Manager at Hatfield Residential and Nursing Home responded to this review on 12 Apr 2018:

Thank you for your review and positive ratings and comments. In terms of communication, I really appreciate your feedback and we will be working very closely with you as a family to make sure this is resolved.

In general, I can't fault the treatment of my mother, she has been looked after with compassion and respect and I have not observed anything I have been uncomfortable with. I have been informed of any problems in a timely manner. Some issues regarding room maintenance (table lamp not working, missing television remote control etc) have taken a while to resolve but I can't find fault with the general behaviour towards my mum, which is peace of mind for me as I live quite far away and am not able to visit too regularly.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

All staff are caring, kind and considerate. Happy atmosphere. Clean very comfortable rooms. Pleasant gardens well used in the summer. The food is adequate (didn't see main meals) Snacks and sandwiches are very good.
Loving nursing and care in our residents last days.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

My aunt was treated very well. The home is clean and well staff and very welcoming.
I am impressed by the care and attention provided by the staff. They care for and entertain the residents to a high level.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother spent a short time in the home in December. At all times we were very happy with the care, dignity and professionalism shown to her and her family. Many thanks.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mother has recently moved into Hatfield Residential and Nursing Home and has been here for just over a month.
There is a warm and friendly atmosphere when you walk in.
The management and staff have made the transition very easy for us all and mother is now settled and happy. Her room is well maintained and she has been able to have some of her own possessions around her.
The staff are caring, sympathetic and respectful towards the residents. The layout and security are very good also.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Lovely staff, efficient and knowledgeable, helpful and professional. Rooms are clean and tidy.

How likely would you be to recommend Hatfield Residential and Nursing Home? Likely

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Average Rating:   4.4 out of 5

My Grandma received exemplary care while she stayed at Hatfield care home. Although being bed-bound and having advanced dementia, she was always given lots of time and the carers were always thoughtful to her needs, which showed by how there was always her favourite Irish music playing in her room, a love that stayed with her to the very end. The staff were always very kind and compassionate to Grandma, and to us when we visited and were always friendly and welcoming. Grandma was always well cared for: she was well fed and was always clean when we went in to visit her. The same goes for her bedding and blankets - whenever they were dirty they were changed. I cannot stress how lovely a place this is for someone to spend their last years, and how well cared for they will be.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in your care home since March 2017. On the whole, I consider that she has received very good care and I commend all staff for their professionalism and efforts on the residents' behalf. I would certainly recommend this Sanctuary Care Home to anyone in need of their services.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

First class care home.

Staff are very polite, helpful and friendly.

Food is outstanding.

100% in every way!

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very good level of care. The staff were very efficient and caring. On all my visits I saw staff carrying out their tasks and looking after my mother.
Any request or information on my mum's condition was always provided.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very warm inviting environment. My friend was very comfortable and well cared for during her time. She was able to have pictures from her house put up on the wall to make it feel homely.
All the carers had plenty of time for her and nothing was too much trouble.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We looked at a number of homes over a 24 hour period and this was the last home we looked at. Immediately, we felt comfortable, the tour of the home was very informative and you got the feeling of pride and caring from the lady who showed us round. Whilst my mother-in-law was at the home, she was extremely well cared for. All members of staff had time for her and us. We were happy she was cared for so well at the end of her life.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The personal one to one care on a daily basis my dad received was brilliant. It was always with compassion, care and professionalism. From a family perspective, it gave us great peace of mind to know that he was safe and receiving great care, also as a family we were made very welcome, anytime we visited.

My only suggestion for improvement is the poor carpark.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff and nurses were kind, caring and treated our aunt with dignity.
Our only complaint is the parking for visitors can be very difficult.

How likely would you be to recommend Hatfield Residential and Nursing Home? Likely

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Average Rating:   3.4 out of 5

My mother spent the last year of her life in Hatfield Care Home. The staff could not have done more for her during that time.
The care and compassion that every member of staff showed was exceptional.
Mum was confined to bed and when visiting, I regularly found a member of staff with her - talking to her, stimulating her with music and showing her that they really cared.
Despite having severe dementia, making communication difficult, the staff treated her with such dignity and kindness that she really responded to them and it was obvious that she felt safe and secure. She was very happy and for me too it was a pleasure to visit the home.
Hatfield Care Home is exceptional.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Having been in residential care for some years and then needing dementia nursing care, mum, fortunately, moved to Hatfield Residential and Nursing Home for the last year of her life. Having had care home comparison, I can confirm that the excellent care offered to mum in Hatfield Residential and Nursing Home deserves special recognition. The staff truly understand dementia and the need of the residents are therefore catered for accordingly. Mum was always clean, well fed with appropriate food (e.g. Sandwiches softened with soup for tea) and although unable to speak we could all tell mum was always very happy and content, which was a great comfort to the family. Carers spent time with mum on a 1:1 basis stimulating her with music that she loved. The management and staff always made the family feel extremely welcome and so it was a pleasure to visit regularly. I have no hesitation in recommending the care home and its dedicated staff to families looking for dementia care.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mum is in the nursing section where she is well looked after and treated with respect. The staff in this section are responsive to our requests and keep us informed of mums progress.

How likely would you be to recommend Hatfield Residential and Nursing Home? Likely

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Average Rating:   3.6 out of 5

My mother is very happy here and most importantly feels safe. The staff know us by name and always greet us with a smile. It is a relief to the family to know that mum is well cared for.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

The care is good, but not when my wife is removed from her bed at midnight to go to the hospital as a non-urgent case.
The continuity of senior and junior staff is important for the relationship of staff to residents.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mary Tolladay, Home Manager at Hatfield Residential and Nursing Home responded to this review on 23 Mar 2017:

Thank you for your lovely comments and your positive scores. Our residents’ welfare is our top priority and unfortunately, an ambulance did have to be called because your wife was in a great deal of pain and 111 staff were unable to support on this occasion.

My mother has just passed away, having had Alzheimer's for many years and been looked after atSanctury Home, Hatfield. My wife and I cannot say a big enough thank you for how grateful we were for the consideration they gave into looking after our Mum. They were also kind and considerate and appeared to anticipate mum's needs at all times. They also considered ours as well. We shall miss not coming to the home to see everyone. As for as we are concerned, you have a very special team in Hatfield home. Thank you to all of you. Wishing you all the best for the future.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

It makes me happy to know that my one and only grandma is in a safe and loving place. She is always smiling and the staff here deserve a medal. I can only wish it continues to be such a lovely caring place.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

A proficient and attentive staff are caring for the needs of my aged mother 24/7. I am assured that she is receiving the best possible care in her time of life now.

How likely would you be to recommend Hatfield Residential and Nursing Home? Likely

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Average Rating:   3.9 out of 5

A big thank you to the team who look after my mum, they really care for her. She made it her home because she feels she is well looked after and treated with dignity.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

A very professional review carried out. Informative and helpful. My mother is happy and well cared for.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Happy with the care.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The home has been a very good choice for my mother in law who has severe Alzheimers. The accommodation is very good. The staff are excellent and very caring to her needs. Mam is always clean and tidy. The staff are very approachable and there always appear to be a member of management about when we visit. Generally very pleased with everything. Thank you.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

From my initial viewing of that to date the reception and care received has been exceptional. The staff are warm, welcoming, caring and the general ambience in the home is lovely. The staff are very helpful, approachable and nothing is too much trouble.
The staff have got to know mum very quickly and understand her needs, her likes and dislikes. Her room is spacious, clean and comfortable and the layout of the home is very homely. Mum has settled very well and we are thrilled with her care.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

It would be hard to find better care for my mother, all members of staff are remarkably good and highly professional. What a lovely home, thank you to all the staff for looking after my mum and providing tremendous support to our family during last weeks of my mums life.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

During March this year my mother has been ill with a chest infection. Care Home staff have been wonderful. Their care has been exemplary - arranging GP visits, providing sensitive support to an independent lady, administering medicine and supervising personal care.
They have also kept the family very well informed of changing circumstances.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

All your staff are amazing, caring, compassionate and professional. They made my mothers last few months comfortable and loved. We are indebted to you all. We are all lucky to haver your staff. God bless.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was looked after very well by all staff.

How likely would you be to recommend Hatfield Residential and Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

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