Hatfield Nursing Home

Tamblin Way, Hatfield AL10 9EZ
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9.9 105 Reviews
  • Hatfield Nursing Home, Hatfield
Hatfield Residential and Nursing Home provides award-winning compassionate care for residential, dementia and nursing needs.

The purpose-built modern interior offers residents spacious, private bedrooms with ensuite facilities, as well as plenty of communal spaces to enjoy, including a pub, a movie room, a retro sweet shop, a cafe area, a hairdressing salon and a large enclosed wheelchair-friendly garden.

In November 2024, the homes' deputy manager was awarded the Compassion Award for Residential Care at the Hertfordshire Care Awards.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 118 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Hatfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alina Verescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (118)
  • Single Rooms with Ensuite Wet Room (118)

Hatfield Nursing Home Reviews (105)

Total of 105, showing 41-60
9.9

Hatfield Nursing Home has a Review Score of 9.9 (9.851) out of 10, based on 31 reviews in the last 2 years. Over all time Hatfield Nursing Home has 105 reviews.

Overall Experience

  • 75
  • 27
  • 3
  • 0
  • 0

Date Published

105
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19
31
74

Review from L W (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staffing levels seem much lower than my last visit inside the building, in March 2020, but the care seems to be as good. I have not visited during Covid as I wanted a hug, but I cannot have that. It is easier now to visit and do things, like sorting clothing. I know that I cannot stop and talk to
other residents as I did in the past, but we enjoyed saying hello as I walked past.

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Review from Isabel P (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention shown by all the staff at Hatfield Residential and Nursing Home was wonderful. My Aunt didn't want to go home as she made some lovely friends. I always enjoyed visiting her and felt comfortable leaving her in such good hands.

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Review from M W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at the beginning of the year she has been cared for extremely well. The staff are all kind and caring. My mum always looks clean and well presented when I visit and I am completely reassured she is in the right place. I can't thank all of the staff enough for treating my mum with
the care and respect she deserves.

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Review from John D (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, 96-years-old, particularly deaf, has received excellent respite care at Hatfield Home. The care home manager is super efficient and responsive to queries. I have not seen inside the home due to Covid isolation rules, but believe it to be of hotel class, and I know my father particularly enjoys
the food and standard of care received.

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Review from P H (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the reception team (especially one staff member) to be very friendly and very good at her job. I find the manager always very friendly and always working hard. I find the staff diligent in their work.

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Review from Aileen F (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past few months, it is obvious that the work of staff at a care home has been more difficult. I can honestly say the management and staff there have risen to the occasion wonderfully. All safety rules, lockdown, spacing contact with the outside world have been carefully obeyed with compassion
and wisdom. We are all free of Coronavirus. Since I moved here two years ago, I have been impressed by the care taken to preserve the resident's dignity and wellbeing. Long may this continue.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for such kind words about our home and team - it is so appreciated.

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Review from Louise (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care throughout covid has been amazing. My Dad was nursed through having the virus, all the restrictions were put in place sensitively, communication with family members has been great. My Dad remains happy there. The manager seems very caring, staff in my Dad's area are great. What a blessing he
ended up there to go through this difficult year. My NHS job involves visiting care homes, so I've seen a lot to compare against.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for taking the time to review our home and for your wonderful feedback. It is much appreciated. Best wishes, Fae

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Review from Karen H (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Mum's care home to be really good, even in these challenging times. We have had face time calls with her that the staff helped with. We cannot thank the staff enough for all their hard work and making sure that our mum is taken care of. We will always recommend Hatfield Care Home.

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Review from J F (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am pleased with the care that has been given to my mother. Obviously, in these COVID times it is difficult to comment via direct observation as we are not allowed into the home. When I meet my mother outside she seems happy and appears to interact well with the staff. They say that she
seems happy, has a good sense of humour and is eating well.
She has moved rooms three times since she moved in for various legitimate reasons so I cannot visualise her in her surroundings at the moment and look forward to the time when we will once again be allowed to visit our family members in the home.
I get phone calls from the staff on her floor updating me for example if she has had a fall, seen a doctor or been tested for COVID (routine).
I have had very little contact from management so I feel that could be better. For example, I was not informed when it was possible to make an appointment to visit my mother, I only found that out when I rang and asked when this could happen.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for taking the time to review our home and for your kind words about our team and the care your mother receives. Your feedback is truly invaluable to us, so I will be sure to pass this on. Best wishes, Fae.

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Review from Thomas B (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is getting is of a very high level. Not only is this administered to her now very high needs in a way that us technically excellent but all is done with a very warm and human touch. The carers and all who work at Hatfield Residential and Nursing Home are lovely people. I sleep better
at night knowing that Mum is in these lovely people's care.

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Review from A W (Husband of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A universal positive attitude from everyone, helping, welcoming and listening. The home is clean and hospitable. I have visited every day for two and a half years, and have not found anything serious to challenge.
A weak area is the laundry, but I understand the difficulties, and they are doing a
difficult job.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for your kind words about our home. The manager and the team will be grateful for your feedback. Best wishes, Fae.

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Review from S M (Stepdaughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent in every way. My mother's husband is at the home, she visits him once a week and has lunch with him, in the dining room. The food is excellent, his room is very nice and a good size. He is well looked after and stimulated by the staff. Even a nice place to visit, happy and relaxed
place to be. Love the Christmas atmosphere when I visited today.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for such wonderful feedback about both our team and home, I will be sure to pass your kind words onto the manager and the team. Best wishes.

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Review from K H (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been involved with four other care homes, who do not care. This is the only one that cares for their residents. The staff are very helpful. If there are any problems, they are sorted straight away. Dad seems very happy here, which is so good.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Many thanks for your wonderful review, I will be sure to pass this onto the manager and the team. Best wishes, Fae

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Review from Z W (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in different hospitals and wards and when I arrived, I had an incredible experience. I could have never imagined the quality of my experience. My room is good, and so is all my care. I am helped when I need it and encouraged to do things for myself, to get stronger. The staff are so good
at their work, and they are real people, like friends. The other resident are also delightful. The whole atmosphere is incredibly good. Food good - variety and choice and individual needs and likes are met.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for such a lovely review - it is wonderful to hear how pleased you are with our home and the care you have received. I will be sure to pass this onto the manager and the team. Best wishes, Fae

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Review from Siobhan R (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed to last 5 months of her life at The Hatfield Residential Home and I have nothing but praise for the care, compassion and support she received from all member so staff. I would have no hesitation whatsoever in recommending this home to others. In addition, staff were wonderful to my
father and myself. Nothing was ever too much trouble.

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Review from Ian F (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 9 months, Mum was a resident at the home. After 60 years in her own house, she found a second home. Staff are superb and the care is the highest quality. When end of life care was needed, the respect and dignity shown to Mum and her family was the best.
Can give no higher praise than to say "Mum
wanted to die at home. When her time came, she was insistent that she was going nowhere as she was at home".
Mum passed away at peace and happy. Testimony to the staff.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Dear Ian
Thank you for such a lovely review - it is wonderful to hear that your mother thought of Hatfield as her home.
I will be sure to pass this onto the team - they will be ever so grateful.
Best wishes Fae

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Review from Gillian L (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say how much I appreciate the care given to my father. The staff are friendly, caring and approachable after difficult circumstances. Thank you.

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Review from Valrie A (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted in May this year, unsure of everything. I can only say from day 1, the kindness, warmth and caring staff have made our transition easy. From manager all across the staff, they are so friendly, helpful. My aunt has been down, we were all a bit worried about her reaction. She said she
would book herself in, they are all so lovely. Thank you everyone.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Dear Valrie, thank you so much for your kind words. It is wonderful to hear how well your mum is settling in with us, and that family approve! Best wishes, Fae.

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Review from Azucena B (Friend of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a lovely place. You can sense the love and happiness within. They are also very happy.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for your kind words about our home. Best wishes, Fae

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Review from Anne M (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring ladies and gents who look after my father so well. Always cheerful and friendly. My dad is certainly in the best care home. He is happy and so well looked after.

Reply from Fae Doherty, Marketing Officer at Hatfield Nursing Home

Dear Anne, thank you so much for your kind words about Hatfield. Your feedback is truly invaluable to us so I will be sure to pass this onto the team. Best wishes, Fae

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Hatfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Hatfield Nursing Home is calculated as follows: ( (317 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 362 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

Nicol

Nicol Tachie

Job Title: Care Home Manager

Joined: 2015

I have worked at Hatfield for over 9 years, progressing from a carer, to senior carer, deputy manager and into my current role as Home Manager. I am responsible for ensuring the safety, care and comfort of our residents as well as supporting my staff.


My proudest moment to date is winning the Compassion Award for Residential Care at the 2024 Hertfordshire Care Awards.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Nursing Home to verify any information. View our terms and conditions. Hatfield Nursing Home has an Enhanced Service - more info.