Hatfield Nursing Home

All the carers had plenty of time for her and nothing was too much trouble.

Any request or information on my mum's condition was always provided.

We looked at a number of homes over a 24 hour period and this was the last home we looked at. Immediately, we felt comfortable, the tour of the home was very informative and you got the feeling of pride and caring from the lady who showed us round. Whilst my mother-in-law was at the home, she was extremely well cared for. All members of staff had time for her and us. We were happy she was cared for so well at the end of her life.

The personal one to one care on a daily basis my dad received was brilliant. It was always with compassion, care and professionalism. From a family perspective, it gave us great peace of mind to know that he was safe and receiving great care, also as a family we were made very welcome, anytime we visited.

My only suggestion for improvement is the poor carpark.

Our only complaint is the parking for visitors can be very difficult.

Hatfield Care Home is exceptional.

Having been in residential care for some years and then needing dementia nursing care, mum, fortunately, moved to Hatfield Residential and Nursing Home for the last year of her life. Having had care home comparison, I can confirm that the excellent care offered to mum in Hatfield Residential and Nursing Home deserves special recognition. The staff truly understand dementia and the need of the residents are therefore catered for accordingly. Mum was always clean, well fed with appropriate food (e.g. Sandwiches softened with soup for tea) and although unable to speak we could all tell mum was always very happy and content, which was a great comfort to the family. Carers spent time with mum on a 1:1 basis stimulating her with music that she loved. The management and staff always made the family feel extremely welcome and so it was a pleasure to visit regularly. I have no hesitation in recommending the care home and its dedicated staff to families looking for dementia care.

My mum is in the nursing section where she is well looked after and treated with respect. The staff in this section are responsive to our requests and keep us informed of mums progress.

My mother is very happy here and most importantly feels safe. The staff know us by name and always greet us with a smile. It is a relief to the family to know that mum is well cared for.

The continuity of senior and junior staff is important for the relationship of staff to residents.

My mother has just passed away, having had Alzheimer's for many years and been looked after atSanctury Home, Hatfield. My wife and I cannot say a big enough thank you for how grateful we were for the consideration they gave into looking after our Mum. They were also kind and considerate and appeared to anticipate mum's needs at all times. They also considered ours as well. We shall miss not coming to the home to see everyone. As for as we are concerned, you have a very special team in Hatfield home. Thank you to all of you. Wishing you all the best for the future.

It makes me happy to know that my one and only grandma is in a safe and loving place. She is always smiling and the staff here deserve a medal. I can only wish it continues to be such a lovely caring place.

A big thank you to the team who look after my mum, they really care for her. She made it her home because she feels she is well looked after and treated with dignity.

A proficient and attentive staff are caring for the needs of my aged mother 24/7. I am assured that she is receiving the best possible care in her time of life now.

A very professional review carried out. Informative and helpful. My mother is happy and well cared for.

Happy with the care.

The home has been a very good choice for my mother in law who has severe Alzheimers. The accommodation is very good. The staff are excellent and very caring to her needs. Mam is always clean and tidy. The staff are very approachable and there always appear to be a member of management about when we visit. Generally very pleased with everything. Thank you.

The staff have got to know mum very quickly and understand her needs, her likes and dislikes. Her room is spacious, clean and comfortable and the layout of the home is very homely. Mum has settled very well and we are thrilled with her care.

It would be hard to find better care for my mother, all members of staff are remarkably good and highly professional. What a lovely home, thank you to all the staff for looking after my mum and providing tremendous support to our family during last weeks of my mums life.

They have also kept the family very well informed of changing circumstances.