Hatfield Nursing Home

Tamblin Way, Hatfield AL10 9EZ
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9.9 105 Reviews
  • Hatfield Nursing Home, Hatfield
Hatfield Residential and Nursing Home provides award-winning compassionate care for residential, dementia and nursing needs.

The purpose-built modern interior offers residents spacious, private bedrooms with ensuite facilities, as well as plenty of communal spaces to enjoy, including a pub, a movie room, a retro sweet shop, a cafe area, a hairdressing salon and a large enclosed wheelchair-friendly garden.

In November 2024, the homes' deputy manager was awarded the Compassion Award for Residential Care at the Hertfordshire Care Awards.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 118 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Hatfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alina Verescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (118)
  • Single Rooms with Ensuite Wet Room (118)

Hatfield Nursing Home Reviews (105)

Total of 105, showing 61-80
9.9

Hatfield Nursing Home has a Review Score of 9.9 (9.851) out of 10, based on 31 reviews in the last 2 years. Over all time Hatfield Nursing Home has 105 reviews.

Overall Experience

  • 75
  • 27
  • 3
  • 0
  • 0

Date Published

105
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19
31
74

Review from E L (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Hatfield Nursing Home beginning of September 2018 and was looked after by the Camila Team.
They were the most caring team, I could have wished for. Nothing was too much trouble for them. They kept me informed in regards to her health, called doctors when needed for the four months
she was with them. They all loved her and gave the best care possible. Thank you.

Reply from Fae Doherty, Marketing Officer at Hatfield Nursing Home

Thank you so much for your kind words - your feedback is invaluable to our team. I will pass this on for you. Best wishes, Fae

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Review from Jill G (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time experience of care homes. Respite care for wife/carer. Warm, friendly greeting in reception. Coffee/biscuits immediately. Clean, attractive bedroom, clean and functional. Staff exceptional, caring, attentive, a great send off with genuine hugs and cuddles. Husband looked well, clean, cared
for. He was very happy and contented.

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Review from Julia W (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'The sanctuary' is the home where my father went after a fall. He was bed bound and unavailable to do anything for himself. The staff were so kind to him. They were patient, considerate and respectful. They allowed him to hold onto as much dignity as possible. When the time came to inform us he was
close to dying, they were so compassionate to us and made a harrowing experience more manageable. I would recommend this home wholeheartedly to anyone considering it.

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Review from V B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for almost 3 years.
Unfortunately, the last few weeks have been horrid for her and she passed away on 14th July.
The staff, without exception, were wonderful and treated mother with care, compassion and dignity.
They were also very helpful in the aftermath of her death, for
which we thank them.

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Review from Richard O (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful in all aspects.

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Review from Robert A (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Hatfield Residential Home for the last two years of her life. I was very satisfied with the care and affection she received from all the staff and their genuine humanity and care for her. The accommodation was clean and comfortable and at no time did I have any concerns about
my mother's safety or security which enabled her to pass away with dignity.

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Review from J R (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after very well until she passed away on 9/7/2018.

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Review from Lisa S (Granddaughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to Hatfield Residential and Nursing Home after a spell in the hospital, first for residential care and later for the nursing end of life care. From the day she arrived until her peaceful end she was treated with the highest level of dignity, respect, care and compassion. It allowed precious
time for my mum and aunt to be loving daughters and enjoy their visit knowing my nan was well cared for. I am so thankful we found this care home and for everything they have done for my nan and all the family.

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Review from Ivor S (Husband of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only lived in the home for 3 months.
We have been warmly welcomed and feel very much at home.
We cannot praise the staff enough (from manager to cleaners) they are all excellent.
A wonderful home.

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Review from Carol S (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for in the most dignified and sensitive way during the final stage of her life.
It is not easy for relatives, friends and of course residents at this time, but I am comforted by the care and support the home and its staff have given me.
Thank you from the bottom of my heart.

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Review from Heather W (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Hatfield after a spell in hospital. We are so glad we have found such a caring, friendly home. Mum has settled in so quickly - the staff are so thoughtful. Even when Mum needed to change from residential to nursing care we didn't have to worry. Nothing is too much trouble at this lovely
home. Thank you all so much.

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Review from L S (Friend of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home 3 times in all. I went with a mutual friend to visit a resident, also a friend to both of us. We were welcomed and shown where to go, what code to use for various areas and offered an escort. We spent a very pleasant hour with our friend who seemed very content and pleased to
see us. We were treated to fresh tea and cake, which was most enjoyable. Our friend seemed very satisfied with the aspects of care received in your home.

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Review from Kathryn R (Daughter-in-law of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hatfield Residential, run by Sanctuary, provided end of life care to my mother-in-law after the care home she had been in for over 5 years closed. This was a distressing time for all and the staff at Sanctuary could not have been more supportive. The home itself is well maintained and her room was lovely,
bright and decorated like a home rather than a hospital. We felt she was treated with dignity and respect throughout. We always felt very comfortable visiting her as the home has a lovely relaxed feel. All of the staff have been really helpful throughout everything: from helping us as we searched for a new home for her to getting her moved and settled then sadly dealing with her passing when the time came and even since.

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Review from Karen H (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of Sanctuary Care, Hatfield is very good. Many carers have formed great relationships with my mum and she, for the most part, appears very relaxed and comfortable. I still feel there are times that the communication levels of some of the senior staff are questionable. My mum finds
it difficult to understand them and they are a bit too quick to carry out duties without really explaining what they are doing. I myself find it hard to understand at times.

Reply from Mary Tolladay, Home Manager at Hatfield Nursing Home

Thank you for your review and positive ratings and comments. In terms of communication, I really appreciate your feedback and we will be working very closely with you as a family to make sure this is resolved.

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Review from Gill B (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I can't fault the treatment of my mother, she has been looked after with compassion and respect and I have not observed anything I have been uncomfortable with. I have been informed of any problems in a timely manner. Some issues regarding room maintenance (table lamp not working, missing
television remote control etc) have taken a while to resolve but I can't find fault with the general behaviour towards my mum, which is peace of mind for me as I live quite far away and am not able to visit too regularly.

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Review from J C (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring, kind and considerate. Happy atmosphere. Clean very comfortable rooms. Pleasant gardens well used in the summer. The food is adequate (didn't see main meals) Snacks and sandwiches are very good.
Loving nursing and care in our residents last days.

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Review from Tony C (Nephew of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was treated very well. The home is clean and well staff and very welcoming.
I am impressed by the care and attention provided by the staff. They care for and entertain the residents to a high level.

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Review from R S (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a short time in the home in December. At all times we were very happy with the care, dignity and professionalism shown to her and her family. Many thanks.

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Review from Sophia V (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has recently moved into Hatfield Residential and Nursing Home and has been here for just over a month.
There is a warm and friendly atmosphere when you walk in.
The management and staff have made the transition very easy for us all and mother is now settled and happy. Her room is well maintained
and she has been able to have some of her own possessions around her.
The staff are caring, sympathetic and respectful towards the residents. The layout and security are very good also.

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Review from John B (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, efficient and knowledgeable, helpful and professional. Rooms are clean and tidy.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Hatfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Hatfield Nursing Home is calculated as follows: ( (317 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 362 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

Nicol

Nicol Tachie

Job Title: Care Home Manager

Joined: 2015

I have worked at Hatfield for over 9 years, progressing from a carer, to senior carer, deputy manager and into my current role as Home Manager. I am responsible for ensuring the safety, care and comfort of our residents as well as supporting my staff.


My proudest moment to date is winning the Compassion Award for Residential Care at the 2024 Hertfordshire Care Awards.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Nursing Home to verify any information. View our terms and conditions. Hatfield Nursing Home has an Enhanced Service - more info.