Hatfield Nursing Home

My father, 96-years-old, particularly deaf, has received excellent respite care at Hatfield Home. The care home manager is super efficient and responsive to queries. I have not seen inside the home due to Covid isolation rules, but believe it to be of hotel class, and I know my father particularly enjoys the food and standard of care received.

I find the reception team (especially one staff member) to be very friendly and very good at her job. I find the manager always very friendly and always working hard. I find the staff diligent in their work.

For the past few months, it is obvious that the work of staff at a care home has been more difficult. I can honestly say the management and staff there have risen to the occasion wonderfully. All safety rules, lockdown, spacing contact with the outside world have been carefully obeyed with compassion and wisdom. We are all free of Coronavirus. Since I moved here two years ago, I have been impressed by the care taken to preserve the resident's dignity and wellbeing. Long may this continue.

The care throughout covid has been amazing. My Dad was nursed through having the virus, all the restrictions were put in place sensitively, communication with family members has been great. My Dad remains happy there. The manager seems very caring, staff in my Dad's area are great. What a blessing he ended up there to go through this difficult year. My NHS job involves visiting care homes, so I've seen a lot to compare against.

We have found Mum's care home to be really good, even in these challenging times. We have had face time calls with her that the staff helped with. We cannot thank the staff enough for all their hard work and making sure that our mum is taken care of. We will always recommend Hatfield Care Home.

I have had very little contact from management so I feel that could be better. For example, I was not informed when it was possible to make an appointment to visit my mother, I only found that out when I rang and asked when this could happen.

The care my mum is getting is of a very high level. Not only is this administered to her now very high needs in a way that us technically excellent but all is done with a very warm and human touch. The carers and all who work at Hatfield Residential and Nursing Home are lovely people. I sleep better at night knowing that Mum is in these lovely people's care.

A weak area is the laundry, but I understand the difficulties, and they are doing a difficult job.

This home is excellent in every way. My mother's husband is at the home, she visits him once a week and has lunch with him, in the dining room. The food is excellent, his room is very nice and a good size. He is well looked after and stimulated by the staff. Even a nice place to visit, happy and relaxed place to be. Love the Christmas atmosphere when I visited today.

I've been involved with four other care homes, who do not care. This is the only one that cares for their residents. The staff are very helpful. If there are any problems, they are sorted straight away. Dad seems very happy here, which is so good.

I have been in different hospitals and wards and when I arrived, I had an incredible experience. I could have never imagined the quality of my experience. My room is good, and so is all my care. I am helped when I need it and encouraged to do things for myself, to get stronger. The staff are so good at their work, and they are real people, like friends. The other resident are also delightful. The whole atmosphere is incredibly good. Food good - variety and choice and individual needs and likes are met.

My mother stayed to last 5 months of her life at The Hatfield Residential Home and I have nothing but praise for the care, compassion and support she received from all member so staff. I would have no hesitation whatsoever in recommending this home to others. In addition, staff were wonderful to my father and myself. Nothing was ever too much trouble.

Mum passed away at peace and happy. Testimony to the staff.

I would just like to say how much I appreciate the care given to my father. The staff are friendly, caring and approachable after difficult circumstances. Thank you.

Mum was accepted in May this year, unsure of everything. I can only say from day 1, the kindness, warmth and caring staff have made our transition easy. From manager all across the staff, they are so friendly, helpful. My aunt has been down, we were all a bit worried about her reaction. She said she would book herself in, they are all so lovely. Thank you everyone.

It's a lovely place. You can sense the love and happiness within. They are also very happy.

Wonderful, caring ladies and gents who look after my father so well. Always cheerful and friendly. My dad is certainly in the best care home. He is happy and so well looked after.

They were the most caring team, I could have wished for. Nothing was too much trouble for them. They kept me informed in regards to her health, called doctors when needed for the four months she was with them. They all loved her and gave the best care possible. Thank you.

First time experience of care homes. Respite care for wife/carer. Warm, friendly greeting in reception. Coffee/biscuits immediately. Clean, attractive bedroom, clean and functional. Staff exceptional, caring, attentive, a great send off with genuine hugs and cuddles. Husband looked well, clean, cared for. He was very happy and contented.

'The sanctuary' is the home where my father went after a fall. He was bed bound and unavailable to do anything for himself. The staff were so kind to him. They were patient, considerate and respectful. They allowed him to hold onto as much dignity as possible. When the time came to inform us he was close to dying, they were so compassionate to us and made a harrowing experience more manageable. I would recommend this home wholeheartedly to anyone considering it.