Submit a Review for Premier Court Care Home
Thorley Lane East, Thorley, Bishop's Stortford, CM23 4BH
View full details of Premier Court Care HomeLatest Reviews for Premier Court Care Home
26 May 2026
Without exception, I have always found the staff friendly, helpful and kind.
Reception staff are so welcoming.
15 May 2026
We'd like to thank the whole Premier Court Team for all the brilliant care you have shown to Mum and to us before, during and after her stay. You have been efficient, effective and caring throughout - thank you.
14 April 2026
My mother has been a resident at Premier Court for just over a year. In that time, we have found the nursing care to be excellent. The carers are very friendly and work well together, and go beyond just basic nursing care. The nurses are responsive and proactive, coupled with the doctor's visits
every week, means they are quickly reacting to any illnesses or issues.
Last month, Mum, along with most of the home, came down with a cough. Her oxygen levels dropped, the nurse carried out hourly checks, and the doctor was called. This was a worrying time, but I was comforted by the staff who shared the same worries. The home felt like a family.
26 March 2026
My mother has been at Premier Court for 2-and-a-half years. The care provided has been excellent. Staff are friendly, capable and very patient.
23 March 2026
My mother has lived at Premier Court for two years now and is very happy. She is exceptionally well cared for. the staff are all attentive, friendly and kind. Not only is the care for my mother fantastic but they also treat me extremely well. I'm greeted like a friend by all staff, I'm kept very
well informed on all aspects of my mother's wellbeing.
Both my mother and my family are very pleased with the care in this home, I would not wish her to be anywhere else.
16 February 2026
When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care
Steve is given at Premier Court.
30 December 2025
A lovely, welcoming home which is available for visits any time. My mum is treated with dignity and care by all the staff. The food is first class with a great choice. The entertainment is regular and varied. I would thoroughly recommend this care home.
29 December 2025
My father spent several weeks at Premier Court, during which time I felt he was well cared for and treated with kindness, dignity and respect. The carers I met were cheerful, polite, helpful and caring, often going out of their way to help. There was always a friendly welcome at Reception and the
management and admin staff were extremely helpful, efficient, professional and knowledgeable. They responded quickly to all correspondence and nothing was ever too much trouble. Premier Court has a nice homely feel about it. The layout makes it easy to find your way around and also meant that there was regularly someone passing my father's room and checking on him, so he never felt isolated. While Premier Court may not have some of the fancy facilities offered by newer homes, this is more than made up for by the quality of care and staff professionalism which, in my opinion, is far more important. Whenever I visited, I always left feeling reassured that my father was in good care.
21 August 2025
Very impressed with every aspect of the Premier Court. The facilities, activities and cleanliness all top notch. But mostly the staff who work together very well as a team, every one taking a great pride in their work and truly caring for the residents on a personal level.
Bravo!
Keep up the good
work!
26 June 2025
I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff highly enough. I was treated with such kindness and help. Nothing was too much trouble and the atmosphere between all the staff was just lovely. They were all so
willing, friendly and that helps to make this home so very special. We are very fortunate to have this home in Bishops Stortford!
17 June 2025
My respite stay at Premier Court was thoroughly enjoyable. The staff were welcoming and very professional. There was a choice of food and plenty of it. A room where you could make your own cup of tea, but the tea trolley seem to arrive when you most needed it. There were activities for both the
brain and body. You weren't forced to do anything but all the organised activities were well thought out and fun to take part in. Entertainers came in and sang songs which my age group would remember. The residents were so friendly and all had interesting stories of their lives to tell. As I live alone I miss them all.
27 March 2025
I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff
involved with my care.
21 March 2025
We cannot have asked for better care for my mother. Staff have been excellent for the short time she has in the home. She seems very happy and comfortable and we cannot ask for any more.
17 March 2025
I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.
17 March 2025
My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!
14 March 2025
Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions
13 March 2025
My Mum has been at Premier Court for over 2 years now and couldn't be happier. All the staff are caring and considerate. She enjoys the activities provided and has made some lovey friends.
My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out
of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!
13 March 2025
Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.
11 March 2025
I always feel Dad is being taken care of and the staff know him as a person and not just a resident.
He is treated with respect and consideration at all times.
There are lots of activities put on for the residents to join in with and the Christmas party was a great day, so much effort put into
ensuring everyone had a good time.
11 March 2025
I have found Premier Court Care Home to give excellent care during the 8 years my cousin has been a resident.The staff show great kindness and understanding of her needs and her general health has greatly improved since admission and would recommend this home to anyone needing care
Latest Reviews for Premier Court Care Home
26 May 2026
Without exception, I have always found the staff friendly, helpful and kind.
Reception staff are so welcoming.
15 May 2026
We'd like to thank the whole Premier Court Team for all the brilliant care you have shown to Mum and to us before, during and after her stay. You have been efficient, effective and caring throughout - thank you.
14 April 2026
My mother has been a resident at Premier Court for just over a year. In that time, we have found the nursing care to be excellent. The carers are very friendly and work well together, and go beyond just basic nursing care. The nurses are responsive and proactive, coupled with the doctor's visits
every week, means they are quickly reacting to any illnesses or issues.
Last month, Mum, along with most of the home, came down with a cough. Her oxygen levels dropped, the nurse carried out hourly checks, and the doctor was called. This was a worrying time, but I was comforted by the staff who shared the same worries. The home felt like a family.
26 March 2026
My mother has been at Premier Court for 2-and-a-half years. The care provided has been excellent. Staff are friendly, capable and very patient.
23 March 2026
My mother has lived at Premier Court for two years now and is very happy. She is exceptionally well cared for. the staff are all attentive, friendly and kind. Not only is the care for my mother fantastic but they also treat me extremely well. I'm greeted like a friend by all staff, I'm kept very
well informed on all aspects of my mother's wellbeing.
Both my mother and my family are very pleased with the care in this home, I would not wish her to be anywhere else.
16 February 2026
When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care
Steve is given at Premier Court.
30 December 2025
A lovely, welcoming home which is available for visits any time. My mum is treated with dignity and care by all the staff. The food is first class with a great choice. The entertainment is regular and varied. I would thoroughly recommend this care home.
29 December 2025
My father spent several weeks at Premier Court, during which time I felt he was well cared for and treated with kindness, dignity and respect. The carers I met were cheerful, polite, helpful and caring, often going out of their way to help. There was always a friendly welcome at Reception and the
management and admin staff were extremely helpful, efficient, professional and knowledgeable. They responded quickly to all correspondence and nothing was ever too much trouble. Premier Court has a nice homely feel about it. The layout makes it easy to find your way around and also meant that there was regularly someone passing my father's room and checking on him, so he never felt isolated. While Premier Court may not have some of the fancy facilities offered by newer homes, this is more than made up for by the quality of care and staff professionalism which, in my opinion, is far more important. Whenever I visited, I always left feeling reassured that my father was in good care.
21 August 2025
Very impressed with every aspect of the Premier Court. The facilities, activities and cleanliness all top notch. But mostly the staff who work together very well as a team, every one taking a great pride in their work and truly caring for the residents on a personal level.
Bravo!
Keep up the good
work!
26 June 2025
I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff highly enough. I was treated with such kindness and help. Nothing was too much trouble and the atmosphere between all the staff was just lovely. They were all so
willing, friendly and that helps to make this home so very special. We are very fortunate to have this home in Bishops Stortford!
17 June 2025
My respite stay at Premier Court was thoroughly enjoyable. The staff were welcoming and very professional. There was a choice of food and plenty of it. A room where you could make your own cup of tea, but the tea trolley seem to arrive when you most needed it. There were activities for both the
brain and body. You weren't forced to do anything but all the organised activities were well thought out and fun to take part in. Entertainers came in and sang songs which my age group would remember. The residents were so friendly and all had interesting stories of their lives to tell. As I live alone I miss them all.
27 March 2025
I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff
involved with my care.
21 March 2025
We cannot have asked for better care for my mother. Staff have been excellent for the short time she has in the home. She seems very happy and comfortable and we cannot ask for any more.
17 March 2025
I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.
17 March 2025
My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!
14 March 2025
Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions
13 March 2025
My Mum has been at Premier Court for over 2 years now and couldn't be happier. All the staff are caring and considerate. She enjoys the activities provided and has made some lovey friends.
My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out
of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!
13 March 2025
Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.
11 March 2025
I always feel Dad is being taken care of and the staff know him as a person and not just a resident.
He is treated with respect and consideration at all times.
There are lots of activities put on for the residents to join in with and the Christmas party was a great day, so much effort put into
ensuring everyone had a good time.
11 March 2025
I have found Premier Court Care Home to give excellent care during the 8 years my cousin has been a resident.The staff show great kindness and understanding of her needs and her general health has greatly improved since admission and would recommend this home to anyone needing care