Submit a Review for Pilgrims Way Nursing Home
10 Bower Mount Road, Maidstone, ME16 8AU
View Full Details of Pilgrims Way Nursing HomeLatest Reviews for Pilgrims Way Nursing Home
25 September 2025
Happy with overall experience and care shown to my brother. A little disappointed with some of the teatime fare. If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
24 September 2025
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor. Every member of staff I see on a visit is friendly and welcoming.
22 September 2025
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability to use limbs. I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes. I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage. I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
19 September 2025
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
26 August 2025
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
16 June 2025
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
06 June 2025
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
30 May 2025
My husband is well cared for and I am very plesed with his treatment at the home. The staff work hard and are very caring.
16 May 2025
Exceptional Care and Kindness provided by all staff at all times to our Mum and ourselves when visiting. The Management Team kept us updated on Mums health and other matters while in their care, and were always easily accessible. Staff were friendly to Mum and ourselves and always showed compassion and kindness in making Mum feel comfortable in the care home.
15 May 2025
Although my aunt had only been at the home for a short while, she was made to feel welcome and cared for. She sadly passed away on 22/4/25 but she has the best care possible. Lovely staff I would highly recommend this place.
12 May 2025
Have noticed a great improvement since the new manager and her staff have been here. It's so nice to be included in what is now going on. So much is being done for the residents. That's at activities for them now. All activities ladies so very good.
01 May 2025
My relative is well looked after by everyone at the Home. Relative is always clean, warm and comfortable and fluids always available. The room was decorated last year and personal items adorn the room. Clothing is changed daily and washed as would be expected. I would welcome being informed if any clothing needs replacement . I am welcomed on arrival be members of staff or management team/Receptionist. Activities are not possible for my relative, but not left out because activities people place items it their room .Since new management team has been in place little extra touches have been evident, e.g. small bunch of daffodils placed in room. I did have to raise a concern on one occasion, but this was dealt with by management. Perhaps the website could be updated.
01 May 2025
Since it was necessary for my Mother to have full time nursing care, she was lucky enough to be referred to Pilgrims Way. I can recommend the whole team in this lovely home. They are so thoughtful and caring, as well as being professional and responsive to Mum's needs. Everyone works so well together. The manager, deputy, reception, nurses, carers, entertainment team, catering staff and housekeeping have always been so helpful and charming.
09 April 2025
My husband enjoyed his two-week respite stay. He received the best care possible from all the staff, I was very pleased with the care he was given. All the staff were very friendly, kind and caring and nothing was a problem. He would be very happy to stay here again in the near future, and I wouldn't have any concerns. He enjoyed the food which was cooked on the premises every day and his room was always clean and tidy.
07 January 2025
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
13 October 2024
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference. The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff around.
27 August 2024
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way, as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
19 March 2024
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
06 March 2024
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was. The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook. Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
10 January 2024
The care Mum received from the moment she arrived was incredible. Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported. Nothing was too much trouble, the kindness was phenomenal. Thank you so very much, for caring for our lovely mum.
Latest Reviews for Pilgrims Way Nursing Home
25 September 2025
Happy with overall experience and care shown to my brother. A little disappointed with some of the teatime fare. If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
24 September 2025
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor. Every member of staff I see on a visit is friendly and welcoming.
22 September 2025
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability to use limbs. I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes. I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage. I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
19 September 2025
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
26 August 2025
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
16 June 2025
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
06 June 2025
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
30 May 2025
My husband is well cared for and I am very plesed with his treatment at the home. The staff work hard and are very caring.
16 May 2025
Exceptional Care and Kindness provided by all staff at all times to our Mum and ourselves when visiting. The Management Team kept us updated on Mums health and other matters while in their care, and were always easily accessible. Staff were friendly to Mum and ourselves and always showed compassion and kindness in making Mum feel comfortable in the care home.
15 May 2025
Although my aunt had only been at the home for a short while, she was made to feel welcome and cared for. She sadly passed away on 22/4/25 but she has the best care possible. Lovely staff I would highly recommend this place.
12 May 2025
Have noticed a great improvement since the new manager and her staff have been here. It's so nice to be included in what is now going on. So much is being done for the residents. That's at activities for them now. All activities ladies so very good.
01 May 2025
My relative is well looked after by everyone at the Home. Relative is always clean, warm and comfortable and fluids always available. The room was decorated last year and personal items adorn the room. Clothing is changed daily and washed as would be expected. I would welcome being informed if any clothing needs replacement . I am welcomed on arrival be members of staff or management team/Receptionist. Activities are not possible for my relative, but not left out because activities people place items it their room .Since new management team has been in place little extra touches have been evident, e.g. small bunch of daffodils placed in room. I did have to raise a concern on one occasion, but this was dealt with by management. Perhaps the website could be updated.
01 May 2025
Since it was necessary for my Mother to have full time nursing care, she was lucky enough to be referred to Pilgrims Way. I can recommend the whole team in this lovely home. They are so thoughtful and caring, as well as being professional and responsive to Mum's needs. Everyone works so well together. The manager, deputy, reception, nurses, carers, entertainment team, catering staff and housekeeping have always been so helpful and charming.
09 April 2025
My husband enjoyed his two-week respite stay. He received the best care possible from all the staff, I was very pleased with the care he was given. All the staff were very friendly, kind and caring and nothing was a problem. He would be very happy to stay here again in the near future, and I wouldn't have any concerns. He enjoyed the food which was cooked on the premises every day and his room was always clean and tidy.
07 January 2025
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
13 October 2024
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference. The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff around.
27 August 2024
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way, as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
19 March 2024
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
06 March 2024
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was. The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook. Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
10 January 2024
The care Mum received from the moment she arrived was incredible. Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported. Nothing was too much trouble, the kindness was phenomenal. Thank you so very much, for caring for our lovely mum.