Submit a Review for Pilgrims Way Nursing Home
10 Bower Mount Road, Maidstone, ME16 8AU
View Full Details of Pilgrims Way Nursing HomeLatest Reviews for Pilgrims Way Nursing Home
22 December 2025
Every member of staff we have met has been extremely friendly and helpful. Nothing has been too much trouble. My friend seems to be very comfortable at Pilgrims, as do all the other residents. The home seems to be kept clean and tidy. It looks very festive at the moment and they seem to include the residents in all the activities.
12 December 2025
My sister hasn't been in this nursing home for long, but I have found the staff very friendly and kind. They always greet me with a smile. The care my sister gets is second to none, she is treated with kindness and the care they give to her personal needs is excellent.
09 December 2025
Whilst my mother has only been here a short period of time she has settled in really well. The staff are kind caring and very friendly. They have managed to get her out of bed for dinner and activities which of course we like to see. Her room is pleasant and caters for her needs well. The nursing team are very attentive if we raise any issues or concerns about mums health. Would like to see somewhere visitors could get a cup of tea as the kitchen staff are usually very busy. Most importantly our mum is content and loves all the staff which at the end of the day is all that matters.
09 December 2025
My mum was moved to Pilgrims Way after her previous care home was unable to care for her needs. She has been there since February 2025. She has a lovely room with en-suite toilet, and a little balcony. The staff are very polite, professional and caring. Nothing is too much trouble. The comforting thing for me is that mum likes them and it's good to see her having a laugh and joke with them. I know she takes part in bingo and has started knitting again which is also nice to see. Recently they had a singer which mum also enjoyed. She is making friends with other residents.
09 December 2025
The management nurses and carers are always kind and understanding of my mum's needs. They are also always willing to assist the family and offer assurance. Pilgrims Way made a difficult decision to move a loved one to a home easier to accept as we felt early on that she was in safe hands.
04 December 2025
Pilgrims Way Nursing Home is well run with good standards of management in place and caring staff that look after the residents with dignity and support.. The cleanliness of the site is good and there are always plenty of activities provided at the carehome each month. Home cooked meals are also provided every day with a choice of food and residents able to eat either in their rooms or the communal lounge as they wish.
04 December 2025
My Grandmother was moved to Pilgrims Way after a stint in hospital following a fall which resulted in a broken hip. All the staff have been great at caring for her and I've never doubted that they wouldn't got the extra mile to support her. Cara in particular has been great in offering my grandmother a new room when one became available but not pushing her when she wasn't keen on moving.
04 December 2025
These guys do a great job, starting with the overall sense of calm and wellbeing from the moment one enters the building. Security is evident without being a nuisance, so residents are clearly safe. Unlike many other care homes, my father is cared for by a nucleus of people who know and understand him well, dealing with the effects of dementia on a man who has never been easy at the best of times. Cara, the manager, is exceptional, very perceptive and great with people. She is clearly the reason Pilgrims Way has such a good, caring team.
04 December 2025
Cara and her team have been excellent with high standards of care and my mother is enjoying her care at this home and that is so important to myself knowing she is in a well kept very clean environment and over the last 18 months has not had a single issue 5 Stars
02 December 2025
Mum settled quickly and is very happy. I feel confident she is safe and well looked after. She enjoys the activities such as bingo or crafts. It's great that we can visit at whatever time suits us and are made to feel welcome. There's always space to park on site, which eliminates the stress of trying to find a space elsewhere so near to town. The staff are always popping into her room to check she's OK or for a chat. I'm pleased we chose Pilgrims Way for mum.
17 November 2025
As I could no longer look after my husband, I went to Pilgrims Way to view, I was very impressed of the cleanliness, no foul smells, even now after weeks of visiting. The care staff are wonderful, very helpful, careful and always pleasant. As I don't have my own transport, I found it quite easy to get to Pilgrims Way by public transport numbers 71 - 72 - 60. There's always something for the residents to do if they want to. Can't praise the staff enough.
20 October 2025
My sister has been in Pilgrims Way for more than two years now bedbound, and with reduced capacity. She was moved to a ground floor room for safety in case of emergency. She now has a lovely view of trees and sky and the sense of life outside, and behind her, the murmur of life from the day room. (Sadly she can't participate in activities - too much stimulation. She enjoys her meal, sends me away so she can concentrate! I feel she is in very good hands. Some of the staff go the extra mile to form relationships.
26 September 2025
My father has been a resident for approximately 3 months. All the staff are very helpful, friendly and professional. Accommodation is suitable for his needs, although he does not participate, the home offers numerous activities, and entertainment.
25 September 2025
Happy with overall experience and care shown to my brother. A little disappointed with some of the teatime fare. If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
24 September 2025
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor. Every member of staff I see on a visit is friendly and welcoming.
22 September 2025
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability to use limbs. I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes. I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage. I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
19 September 2025
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
26 August 2025
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
16 June 2025
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
06 June 2025
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
Latest Reviews for Pilgrims Way Nursing Home
22 December 2025
Every member of staff we have met has been extremely friendly and helpful. Nothing has been too much trouble. My friend seems to be very comfortable at Pilgrims, as do all the other residents. The home seems to be kept clean and tidy. It looks very festive at the moment and they seem to include the residents in all the activities.
12 December 2025
My sister hasn't been in this nursing home for long, but I have found the staff very friendly and kind. They always greet me with a smile. The care my sister gets is second to none, she is treated with kindness and the care they give to her personal needs is excellent.
09 December 2025
Whilst my mother has only been here a short period of time she has settled in really well. The staff are kind caring and very friendly. They have managed to get her out of bed for dinner and activities which of course we like to see. Her room is pleasant and caters for her needs well. The nursing team are very attentive if we raise any issues or concerns about mums health. Would like to see somewhere visitors could get a cup of tea as the kitchen staff are usually very busy. Most importantly our mum is content and loves all the staff which at the end of the day is all that matters.
09 December 2025
My mum was moved to Pilgrims Way after her previous care home was unable to care for her needs. She has been there since February 2025. She has a lovely room with en-suite toilet, and a little balcony. The staff are very polite, professional and caring. Nothing is too much trouble. The comforting thing for me is that mum likes them and it's good to see her having a laugh and joke with them. I know she takes part in bingo and has started knitting again which is also nice to see. Recently they had a singer which mum also enjoyed. She is making friends with other residents.
09 December 2025
The management nurses and carers are always kind and understanding of my mum's needs. They are also always willing to assist the family and offer assurance. Pilgrims Way made a difficult decision to move a loved one to a home easier to accept as we felt early on that she was in safe hands.
04 December 2025
Pilgrims Way Nursing Home is well run with good standards of management in place and caring staff that look after the residents with dignity and support.. The cleanliness of the site is good and there are always plenty of activities provided at the carehome each month. Home cooked meals are also provided every day with a choice of food and residents able to eat either in their rooms or the communal lounge as they wish.
04 December 2025
My Grandmother was moved to Pilgrims Way after a stint in hospital following a fall which resulted in a broken hip. All the staff have been great at caring for her and I've never doubted that they wouldn't got the extra mile to support her. Cara in particular has been great in offering my grandmother a new room when one became available but not pushing her when she wasn't keen on moving.
04 December 2025
These guys do a great job, starting with the overall sense of calm and wellbeing from the moment one enters the building. Security is evident without being a nuisance, so residents are clearly safe. Unlike many other care homes, my father is cared for by a nucleus of people who know and understand him well, dealing with the effects of dementia on a man who has never been easy at the best of times. Cara, the manager, is exceptional, very perceptive and great with people. She is clearly the reason Pilgrims Way has such a good, caring team.
04 December 2025
Cara and her team have been excellent with high standards of care and my mother is enjoying her care at this home and that is so important to myself knowing she is in a well kept very clean environment and over the last 18 months has not had a single issue 5 Stars
02 December 2025
Mum settled quickly and is very happy. I feel confident she is safe and well looked after. She enjoys the activities such as bingo or crafts. It's great that we can visit at whatever time suits us and are made to feel welcome. There's always space to park on site, which eliminates the stress of trying to find a space elsewhere so near to town. The staff are always popping into her room to check she's OK or for a chat. I'm pleased we chose Pilgrims Way for mum.
17 November 2025
As I could no longer look after my husband, I went to Pilgrims Way to view, I was very impressed of the cleanliness, no foul smells, even now after weeks of visiting. The care staff are wonderful, very helpful, careful and always pleasant. As I don't have my own transport, I found it quite easy to get to Pilgrims Way by public transport numbers 71 - 72 - 60. There's always something for the residents to do if they want to. Can't praise the staff enough.
20 October 2025
My sister has been in Pilgrims Way for more than two years now bedbound, and with reduced capacity. She was moved to a ground floor room for safety in case of emergency. She now has a lovely view of trees and sky and the sense of life outside, and behind her, the murmur of life from the day room. (Sadly she can't participate in activities - too much stimulation. She enjoys her meal, sends me away so she can concentrate! I feel she is in very good hands. Some of the staff go the extra mile to form relationships.
26 September 2025
My father has been a resident for approximately 3 months. All the staff are very helpful, friendly and professional. Accommodation is suitable for his needs, although he does not participate, the home offers numerous activities, and entertainment.
25 September 2025
Happy with overall experience and care shown to my brother. A little disappointed with some of the teatime fare. If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
24 September 2025
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor. Every member of staff I see on a visit is friendly and welcoming.
22 September 2025
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability to use limbs. I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes. I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage. I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
19 September 2025
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
26 August 2025
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
16 June 2025
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
06 June 2025
I have received care and help with any problems I have had. The carers will go out of their way to assist me.