Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.4 93 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided by Pilgrims Way Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Pilgrims Way Care Ltd
  • Privately Owned

Person in Charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (93)

9.4

Pilgrims Way Nursing Home has a Review Score of 9.4 (9.352) out of 10, based on 34 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 93 reviews.

Overall Experience
  • 71
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Date Published
  • 93
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Reviewer Connection to Pilgrims Way Nursing Home
  • 35
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Total of 93, showing 1-20
Review from Lyn W (Friend of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff we have met has been extremely friendly and helpful. Nothing has been too much trouble.
My friend seems to be very comfortable at Pilgrims, as do all the other residents.
The home seems to be kept clean and tidy.
It looks very festive at the moment and they seem to include the
residents in all the activities.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to submit your review and your personal feedback. Its great to hear the staff are friendly and helpful and i will ensure this gets passed back to them all. Its also very pleasing to read your friend is happy and comfortable at Pilgrims.
All residents are encouraged to engage in activities we keep them varied and try to do something that all residents may like.
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Review from Sandra H (Sister of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister hasn't been in this nursing home for long, but I have found the staff very friendly and kind. They always greet me with a smile. The care my sister gets is second to none, she is treated with kindness and the care they give to her personal needs is excellent.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so much for taking the time to write this review. Thank you for lovely feedback on the staffing team i will pass this over to them. Its always great to read family members are happy with the care provider to their loved one.
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Review from Denise W (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my mother has only been here a short period of time she has settled in really well. The staff are kind caring and very friendly. They have managed to get her out of bed for dinner and activities which of course we like to see. Her room is pleasant and caters for her needs well. The nursing team
are very attentive if we raise any issues or concerns about mums health. Would like to see somewhere visitors could get a cup of tea as the kitchen staff are usually very busy. Most importantly our mum is content and loves all the staff which at the end of the day is all that matters.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeWhat a lovely review, thank you so much for taking the time to write this. Its really nice to hear your feedback will passed over to them. Mum does like the activities and its great to see her getting involved in different ones each week.
I appreciate your feedback on tea & coffee and its something i can take back and have a think of how we could facilitate this request. Until then please do always ask us and we are happy to assist.
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Review from Neil M (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to Pilgrims Way after her previous care home was unable to care for her needs. She has been there since February 2025. She has a lovely room with en-suite toilet, and a little balcony. The staff are very polite, professional and caring. Nothing is too much trouble.


The comforting

thing for me is that mum likes them and it's good to see her having a laugh and joke with them.


I know she takes part in bingo and has started knitting again which is also nice to see. Recently they had a singer which mum also enjoyed. She is making friends with other residents.

Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so very much for taking the time to send in a review. Mum does have a lovely room that she has put her personal touch on. The feedback on the staff is always great to read and i will be passing this over to them. Mum does love the activities and Bingo especially when she wins. Its not hard making friends with Mum she is lovely to anyone that sits next to her now she has her own chair she prefers to sit in, this is the sign residents have settled in well when they claim there own spot in the lounge.
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Review from J D (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management nurses and carers are always kind and understanding of my mum's needs. They are also always willing to assist the family and offer assurance. Pilgrims Way made a difficult decision to move a loved one to a home easier to accept as we felt early on that she was in safe hands.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for taking the time to send in a review. Its always a pleasure to read and hear that the team are always helpful and understanding to residents care needs. I was very humbled to see we made it easier for you to move Mum here. I will pass this over to the care team and once again thank you.
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Review from D V (Son of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pilgrims Way Nursing Home is well run with good standards of management in place and caring staff that look after the residents with dignity and support.. The cleanliness of the site is good and there are always plenty of activities provided at the carehome each month. Home cooked meals are also provided
every day with a choice of food and residents able to eat either in their rooms or the communal lounge as they wish.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to write your review. Its always so reassuring to read others feel we are running the Home to a good standard and they are happy with where there loved ones are living. I am always so proud to read the staff at Pilgrims Way look after the residents with dignity and help when needed. I will pass this over to the care team. We are lucky to have 2 great activities ladies who work very hard to make sure the residents are happy and doing something that keeps them active. The food is and always has been home cooked hearty meals which the residents do enjoy. Once again thank you for the review.
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Review from S P (Granddaughter of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was moved to Pilgrims Way after a stint in hospital following a fall which resulted in a broken hip. All the staff have been great at caring for her and I've never doubted that they wouldn't got the extra mile to support her. Cara in particular has been great in offering my grandmother
a new room when one became available but not pushing her when she wasn't keen on moving.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeWhat a lovely review, i am so grateful you have taken the time to write one for us. I appreciate your feedback on the care team and i will pass this over to them. Your Grandmother has a very strong character which is great so the room move was not through my want of trying, she knows what she wants and we would not have her any other way.
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Review from Ian F (Son of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
These guys do a great job, starting with the overall sense of calm and wellbeing from the moment one enters the building. Security is evident without being a nuisance, so residents are clearly safe.
Unlike many other care homes, my father is cared for by a nucleus of people who know and understand
him well, dealing with the effects of dementia on a man who has never been easy at the best of times.
Cara, the manager, is exceptional, very perceptive and great with people. She is clearly the reason Pilgrims Way has such a good, caring team.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for such a wonderful review. Its lovely to read you feel welcomed as soon as you come into Dads home. Thank you for the feedback on the care team, Dad does have his favourite carers and yes they have a good understanding of Dads needs. I am very humbled by your comments and i am lucky to have a great team that believe in high standards or care like myself, once again thank you and i will pass your feedback onto the team.
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Review from A W (Son of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cara and her team have been excellent with high standards of care and my mother is enjoying her care at this home and that is so important to myself knowing she is in a well kept very clean environment and over the last 18 months has not had a single issue
5 Stars
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for sharing your personal feedback. Its always great to read family members are happy with how we care for their loved ones. We do aim to give all residents a home from home environment with a the individual personal touches. Mum is a pleasure to be around and gets involved in all the daily activities and is always so grateful to the staff.
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Review from K P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled quickly and is very happy. I feel confident she is safe and well looked after. She enjoys the activities such as bingo or crafts. It's great that we can visit at whatever time suits us and are made to feel welcome. There's always space to park on site, which eliminates the stress of trying
to find a space elsewhere so near to town. The staff are always popping into her room to check she's OK or for a chat. I'm pleased we chose Pilgrims Way for mum.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for sharing your feedback on Mums new home. We're delighted to hear you are happy and feel confident she is safe and well looked after. Its great to see you mentioned how much she loves the activities we put on, the activity ladies try so hard to do something for everyone and get everyone to join in. Mum does love the craft days and has made some lovely bits.
Thank you for mentioning the staff are always popping in to check she is safe. I appreciate you taking the time to share this with us.
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Review from A A (Wife of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I could no longer look after my husband, I went to Pilgrims Way to view, I was very impressed of the cleanliness, no foul smells, even now after weeks of visiting. The care staff are wonderful, very helpful, careful and always pleasant. As I don't have my own transport, I found it quite easy to get
to Pilgrims Way by public transport numbers 71 - 72 - 60. There's always something for the residents to do if they want to. Can't praise the staff enough.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to write this lovely review. We are pleased to read that you are happy with how we look after your husband, and i will be passing this feedback over to the care team. I would also like to thank you for always being so friendly to the staff and other residents when you come in to the home.
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Review from N S (Sister of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Pilgrims Way for more than two years now bedbound, and with reduced capacity. She was moved to a ground floor room for safety in case of emergency. She now has a lovely view of trees and sky and the sense of life outside, and behind her, the murmur of life from the day room. (Sadly
she can't participate in activities - too much stimulation. She enjoys her meal, sends me away so she can concentrate! I feel she is in very good hands. Some of the staff go the extra mile to form relationships.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for such a lovely review. I was so nice to read that we are looking after your sister in a manner that makes you feel she is in safe hands. I will pass over your wonderful feedback to the care team.
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Review from M B (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for approximately 3 months. All the staff are very helpful, friendly and professional. Accommodation is suitable for his needs, although he does not participate, the home offers numerous activities, and entertainment.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for the review. Its always lovely to read the staff are helpful and friendly. You will be very surprised today to see Dad come to the lounge for the second day running, i have even taken a picture to show to you. Dad is always polite and a gent to the staff its our pleasure to assist to look after him.
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Review from D H (Brother of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with overall experience and care shown to my brother.
A little disappointed with some of the teatime fare.
If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeGood afternoon. Thank you for taking the time to share your feedback with us. Its great to see you are happy over all. We will always happy to take on feedback as to how we can improve the day and time here for all our residents.
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Review from Janet H (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor.
Every member of staff
I see on a visit is friendly and welcoming.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for taking the time to upload your lovely feedback. Mum has always had a lovely relationship with the care team and is a pleasure to look after. Its great to hear the staff are always friendly when you come in and nice to hear the nursing team keep in touch over mums health needs. I will ensure the feedback is passed over to the care team.
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Review from Mark S (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability
to use limbs.
I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes.
I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage.
I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeWe're incredibly grateful for sharing your positive experience with us about the care we provide for Mum & Dad. Each day we all strive to give every resident at Pilgrims an excellence service and leave them well cared for and happy. We do all love Mum & Dad are happy in the same room this is a great achievement for all concerned. This will be shared with the team.
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Review from Kim-Robert H (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for your wonderful feedback. We're so glad it meets your expectations. The care team try hard to make everyone happy each day. Mum is always so wonderful to care for each day her personality is infectious. I will pass your feedback to the team.
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Review from Glynnis W (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff
and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for your thoughtful and kind words they truly mean a lot and inspire us to continue doing our best for everyone we look after. I will pass this feedback over to the care team.
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Review from Valerie W (Niece of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live
at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeI would like to say thank you for a lovely review. Its great to read you feel confident with the home and the care the staff give to her. Its nice to see the team are all polite and friendly when you come in - once again many thanks.
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Review from M P (Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so very much for taking the time to submit your review. We are pleased to hear that you are happy with the care team and as you know my door is always open to discuss any concerns you may have.
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Current Review Score: 9.4 (9.352)

Overview of Review Score

The Review Score of 9.4 (9.352) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.352 for Pilgrims Way Nursing Home is calculated as follows: ( (251 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 398 Ratings = 4.352
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

Frequently Asked Questions about Pilgrims Way Nursing Home

What types of Care is Pilgrims Way Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pilgrims Way Nursing Home have?

There are 43 Single Rooms and 16 Couples/Companion Rooms.

What are the Facilities & Services at Pilgrims Way Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilgrims Way Nursing Home to the centre of Maidstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service - more info.