Pilgrims Way Care home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed purpose built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. The whole home as recently under gone a complete refurbishment but has retained its character and charm. It is the residents home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered. The newly refurbished coach house is now ready to be opened to admissions December 2017.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent repretation within the area.

Owner: D Yadave

Person in charge: Carol Marsh (Registered Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Assessment required. Ages 65+.

Single Rooms: 44

Shared Rooms: 16

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home encourages people to view at any time and an appointment is not required

Parking:

The home has ample parking off road available

Latest Care Quality Commission* Report on Pilgrims Way Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 16 Feb 2018

All ensuite rooms/private/part fundedOpening new refurbished coach house

Reviews

9.3 Pilgrims Way Nursing Home has a Review Score of 9.3 (9.251)

The Review Score of 9.3 (maximum of 10) for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Pilgrims Way Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.593 for Pilgrims Way Nursing Home is calculated as follows: ( (77 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 10 Reviews ÷ 15.2 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pilgrims Way Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pilgrims Way Nursing Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mum has been at Pilgrims Way Nursing Home for over a year and I couldn't be more pleased with her care. She always looks smart whenever I visit. They have an in-house hairdresser who can make the tiniest hair look good. The food is all home cooked and fresh.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carol Marsh, Manager at Pilgrims Way Nursing Home responded to this review on 25 Jan 2018:

Thank you for your lovely review of our home.

I have a very nice room with new furniture and curtains. The staff are very kind and friendly. We have a hairdresser once a week. We also have foot care.There are various activities. We have a lovely lounge.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend had been in Pilgrims Way for approximately 8 years, in all that time all the staff were extremely caring and kind. My friend never had any reason to complain. My wife, who had been a carer for 15 years before retiring, always commented on how nice the place was and the lack of any obnoxious smells. When she passed, a senior member of staff was with her. My comparison is based on personal experience looking after two of my sisters in different Care Homes in the Maidstone area.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carol Marsh, Manager at Pilgrims Way Nursing Home responded to this review on 23 Jan 2018:

Thank you for taking this time to complete a review on Pilgrims way. This helps us to improve our services.

This is a lovely home and we are very grateful our nan got given a place there. She has been there for 3 years now and we haven’t had any problems. The staff are great, the standard of the accommodation is very high and services like laundry, cleaning and catering are also carried to a high standard. The kitchen staff are a great asset to the home as meals are always served with a smile and a caring attitude.
All staff are approachable and have time to discuss any concerns you may have. There is evidence of regular staff training and I’m sure good procedures are in place to ensure staff are maintaining good working practices at all times.
I visit twice a week and I’m always made to feel very welcome. I dreaded nan having to go into a care home but can honestly say that we have been happy from day 1 and it is a relief to know she is in a safe place.
A lot of money and effort has gone into the recent renovation project and the gardens outside are also beautifully maintained.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum arrived at Pilgrims Way Nursing Home three days ago and I cannot fault them. Lovely, clean room with a view. Kind, caring and approachable staff who know what is going on and are always happy to help. Mum arrived with a chest infection straight from hospital and a GP was organised straight away.
Everyone has been very keen to make Mum feel welcome at what is a very frightening time for her. The manager is kind, approachable and very capable and has answered all of my questions honestly and respectfully.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

CAROL MARSH, MANAGER at Pilgrims Way Nursing Home responded to this review on 15 Jan 2018:

Thank you for taking the time to do this review. I am so pleased to hear that you are happy with your Mum being in our home. It is always a difficult time knowing what to expect for the individual and their families

My nan has arrived at this home and has so far been pleased with the excellent service and kind and caring staff. Would highly recommend.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

CAROL MARSH, MANAGER at Pilgrims Way Nursing Home responded to this review on 12 Jan 2018:

Thank you for taking the time to write this review on our home. We are always striving to improve our home and these reviews are helpful in helping us to just that.

I would sincerely like to thank all the staff at the Pilgrims Way Nursing Home, Maidstone, for providing such wonderful care for my friend with severe dementia and other disabilities. The staff displayed endless patience and kindness, the nursing care was superb. There was always a friendly welcome for visitors.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A positive review and recommendation. My 99 year old mother has been in the home for a year and a half. She is very happy and contented. The staff are always friendly and helpful and the nurses knowledgeable and attentive. The home is spacious and has just been upgraded with new chairs throughout and a comprehensive redecoration.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has now been in the Pilgrims Way Nursing Home since 31.1.17 she has Vesicular Dementia plus had a major Stroke, at first it took a while for her to settle but now she seems to be accepting that this is her new home, the staff (there has been, unfortunately, a turn around in Staff and a usage of Agencies, but going forward I have been informed that the home will only try to use permanent staff in future which is better for the residents especially those with Dementia ) are pleasant and helpful and mum has got used to them looking after her, and has her favourites. The home has now got a new manager and going forward I have been informed that there will be a lot of changes (for the better) so I am looking forward to seeing them.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Carol Marsh, Manager at Pilgrims Way Nursing Home responded to this review on 21 Dec 2017:

Thank you for your review. I have recently joined the home as Manager and we are looking forward to stopping use of agency staff in the home by undertaking our own recruitment.

My Mother has been a Resident since February 2017 and she has received the highest standard of care. All staff are friendly and make her feel relaxed and happy in her surroundings. She enjoys the excellent food prepared, where there is always a choice every day.
The Home has recently undergone a total refurbishment making it bright and a pleasure to visit and for my Mother to reside.

How likely would you be to recommend Pilgrims Way Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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