






Pilgrims Way Care Home is family run and has been established for almost 27 years.
It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.
It is located on the outskirts...
Care Provided by Pilgrims Way Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all determined after the final assessment has been completed.
The price(s) shown are provided by the care home. Contact Pilgrims Way Nursing Home for full pricing details and T&Cs.
Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pilgrims Way Care Ltd
- Private Owned
Person in charge
- Cara Lean (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (16)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home encourages people to view at any time and an appointment is not required
Parking
- The home has ample parking both on site and off site.
Pilgrims Way Nursing Home Reviews (94)
Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 94 reviews.
The management team are forward thinking and actively strive to make the care home the best for residents, visitors and staff.
We are very pleased to hear that you found our staff friendly and welcoming, and that your mum is receiving excellent care. Your comments about our management team being forward-thinking and committed to continuous improvement are also...
My father came here for palliative / end of life care - spending approximately 6 weeks at the Home. All the staff - both nursing and other roles - were extremely professional, kind and very caring. We, as a family, were also shown so much kindness too and staff went out of their way to help us. My father sadly died at the end of November 2025 but we were very glad he was able to spend his last few weeks at Pilgrims Way rather than trying to look after him at home. He was warm, comfortable and safe, with nursing and caring teams on hand as needed. Thank you for providing so much help to us through this difficult time.
Thank you for taking the time to write this very beautiful, touching review. It's lovely to read that you felt Dad was well looked after at the Home. I will be passing your feedback to the whole of the team, and I am very proud to read this feedback about my care team. I hope you are all well and all the best for 2026.
My friend seems to be very comfortable at Pilgrims, as do all the other residents.
The home seems to be kept clean and tidy.
It looks very festive at the moment and they seem to include the residents in all the activities.
All residents are encouraged to engage in activities we keep them varied and try to do something that all residents may like.
My sister hasn't been in this nursing home for long, but I have found the staff very friendly and kind. They always greet me with a smile. The care my sister gets is second to none, she is treated with kindness and the care they give to her personal needs is excellent.
Thank you so much for taking the time to write this review. Thank you for lovely feedback on the staffing team i will pass this over to them. Its always great to read family members are happy with the care provider to their loved one.
Whilst my mother has only been here a short period of time she has settled in really well. The staff are kind caring and very friendly. They have managed to get her out of bed for dinner and activities which of course we like to see. Her room is pleasant and caters for her needs well. The nursing team are very attentive if we raise any issues or concerns about mums health. Would like to see somewhere visitors could get a cup of tea as the kitchen staff are usually very busy. Most importantly our mum is content and loves all the staff which at the end of the day is all that matters.
I appreciate your feedback on tea & coffee and its...
My mum was moved to Pilgrims Way after her previous care home was unable to care for her needs. She has been there since February 2025. She has a lovely room with en-suite toilet, and a little balcony. The staff are very polite, professional and caring. Nothing is too much trouble.
The comforting thing for me is that mum likes them and it's good to see her having a laugh and joke with them.
I know she takes part in bingo and has started knitting again which is also nice to see. Recently they had a singer which mum also enjoyed. She is making friends with other residents.
Thank you so very much for taking the time to send in a review. Mum does have a lovely room that she has put her personal touch on. The feedback on the staff is always great to read and i will be passing this over to them. Mum does love the activities and Bingo especially when she wins. Its not...
The management nurses and carers are always kind and understanding of my mum's needs. They are also always willing to assist the family and offer assurance. Pilgrims Way made a difficult decision to move a loved one to a home easier to accept as we felt early on that she was in safe hands.
Thank you very much for taking the time to send in a review. Its always a pleasure to read and hear that the team are always helpful and understanding to residents care needs. I was very humbled to see we made it easier for you to move Mum here. I will pass this over to the care team and once again thank you.
Pilgrims Way Nursing Home is well run with good standards of management in place and caring staff that look after the residents with dignity and support.. The cleanliness of the site is good and there are always plenty of activities provided at the carehome each month. Home cooked meals are also provided every day with a choice of food and residents able to eat either in their rooms or the communal lounge as they wish.
Thank you for taking the time to write your review. Its always so reassuring to read others feel we are running the Home to a good standard and they are happy with where there loved ones are living. I am always so proud to read the staff at Pilgrims Way look after the residents with dignity and...
My Grandmother was moved to Pilgrims Way after a stint in hospital following a fall which resulted in a broken hip. All the staff have been great at caring for her and I've never doubted that they wouldn't got the extra mile to support her. Cara in particular has been great in offering my grandmother a new room when one became available but not pushing her when she wasn't keen on moving.
What a lovely review, i am so grateful you have taken the time to write one for us. I appreciate your feedback on the care team and i will pass this over to them. Your Grandmother has a very strong character which is great so the room move was not through my want of trying, she knows what she wants and we would not have her any other way.
Unlike many other care homes, my father is cared for by a nucleus of people who know and understand him well, dealing with the effects of dementia on a man who has never been easy at the best of times.
Cara, the manager, is exceptional, very perceptive and great with people. She is clearly the reason Pilgrims Way has such a good, caring team.
Thank you very much for such a wonderful review. Its lovely to read you feel welcomed as soon as you come into Dads home. Thank you for the feedback on the care team, Dad does have his favourite carers and yes they have a good understanding of Dads needs. I am very humbled by your comments and i am...
5 Stars
Thank you for sharing your personal feedback. Its always great to read family members are happy with how we care for their loved ones. We do aim to give all residents a home from home environment with a the individual personal touches. Mum is a pleasure to be around and gets involved in all the daily activities and is always so grateful to the staff.
Mum settled quickly and is very happy. I feel confident she is safe and well looked after. She enjoys the activities such as bingo or crafts. It's great that we can visit at whatever time suits us and are made to feel welcome. There's always space to park on site, which eliminates the stress of trying to find a space elsewhere so near to town. The staff are always popping into her room to check she's OK or for a chat. I'm pleased we chose Pilgrims Way for mum.
Thank you for sharing your feedback on Mums new home. We're delighted to hear you are happy and feel confident she is safe and well looked after. Its great to see you mentioned how much she loves the activities we put on, the activity ladies try so hard to do something for everyone and get everyone...
As I could no longer look after my husband, I went to Pilgrims Way to view, I was very impressed of the cleanliness, no foul smells, even now after weeks of visiting. The care staff are wonderful, very helpful, careful and always pleasant. As I don't have my own transport, I found it quite easy to get to Pilgrims Way by public transport numbers 71 - 72 - 60. There's always something for the residents to do if they want to. Can't praise the staff enough.
Thank you for taking the time to write this lovely review. We are pleased to read that you are happy with how we look after your husband, and i will be passing this feedback over to the care team. I would also like to thank you for always being so friendly to the staff and other residents when you come in to the home.
My sister has been in Pilgrims Way for more than two years now bedbound, and with reduced capacity. She was moved to a ground floor room for safety in case of emergency. She now has a lovely view of trees and sky and the sense of life outside, and behind her, the murmur of life from the day room. (Sadly she can't participate in activities - too much stimulation. She enjoys her meal, sends me away so she can concentrate! I feel she is in very good hands. Some of the staff go the extra mile to form relationships.
Thank you very much for such a lovely review. I was so nice to read that we are looking after your sister in a manner that makes you feel she is in safe hands. I will pass over your wonderful feedback to the care team.
My father has been a resident for approximately 3 months. All the staff are very helpful, friendly and professional. Accommodation is suitable for his needs, although he does not participate, the home offers numerous activities, and entertainment.
Thank you very much for the review. Its always lovely to read the staff are helpful and friendly. You will be very surprised today to see Dad come to the lounge for the second day running, i have even taken a picture to show to you. Dad is always polite and a gent to the staff its our pleasure to assist to look after him.
A little disappointed with some of the teatime fare.
If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
Good afternoon. Thank you for taking the time to share your feedback with us. Its great to see you are happy over all. We will always happy to take on feedback as to how we can improve the day and time here for all our residents.
I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes.
I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage.
I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
We're incredibly grateful for sharing your positive experience with us about the care we provide for Mum & Dad. Each day we all strive to give every resident at Pilgrims an excellence service and leave them well cared for and happy. We do all love Mum & Dad are happy in the same room this is a great achievement for all concerned. This will be shared with the team.
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
Thank you for your wonderful feedback. We're so glad it meets your expectations. The care team try hard to make everyone happy each day. Mum is always so wonderful to care for each day her personality is infectious. I will pass your feedback to the team.
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
Thank you for your thoughtful and kind words they truly mean a lot and inspire us to continue doing our best for everyone we look after. I will pass this feedback over to the care team.
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
I would like to say thank you for a lovely review. Its great to read you feel confident with the home and the care the staff give to her. Its nice to see the team are all polite and friendly when you come in - once again many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pilgrims Way Nursing Home.
There are no upcoming events for Pilgrims Way Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.
Accreditations
There are no accreditations posted yet for Pilgrims Way Nursing Home.
Meet the Team (1)

Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.
Frequently Asked Questions about Pilgrims Way Nursing Home
What types of Care is Pilgrims Way Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pilgrims Way Nursing Home have?
There are 30 Single Rooms and 16 Couples/Companion Rooms.
What are the Facilities & Services at Pilgrims Way Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pilgrims Way Nursing Home to the centre of Maidstone?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service -more info.