Pilgrims Way Nursing Home

Wife of Sue's late cousin, John. Saw Sue on 28th + 29th July. I was a bit concerned that her room was so hot (due to heatwave) but have sent a pedestal fan through the post. Both staff + residents were suffering from the heat. Water + squash actively promoted, however

The management team are forward thinking and actively strive to make the care home the best for residents, visitors and staff.

My father came here for palliative / end of life care - spending approximately 6 weeks at the Home. All the staff - both nursing and other roles - were extremely professional, kind and very caring. We, as a family, were also shown so much kindness too and staff went out of their way to help us. My father sadly died at the end of November 2025 but we were very glad he was able to spend his last few weeks at Pilgrims Way rather than trying to look after him at home. He was warm, comfortable and safe, with nursing and caring teams on hand as needed. Thank you for providing so much help to us through this difficult time.

It looks very festive at the moment and they seem to include the residents in all the activities.

My sister hasn't been in this nursing home for long, but I have found the staff very friendly and kind. They always greet me with a smile. The care my sister gets is second to none, she is treated with kindness and the care they give to her personal needs is excellent.

Whilst my mother has only been here a short period of time she has settled in really well. The staff are kind caring and very friendly. They have managed to get her out of bed for dinner and activities which of course we like to see. Her room is pleasant and caters for her needs well. The nursing team are very attentive if we raise any issues or concerns about mums health. Would like to see somewhere visitors could get a cup of tea as the kitchen staff are usually very busy. Most importantly our mum is content and loves all the staff which at the end of the day is all that matters.

My mum was moved to Pilgrims Way after her previous care home was unable to care for her needs. She has been there since February 2025. She has a lovely room with en-suite toilet, and a little balcony. The staff are very polite, professional and caring. Nothing is too much trouble.

The comforting thing for me is that mum likes them and it's good to see her having a laugh and joke with them.

I know she takes part in bingo and has started knitting again which is also nice to see. Recently they had a singer which mum also enjoyed. She is making friends with other residents.

The management nurses and carers are always kind and understanding of my mum's needs. They are also always willing to assist the family and offer assurance. Pilgrims Way made a difficult decision to move a loved one to a home easier to accept as we felt early on that she was in safe hands.

Pilgrims Way Nursing Home is well run with good standards of management in place and caring staff that look after the residents with dignity and support.. The cleanliness of the site is good and there are always plenty of activities provided at the carehome each month. Home cooked meals are also provided every day with a choice of food and residents able to eat either in their rooms or the communal lounge as they wish.

My Grandmother was moved to Pilgrims Way after a stint in hospital following a fall which resulted in a broken hip. All the staff have been great at caring for her and I've never doubted that they wouldn't got the extra mile to support her. Cara in particular has been great in offering my grandmother a new room when one became available but not pushing her when she wasn't keen on moving.

Cara, the manager, is exceptional, very perceptive and great with people. She is clearly the reason Pilgrims Way has such a good, caring team.

5 Stars

Mum settled quickly and is very happy. I feel confident she is safe and well looked after. She enjoys the activities such as bingo or crafts. It's great that we can visit at whatever time suits us and are made to feel welcome. There's always space to park on site, which eliminates the stress of trying to find a space elsewhere so near to town. The staff are always popping into her room to check she's OK or for a chat. I'm pleased we chose Pilgrims Way for mum.

As I could no longer look after my husband, I went to Pilgrims Way to view, I was very impressed of the cleanliness, no foul smells, even now after weeks of visiting. The care staff are wonderful, very helpful, careful and always pleasant. As I don't have my own transport, I found it quite easy to get to Pilgrims Way by public transport numbers 71 - 72 - 60. There's always something for the residents to do if they want to. Can't praise the staff enough.

My sister has been in Pilgrims Way for more than two years now bedbound, and with reduced capacity. She was moved to a ground floor room for safety in case of emergency. She now has a lovely view of trees and sky and the sense of life outside, and behind her, the murmur of life from the day room. (Sadly she can't participate in activities - too much stimulation. She enjoys her meal, sends me away so she can concentrate! I feel she is in very good hands. Some of the staff go the extra mile to form relationships.

My father has been a resident for approximately 3 months. All the staff are very helpful, friendly and professional. Accommodation is suitable for his needs, although he does not participate, the home offers numerous activities, and entertainment.

If possible Some variety in entertainment would be good and some more special events, even if residents have to pay

I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents

Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.

Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.