Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.1 80 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd

Person in charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (80)

9.1

Pilgrims Way Nursing Home has a Review Score of 9.1 (9.123) out of 10, based on 21 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pilgrims Way Nursing Home
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Total of 80, showing 1-20
Review from D H (Brother of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with overall experience and care shown to my brother.
A little disappointed with some of the teatime fare.
If possible Some variety in entertainment would be good and some more special events, even if residents have to pay
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Good afternoon. Thank you for taking the time to share your feedback with us. Its great to see you are happy over all. We will always happy to take on feedback as to how we can improve the day and time here for all our residents.

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Review from Janet H (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 5 years, she has dementia and at times is more responsive to the staff than myself. She is very well cared for and the staff are very friendly. The nurses advise me by phone of any changes in her health and update me following visits by the doctor.
Every member of staff
I see on a visit is friendly and welcoming.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you very much for taking the time to upload your lovely feedback. Mum has always had a lovely relationship with the care team and is a pleasure to look after. Its great to hear the staff are always friendly when you come in and nice to hear the nursing team keep in touch over mums health needs. I will ensure the feedback is passed over to the care team.

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Review from Mark S (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and father are residents at this care home. My mother since early July 2025 and my father joining her a few weeks after. They are 97yo and 92yo both bed bound but with varying needs. My father has dementia and my mother has only limited use of her left arm and beyond that no ability
to use limbs.
I have cared for them these past 6 years at their home and as their respective conditions deteriorated social services and the NHS both decided they required care homes.
I cannot stress enough how good Pilgrims Way, Cara its manager and her staff are! They have showed tremendous compassion and a level of professionalism that goes way beyond the extra mile! Its upon their efforts that my parents are in a room together and can continue to live together after 70 years plus marriage.
I have absolutely no hesitation in recommending Pilgrims Way and feel very fortunate my family are residents
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

We're incredibly grateful for sharing your positive experience with us about the care we provide for Mum & Dad. Each day we all strive to give every resident at Pilgrims an excellence service and leave them well cared for and happy. We do all love Mum & Dad are happy in the same room this is a great achievement for all concerned. This will be shared with the team.

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Review from Kim-Robert H (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both staff and management are very supportive, particularly when my Mum settled in after being discharged from Hospital and was unable to return to her original residential home. The staff's patience is outstanding and she is always treated with dignity.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for your wonderful feedback. We're so glad it meets your expectations. The care team try hard to make everyone happy each day. Mum is always so wonderful to care for each day her personality is infectious. I will pass your feedback to the team.

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Review from Glynnis W (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both staff and management were so supportive, particularly as my partner settled in. The staff's patience was phenomenal and he was always treated with both dignity and patience. He enjoyed the food and the activities laid on. Sadly his condition suddenly deteriorated, we are so grateful to the staff
and management in their support of us as we passed through his last days with him in their care. Thank you for your compassion at such a difficult time.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for your thoughtful and kind words they truly mean a lot and inspire us to continue doing our best for everyone we look after. I will pass this feedback over to the care team.

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Review from Valerie W (Niece of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt has been consistently well cared for during her time at Pilgrims and has recently expressed that she is happy. She says that the food is good and that ALL of the staff are kind to her. Several spend extra time stopping to talk to her which is especially important due to the fact that I live
at a distance and cannot visit frequently. Whenever she has needed medical attention it has been speedily provided and a report given to me by phone. The staff have consistently treated me with helpfulness and courtesy whenever I have been in contact.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

I would like to say thank you for a lovely review. Its great to read you feel confident with the home and the care the staff give to her. Its nice to see the team are all polite and friendly when you come in - once again many thanks.

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Review from M P (Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you so very much for taking the time to submit your review. We are pleased to hear that you are happy with the care team and as you know my door is always open to discuss any concerns you may have.

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Review from V S (Wife of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for and I am very plesed with his treatment at the home. The staff work hard and are very caring.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you very much for taking the time to send in your review. We are pleased to see you are happy and that you feel your loved one is well cared for. I will ensure this gets passed back to the care team.

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Review from IAN R (Son of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care and Kindness provided by all staff at all times to our Mum and ourselves when visiting. The Management Team kept us updated on Mums health and other matters while in their care, and were always easily accessible. Staff were friendly to Mum and ourselves and always showed compassion
and kindness in making Mum feel comfortable in the care home.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you so very much for the kind review, it really was our pleasure to look after your mum. The dedication you showed to her as a family was beautiful to see. I will pass your feedback on to the team as they would be pleased to read them.

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Review from Glenda P (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt had only been at the home for a short while, she was made to feel welcome and cared for. She sadly passed away on 22/4/25 but she has the best care possible. Lovely staff I would highly recommend this place.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you so very much for your lovely review. It was a pleasure to look after your Aunty and its so heart warming to know you felt she was well cared for, we have a great staffing team we are lucky and your feedback will be passed on to them.

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Review from W K (Wife of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have noticed a great improvement since the new manager and her staff have been here. It's so nice to be included in what is now going on. So much is being done for the residents. That's at activities for them now. All activities ladies so very good.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for taking the time to leave us such a great and positive review. I am so glad to hear that you were satisfied with the all the below at the home. It's really encouraging to know the changes are making a strong and positive impact on the residents and their family members. Our whole team is committed to delivering high-quality care to ensure everyone gets the most from their day. We are pleased to know the activates we are putting on are putting smiles on faces. Your feedback is a great encouragement to us and I will pass it over to the team.

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Review from Teresa C (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is well looked after by everyone at the Home. Relative is always clean, warm and comfortable and fluids always available. The room was decorated last year and personal items adorn the room. Clothing is changed daily and washed as would be expected. I would welcome being informed if any
clothing needs replacement . I am welcomed on arrival be members of staff or management team/Receptionist. Activities are not possible for my relative, but not left out because activities people place items it their room .Since new management team has been in place little extra touches have been evident, e.g. small bunch of daffodils placed in room.
I did have to raise a concern on one occasion, but this was dealt with by management.
Perhaps the website could be updated.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for your review and for taking the time to do it. We're so happy to hear you are happy with the care your loved one receives at Pilgrims. Thank you for mentioning specific details as we are always striving to provide exceptional service to all residents that live at Pilgrims. We're always looking for ways to improve, and your feedback helps us do that. I will be pleased to pass on your wonderful feedback to the whole of the team that make up the home.

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Review from Elizabeth C (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since it was necessary for my Mother to have full time nursing care, she was lucky enough to be referred to Pilgrims Way.
I can recommend the whole team in this lovely home. They are so thoughtful and caring, as well as being professional and responsive to Mum's needs.
Everyone works so well together.
The manager, deputy, reception, nurses, carers, entertainment team, catering staff and housekeeping have always been so helpful and charming.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you so very much for taking the time to submit your lovely review. This feedback will be passed to the team. I am always so pleased to share such great feedback to the them. I am grateful for your recognition and we are committed as a team to continuing to do my best work we can for all our residents.

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Review from M D (Wife of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his two-week respite stay. He received the best care possible from all the staff, I was very pleased with the care he was given. All the staff were very friendly, kind and caring and nothing was a problem. He would be very happy to stay here again in the near future, and I wouldn't
have any concerns. He enjoyed the food which was cooked on the premises every day and his room was always clean and tidy.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for taking the time to share your positive experience that he had at Pilgrims. We appreciate your kind words and your feedback this means a lot to us. We look froward to seeing you both soon.

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Review from Martyn S (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed
as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
Reply from Cara Lean, Manager at Pilgrims Way Nursing Home

Thank you for taking the time to share the positive experience your father had while living at Pilgrims Way. We're so pleased to hear that the care given really did make a difference for him and your family. Thank you for the kinds words they will get shared with the team.

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Review from P S (Son of Resident) published on 13 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference.
The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff
around.
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Review from Antony L (Son of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way,
as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
Reply from Rashmi Yadave, Company Secretary at Pilgrims Way Nursing Home

Thank you for your feedback Tony. I have spoken to the accountant and they advised me that the invoice sent for your late father was not an invoice to pay but a credit which Pilgrims owed back to you. However, there were some outstanding invoices for sundries and your mum's and dad's care going back 5 months which never got paid and you were very rude to the accountant and denied that you owed the money. We had to take legal action to reclaim what was outstanding and then you paid.

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Review from John B (Husband of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives
staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
Reply from Roxana Rosca, Manager at Pilgrims Way Nursing Home

Thank you for your review, I am sorry you found the care here unsatisfactory.

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Review from S B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems
to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was.
The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook.
Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
Reply from Roxana Rosca, Manager at Pilgrims Way Nursing Home

I am very sorry you found our care unsatisfactory.
I am taking this opportunity to say thank you to your father for the lovely bunch of flowers which he provided to my staff along with a thank you card on 18 February. If you would like a copy of this, I can scan and send it to you.

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Review from Marion S (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum received from the moment she arrived was incredible.
Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported.
Nothing was too much trouble, the kindness was phenomenal.
Thank you
so very much, for caring for our lovely mum.
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Current Review Score: 9.1 (9.123)

Overview of Review Score

The Review Score of 9.1 (9.123) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.123 for Pilgrims Way Nursing Home is calculated as follows: ( (140 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 244 Ratings = 4.123
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

Frequently Asked Questions about Pilgrims Way Nursing Home

What types of Care is Pilgrims Way Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pilgrims Way Nursing Home have?

There are 43 Single Rooms and 16 Couples/Companion Rooms.

What are the Facilities & Services at Pilgrims Way Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilgrims Way Nursing Home to the centre of Maidstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service - more info.