






Pilgrims Way Care Home is family run and has been established for almost 27 years.
It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.
It is located on the outskirts...
Care Provided by Pilgrims Way Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all determined after the final assessment has been completed.
The price(s) shown are provided by the care home. Contact Pilgrims Way Nursing Home for full pricing details and T&Cs.
Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pilgrims Way Care Ltd
- Private Owned
Person in charge
- Cara Lean (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (16)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home encourages people to view at any time and an appointment is not required
Parking
- The home has ample parking both on site and off site.
Pilgrims Way Nursing Home Reviews (94)
Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 94 reviews.
I attend to visit my wife every day and am treated with the utmost respect.
Thank you for taking time to review the services at the home. This helps me audit our services here.
Now it's just my nan, she's been here for five years and feels happy because the staff are so friendly and the care here is amazing for her.
Thank you for putting this review of the home on to carehome.co.uk. It helps other people select a suitable home for their relative.
Very happy with Pilgrims Way. Staff are very friendly always ask if you want a drink and if my grandad is ill it's picked up on very quickly and dealt with.
Thank you for taking time to review the home.
I have been visiting twice a week for over 2 years now and found the nursing home very nice and also clean, caring and friendly.
My mum has been at Pilgrims Way Nursing Home for over a year and I couldn't be more pleased with her care. She always looks smart whenever I visit. They have an in-house hairdresser who can make the tiniest hair look good. The food is all home cooked and fresh.
Thank you for your lovely review of our home.
I have a very nice room with new furniture and curtains. The staff are very kind and friendly. We have a hairdresser once a week. We also have foot care.There are various activities. We have a lovely lounge.
My friend had been in Pilgrims Way for approximately 8 years, in all that time all the staff were extremely caring and kind. My friend never had any reason to complain. My wife, who had been a carer for 15 years before retiring, always commented on how nice the place was and the lack of any obnoxious smells. When she passed, a senior member of staff was with her. My comparison is based on personal experience looking after two of my sisters in different Care Homes in the Maidstone area.
Thank you for taking this time to complete a review on Pilgrims way. This helps us to improve our services.
All staff are approachable and have time to discuss any concerns you may have. There is evidence of regular staff training and I’m sure good procedures are in place to ensure staff are maintaining good working practices at all times.
I visit twice a week and I’m always made to feel very welcome. I dreaded nan having to go into a care home but can honestly say that we have been happy from day 1 and it is a relief to know she is in a safe place.
A lot of money and effort has gone into the recent renovation project and the gardens outside are also beautifully maintained.
My nan has arrived at this home and has so far been pleased with the excellent service and kind and caring staff. Would highly recommend.
Thank you for taking the time to write this review on our home. We are always striving to improve our home and these reviews are helpful in helping us to just that.
Everyone has been very keen to make Mum feel welcome at what is a very frightening time for her. The manager is kind, approachable and very capable and has answered all of my questions honestly and respectfully.
Thank you for taking the time to do this review. I am so pleased to hear that you are happy with your Mum being in our home. It is always a difficult time knowing what to expect for the individual and their families
A positive review and recommendation. My 99 year old mother has been in the home for a year and a half. She is very happy and contented. The staff are always friendly and helpful and the nurses knowledgeable and attentive. The home is spacious and has just been upgraded with new chairs throughout and a comprehensive redecoration.
I would sincerely like to thank all the staff at the Pilgrims Way Nursing Home, Maidstone, for providing such wonderful care for my friend with severe dementia and other disabilities. The staff displayed endless patience and kindness, the nursing care was superb. There was always a friendly welcome for visitors.
My Mum has now been in the Pilgrims Way Nursing Home since 31.1.17 she has Vesicular Dementia plus had a major Stroke, at first it took a while for her to settle but now she seems to be accepting that this is her new home, the staff (there has been, unfortunately, a turn around in Staff and a usage of Agencies, but going forward I have been informed that the home will only try to use permanent staff in future which is better for the residents especially those with Dementia ) are pleasant and helpful and mum has got used to them looking after her, and has her favourites. The home has now got a new manager and going forward I have been informed that there will be a lot of changes (for the better) so I am looking forward to seeing them.
Thank you for your review. I have recently joined the home as Manager and we are looking forward to stopping use of agency staff in the home by undertaking our own recruitment.
The Home has recently undergone a total refurbishment making it bright and a pleasure to visit and for my Mother to reside.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Pilgrims Way Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.
Accreditations
There are no accreditations posted yet for Pilgrims Way Nursing Home.
Meet the Team (1)

Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service -more info.