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Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone, Kent ME16 8AU
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Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Nursing Home, Maidstone

Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts...  

Care Provided by Pilgrims Way Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Care£1,450 - £1,600£1,500 - £1,700
Nursing Dementia Care£1,450 - £1,600£1,500 - £1,700
All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.

Fees are all determined after the final assessment has been completed.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd
  • Private Owned

Person in charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (16)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (94)

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9.6

Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years. Over all time Pilgrims Way Nursing Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from Peter A (Husband of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

I attend to visit my wife every day and am treated with the utmost respect.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the services at the home. This helps me audit our services here.

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Review from C C (Granddaughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience
This nursing home is so good, my nan and grandad came here together.

Now it's just my nan, she's been here for five years and feels happy because the staff are so friendly and the care here is amazing for her.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for putting this review of the home on to carehome.co.uk. It helps other people select a suitable home for their relative.

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Review from Ben W (Grandson of Resident) published on 20 March 2018 Submitted via Postal Card
Overall Experience

Very happy with Pilgrims Way. Staff are very friendly always ask if you want a drink and if my grandad is ill it's picked up on very quickly and dealt with.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the home.

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Review from Pamela A (Friend of Resident) published on 20 March 2018 Submitted via Postal Card
Overall Experience

I have been visiting twice a week for over 2 years now and found the nursing home very nice and also clean, caring and friendly.

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Review from S K (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

My mum has been at Pilgrims Way Nursing Home for over a year and I couldn't be more pleased with her care. She always looks smart whenever I visit. They have an in-house hairdresser who can make the tiniest hair look good. The food is all home cooked and fresh.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your lovely review of our home.

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Review from Josephine W (Resident / Service User) published on 25 January 2018 Submitted via Postal Card
Overall Experience

I have a very nice room with new furniture and curtains. The staff are very kind and friendly. We have a hairdresser once a week. We also have foot care.There are various activities. We have a lovely lounge.

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Review from Patrick D (Friend of Resident) published on 24 January 2018 Submitted via Website
Overall Experience

My friend had been in Pilgrims Way for approximately 8 years, in all that time all the staff were extremely caring and kind. My friend never had any reason to complain. My wife, who had been a carer for 15 years before retiring, always commented on how nice the place was and the lack of any obnoxious smells. When she passed, a senior member of staff was with her. My comparison is based on personal experience looking after two of my sisters in different Care Homes in the Maidstone area.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking this time to complete a review on Pilgrims way. This helps us to improve our services.

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Review from Louise B (Granddaughter of Resident) published on 22 January 2018 Submitted via Website
Overall Experience
This is a lovely home and we are very grateful our nan got given a place there. She has been there for 3 years now and we haven’t had any problems. The staff are great, the standard of the accommodation is very high and services like laundry, cleaning and catering are also carried to a high standard. The kitchen staff are a great asset to the home as meals are always served with a smile and a caring attitude.
All staff are approachable and have time to discuss any concerns you may have. There is evidence of regular staff training and I’m sure good procedures are in place to ensure staff are maintaining good working practices at all times.
I visit twice a week and I’m always made to feel very welcome. I dreaded nan having to go into a care home but can honestly say that we have been happy from day 1 and it is a relief to know she is in a safe place.

A lot of money and effort has gone into the recent renovation project and the gardens outside are also beautifully maintained.

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Review from Ryan P (Grandson of Resident) published on 15 January 2018 Submitted via Website
Overall Experience

My nan has arrived at this home and has so far been pleased with the excellent service and kind and caring staff. Would highly recommend.

Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to write this review on our home. We are always striving to improve our home and these reviews are helpful in helping us to just that.

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Review from Vanda K (Daughter of Resident) published on 15 January 2018 Submitted via Website
Overall Experience
Mum arrived at Pilgrims Way Nursing Home three days ago and I cannot fault them. Lovely, clean room with a view. Kind, caring and approachable staff who know what is going on and are always happy to help. Mum arrived with a chest infection straight from hospital and a GP was organised straight away.

Everyone has been very keen to make Mum feel welcome at what is a very frightening time for her. The manager is kind, approachable and very capable and has answered all of my questions honestly and respectfully.

Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to do this review. I am so pleased to hear that you are happy with your Mum being in our home. It is always a difficult time knowing what to expect for the individual and their families

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Review from Anthony B (Son of Resident) published on 11 January 2018 Submitted via Website
Overall Experience

A positive review and recommendation. My 99 year old mother has been in the home for a year and a half. She is very happy and contented. The staff are always friendly and helpful and the nurses knowledgeable and attentive. The home is spacious and has just been upgraded with new chairs throughout and a comprehensive redecoration.

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Review from Julia H (Friend of Resident) published on 11 January 2018 Submitted via Website
Overall Experience

I would sincerely like to thank all the staff at the Pilgrims Way Nursing Home, Maidstone, for providing such wonderful care for my friend with severe dementia and other disabilities. The staff displayed endless patience and kindness, the nursing care was superb. There was always a friendly welcome for visitors.

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Review from Tracy F (Daughter of Resident) published on 21 December 2017 Submitted via Website
Overall Experience

My Mum has now been in the Pilgrims Way Nursing Home since 31.1.17 she has Vesicular Dementia plus had a major Stroke, at first it took a while for her to settle but now she seems to be accepting that this is her new home, the staff (there has been, unfortunately, a turn around in Staff and a usage of Agencies, but going forward I have been informed that the home will only try to use permanent staff in future which is better for the residents especially those with Dementia ) are pleasant and helpful and mum has got used to them looking after her, and has her favourites. The home has now got a new manager and going forward I have been informed that there will be a lot of changes (for the better) so I am looking forward to seeing them.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your review. I have recently joined the home as Manager and we are looking forward to stopping use of agency staff in the home by undertaking our own recruitment.

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Review from Linda G (Daughter of Resident) published on 18 December 2017 Submitted via Website
Overall Experience
My Mother has been a Resident since February 2017 and she has received the highest standard of care. All staff are friendly and make her feel relaxed and happy in her surroundings. She enjoys the excellent food prepared, where there is always a choice every day.

The Home has recently undergone a total refurbishment making it bright and a pleasure to visit and for my Mother to reside.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 November 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.

Accreditations

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Meet the Team (1)

Cara Lean
Cara LeanJob Title:Home ManagerJoined: 2024
Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.

Caras favourite moto is Treat others how you want to be treated in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service -more info.