Search...

Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone, Kent ME16 8AU
Pilgrims Way Nursing Home Logo
Jobs
Pilgrims Way Nursing Home logo
Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Nursing Home, Maidstone

Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts...  

Care Provided by Pilgrims Way Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Care£1,450 - £1,600£1,500 - £1,700
Nursing Dementia Care£1,450 - £1,600£1,500 - £1,700
All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.

Fees are all determined after the final assessment has been completed.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd
  • Private Owned

Person in charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (16)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (94)

Submit a Review
9.6

Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years. Over all time Pilgrims Way Nursing Home has 94 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Pilgrims Way Nursing Home
Loading...
Showing 94 reviews matching selected criteria
Review from Susanne A (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card
Overall Experience

My Mum was taken to Pilgrims Way Nursing Home after being discharged from hospital and she stayed there for 9 weeks. During her stay, she received first-class care and attention and I always felt that Mum was treated with such dignity in a kind and caring way. The manager is so lovely and always kept me up to date on how Mum was doing and always had Mum's best interests at heart. Every time I visited Mum, I was made to feel very welcome by all of the kind staff. The home was very clean, warm and homely. And Mum always told me that the nurses were all lovely and they often made jokes with her. Mum had a really nice room which looked out into the garden which she loved. Thank you all so much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill (Wife of Resident) published on 19 October 2020 Submitted via Postal Card
Overall Experience

I feel very lucky that my husband was able to stay at the home. Infact it made it such an enjoyable experience I will miss the staff very much. My husband was a resident at the home for one year and all through that time he was treated with love and the highest care and respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Erika H (Friend of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

The staff and management are very helpful and caring. A safe environment and trouble-free from anxiety during this very difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from David N (Nephew of Resident) published on 23 July 2020 Submitted via Website
Overall Experience
My Aunt was a very independent and mobile person until she broke her hip. After hospitalisation, she moved from her own home to this nursing home.
Since being there she spends 95% of her time in bed in her own room. She has not been mobilised at all.
Every time I call the home it's difficult to get through and when they do answer the phone they seem very reticent to answer questions or provide information.

Very disappointed.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

We were very upset to read your comments about our nursing home. During these unprecedented last few months, my team delivered exceptional care under immense pressure and ensured your auntie received the best possible care and was kept safe from the COVID 19 virus. We found your feedback very...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Peter A (Son of Resident) published on 8 July 2020 Submitted via Website
Overall Experience

When my father needed to be discharged from hospital as part of his palliative care package we had to quickly agree on a suitable nursing home. His condition meant that options were limited and our ‘choice’ came down to Pilgrims Way only. On admission, it was clear that we had found the most suitable home for him. After six weeks in hospital, the haircut and fingernails trim on the day of arrival was such a reassuring act for my father and the first indication of the level of care he was to receive during his stay. I continued to be impressed by all the staff who were unfailingly supportive and caring. The manager provides real direction and her commitment to quality end-of-life care made a huge difference for my father and my family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rodney H (Husband of Resident) published on 11 March 2020 Submitted via Postal Card
Overall Experience
My wife, after a stroke, was never able to speak and was totally paralysed on the right-hand side. This caused her immense problems but the efforts of all the staff were brilliant in dealing with them professionally and sympathetically throughout the months stay.

Her family appreciated it and although unable to speak up and communicate, I think she also did.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from A B (Husband of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience
All staff appeared to treat my wife with kindness and dignity at all times. This was made difficult by my wife's complete inability to communicate but staff showed patience. My wife was doubly incontinent, could not move and required 2 carers to attend to her needs. She also required feeding and help with drinking.

Staff gave my wife encouragement but respected her wishes at all times and showed a positive attitude.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger L (Son of Resident) published on 26 September 2019 Submitted via Postal Card
Overall Experience
I don't think we could have found a better home for my mother's last few months. Staff were always helpful, caring and very cheerful. They always made family welcome. They made it a lot easier for my late father when visiting mother, joking with him and keeping his spirits up as much as the residents.

All in all very happy with the nursing home.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card
Overall Experience

I am very happy with the way in which you cared for my mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna J (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card
Overall Experience

Dad was placed in Pilgrims Way after being discharged from hospital. He is bed bound with Parkinson's and recently suffered a stroke and my mum was no longer able to care for him at home. A very stressful time has been made much easier seeing the great care he is receiving. We have total confidence in the staff, dad is happy and settled. The manager is excellent and always has time to talk through any concerns. Highly recommend this place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita F (Niece of Resident) published on 7 March 2019 Submitted via Website
Overall Experience

My uncle came to Pilgrims Way after a long stay in hospital. He sadly had dementia and after a fall at home, this condition got much worse. All of the staff at the home were brilliant with him as a resident and with us, his relatives, nothing was too much trouble. Can't thank you all enough. He sadly past away and is now at rest.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Dear Anita, Thank you for your lovely feedback. It was our pleasure to look after your uncle.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Leanda G (Niece of Resident) published on 5 March 2019 Submitted via Website
Overall Experience

The staff were wonderful with my very sick uncle. We could not have wished for better care for him. All his needs were met. They were very caring and sympathetic when we sadly lost him to dementia. Myself and my family would like to thank them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Simon C (Grandson of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

My grandmother was a resident at Pilgrims Way Nursing Home for about four years until she recently passed away at the age of 102. We have always found the staff first class and like family. My gran was very happy at the home and I wouldn't hesitate to recommend it to others.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael D (Son of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience

On checking the home for suitability, the greeting and help was first class. Since my mother arrived, her care has been all that I could have wanted for her and more.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for this review. I know these reviews are read by prospective families and they are so helpful in choosing a home for a family member as they are written by people like yourself with first-hand experience of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronald H (Son-in-law of Resident) published on 26 June 2018 Submitted via Postal Card
Overall Experience

As soon as we met the staff, I was impressed by this caring attitude towards the resident, ensuring all our concerns were answered satisfactorily. My mother-in-law has only been there a month or so, but has settled in very well which give us peace of mind for her continued welfare. An exceptional standard of the 24-hour nursing home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda H (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card
Overall Experience

As soon as my husband and I walked through the doors of Pilgrims Way one Sunday afternoon we felt welcome, comfortable and were put at ease by the staff. They were friendly and answered all our questions. We both knew that this was the home that my 94-year-old mum would be happy and well looked after. Mum has only been there a short while but already we are very happy with our decision. We feel the staff and management are helpful, caring and they are concerned for their residents' welfare and wellbeing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Friend of Resident) published on 26 June 2018 Submitted via Postal Card
Overall Experience

My friend has only been here a week so I cannot give too much information but on what I've seen so far, everything seems excellent. Friendly, caring staff. Clean and tidy everywhere. First impressions are very good. I would need to review again to be more knowledgeable. I cannot answer the management question as I've had no contact at this stage. Value - I can only say from this very new admittance.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Jane T (Daughter of Resident) published on 25 June 2018 Submitted via Website
Overall Experience

My mum came into the nursing home after a short stay in hospital. All the staff and the manager could not have been nicer or more accommodating. Mum was very poorly but did rally the first week with the care and attention provided. I visited a lot and everyone was lovely regardless of when I arrived or departed. Mum clearly had a few favourites and always managed a smile when they were around. After a long illness, I instantly knew Mum would be looked after here and it was a massive relief to all those that loved her. Sadly Mum passed after a few weeks but it’s a great comfort to us that she seemed at peace and cared for in her last weeks. Many thanks to you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Carole M (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

My mum was admitted in August 2016 and just passed away this month. We had a special holiday planned to celebrate both our forthcoming 70th birthdays and ruby wedding. We sent photos which were printed and shown to Mum via the staff. Her eyesight was poorly but the staff couldn't be nicer and caring, nothing too much trouble. If Mum wanted something, such as a trifle, one would bring it in for her. The room she had was lovely, nice furniture and staff always greeted you with a lovely smile. If at any time you had a problem it was dealt with promptly and sorted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie S (Regular Volunteer) published on 3 May 2018 Submitted via Postal Card
Overall Experience

I have been a volunteer for many years and would recommend to anyone looking for a home for their loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 November 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pilgrims Way Nursing Home.

Upcoming Events

There are no upcoming events for Pilgrims Way Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.

Accreditations

There are no accreditations posted yet for Pilgrims Way Nursing Home.

Meet the Team (1)

Cara Lean
Cara LeanJob Title:Home ManagerJoined: 2024
Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.

Caras favourite moto is Treat others how you want to be treated in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service -more info.