Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.1 80 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd

Person in charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (80)

9.1

Pilgrims Way Nursing Home has a Review Score of 9.1 (9.123) out of 10, based on 21 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pilgrims Way Nursing Home
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Total of 80, showing 61-80
Review from J G (Friend of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has only been here a week so I cannot give too much information but on what I've seen so far, everything seems excellent. Friendly, caring staff. Clean and tidy everywhere. First impressions are very good. I would need to review again to be more knowledgeable. I cannot answer the management
question as I've had no contact at this stage. Value - I can only say from this very new admittance.
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Review from Linda H (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my husband and I walked through the doors of Pilgrims Way one Sunday afternoon we felt welcome, comfortable and were put at ease by the staff. They were friendly and answered all our questions. We both knew that this was the home that my 94-year-old mum would be happy and well looked after.
Mum has only been there a short while but already we are very happy with our decision. We feel the staff and management are helpful, caring and they are concerned for their residents' welfare and wellbeing.
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Review from Ronald H (Son-in-law of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we met the staff, I was impressed by this caring attitude towards the resident, ensuring all our concerns were answered satisfactorily. My mother-in-law has only been there a month or so, but has settled in very well which give us peace of mind for her continued welfare. An exceptional standard
of the 24-hour nursing home.
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Review from Jane T (Daughter of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into the nursing home after a short stay in hospital. All the staff and the manager could not have been nicer or more accommodating. Mum was very poorly but did rally the first week with the care and attention provided. I visited a lot and everyone was lovely regardless of when I arrived
or departed. Mum clearly had a few favourites and always managed a smile when they were around. After a long illness, I instantly knew Mum would be looked after here and it was a massive relief to all those that loved her. Sadly Mum passed after a few weeks but it’s a great comfort to us that she seemed at peace and cared for in her last weeks. Many thanks to you all.
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Review from Carole M (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted in August 2016 and just passed away this month. We had a special holiday planned to celebrate both our forthcoming 70th birthdays and ruby wedding. We sent photos which were printed and shown to Mum via the staff. Her eyesight was poorly but the staff couldn't be nicer and caring,
nothing too much trouble. If Mum wanted something, such as a trifle, one would bring it in for her. The room she had was lovely, nice furniture and staff always greeted you with a lovely smile. If at any time you had a problem it was dealt with promptly and sorted.
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Review from Valerie S (Regular Volunteer) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a volunteer for many years and would recommend to anyone looking for a home for their loved ones.
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Review from Peter A (Husband of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attend to visit my wife every day and am treated with the utmost respect.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the services at the home. This helps me audit our services here.

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Review from C C (Granddaughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is so good, my nan and grandad came here together.
Now it's just my nan, she's been here for five years and feels happy because the staff are so friendly and the care here is amazing for her.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for putting this review of the home on to carehome.co.uk. It helps other people select a suitable home for their relative.

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Review from Ben W (Grandson of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Pilgrims Way. Staff are very friendly always ask if you want a drink and if my grandad is ill it's picked up on very quickly and dealt with.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the home.

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Review from Pamela A (Friend of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting twice a week for over 2 years now and found the nursing home very nice and also clean, caring and friendly.
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Review from S K (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Pilgrims Way Nursing Home for over a year and I couldn't be more pleased with her care. She always looks smart whenever I visit. They have an in-house hairdresser who can make the tiniest hair look good. The food is all home cooked and fresh.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your lovely review of our home.

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Review from Josephine W (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a very nice room with new furniture and curtains. The staff are very kind and friendly. We have a hairdresser once a week. We also have foot care.There are various activities. We have a lovely lounge.
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Review from Patrick D (Friend of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had been in Pilgrims Way for approximately 8 years, in all that time all the staff were extremely caring and kind. My friend never had any reason to complain. My wife, who had been a carer for 15 years before retiring, always commented on how nice the place was and the lack of any obnoxious
smells. When she passed, a senior member of staff was with her. My comparison is based on personal experience looking after two of my sisters in different Care Homes in the Maidstone area.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking this time to complete a review on Pilgrims way. This helps us to improve our services.

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Review from Louise B (Granddaughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home and we are very grateful our nan got given a place there. She has been there for 3 years now and we haven’t had any problems. The staff are great, the standard of the accommodation is very high and services like laundry, cleaning and catering are also carried to a high standard.
The kitchen staff are a great asset to the home as meals are always served with a smile and a caring attitude.
All staff are approachable and have time to discuss any concerns you may have. There is evidence of regular staff training and I’m sure good procedures are in place to ensure staff are maintaining good working practices at all times.
I visit twice a week and I’m always made to feel very welcome. I dreaded nan having to go into a care home but can honestly say that we have been happy from day 1 and it is a relief to know she is in a safe place.
A lot of money and effort has gone into the recent renovation project and the gardens outside are also beautifully maintained.
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Review from Ryan P (Grandson of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has arrived at this home and has so far been pleased with the excellent service and kind and caring staff. Would highly recommend.
Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to write this review on our home. We are always striving to improve our home and these reviews are helpful in helping us to just that.

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Review from Vanda K (Daughter of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Pilgrims Way Nursing Home three days ago and I cannot fault them. Lovely, clean room with a view. Kind, caring and approachable staff who know what is going on and are always happy to help. Mum arrived with a chest infection straight from hospital and a GP was organised straight away.
Everyone has been very keen to make Mum feel welcome at what is a very frightening time for her. The manager is kind, approachable and very capable and has answered all of my questions honestly and respectfully.
Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to do this review. I am so pleased to hear that you are happy with your Mum being in our home. It is always a difficult time knowing what to expect for the individual and their families

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Review from Anthony B (Son of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A positive review and recommendation. My 99 year old mother has been in the home for a year and a half. She is very happy and contented. The staff are always friendly and helpful and the nurses knowledgeable and attentive. The home is spacious and has just been upgraded with new chairs throughout and
a comprehensive redecoration.
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Review from Julia H (Friend of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would sincerely like to thank all the staff at the Pilgrims Way Nursing Home, Maidstone, for providing such wonderful care for my friend with severe dementia and other disabilities. The staff displayed endless patience and kindness, the nursing care was superb. There was always a friendly welcome
for visitors.
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Review from Tracy F (Daughter of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has now been in the Pilgrims Way Nursing Home since 31.1.17 she has Vesicular Dementia plus had a major Stroke, at first it took a while for her to settle but now she seems to be accepting that this is her new home, the staff (there has been, unfortunately, a turn around in Staff and a usage
of Agencies, but going forward I have been informed that the home will only try to use permanent staff in future which is better for the residents especially those with Dementia ) are pleasant and helpful and mum has got used to them looking after her, and has her favourites. The home has now got a new manager and going forward I have been informed that there will be a lot of changes (for the better) so I am looking forward to seeing them.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your review. I have recently joined the home as Manager and we are looking forward to stopping use of agency staff in the home by undertaking our own recruitment.

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Review from Linda G (Daughter of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a Resident since February 2017 and she has received the highest standard of care. All staff are friendly and make her feel relaxed and happy in her surroundings. She enjoys the excellent food prepared, where there is always a choice every day.
The Home has recently undergone a total
refurbishment making it bright and a pleasure to visit and for my Mother to reside.
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Current Review Score: 9.1 (9.123)

Overview of Review Score

The Review Score of 9.1 (9.123) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.123 for Pilgrims Way Nursing Home is calculated as follows: ( (140 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 244 Ratings = 4.123
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service - more info.