






Pilgrims Way Care Home is family run and has been established for almost 27 years.
It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.
It is located on the outskirts...
Care Provided by Pilgrims Way Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all determined after the final assessment has been completed.
The price(s) shown are provided by the care home. Contact Pilgrims Way Nursing Home for full pricing details and T&Cs.
Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pilgrims Way Care Ltd
- Private Owned
Person in charge
- Cara Lean (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (16)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home encourages people to view at any time and an appointment is not required
Parking
- The home has ample parking both on site and off site.
Pilgrims Way Nursing Home Reviews (94)
Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 94 reviews.
My Mum was taken to Pilgrims Way Nursing Home after being discharged from hospital and she stayed there for 9 weeks. During her stay, she received first-class care and attention and I always felt that Mum was treated with such dignity in a kind and caring way. The manager is so lovely and always kept me up to date on how Mum was doing and always had Mum's best interests at heart. Every time I visited Mum, I was made to feel very welcome by all of the kind staff. The home was very clean, warm and homely. And Mum always told me that the nurses were all lovely and they often made jokes with her. Mum had a really nice room which looked out into the garden which she loved. Thank you all so much.
I feel very lucky that my husband was able to stay at the home. Infact it made it such an enjoyable experience I will miss the staff very much. My husband was a resident at the home for one year and all through that time he was treated with love and the highest care and respect.
The staff and management are very helpful and caring. A safe environment and trouble-free from anxiety during this very difficult time.
Since being there she spends 95% of her time in bed in her own room. She has not been mobilised at all.
Every time I call the home it's difficult to get through and when they do answer the phone they seem very reticent to answer questions or provide information.
Very disappointed.
We were very upset to read your comments about our nursing home. During these unprecedented last few months, my team delivered exceptional care under immense pressure and ensured your auntie received the best possible care and was kept safe from the COVID 19 virus. We found your feedback very...
When my father needed to be discharged from hospital as part of his palliative care package we had to quickly agree on a suitable nursing home. His condition meant that options were limited and our ‘choice’ came down to Pilgrims Way only. On admission, it was clear that we had found the most suitable home for him. After six weeks in hospital, the haircut and fingernails trim on the day of arrival was such a reassuring act for my father and the first indication of the level of care he was to receive during his stay. I continued to be impressed by all the staff who were unfailingly supportive and caring. The manager provides real direction and her commitment to quality end-of-life care made a huge difference for my father and my family.
Her family appreciated it and although unable to speak up and communicate, I think she also did.
Staff gave my wife encouragement but respected her wishes at all times and showed a positive attitude.
All in all very happy with the nursing home.
I am very happy with the way in which you cared for my mother.
Dad was placed in Pilgrims Way after being discharged from hospital. He is bed bound with Parkinson's and recently suffered a stroke and my mum was no longer able to care for him at home. A very stressful time has been made much easier seeing the great care he is receiving. We have total confidence in the staff, dad is happy and settled. The manager is excellent and always has time to talk through any concerns. Highly recommend this place.
My uncle came to Pilgrims Way after a long stay in hospital. He sadly had dementia and after a fall at home, this condition got much worse. All of the staff at the home were brilliant with him as a resident and with us, his relatives, nothing was too much trouble. Can't thank you all enough. He sadly past away and is now at rest.
Dear Anita, Thank you for your lovely feedback. It was our pleasure to look after your uncle.
The staff were wonderful with my very sick uncle. We could not have wished for better care for him. All his needs were met. They were very caring and sympathetic when we sadly lost him to dementia. Myself and my family would like to thank them all.
My grandmother was a resident at Pilgrims Way Nursing Home for about four years until she recently passed away at the age of 102. We have always found the staff first class and like family. My gran was very happy at the home and I wouldn't hesitate to recommend it to others.
On checking the home for suitability, the greeting and help was first class. Since my mother arrived, her care has been all that I could have wanted for her and more.
Thank you for this review. I know these reviews are read by prospective families and they are so helpful in choosing a home for a family member as they are written by people like yourself with first-hand experience of the home.
As soon as we met the staff, I was impressed by this caring attitude towards the resident, ensuring all our concerns were answered satisfactorily. My mother-in-law has only been there a month or so, but has settled in very well which give us peace of mind for her continued welfare. An exceptional standard of the 24-hour nursing home.
As soon as my husband and I walked through the doors of Pilgrims Way one Sunday afternoon we felt welcome, comfortable and were put at ease by the staff. They were friendly and answered all our questions. We both knew that this was the home that my 94-year-old mum would be happy and well looked after. Mum has only been there a short while but already we are very happy with our decision. We feel the staff and management are helpful, caring and they are concerned for their residents' welfare and wellbeing.
My friend has only been here a week so I cannot give too much information but on what I've seen so far, everything seems excellent. Friendly, caring staff. Clean and tidy everywhere. First impressions are very good. I would need to review again to be more knowledgeable. I cannot answer the management question as I've had no contact at this stage. Value - I can only say from this very new admittance.
My mum came into the nursing home after a short stay in hospital. All the staff and the manager could not have been nicer or more accommodating. Mum was very poorly but did rally the first week with the care and attention provided. I visited a lot and everyone was lovely regardless of when I arrived or departed. Mum clearly had a few favourites and always managed a smile when they were around. After a long illness, I instantly knew Mum would be looked after here and it was a massive relief to all those that loved her. Sadly Mum passed after a few weeks but it’s a great comfort to us that she seemed at peace and cared for in her last weeks. Many thanks to you all.
My mum was admitted in August 2016 and just passed away this month. We had a special holiday planned to celebrate both our forthcoming 70th birthdays and ruby wedding. We sent photos which were printed and shown to Mum via the staff. Her eyesight was poorly but the staff couldn't be nicer and caring, nothing too much trouble. If Mum wanted something, such as a trifle, one would bring it in for her. The room she had was lovely, nice furniture and staff always greeted you with a lovely smile. If at any time you had a problem it was dealt with promptly and sorted.
I have been a volunteer for many years and would recommend to anyone looking for a home for their loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.
Accreditations
There are no accreditations posted yet for Pilgrims Way Nursing Home.
Meet the Team (1)

Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.
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