Pilgrims Way Nursing Home

We have never needed to use a carehome before but we have been very impressed with this nursing home. The pandemic has caused life to be very different but Pilgrims Way have been very helpful and caring and at the end of my mother's life, allowed us to be in her room for her last 3 days. The manager and all the staff showed sincere empathy. Thank you.

My Mum was taken to Pilgrims Way Nursing Home after being discharged from hospital and she stayed there for 9 weeks. During her stay, she received first-class care and attention and I always felt that Mum was treated with such dignity in a kind and caring way. The manager is so lovely and always kept me up to date on how Mum was doing and always had Mum's best interests at heart. Every time I visited Mum, I was made to feel very welcome by all of the kind staff. The home was very clean, warm and homely. And Mum always told me that the nurses were all lovely and they often made jokes with her. Mum had a really nice room which looked out into the garden which she loved. Thank you all so much.

I feel very lucky that my husband was able to stay at the home. Infact it made it such an enjoyable experience I will miss the staff very much. My husband was a resident at the home for one year and all through that time he was treated with love and the highest care and respect.

The staff and management are very helpful and caring. A safe environment and trouble-free from anxiety during this very difficult time.

Very disappointed.

When my father needed to be discharged from hospital as part of his palliative care package we had to quickly agree on a suitable nursing home. His condition meant that options were limited and our ‘choice’ came down to Pilgrims Way only. On admission, it was clear that we had found the most suitable home for him. After six weeks in hospital, the haircut and fingernails trim on the day of arrival was such a reassuring act for my father and the first indication of the level of care he was to receive during his stay. I continued to be impressed by all the staff who were unfailingly supportive and caring. The manager provides real direction and her commitment to quality end-of-life care made a huge difference for my father and my family.

Her family appreciated it and although unable to speak up and communicate, I think she also did.

Staff gave my wife encouragement but respected her wishes at all times and showed a positive attitude.

All in all very happy with the nursing home.

I am very happy with the way in which you cared for my mother.

Dad was placed in Pilgrims Way after being discharged from hospital. He is bed bound with Parkinson's and recently suffered a stroke and my mum was no longer able to care for him at home. A very stressful time has been made much easier seeing the great care he is receiving. We have total confidence in the staff, dad is happy and settled. The manager is excellent and always has time to talk through any concerns. Highly recommend this place.

My uncle came to Pilgrims Way after a long stay in hospital. He sadly had dementia and after a fall at home, this condition got much worse. All of the staff at the home were brilliant with him as a resident and with us, his relatives, nothing was too much trouble. Can't thank you all enough. He sadly past away and is now at rest.

The staff were wonderful with my very sick uncle. We could not have wished for better care for him. All his needs were met. They were very caring and sympathetic when we sadly lost him to dementia. Myself and my family would like to thank them all.

My grandmother was a resident at Pilgrims Way Nursing Home for about four years until she recently passed away at the age of 102. We have always found the staff first class and like family. My gran was very happy at the home and I wouldn't hesitate to recommend it to others.

On checking the home for suitability, the greeting and help was first class. Since my mother arrived, her care has been all that I could have wanted for her and more.

As soon as we met the staff, I was impressed by this caring attitude towards the resident, ensuring all our concerns were answered satisfactorily. My mother-in-law has only been there a month or so, but has settled in very well which give us peace of mind for her continued welfare. An exceptional standard of the 24-hour nursing home.

As soon as my husband and I walked through the doors of Pilgrims Way one Sunday afternoon we felt welcome, comfortable and were put at ease by the staff. They were friendly and answered all our questions. We both knew that this was the home that my 94-year-old mum would be happy and well looked after. Mum has only been there a short while but already we are very happy with our decision. We feel the staff and management are helpful, caring and they are concerned for their residents' welfare and wellbeing.

My friend has only been here a week so I cannot give too much information but on what I've seen so far, everything seems excellent. Friendly, caring staff. Clean and tidy everywhere. First impressions are very good. I would need to review again to be more knowledgeable. I cannot answer the management question as I've had no contact at this stage. Value - I can only say from this very new admittance.

My mum came into the nursing home after a short stay in hospital. All the staff and the manager could not have been nicer or more accommodating. Mum was very poorly but did rally the first week with the care and attention provided. I visited a lot and everyone was lovely regardless of when I arrived or departed. Mum clearly had a few favourites and always managed a smile when they were around. After a long illness, I instantly knew Mum would be looked after here and it was a massive relief to all those that loved her. Sadly Mum passed after a few weeks but it’s a great comfort to us that she seemed at peace and cared for in her last weeks. Many thanks to you all.

My mum was admitted in August 2016 and just passed away this month. We had a special holiday planned to celebrate both our forthcoming 70th birthdays and ruby wedding. We sent photos which were printed and shown to Mum via the staff. Her eyesight was poorly but the staff couldn't be nicer and caring, nothing too much trouble. If Mum wanted something, such as a trifle, one would bring it in for her. The room she had was lovely, nice furniture and staff always greeted you with a lovely smile. If at any time you had a problem it was dealt with promptly and sorted.