






Pilgrims Way Care Home is family run and has been established for almost 27 years.
It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.
It is located on the outskirts...
Care Provided by Pilgrims Way Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all determined after the final assessment has been completed.
The price(s) shown are provided by the care home. Contact Pilgrims Way Nursing Home for full pricing details and T&Cs.
Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pilgrims Way Care Ltd
- Private Owned
Person in charge
- Cara Lean (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (16)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home encourages people to view at any time and an appointment is not required
Parking
- The home has ample parking both on site and off site.
Pilgrims Way Nursing Home Reviews (94)
Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 94 reviews.
I have received care and help with any problems I have had. The carers will go out of their way to assist me.
Thank you so very much for taking the time to submit your review. We are pleased to hear that you are happy with the care team and as you know my door is always open to discuss any concerns you may have.
My husband is well cared for and I am very plesed with his treatment at the home. The staff work hard and are very caring.
Thank you very much for taking the time to send in your review. We are pleased to see you are happy and that you feel your loved one is well cared for. I will ensure this gets passed back to the care team.
Exceptional Care and Kindness provided by all staff at all times to our Mum and ourselves when visiting. The Management Team kept us updated on Mums health and other matters while in their care, and were always easily accessible. Staff were friendly to Mum and ourselves and always showed compassion and kindness in making Mum feel comfortable in the care home.
Thank you so very much for the kind review, it really was our pleasure to look after your mum. The dedication you showed to her as a family was beautiful to see. I will pass your feedback on to the team as they would be pleased to read them.
Although my aunt had only been at the home for a short while, she was made to feel welcome and cared for. She sadly passed away on 22/4/25 but she has the best care possible. Lovely staff I would highly recommend this place.
Thank you so very much for your lovely review. It was a pleasure to look after your Aunty and its so heart warming to know you felt she was well cared for, we have a great staffing team we are lucky and your feedback will be passed on to them.
Have noticed a great improvement since the new manager and her staff have been here. It's so nice to be included in what is now going on. So much is being done for the residents. That's at activities for them now. All activities ladies so very good.
Thank you for taking the time to leave us such a great and positive review. I am so glad to hear that you were satisfied with the all the below at the home. It's really encouraging to know the changes are making a strong and positive impact on the residents and their family members. Our whole team...
I did have to raise a concern on one occasion, but this was dealt with by management.
Perhaps the website could be updated.
Thank you for your review and for taking the time to do it. We're so happy to hear you are happy with the care your loved one receives at Pilgrims. Thank you for mentioning specific details as we are always striving to provide exceptional service to all residents that live at Pilgrims. We're always...
I can recommend the whole team in this lovely home. They are so thoughtful and caring, as well as being professional and responsive to Mum's needs.
Everyone works so well together. The manager, deputy, reception, nurses, carers, entertainment team, catering staff and housekeeping have always been so helpful and charming.
Thank you so very much for taking the time to submit your lovely review. This feedback will be passed to the team. I am always so pleased to share such great feedback to the them. I am grateful for your recognition and we are committed as a team to continuing to do my best work we can for all our residents.
My husband enjoyed his two-week respite stay. He received the best care possible from all the staff, I was very pleased with the care he was given. All the staff were very friendly, kind and caring and nothing was a problem. He would be very happy to stay here again in the near future, and I wouldn't have any concerns. He enjoyed the food which was cooked on the premises every day and his room was always clean and tidy.
Thank you for taking the time to share your positive experience that he had at Pilgrims. We appreciate your kind words and your feedback this means a lot to us. We look froward to seeing you both soon.
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
Thank you for taking the time to share the positive experience your father had while living at Pilgrims Way. We're so pleased to hear that the care given really did make a difference for him and your family. Thank you for the kinds words they will get shared with the team.
The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff around.
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way, as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
Thank you for your feedback Tony. I have spoken to the accountant and they advised me that the invoice sent for your late father was not an invoice to pay but a credit which Pilgrims owed back to you. However, there were some outstanding invoices for sundries and your mum's and dad's care going...
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
Thank you for your review, I am sorry you found the care here unsatisfactory.
The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook.
Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
I am taking this opportunity to say thank you to your father for the lovely bunch of flowers which he provided to my staff along with a thank you card on 18 February. If you would like a copy of this, I can scan and send it to you.
The staff were attuned to how Mum was doing and as she became more poorly they kept the family informed and this meant the family were with her when the end came.
I would not hesitate to recommend this home and I thank them for the care they gave.
Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported.
Nothing was too much trouble, the kindness was phenomenal.
Thank you so very much, for caring for our lovely mum.
All the staff, carers and medical teams were very professional, caring, sympathetic and supportive of my mother-in-law and her family. She was in the home for a short time but was always treated with respect and kindness.
My mum is very happy staying at the nursing home. All the staff are polite, considerate and caring. When Mum first went to stay (April 2022), the manager was very helpful, especially when I was dealing with social services. I can't thank him enough. It's very reassuring knowing that my mum is being cared for so well.
My mum was only in there for 3 weeks. We had a call at 7.10 in the morning to say she deteriorated and would we like to go in. I went to be met at the door, and taken to her room, not once was I told she had passed away, I only knew when I walked into the room and saw her, do not send your loved ones there.
She sadly passed away, but she was treated with lovely care and dignity. When mum passed they treated us and mum with care and consideration, almost as if she was one of their own. Thank you.
When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.
Thank you, Linda, for your kind words of support. We strive at all times to deliver high-quality care for our residents and their families, and I am happy to hear that your experience was just that.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.
Accreditations
There are no accreditations posted yet for Pilgrims Way Nursing Home.
Meet the Team (1)

Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.
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