Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.2 82 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided by Pilgrims Way Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd

Person in Charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (82)

9.2

Pilgrims Way Nursing Home has a Review Score of 9.2 (9.194) out of 10, based on 23 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pilgrims Way Nursing Home
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Total of 82, showing 21-40
Review from S B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems
to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was.
The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook.
Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
Reply from Roxana Rosca, Manager at Pilgrims Way Nursing Home
I am very sorry you found our care unsatisfactory.
I am taking this opportunity to say thank you to your father for the lovely bunch of flowers which he provided to my staff along with a thank you…read more
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Review from Marion S (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum received from the moment she arrived was incredible.
Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported.
Nothing was too much trouble, the kindness was phenomenal.
Thank you
so very much, for caring for our lovely mum.
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Review from L D (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was at Pilgrims Way for a few months. She was discharged there from hospital and needed 24-hour nursing care. Family members visited frequently and we all felt that the level of care and compassion shown to Mum was excellent. She was treated with respect and dignity and everyone showed great
care and kindness to her (and us family). The home was excellent at managing the admin associated with her admission and visits from local services such as the GP happened very quickly. And even though Mum was not taking part in the numerous activities on offer the lady who managed that element took time to check in with Mum.
The staff were attuned to how Mum was doing and as she became more poorly they kept the family informed and this meant the family were with her when the end came.
I would not hesitate to recommend this home and I thank them for the care they gave.
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Review from P H (Daughter-in-law of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff, carers and medical teams were very professional, caring, sympathetic and supportive of my mother-in-law and her family. She was in the home for a short time but was always treated with respect and kindness.
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Review from Maureen A (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy staying at the nursing home. All the staff are polite, considerate and caring. When Mum first went to stay (April 2022), the manager was very helpful, especially when I was dealing with social services. I can't thank him enough. It's very reassuring knowing that my mum is being
cared for so well.
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Review from Lynda M (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was only in there for 3 weeks. We had a call at 7.10 in the morning to say she deteriorated and would we like to go in. I went to be met at the door, and taken to her room, not once was I told she had passed away, I only knew when I walked into the room and saw her, do not send your loved ones
there.
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Review from G S (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in the nursing home under the Pathway Scheme.
She sadly passed away, but she was treated with lovely care and dignity. When mum passed they treated us and mum with care and consideration, almost as if she was one of their own. Thank you.
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Review from Linda B (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and
valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you, Linda, for your kind words of support. We strive at all times to deliver high-quality care for our residents and their families, and I am happy to hear that your experience was just that.
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Review from J F (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
National Health Service fast-track discharge for end-of-life palliative care only (advanced dementia and cancer).
Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison
with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you for such wonderful words of feedback.

We strive daily to deliver high-quality care to the residents in our home and their families when they need support.

I am glad you found your…read more
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Review from Julie F (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken to Pilgrims Way Nursing Home from hospital to receive palliative care, unfortunately, she was only there for three weeks. During her stay we found all the carers and nurses were very kind, they treated mum with dignity, love and affection. It is a terrible job watching people die,
I don't know how these people do it week in week out. Well I do, they are truly very special people. Love and thanks to you all. I can't comment on activities as Mum was bedridden or value for money as I don't know the cost of it.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you for your kind words of feedback.

It is a tough job to do as you described but it is feedback such as yours that tells us were are doing everything right every day.

I hope you found…read more
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Review from Jenny M (Daughter of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pilgrims Way provided end-of-life care for my mum. At all times, she was treated with dignity, respect and kindness. Every staff member dealing with Mum's care was a credit to the home. All our difficult questions were answered with empathy and honesty, which we greatly appreciated. At the worst time
of our lives, we were shown many small kindnesses, as was our mum.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home
Thank you for your comments, all feedback is valuable in our quest to continue to offer the very best care we can. I will pass your comments to the team.
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Review from A B (Husband of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home on respite care for two weeks. When she passed away, the care she received was the very best, and the staff were really kind to her and helpful. Super care home.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you for your positive feedback. All feedback is valuable to us in this career and positive feedback only reassures the team of the fantastic job they are doing.
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Review from H W (Son of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a connection with the home since 2015. My mother passed away in April 2020, my dad went into the Home from June 2021 to February 2022. Throughout that time, my parents were really cared for and treated with dignity, care and respect. I would certainly recommend. Thank you.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you for those lovely comments. The staff really do appreciate the feedback they receive and this ensures we are giving the best to our residents at all times and guides us to make changes if we…read more
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Review from F G (Mother of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last two years mum has been in this nursing home, it has been particularly difficult for them with the pandemic but the staff have been great and cannot fault the way mum has been looked after. She is happy and that is all we can ask for. Well done all.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you for your understanding and supportive comments. I know and can be confident that my staff team does all they can for the residents every day to keep them safe, well, and happy.
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Review from J P (Wife of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is at end-stage dementia, unable to move or communicate therefore it is difficult to glean from him how he perceives his care. His ability to benefit from activities is limited, being confined to his bed and on account of his condition. However, the management and staff are very kind, caring
and professional and I feel confident they do all they can for my husband.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
We take great pride here at Pilgrims Way to care for everyone and meet their needs in a person-centered way. Not everyone is able to participate as fully as we, they or their families would like them…read more
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Review from W L (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so lucky to be given this care home for my mum from local authorities as my mum needed to go into a nursing home. It's been tricky through the Covid situation but everything has been as good as can be. The staff are very good and mum enjoys being there. I will look forward to when we can visit
inside and see where mum hangs out!
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
It is a privilege to be able to look after the loved ones of all of our residents and I am confident that my staff gives everything, every day to make their time here enjoyable. We too look forward to…read more
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Review from J P (Daughter of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Pilgrims Way since December 2019. She has received excellent care over the course of the pandemic. There are a few agency staff but even those are ‘regulars’ so all are familiar faces to the residents. The nursing and care staff are professional thorough and very caring. The catering
staff provide wholesome food cooked from scratch and cater for all dietary needs. They all work well as a team. There is a friendly welcoming atmosphere. I would thoroughly recommend this home to any prospective residents.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
Thank you so much for your kind supportive words. Recent times in this industry have been very testing as we all know and to see appreciation such as this, provides a very welcome boost to the team's…read more
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Review from Karen S (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been here for 2 years and she totally took to the real 'homeliness' atmosphere and extremely caring, friendly and loving staff. Today on my visit I wanted to point out how slick and clean I found everything to be, plus my mum looked so fresh and lovingly attended to, even to the special cream
having been applied to her legs. Thank you to each and every member of your fantastic team - in fact, I cannot thank you all enough.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home
Thank you, Karen, for your lovely kind words.

It is a pleasure to care for your mother here at Pilgrims Way Nursing Home and I am so glad you feel she is well cared for.

I will share your…read more
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Review from Carole F (Daughter-in-law of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum (mum-in-law) was admitted straight from hospital to the care home. From the onset, she was treated with kindness, respect and dignity. Mum eventually accepted her new way of life, and this was mainly due to the manager recognising Mum's needs. All the family are so appreciative of the help and
support which was offered to us.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home
We are grateful for your kind words, and it was a pleasure to care for your Mum and give her the dignity, respect, and care that she deserved.
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Review from Margaret P (Niece of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and care provided to my Aunt were excellent. Pilgrims Way Nursing Home is a lovely, welcoming, clean and safe place to stay. The staff were very patient and caring to Aunt who could sometimes be difficult. If any problems arose, they would phone to inform us of Aunt's progress, health and
issues they had so I was always up with happenings there. Covid brought challenges, we had clear instructions on visiting times and what we needed to do. They are a wonderful caring home. Thank you.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home
Thank you for the lovely feedback. It was our pleasure to look after your aunt here at Pilgrims Way Nursing Home.
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Current Review Score: 9.2 (9.194)

Overview of Review Score

The Review Score of 9.2 (9.194) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.194 for Pilgrims Way Nursing Home is calculated as follows: ( (162 Excellents x 5) + (63 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 268 Ratings = 4.194
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

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