Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.4 93 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided by Pilgrims Way Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Pilgrims Way Care Ltd
  • Privately Owned

Person in Charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (93)

9.4

Pilgrims Way Nursing Home has a Review Score of 9.4 (9.352) out of 10, based on 34 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Pilgrims Way Nursing Home
  • 35
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Total of 93, showing 21-40
Review from V S (Wife of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for and I am very plesed with his treatment at the home. The staff work hard and are very caring.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you very much for taking the time to send in your review. We are pleased to see you are happy and that you feel your loved one is well cared for. I will ensure this gets passed back to the care team.
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Review from IAN R (Son of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care and Kindness provided by all staff at all times to our Mum and ourselves when visiting. The Management Team kept us updated on Mums health and other matters while in their care, and were always easily accessible. Staff were friendly to Mum and ourselves and always showed compassion
and kindness in making Mum feel comfortable in the care home.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so very much for the kind review, it really was our pleasure to look after your mum. The dedication you showed to her as a family was beautiful to see. I will pass your feedback on to the team as they would be pleased to read them.
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Review from Glenda P (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt had only been at the home for a short while, she was made to feel welcome and cared for. She sadly passed away on 22/4/25 but she has the best care possible. Lovely staff I would highly recommend this place.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so very much for your lovely review. It was a pleasure to look after your Aunty and its so heart warming to know you felt she was well cared for, we have a great staffing team we are lucky and your feedback will be passed on to them.
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Review from W K (Wife of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have noticed a great improvement since the new manager and her staff have been here. It's so nice to be included in what is now going on. So much is being done for the residents. That's at activities for them now. All activities ladies so very good.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to leave us such a great and positive review. I am so glad to hear that you were satisfied with the all the below at the home. It's really encouraging to know the changes are making a strong and positive impact on the residents and their family members. Our whole team is committed to delivering high-quality care to ensure everyone gets the most from their day. We are pleased to know the activates we are putting on are putting smiles on faces. Your feedback is a great encouragement to us and I will pass it over to the team.
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Review from Teresa C (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is well looked after by everyone at the Home. Relative is always clean, warm and comfortable and fluids always available. The room was decorated last year and personal items adorn the room. Clothing is changed daily and washed as would be expected. I would welcome being informed if any
clothing needs replacement . I am welcomed on arrival be members of staff or management team/Receptionist. Activities are not possible for my relative, but not left out because activities people place items it their room .Since new management team has been in place little extra touches have been evident, e.g. small bunch of daffodils placed in room.
I did have to raise a concern on one occasion, but this was dealt with by management.
Perhaps the website could be updated.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for your review and for taking the time to do it. We're so happy to hear you are happy with the care your loved one receives at Pilgrims. Thank you for mentioning specific details as we are always striving to provide exceptional service to all residents that live at Pilgrims. We're always looking for ways to improve, and your feedback helps us do that. I will be pleased to pass on your wonderful feedback to the whole of the team that make up the home.
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Review from Elizabeth C (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since it was necessary for my Mother to have full time nursing care, she was lucky enough to be referred to Pilgrims Way.
I can recommend the whole team in this lovely home. They are so thoughtful and caring, as well as being professional and responsive to Mum's needs.
Everyone works so well together.
The manager, deputy, reception, nurses, carers, entertainment team, catering staff and housekeeping have always been so helpful and charming.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you so very much for taking the time to submit your lovely review. This feedback will be passed to the team. I am always so pleased to share such great feedback to the them. I am grateful for your recognition and we are committed as a team to continuing to do my best work we can for all our residents.
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Review from M D (Wife of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his two-week respite stay. He received the best care possible from all the staff, I was very pleased with the care he was given. All the staff were very friendly, kind and caring and nothing was a problem. He would be very happy to stay here again in the near future, and I wouldn't
have any concerns. He enjoyed the food which was cooked on the premises every day and his room was always clean and tidy.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to share your positive experience that he had at Pilgrims. We appreciate your kind words and your feedback this means a lot to us. We look froward to seeing you both soon.
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Review from Martyn S (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed
as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
Reply from Cara Lean, Manager at Pilgrims Way Nursing HomeThank you for taking the time to share the positive experience your father had while living at Pilgrims Way. We're so pleased to hear that the care given really did make a difference for him and your family. Thank you for the kinds words they will get shared with the team.
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Review from P S (Son of Resident) published on 13 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference.
The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff
around.
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Review from Antony L (Son of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way,
as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
Reply from Rashmi Yadave, Company Secretary at Pilgrims Way Nursing HomeThank you for your feedback Tony. I have spoken to the accountant and they advised me that the invoice sent for your late father was not an invoice to pay but a credit which Pilgrims owed back to you. However, there were some outstanding invoices for sundries and your mum's and dad's care going back 5 months which never got paid and you were very rude to the accountant and denied that you owed the money. We had to take legal action to reclaim what was outstanding and then you paid.
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Review from John B (Husband of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives
staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
Reply from Roxana Rosca, Manager at Pilgrims Way Nursing HomeThank you for your review, I am sorry you found the care here unsatisfactory.
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Review from S B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems
to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was.
The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook.
Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
Reply from Roxana Rosca, Manager at Pilgrims Way Nursing HomeI am very sorry you found our care unsatisfactory.
I am taking this opportunity to say thank you to your father for the lovely bunch of flowers which he provided to my staff along with a thank you card on 18 February. If you would like a copy of this, I can scan and send it to you.
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Review from Marion S (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum received from the moment she arrived was incredible.
Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported.
Nothing was too much trouble, the kindness was phenomenal.
Thank you
so very much, for caring for our lovely mum.
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Review from L D (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was at Pilgrims Way for a few months. She was discharged there from hospital and needed 24-hour nursing care. Family members visited frequently and we all felt that the level of care and compassion shown to Mum was excellent. She was treated with respect and dignity and everyone showed great
care and kindness to her (and us family). The home was excellent at managing the admin associated with her admission and visits from local services such as the GP happened very quickly. And even though Mum was not taking part in the numerous activities on offer the lady who managed that element took time to check in with Mum.
The staff were attuned to how Mum was doing and as she became more poorly they kept the family informed and this meant the family were with her when the end came.
I would not hesitate to recommend this home and I thank them for the care they gave.
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Review from P H (Daughter-in-law of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff, carers and medical teams were very professional, caring, sympathetic and supportive of my mother-in-law and her family. She was in the home for a short time but was always treated with respect and kindness.
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Review from Maureen A (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy staying at the nursing home. All the staff are polite, considerate and caring. When Mum first went to stay (April 2022), the manager was very helpful, especially when I was dealing with social services. I can't thank him enough. It's very reassuring knowing that my mum is being
cared for so well.
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Review from Lynda M (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was only in there for 3 weeks. We had a call at 7.10 in the morning to say she deteriorated and would we like to go in. I went to be met at the door, and taken to her room, not once was I told she had passed away, I only knew when I walked into the room and saw her, do not send your loved ones
there.
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Review from G S (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in the nursing home under the Pathway Scheme.
She sadly passed away, but she was treated with lovely care and dignity. When mum passed they treated us and mum with care and consideration, almost as if she was one of their own. Thank you.
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Review from Linda B (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and
valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing HomeThank you, Linda, for your kind words of support. We strive at all times to deliver high-quality care for our residents and their families, and I am happy to hear that your experience was just that.
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Review from J F (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
National Health Service fast-track discharge for end-of-life palliative care only (advanced dementia and cancer).
Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison
with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.
Reply from Stephen Norris, Manager at Pilgrims Way Nursing HomeThank you for such wonderful words of feedback.

We strive daily to deliver high-quality care to the residents in our home and their families when they need support.

I am glad you found your short time with us comfortable and that we were able to provide the care your mother needed in her final days.
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Current Review Score: 9.4 (9.352)

Overview of Review Score

The Review Score of 9.4 (9.352) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.352 for Pilgrims Way Nursing Home is calculated as follows: ( (251 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 398 Ratings = 4.352
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

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