Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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9.1 80 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care Home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed, purpose-built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. It is the residents' home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent reputation within the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room.
Fees are all determined after the final assessment has been completed.

These prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pilgrims Way Care Ltd

Person in charge

  • Cara Lean (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home encourages people to view at any time and an appointment is not required

Parking

  • The home has ample parking both on site and off site.

Pilgrims Way Nursing Home Reviews (80)

9.1

Pilgrims Way Nursing Home has a Review Score of 9.1 (9.123) out of 10, based on 21 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pilgrims Way Nursing Home
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Total of 80, showing 41-60
Review from Matthew N (Son of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late father spent nearly 4 weeks at Pilgrims Way and received end-of-life care following discharge from hospital. He was treated with great respect and kindness by all the staff. His room was clean and bright and he was kept very comfortable throughout his stay. Me and my brothers were able to visit
him in his room at any time, whilst adhering to the careful Covid precautions that were in place. All the staff were very approachable and friendly - I thoroughly recommend this nursing home.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you very much for the review. It was our pleasure to look after your father and ensure that all his needs were met at the last stage of his life.

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Review from Joanna D (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the exceptional, lovely care provided for my late father in his last few weeks. It was a comfort to his children to know he was in good hands, and I would highly recommend anybody needing care to pay a visit.
Reply from Renata Hatch, Registered Manager at Pilgrims Way Nursing Home

Thank you for taking the time to review Pilgrims Way Nursing Home. We appreciate your feedback. Thank you again for sharing your thoughts with us.

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Review from Gill H (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was here for about 2 years until she passed away. The staff were always friendly and helpful. Although mum's dementia was advanced she always seemed very settled and comfortable. I would recommend it to anyone looking for a nursing home.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for your kind review. It was our pleasure to care for your loved one. We hope you stay well.

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Review from Mary B (Wife of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant home, very impressive staff attitudes and care, very cooperative to family needs and wishes. Very good menu, food ideally wholesome. Good standard of nursing.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for the kind review. At Pilgrims Way, we strive to make every resident feel special and treat them with dignity and respect.

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Review from Susan L (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Pilgrims Way for 2 years and during this time has been extremely happy. His room is bright and clean with all the facilities he needs. The staff are friendly and always take the time to chat, in particular, one lovely nurse who dad has a special relationship with. The
food at Pilgrims Way is very good and dad enjoys them very much. As a family, we are always welcomed. The management always keeps us informed of any issues which is much appreciated. Highly recommend this care home.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for the review. It is our pleasure to look after your dad.

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Review from Sandra F (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have never needed to use a carehome before but we have been very impressed with this nursing home. The pandemic has caused life to be very different but Pilgrims Way have been very helpful and caring and at the end of my mother's life, allowed us to be in her room for her last 3 days. The manager
and all the staff showed sincere empathy. Thank you.
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Review from Susanne A (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was taken to Pilgrims Way Nursing Home after being discharged from hospital and she stayed there for 9 weeks. During her stay, she received first-class care and attention and I always felt that Mum was treated with such dignity in a kind and caring way. The manager is so lovely and always kept
me up to date on how Mum was doing and always had Mum's best interests at heart. Every time I visited Mum, I was made to feel very welcome by all of the kind staff. The home was very clean, warm and homely. And Mum always told me that the nurses were all lovely and they often made jokes with her. Mum had a really nice room which looked out into the garden which she loved. Thank you all so much.
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Review from Jill (Wife of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky that my husband was able to stay at the home. Infact it made it such an enjoyable experience I will miss the staff very much. My husband was a resident at the home for one year and all through that time he was treated with love and the highest care and respect.
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Review from Erika H (Friend of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful and caring. A safe environment and trouble-free from anxiety during this very difficult time.
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Review from David N (Nephew of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Aunt was a very independent and mobile person until she broke her hip. After hospitalisation, she moved from her own home to this nursing home.
Since being there she spends 95% of her time in bed in her own room. She has not been mobilised at all.
Every time I call the home it's difficult to
get through and when they do answer the phone they seem very reticent to answer questions or provide information.
Very disappointed.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

We were very upset to read your comments about our nursing home. During these unprecedented last few months, my team delivered exceptional care under immense pressure and ensured your auntie received the best possible care and was kept safe from the COVID 19 virus. We found your feedback very misleading and hurtful as we have been delivering the highest possible personal care to your auntie and as a result, she has settled in well with us for the past 11 months. You are welcome at any time to send me an e-mail or come and see me in person to discuss any issues regarding your auntie.

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Review from Peter A (Son of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father needed to be discharged from hospital as part of his palliative care package we had to quickly agree on a suitable nursing home. His condition meant that options were limited and our ‘choice’ came down to Pilgrims Way only. On admission, it was clear that we had found the most suitable
home for him. After six weeks in hospital, the haircut and fingernails trim on the day of arrival was such a reassuring act for my father and the first indication of the level of care he was to receive during his stay. I continued to be impressed by all the staff who were unfailingly supportive and caring. The manager provides real direction and her commitment to quality end-of-life care made a huge difference for my father and my family.
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Review from Rodney H (Husband of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife, after a stroke, was never able to speak and was totally paralysed on the right-hand side. This caused her immense problems but the efforts of all the staff were brilliant in dealing with them professionally and sympathetically throughout the months stay.
Her family appreciated it and although
unable to speak up and communicate, I think she also did.
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Review from A B (Husband of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff appeared to treat my wife with kindness and dignity at all times. This was made difficult by my wife's complete inability to communicate but staff showed patience. My wife was doubly incontinent, could not move and required 2 carers to attend to her needs. She also required feeding and help
with drinking.
Staff gave my wife encouragement but respected her wishes at all times and showed a positive attitude.
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Review from Roger L (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think we could have found a better home for my mother's last few months. Staff were always helpful, caring and very cheerful. They always made family welcome. They made it a lot easier for my late father when visiting mother, joking with him and keeping his spirits up as much as the residents.
All
in all very happy with the nursing home.
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Review from S K (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way in which you cared for my mother.
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Review from Donna J (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was placed in Pilgrims Way after being discharged from hospital. He is bed bound with Parkinson's and recently suffered a stroke and my mum was no longer able to care for him at home. A very stressful time has been made much easier seeing the great care he is receiving. We have total confidence
in the staff, dad is happy and settled. The manager is excellent and always has time to talk through any concerns. Highly recommend this place.
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Review from Anita F (Niece of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came to Pilgrims Way after a long stay in hospital. He sadly had dementia and after a fall at home, this condition got much worse. All of the staff at the home were brilliant with him as a resident and with us, his relatives, nothing was too much trouble. Can't thank you all enough. He sadly
past away and is now at rest.
Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Dear Anita, Thank you for your lovely feedback. It was our pleasure to look after your uncle.

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Review from Leanda G (Niece of Resident) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were wonderful with my very sick uncle. We could not have wished for better care for him. All his needs were met. They were very caring and sympathetic when we sadly lost him to dementia. Myself and my family would like to thank them all.
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Review from Simon C (Grandson of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was a resident at Pilgrims Way Nursing Home for about four years until she recently passed away at the age of 102. We have always found the staff first class and like family. My gran was very happy at the home and I wouldn't hesitate to recommend it to others.
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Review from Michael D (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On checking the home for suitability, the greeting and help was first class. Since my mother arrived, her care has been all that I could have wanted for her and more.
Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for this review. I know these reviews are read by prospective families and they are so helpful in choosing a home for a family member as they are written by people like yourself with first-hand experience of the home.

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Current Review Score: 9.1 (9.123)

Overview of Review Score

The Review Score of 9.1 (9.123) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.123 for Pilgrims Way Nursing Home is calculated as follows: ( (140 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 244 Ratings = 4.123
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Cara

Cara Lean

Job Title: Home Manager Joined: 2024

Cara has been in the care Industry for over 20 years. Cara brings with her a wealth of knowledge from various care sectors. Cara started life as a care worker after leaving school and went to work in the hospital and care homes for an agency, this led to her being asked if she wated an office role and later went into running the same care agency for over 7 years. Later after learning legislations and building her experience Cara want on to manage 3 extra care homes within the Kent area and 2 in London. Cara has worked for one of the largest care companies within the UK and prides herself in high levels of compliance and maintaining a high standard of care through the whole of the business.
Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims Way Nursing Home to verify any information. View our terms and conditions. Pilgrims Way Nursing Home has an Enhanced Service - more info.