Pilgrims Way Nursing Home

When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.

Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.

My mother was taken to Pilgrims Way Nursing Home from hospital to receive palliative care, unfortunately, she was only there for three weeks. During her stay we found all the carers and nurses were very kind, they treated mum with dignity, love and affection. It is a terrible job watching people die, I don't know how these people do it week in week out. Well I do, they are truly very special people. Love and thanks to you all. I can't comment on activities as Mum was bedridden or value for money as I don't know the cost of it.

Pilgrims Way provided end-of-life care for my mum. At all times, she was treated with dignity, respect and kindness. Every staff member dealing with Mum's care was a credit to the home. All our difficult questions were answered with empathy and honesty, which we greatly appreciated. At the worst time of our lives, we were shown many small kindnesses, as was our mum.

My wife was in the home on respite care for two weeks. When she passed away, the care she received was the very best, and the staff were really kind to her and helpful. Super care home.

We have had a connection with the home since 2015. My mother passed away in April 2020, my dad went into the Home from June 2021 to February 2022. Throughout that time, my parents were really cared for and treated with dignity, care and respect. I would certainly recommend. Thank you.

In the last two years mum has been in this nursing home, it has been particularly difficult for them with the pandemic but the staff have been great and cannot fault the way mum has been looked after. She is happy and that is all we can ask for. Well done all.

My husband is at end-stage dementia, unable to move or communicate therefore it is difficult to glean from him how he perceives his care. His ability to benefit from activities is limited, being confined to his bed and on account of his condition. However, the management and staff are very kind, caring and professional and I feel confident they do all they can for my husband.

We were so lucky to be given this care home for my mum from local authorities as my mum needed to go into a nursing home. It's been tricky through the Covid situation but everything has been as good as can be. The staff are very good and mum enjoys being there. I will look forward to when we can visit inside and see where mum hangs out!

My mother has been at Pilgrims Way since December 2019. She has received excellent care over the course of the pandemic. There are a few agency staff but even those are ‘regulars’ so all are familiar faces to the residents. The nursing and care staff are professional thorough and very caring. The catering staff provide wholesome food cooked from scratch and cater for all dietary needs. They all work well as a team. There is a friendly welcoming atmosphere. I would thoroughly recommend this home to any prospective residents.

My mum has been here for 2 years and she totally took to the real 'homeliness' atmosphere and extremely caring, friendly and loving staff. Today on my visit I wanted to point out how slick and clean I found everything to be, plus my mum looked so fresh and lovingly attended to, even to the special cream having been applied to her legs. Thank you to each and every member of your fantastic team - in fact, I cannot thank you all enough.

My mum (mum-in-law) was admitted straight from hospital to the care home. From the onset, she was treated with kindness, respect and dignity. Mum eventually accepted her new way of life, and this was mainly due to the manager recognising Mum's needs. All the family are so appreciative of the help and support which was offered to us.

The staff and care provided to my Aunt were excellent. Pilgrims Way Nursing Home is a lovely, welcoming, clean and safe place to stay. The staff were very patient and caring to Aunt who could sometimes be difficult. If any problems arose, they would phone to inform us of Aunt's progress, health and issues they had so I was always up with happenings there. Covid brought challenges, we had clear instructions on visiting times and what we needed to do. They are a wonderful caring home. Thank you.

I have been very happy here. Been looked after really well, everyone very nice and pleasant.

Pilgrims way nursing home will always remain in our hearts.

My late father spent nearly 4 weeks at Pilgrims Way and received end-of-life care following discharge from hospital. He was treated with great respect and kindness by all the staff. His room was clean and bright and he was kept very comfortable throughout his stay. Me and my brothers were able to visit him in his room at any time, whilst adhering to the careful Covid precautions that were in place. All the staff were very approachable and friendly - I thoroughly recommend this nursing home.

Cannot fault the exceptional, lovely care provided for my late father in his last few weeks. It was a comfort to his children to know he was in good hands, and I would highly recommend anybody needing care to pay a visit.

Mum was here for about 2 years until she passed away. The staff were always friendly and helpful. Although mum's dementia was advanced she always seemed very settled and comfortable. I would recommend it to anyone looking for a nursing home.

Very pleasant home, very impressive staff attitudes and care, very cooperative to family needs and wishes. Very good menu, food ideally wholesome. Good standard of nursing.

My father has been a resident at Pilgrims Way for 2 years and during this time has been extremely happy. His room is bright and clean with all the facilities he needs. The staff are friendly and always take the time to chat, in particular, one lovely nurse who dad has a special relationship with. The food at Pilgrims Way is very good and dad enjoys them very much. As a family, we are always welcomed. The management always keeps us informed of any issues which is much appreciated. Highly recommend this care home.