






Pilgrims Way Care Home is family run and has been established for almost 27 years.
It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm and friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.
It is located on the outskirts...
Care Provided by Pilgrims Way Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all determined after the final assessment has been completed.
The price(s) shown are provided by the care home. Contact Pilgrims Way Nursing Home for full pricing details and T&Cs.
Contact Pilgrims Way Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pilgrims Way Care Ltd
- Private Owned
Person in charge
- Cara Lean (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (16)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home encourages people to view at any time and an appointment is not required
Parking
- The home has ample parking both on site and off site.
Pilgrims Way Nursing Home Reviews (94)
Pilgrims Way Nursing Home has a Review Score of 9.6 (9.556) out of 10, based on 31 reviews in the last 2 years.
Over all time Pilgrims Way Nursing Home has 94 reviews.
Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.
Thank you for such wonderful words of feedback.
We strive daily to deliver high-quality care to the residents in our home and their families when they need support.
I am glad you found your short time with us comfortable and that we were able to provide the care your mother needed in her final days.
My mother was taken to Pilgrims Way Nursing Home from hospital to receive palliative care, unfortunately, she was only there for three weeks. During her stay we found all the carers and nurses were very kind, they treated mum with dignity, love and affection. It is a terrible job watching people die, I don't know how these people do it week in week out. Well I do, they are truly very special people. Love and thanks to you all. I can't comment on activities as Mum was bedridden or value for money as I don't know the cost of it.
Thank you for your kind words of feedback.
It is a tough job to do as you described but it is feedback such as yours that tells us were are doing everything right every day.
I hope you found some comfort in the care that your mother received during her stay with us, and that this has helped you to come to terms with your loss as a family.
Thank you again for your feedback.
Pilgrims Way provided end-of-life care for my mum. At all times, she was treated with dignity, respect and kindness. Every staff member dealing with Mum's care was a credit to the home. All our difficult questions were answered with empathy and honesty, which we greatly appreciated. At the worst time of our lives, we were shown many small kindnesses, as was our mum.
Thank you for your comments, all feedback is valuable in our quest to continue to offer the very best care we can. I will pass your comments to the team.
My wife was in the home on respite care for two weeks. When she passed away, the care she received was the very best, and the staff were really kind to her and helpful. Super care home.
Thank you for your positive feedback. All feedback is valuable to us in this career and positive feedback only reassures the team of the fantastic job they are doing.
We have had a connection with the home since 2015. My mother passed away in April 2020, my dad went into the Home from June 2021 to February 2022. Throughout that time, my parents were really cared for and treated with dignity, care and respect. I would certainly recommend. Thank you.
Thank you for those lovely comments. The staff really do appreciate the feedback they receive and this ensures we are giving the best to our residents at all times and guides us to make changes if we falter. I am glad we were able to fulfil your expectations on two occasions with both of your parents. Keep in touch and there is always a boiling kettle here if ever you are passing.
In the last two years mum has been in this nursing home, it has been particularly difficult for them with the pandemic but the staff have been great and cannot fault the way mum has been looked after. She is happy and that is all we can ask for. Well done all.
Thank you for your understanding and supportive comments. I know and can be confident that my staff team does all they can for the residents every day to keep them safe, well, and happy.
My husband is at end-stage dementia, unable to move or communicate therefore it is difficult to glean from him how he perceives his care. His ability to benefit from activities is limited, being confined to his bed and on account of his condition. However, the management and staff are very kind, caring and professional and I feel confident they do all they can for my husband.
We take great pride here at Pilgrims Way to care for everyone and meet their needs in a person-centered way. Not everyone is able to participate as fully as we, they or their families would like them to. Thank you for your wonderful positive comments to the staff, as always I will pass these on to...
We were so lucky to be given this care home for my mum from local authorities as my mum needed to go into a nursing home. It's been tricky through the Covid situation but everything has been as good as can be. The staff are very good and mum enjoys being there. I will look forward to when we can visit inside and see where mum hangs out!
It is a privilege to be able to look after the loved ones of all of our residents and I am confident that my staff gives everything, every day to make their time here enjoyable. We too look forward to the day when we can be free from all restrictions and really create a fun, positive and happy...
My mother has been at Pilgrims Way since December 2019. She has received excellent care over the course of the pandemic. There are a few agency staff but even those are ‘regulars’ so all are familiar faces to the residents. The nursing and care staff are professional thorough and very caring. The catering staff provide wholesome food cooked from scratch and cater for all dietary needs. They all work well as a team. There is a friendly welcoming atmosphere. I would thoroughly recommend this home to any prospective residents.
Thank you so much for your kind supportive words. Recent times in this industry have been very testing as we all know and to see appreciation such as this, provides a very welcome boost to the team's morale. We are always striving to improve our service further. Thank you again for your comments.
My mum has been here for 2 years and she totally took to the real 'homeliness' atmosphere and extremely caring, friendly and loving staff. Today on my visit I wanted to point out how slick and clean I found everything to be, plus my mum looked so fresh and lovingly attended to, even to the special cream having been applied to her legs. Thank you to each and every member of your fantastic team - in fact, I cannot thank you all enough.
Thank you, Karen, for your lovely kind words.
It is a pleasure to care for your mother here at Pilgrims Way Nursing Home and I am so glad you feel she is well cared for.
I will share your comments with my team here, they will be very pleased to see this feedback.
My mum (mum-in-law) was admitted straight from hospital to the care home. From the onset, she was treated with kindness, respect and dignity. Mum eventually accepted her new way of life, and this was mainly due to the manager recognising Mum's needs. All the family are so appreciative of the help and support which was offered to us.
We are grateful for your kind words, and it was a pleasure to care for your Mum and give her the dignity, respect, and care that she deserved.
The staff and care provided to my Aunt were excellent. Pilgrims Way Nursing Home is a lovely, welcoming, clean and safe place to stay. The staff were very patient and caring to Aunt who could sometimes be difficult. If any problems arose, they would phone to inform us of Aunt's progress, health and issues they had so I was always up with happenings there. Covid brought challenges, we had clear instructions on visiting times and what we needed to do. They are a wonderful caring home. Thank you.
Thank you for the lovely feedback. It was our pleasure to look after your aunt here at Pilgrims Way Nursing Home.
I have been very happy here. Been looked after really well, everyone very nice and pleasant.
Every member of staff treated my mother and family members in a totally professional manner. Whilst at the same time clearly demonstrated warmth and love to us all.
Pilgrims way nursing home will always remain in our hearts.
Thank you so much for your lovely message. We employ a very dedicated team who deliver the highest care possible here at Pilgrims. We miss your mum very much here. Take care and please stay in touch.
My late father spent nearly 4 weeks at Pilgrims Way and received end-of-life care following discharge from hospital. He was treated with great respect and kindness by all the staff. His room was clean and bright and he was kept very comfortable throughout his stay. Me and my brothers were able to visit him in his room at any time, whilst adhering to the careful Covid precautions that were in place. All the staff were very approachable and friendly - I thoroughly recommend this nursing home.
Thank you very much for the review. It was our pleasure to look after your father and ensure that all his needs were met at the last stage of his life.
Cannot fault the exceptional, lovely care provided for my late father in his last few weeks. It was a comfort to his children to know he was in good hands, and I would highly recommend anybody needing care to pay a visit.
Thank you for taking the time to review Pilgrims Way Nursing Home. We appreciate your feedback. Thank you again for sharing your thoughts with us.
Mum was here for about 2 years until she passed away. The staff were always friendly and helpful. Although mum's dementia was advanced she always seemed very settled and comfortable. I would recommend it to anyone looking for a nursing home.
Thank you for your kind review. It was our pleasure to care for your loved one. We hope you stay well.
Very pleasant home, very impressive staff attitudes and care, very cooperative to family needs and wishes. Very good menu, food ideally wholesome. Good standard of nursing.
Thank you for the kind review. At Pilgrims Way, we strive to make every resident feel special and treat them with dignity and respect.
My father has been a resident at Pilgrims Way for 2 years and during this time has been extremely happy. His room is bright and clean with all the facilities he needs. The staff are friendly and always take the time to chat, in particular, one lovely nurse who dad has a special relationship with. The food at Pilgrims Way is very good and dad enjoys them very much. As a family, we are always welcomed. The management always keeps us informed of any issues which is much appreciated. Highly recommend this care home.
Thank you for the review. It is our pleasure to look after your dad.
We have never needed to use a carehome before but we have been very impressed with this nursing home. The pandemic has caused life to be very different but Pilgrims Way have been very helpful and caring and at the end of my mother's life, allowed us to be in her room for her last 3 days. The manager and all the staff showed sincere empathy. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims Way Nursing Home.
Accreditations
There are no accreditations posted yet for Pilgrims Way Nursing Home.
Meet the Team (1)

Cara has 2 young children, and lives in the Medway area with her husband and children. Cara comes from a large family where most of her female relatives work within the nurses or care field.
Cara sees herself as an approachable manager with an open-door policy and believes in leading by example. Cara has personal experience of caring for a disabled child so believes everybody that requires care gets this to the highest standard and is treated as an individual. Cara is always willing to listen and help where she can.
Caras favourite moto is Treat others how you want to be treated in life.
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