Submit a Review for The Poplars Care Centre
158 Tonbridge Road, Maidstone, ME16 8SU
View full details of The Poplars Care CentreLatest Reviews for The Poplars Care Centre
13 May 2026
I cannot praise the staff enough for their kindness and care towards my beloved husband with end stage dementia. He's not the easiest patient to manage but they handle him with grace, patience and understanding - with a complete regard for his dignity and individuality as a person. They really do
care !
He came to the home in a sorry state after 14 Weeks in hospital, who gave him a very short life expectancy upon discharge (weeks at most), but with persistence and teamwork between the staff and myself we've got him eating/drinking again- which was a major achievement. All his nursing team work tirelessly to give him the best care and quality of life they possibly can. Whilst I'm there almost every day, I'd have no fears of leaving him in their safe and capable hands if I had to. The two key care staff (I call them the two H's !) , one of which is my husband's key worker, should be singled out for special mention as they really strive to make him feel safe, secure and comfortable.
12 May 2026
Very pleased with the care home.My mum seems very happy here.The staff are extremely friendly and caring.It's good to know that she is getting the 24 hour care she needs and deserves.Pleased that she is participating in activities and making new friends.
29 April 2026
Poplar nursing home are warm, attentive, and genuinely compassionate, always going above and beyond to ensure my dad feels comfortable, safe, and valued.
The level of care provided is truly outstanding. Every member of staff treats residents with dignity and kindness, and it's clear they take great
pride in what they do. Nothing ever feels like too much trouble, and they are always happy to offer reassurance and support, not just to the residents but to family members as well.
29 April 2026
We've been really pleased with the care our father-in-law has received since moving in. He settled in much quicker than we expected, which is a real testament to the welcoming and supportive environment. The staff have been kind, attentive, and patient with him, taking the time to understand his
needs and make him feel comfortable. It's reassuring to see him happy and well looked after. Thank you to the whole team for the care and compassion you show every day.
24 April 2026
Happy friendly staff, helpful.
24 April 2026
Very pleased with the care for my mum since she has been here.
17 April 2026
My wife was admitted for assessent of her mental (she has alzheimers) and physical needs. The staff, everyone of them, are friendly, caring and very professional. Their care plan, consisting of thirty pages, is very impressive and the staff do everything in accordance with that plan.
17 April 2026
My mum moved into Poplars 7th February. She loves it. Food excellent, care outstanding nothing too much trouble. Mum loves trips out hairdresser nails. Fam can visit anytime of day. My sister loves she bring her dogs into visit. Love this place 5 stars all the way.
19 March 2026
My mum has been placed here to be assessed and we have found the care team to be very helpful and friendly .and very considerate with mums needs .
Its very reasuring she is safe and being well looked after .
23 February 2026
The Poplars care home in Maidstone has looked after my 100 year old mother for the final 2 months of her life. I'm so glad she got a place here. The staff are so lovely and kind and caring, both towards the residents and towards their relatives. I felt totally supported by them, and I know Mum
did too. There are daily activities for those well enough to do them and even those who are bedridden can have their hair and nails done, and are visited by the activities organiser. Nothing is too much trouble for anybody here. I recommend The Poplars completely.
21 January 2026
Mum was admitted to the Poplars Care Centre following a short spell in hospital after a mild stroke for continuing healthcare. I visit every day and the staff always make me feel very welcome. Mum needs a high level of care and the staff attend to her needs in a caring and friendly manor making her
as comfortable as possible. Her room is comfortable and is always clean. Facilities are good and although mum is unable to participate fully. There is a good social atmosphere among the staff and residents. This is our first experience of a care home and we have been pleased with how mum is being cared for.
24 November 2025
The staff are caring and motivated. Dorothy is receiving one to one care at the moment and I feel relaxed when I leave her knowing she is in good hands.
10 November 2025
Nurses and staff at Poplars are very good & kind to my sister, who has severe communication difficulties. She is non verbal and now non mobile, hoisting, wheelchair and all her personal care. They have a good understanding of her needs and vulnerabilities. I am pleased with the continuity of her
carers - she recognises their familiar faces. The home is always clean & smells nice, and there are cheerful decorations up. I am very satisfied with the care and safety here.
06 November 2025
I am happy with the care Poplars give to my husband and keep me informed by telephone with updates.
Staff are very caring and friendly.
22 July 2025
Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.
18 June 2025
This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find
both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.
28 April 2025
This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be
underestimated . The home has a strong leadership flow and continue to make improvements.
02 April 2025
I have no complaints, he's very well looked after. I would be the first complain if he wasn't.
27 March 2025
Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.
25 March 2025
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a
home like this.
Latest Reviews for The Poplars Care Centre
13 May 2026
I cannot praise the staff enough for their kindness and care towards my beloved husband with end stage dementia. He's not the easiest patient to manage but they handle him with grace, patience and understanding - with a complete regard for his dignity and individuality as a person. They really do
care !
He came to the home in a sorry state after 14 Weeks in hospital, who gave him a very short life expectancy upon discharge (weeks at most), but with persistence and teamwork between the staff and myself we've got him eating/drinking again- which was a major achievement. All his nursing team work tirelessly to give him the best care and quality of life they possibly can. Whilst I'm there almost every day, I'd have no fears of leaving him in their safe and capable hands if I had to. The two key care staff (I call them the two H's !) , one of which is my husband's key worker, should be singled out for special mention as they really strive to make him feel safe, secure and comfortable.
12 May 2026
Very pleased with the care home.My mum seems very happy here.The staff are extremely friendly and caring.It's good to know that she is getting the 24 hour care she needs and deserves.Pleased that she is participating in activities and making new friends.
29 April 2026
Poplar nursing home are warm, attentive, and genuinely compassionate, always going above and beyond to ensure my dad feels comfortable, safe, and valued.
The level of care provided is truly outstanding. Every member of staff treats residents with dignity and kindness, and it's clear they take great
pride in what they do. Nothing ever feels like too much trouble, and they are always happy to offer reassurance and support, not just to the residents but to family members as well.
29 April 2026
We've been really pleased with the care our father-in-law has received since moving in. He settled in much quicker than we expected, which is a real testament to the welcoming and supportive environment. The staff have been kind, attentive, and patient with him, taking the time to understand his
needs and make him feel comfortable. It's reassuring to see him happy and well looked after. Thank you to the whole team for the care and compassion you show every day.
24 April 2026
Happy friendly staff, helpful.
24 April 2026
Very pleased with the care for my mum since she has been here.
17 April 2026
My wife was admitted for assessent of her mental (she has alzheimers) and physical needs. The staff, everyone of them, are friendly, caring and very professional. Their care plan, consisting of thirty pages, is very impressive and the staff do everything in accordance with that plan.
17 April 2026
My mum moved into Poplars 7th February. She loves it. Food excellent, care outstanding nothing too much trouble. Mum loves trips out hairdresser nails. Fam can visit anytime of day. My sister loves she bring her dogs into visit. Love this place 5 stars all the way.
19 March 2026
My mum has been placed here to be assessed and we have found the care team to be very helpful and friendly .and very considerate with mums needs .
Its very reasuring she is safe and being well looked after .
23 February 2026
The Poplars care home in Maidstone has looked after my 100 year old mother for the final 2 months of her life. I'm so glad she got a place here. The staff are so lovely and kind and caring, both towards the residents and towards their relatives. I felt totally supported by them, and I know Mum
did too. There are daily activities for those well enough to do them and even those who are bedridden can have their hair and nails done, and are visited by the activities organiser. Nothing is too much trouble for anybody here. I recommend The Poplars completely.
21 January 2026
Mum was admitted to the Poplars Care Centre following a short spell in hospital after a mild stroke for continuing healthcare. I visit every day and the staff always make me feel very welcome. Mum needs a high level of care and the staff attend to her needs in a caring and friendly manor making her
as comfortable as possible. Her room is comfortable and is always clean. Facilities are good and although mum is unable to participate fully. There is a good social atmosphere among the staff and residents. This is our first experience of a care home and we have been pleased with how mum is being cared for.
24 November 2025
The staff are caring and motivated. Dorothy is receiving one to one care at the moment and I feel relaxed when I leave her knowing she is in good hands.
10 November 2025
Nurses and staff at Poplars are very good & kind to my sister, who has severe communication difficulties. She is non verbal and now non mobile, hoisting, wheelchair and all her personal care. They have a good understanding of her needs and vulnerabilities. I am pleased with the continuity of her
carers - she recognises their familiar faces. The home is always clean & smells nice, and there are cheerful decorations up. I am very satisfied with the care and safety here.
06 November 2025
I am happy with the care Poplars give to my husband and keep me informed by telephone with updates.
Staff are very caring and friendly.
22 July 2025
Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.
18 June 2025
This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find
both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.
28 April 2025
This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be
underestimated . The home has a strong leadership flow and continue to make improvements.
02 April 2025
I have no complaints, he's very well looked after. I would be the first complain if he wasn't.
27 March 2025
Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.
25 March 2025
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a
home like this.