The Poplars Care Centre

158 Tonbridge Road, Maidstone ME16 8SU
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9.5 107 Reviews
  • The Poplars Care Centre, Maidstone
Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.

The Poplars is a large detached house, comprising 56 bedrooms, 15 of which are companion bedrooms for couples who wish to share. Most of these bedrooms come equipped with an en-suite as standard. The team encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the light and airy dayrooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At The Poplars, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many activities take place within the home environment and include garden parties, barbecues, flower arranging, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports team. All are encouraged and available. As well as being encouraged to enjoy the home's magnificent landscaped gardens, residents also enjoy regular days out to Canterbury and seasonal trips to the seaside.

The professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.
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Care Provided by The Poplars Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600
The price(s) shown are provided by the care home. Contact The Poplars Care Centre for full pricing details and T&Cs.

Contact The Poplars Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Poplars Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dorcas Mukuzwazwa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (4)

The Poplars Care Centre Reviews (107)

9.5

The Poplars Care Centre has a Review Score of 9.5 (9.452) out of 10, based on 36 reviews in the last 2 years.
Over all time The Poplars Care Centre has 107 reviews.

Overall Experience
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Date Published
  • 107
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Reviewer Connection to The Poplars Care Centre
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Total of 107, showing 1-20
Review from N B (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poplar nursing home are warm, attentive, and genuinely compassionate, always going above and beyond to ensure my dad feels comfortable, safe, and valued.
The level of care provided is truly outstanding. Every member of staff treats residents with dignity and kindness, and it's clear they take great
pride in what they do. Nothing ever feels like too much trouble, and they are always happy to offer reassurance and support, not just to the residents but to family members as well.
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Review from D B (Son-in-law of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been really pleased with the care our father-in-law has received since moving in. He settled in much quicker than we expected, which is a real testament to the welcoming and supportive environment. The staff have been kind, attentive, and patient with him, taking the time to understand his needs
and make him feel comfortable. It's reassuring to see him happy and well looked after. Thank you to the whole team for the care and compassion you show every day.
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Review from C K (Granddaughter of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy friendly staff, helpful.
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Review from N L (Daughter of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care for my mum since she has been here.
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Review from B D (Husband of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted for assessent of her mental (she has alzheimers) and physical needs. The staff, everyone of them, are friendly, caring and very professional. Their care plan, consisting of thirty pages, is very impressive and the staff do everything in accordance with that plan.
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Review from J J (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Poplars 7th February. She loves it. Food excellent, care outstanding nothing too much trouble. Mum loves trips out hairdresser nails. Fam can visit anytime of day. My sister loves she bring her dogs into visit. Love this place 5 stars all the way.
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Review from T P (Daughter of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been placed here to be assessed and we have found the care team to be very helpful and friendly .and very considerate with mums needs .
Its very reasuring she is safe and being well looked after .
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Review from Sue G (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Poplars care home in Maidstone has looked after my 100 year old mother for the final 2 months of her life. I'm so glad she got a place here. The staff are so lovely and kind and caring, both towards the residents and towards their relatives. I felt totally supported by them, and I know Mum did
too. There are daily activities for those well enough to do them and even those who are bedridden can have their hair and nails done, and are visited by the activities organiser. Nothing is too much trouble for anybody here. I recommend The Poplars completely.
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Review from Neil F (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to the Poplars Care Centre following a short spell in hospital after a mild stroke for continuing healthcare. I visit every day and the staff always make me feel very welcome. Mum needs a high level of care and the staff attend to her needs in a caring and friendly manor making her
as comfortable as possible. Her room is comfortable and is always clean. Facilities are good and although mum is unable to participate fully. There is a good social atmosphere among the staff and residents. This is our first experience of a care home and we have been pleased with how mum is being cared for.
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Review from S T (Husband of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and motivated. Dorothy is receiving one to one care at the moment and I feel relaxed when I leave her knowing she is in good hands.
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Review from Helen C (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nurses and staff at Poplars are very good & kind to my sister, who has severe communication difficulties. She is non verbal and now non mobile, hoisting, wheelchair and all her personal care. They have a good understanding of her needs and vulnerabilities. I am pleased with the continuity of her carers
- she recognises their familiar faces. The home is always clean & smells nice, and there are cheerful decorations up. I am very satisfied with the care and safety here.
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Review from Lynne O (Wife of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care Poplars give to my husband and keep me informed by telephone with updates.
Staff are very caring and friendly.
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Review from C C (Friend of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.
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Review from Ann M (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find
both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.
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Review from L R (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be underestimated
. The home has a strong leadership flow and continue to make improvements.
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Review from H F (Sister-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, he's very well looked after. I would be the first complain if he wasn't.
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Review from Andrew W (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.
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Review from Nancy W (Wife of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a home
like this.
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Review from J S (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies and men that care for my mum in my eyes is fantastic they are all so helpful and nothing is too much trouble and the lady who does the cleaning is wonderful can't tenner her name my mum loves her but a great place
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Review from D G (Husband of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so good with my wife nothing to much trouble for them. The care is so good. My wife looks so much better since she has been here I would recommend it to anyone.
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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for The Poplars Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for The Poplars Care Centre is calculated as follows: ( (288 Excellents x 5) + (96 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (23 Very Poors x 1) ) ÷ 427 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Poplars Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Dorcas

Dorcas Dorcas

Job Title: Home Manager Joined: 2021

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.

Frequently Asked Questions about The Poplars Care Centre

What types of Care is The Poplars Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Poplars Care Centre have?

There are 41 Single Rooms and 15 Couples/Companion Rooms.

What are the Facilities & Services at The Poplars Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Poplars Care Centre to the centre of Maidstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Poplars Care Centre to verify any information. View our terms and conditions. The Poplars Care Centre has an Enhanced Service - more info.