






Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.
The Poplars is a large detached house, comprising 56 bedrooms, 15...
Care Provided by The Poplars Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Poplars Care Centre for full pricing details and T&Cs.
Contact The Poplars Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Healthcare
- Private Owned
Person in charge
- Dorcas Mukuzwazwa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (4)
The Poplars Care Centre Reviews (110)
The Poplars Care Centre has a Review Score of 9.6 (9.615) out of 10, based on 34 reviews in the last 2 years.
Over all time The Poplars Care Centre has 110 reviews.
The care centre is excellent.
Mum was a resident for two years. She was bed-bound with dementia. Due to her being fragile, she could not be moved, so was unable to join in with any activities. But I would say that all her needs were met. The nurses and carers were available at all times. Communication was also met by phone or email. The cleaners were also very friendly. I would recommend this care home to anyone I know.
My aunt was accepted into The Poplars a warm welcome, a lovely bright warm room overlooking the front. This was the first experience for her but the staff were caring and managed her well. The only downside was the dinners supplied by a private catering company. It is a pity there wasn't home-cooked food as for some it is the highlight of their day. Well done staff, nurses, laundry ladies and maintenance men. Thank you.
Mostly, I found they have concern and care and safety well-being of everyone. I’m pretty sure that my hubby is comfortable and well looked after. Everyone is awesome. Thank you very much.
My mum's very happy with the staff, and it makes me happy to see that as a family member.
Keep it up!
She wanted for nothing and was loved and looked after so well by all members of staff. Mum was so happy while she was there and was very sad when she had to leave. The Poplars Care Centre is a lovely place.
From the time my mother arrived, right up to her final moments, I found she received excellent care. She was regularly checked, and I was always updated with any issues. The staff were, without exception, helpful, caring and very friendly. I can't fault anything. They even sent me e-mail updates, rang me to reassure me she was ok while I was abroad and even sent me a photo of her new haircut. A good experience all-round.
Always nice to see the staff give my partner a smile and ask if she is okay and she smiles back. Always reassuring that she seems to be happy and being cared for. I find the staff are more than caring, helpful and couldn't be better. Nothing is too much trouble.
Unfortunately, she died recently from her mental condition and general health, but the care home have been very understanding and helpful.
I have waited a while to complete this review to ensure that my opinions were not clouded by the immediate grief at the loss of my mother. The care my mother had during the last few weeks of her life was amazing. All the staff went above and beyond to ensure her safety and relative comfort. I can not think of a single criticism of the level at this care home. When and if the time comes I would like to go here.
My father was admitted to Poplars Care Centre in February this year (2023), but very little care was provided. We asked for a doctor to see my father for several reasons, but particularly in the last 10 days; he didn't see a doctor in the 5 months he was there. The staff called an out of hours doctor when my father started having seizures, but the meds recommended never arrived. A family member had to go to the pharmacy to collect them a day later, even though staff kept promising they'd arrive. We we got them, they were going to take up to 6 weeks to work. My family and I had to stay with my father at night because the seizures got worse, and he wasn't checked as regularly as he should have been. One member of my family left in the early hours of the morning and found the night staff asleep in the foyer. The day my father died, he'd had a seizure that lasted over 3 hours, and it was only after that time, they got him some meds that stopped the seizure. We'd not been offered them before.
The health, safety and happiness of our residents is our priority. We encourage families to share any concerns as soon as they are experiencing them, to allow us to address them. When we received this feedback via this review we conducted a thorough investigation. We would welcome the opportunity to share our findings.
My father came in Feb 2023. At first, they seemed like they cared, after a month things all went wrong. The care was rubbish, the food was awful and the place wasn’t very clean. They would leave food uncovered by the windows in the heat and expect people to eat it in the evening. We were told that it wasn’t very good by the hospital but never thought it would be that bad because we always made sure someone in the family was with my Dad. They didn’t like that, especially the night staff. They just kept trying to send us home all the time. My Dad was in an upstairs room and it seems when you are in those rooms you get forgotten about. The amount of times I would go in and find him soaked through because he had dropped a drink over, even found him hanging out his bed. He would never use the buzzer for help as he was too scared to as one of the staff had a moan at him for using it. I wouldn’t recommend this horrible place to anyone.
The health, safety and happiness of our residents is our priority. We encourage families to share any concerns as soon as they are experiencing them, to allow us to address them. When we received this feedback via this review we conducted a thorough investigation. We would welcome the opportunity to share our findings.
My wonderful husband went to The Poplars Care Centre on the 11th of May which broke my heart but I could no longer manage him at home. I found the staff lovely and caring people, made me and my family always feel welcome. The home is always clean and tidy. My husband passed away on the 11th of September, we stayed in his room for the day where we were all treated with care and dignity. My family and I have no problem with The Poplars and I thank them for the care they gave my husband.
My son was admitted to The Poplars Care Centre just over a year ago and stayed there until his death. He was very well cared for and was so well treated by all of the staff. He was always clean and tidy when we visited and the staff were always cheerful and happy as they went about their work. I couldn't have wished for a better place for him to end his days. The food was very good and clothes always ironed.
Very happy with the care my dad has received since being a full-time resident. The nurses and carers are very caring and compassionate and always approachable and available for chats and updates when visiting. It's a very friendly atmosphere and nothing is too much trouble.
All staff have been amazing in looking after my mum - cannot fault the care she has received. Thank you, from us all.
My mother has recently arrived at The Poplars Care Centre from the hospital, she has felt very welcome. The surroundings are clean and fresh and the staff are very friendly. The dining room is just the right size and the staff make it feel homely. The nursing staff are on top of their job which I find reassuring.
All the staff are friendly and very attentive when it comes to residents. Always welcoming from the person who does the tea, reception, care workers and all who work here.
Staff are always welcoming, smiling and willing to help. He seems so happy where he is, the most important thing we wanted was interaction as he loves a chat and a bit of humour. He seems to enjoy the food too. My only gripe would be, staff should read clients' notes better. I've seen him have a cup of tea delivered with no lid when they should know, and no straw. I hope this has now been corrected with all.
The staff are very friendly and helpful and although my friend has only been here a short time, he feels happy at The Poplars. He says he does not want to move anywhere else.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Poplars Care Centre.
There are no upcoming events for The Poplars Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Forest Healthcare
- 31 Jan 2025Recipient: Forest Healthcare
- 31 Jan 2024Recipient: Forest Healthcare
Accreditations
There are no accreditations posted yet for The Poplars Care Centre.
Meet the Team (1)

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.
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