The Poplars Care Centre

Staff are very caring and friendly.

Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.

This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.

This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be underestimated . The home has a strong leadership flow and continue to make improvements.

I have no complaints, he's very well looked after. I would be the first complain if he wasn't.

Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.

We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a home like this.

The ladies and men that care for my mum in my eyes is fantastic they are all so helpful and nothing is too much trouble and the lady who does the cleaning is wonderful can't tenner her name my mum loves her but a great place

Staff are so good with my wife nothing to much trouble for them. The care is so good. My wife looks so much better since she has been here I would recommend it to anyone.

Mum has been very well looked after since she has resided at The Poplars. The care staff really do care and support staff are very friendly and helpful as well. The food is plentiful & nicely presented even though mum has to have hers pureed. Mum's clothes are always clean and she herself is kept clean too. Health & safety rules are always followed & people come in regularly to check on mum's well-being. I have no complaints whatsoever on the care mum receives.

Mum has been in the home for over 4 years now and I have never had any concerns regarding her care. Communication is good, they all understand her needs and she is always clean and suitably dressed.

Carers are very attentive in looking after my husband and his needs are mostly met. I do think the carers should have training on dealing with diabetics on knowing what their diet should entail according to each individual needs and understanding the consequences of sugars being too high or too low.

My nan was put into The Poplars Care Centre home after a stay in hospital, they welcomed nan with balloons, activities, daily care for her to the best they can yet still making my nan feel independent. Nan then got the ok to go home which only lasted a couple of weeks and she was back in hospital. The only care home she wanted to go to was here. My nan has been on her own for many years yet at Poplars she has someone always walking past asking if she ok, she has endless cups of teas, her hair done when she wants and all the family can go visit her. With all the staff being so welcoming and the residents, nan's got a great group of friends now and she happy and wanting to stay at Poplars for the rest of her life and as a family we know she is safe and cared for. Not more we could ask for.

My experience here has been beyond my expectations. The care and treatment I have been receiving has been exemplary. The staff are very helpful and caring at al times of the day or night. The food is very good with choices available on request. Overall my continuing stay here to convalesce has been a very pleasant experience and I would recommend The Poplars to anyone.

I would recommend them.

Mum has been well cared for, she had behavioural issues which is very demanding but the staff have built great relationships with her and listened when I've suggested ways that will help her and relieve some anxieties! She had staff that she now considers family and they address her as such! Thank you.

Lovely home with cheerful staff, some food is disgusting and could be a lot better. Need some work on home and is undergoing at the moment. Some staff need pulling up and maybe more training, they need cleaning staff as they expect carers to do it, also proper kitchen staff this will give carers more time for the service users there.

I have visited this home on many occasions and I have found this place to be very clean and spotless, the staff are very polite and welcoming, friendly and helpful anytime when I visit, there always seems to be lots of activities and different things for the residents to do which I feel is very good, in my opinion this is a very nice place to go.

My experience of The Poplars during the four years Mum has been a resident has been very good. We are always met with a cheerful greeting from the many staff members who are readily available whenever needed. Mum's needs have been accommodated from the beginning and we have been kept informed of any health issues. The entertainment staff are second to none with daily activities that all residents are encouraged to join in with. All in all a caring and friendly place.

I'm well aware that I would not be able to care for my mum to anywhere near the standard that the staff do. I'm truly grateful to them all. I hope they realise how good they are!