






Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.
The Poplars is a large detached house, comprising 56 bedrooms, 15...
Care Provided by The Poplars Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Poplars Care Centre for full pricing details and T&Cs.
Contact The Poplars Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Healthcare
- Private Owned
Person in charge
- Dorcas Mukuzwazwa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (4)
The Poplars Care Centre Reviews (110)
The Poplars Care Centre has a Review Score of 9.6 (9.615) out of 10, based on 34 reviews in the last 2 years.
Over all time The Poplars Care Centre has 110 reviews.
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a home like this.
The ladies and men that care for my mum in my eyes is fantastic they are all so helpful and nothing is too much trouble and the lady who does the cleaning is wonderful can't tenner her name my mum loves her but a great place
Staff are so good with my wife nothing to much trouble for them. The care is so good. My wife looks so much better since she has been here I would recommend it to anyone.
Mum has been very well looked after since she has resided at The Poplars. The care staff really do care and support staff are very friendly and helpful as well. The food is plentiful & nicely presented even though mum has to have hers pureed. Mum's clothes are always clean and she herself is kept clean too. Health & safety rules are always followed & people come in regularly to check on mum's well-being. I have no complaints whatsoever on the care mum receives.
Mum has been in the home for over 4 years now and I have never had any concerns regarding her care. Communication is good, they all understand her needs and she is always clean and suitably dressed.
Carers are very attentive in looking after my husband and his needs are mostly met. I do think the carers should have training on dealing with diabetics on knowing what their diet should entail according to each individual needs and understanding the consequences of sugars being too high or too low.
My nan was put into The Poplars Care Centre home after a stay in hospital, they welcomed nan with balloons, activities, daily care for her to the best they can yet still making my nan feel independent. Nan then got the ok to go home which only lasted a couple of weeks and she was back in hospital. The only care home she wanted to go to was here. My nan has been on her own for many years yet at Poplars she has someone always walking past asking if she ok, she has endless cups of teas, her hair done when she wants and all the family can go visit her. With all the staff being so welcoming and the residents, nan's got a great group of friends now and she happy and wanting to stay at Poplars for the rest of her life and as a family we know she is safe and cared for. Not more we could ask for.
My experience here has been beyond my expectations. The care and treatment I have been receiving has been exemplary. The staff are very helpful and caring at al times of the day or night. The food is very good with choices available on request. Overall my continuing stay here to convalesce has been a very pleasant experience and I would recommend The Poplars to anyone.
Always very polite friendly with family visitors. She loved the sing songs they had and the baking and they Always sent pictures to keep you updated.
I would recommend them.
Mum has been well cared for, she had behavioural issues which is very demanding but the staff have built great relationships with her and listened when I've suggested ways that will help her and relieve some anxieties! She had staff that she now considers family and they address her as such! Thank you.
Lovely home with cheerful staff, some food is disgusting and could be a lot better. Need some work on home and is undergoing at the moment. Some staff need pulling up and maybe more training, they need cleaning staff as they expect carers to do it, also proper kitchen staff this will give carers more time for the service users there.
I have visited this home on many occasions and I have found this place to be very clean and spotless, the staff are very polite and welcoming, friendly and helpful anytime when I visit, there always seems to be lots of activities and different things for the residents to do which I feel is very good, in my opinion this is a very nice place to go.
My experience of The Poplars during the four years Mum has been a resident has been very good. We are always met with a cheerful greeting from the many staff members who are readily available whenever needed. Mum's needs have been accommodated from the beginning and we have been kept informed of any health issues. The entertainment staff are second to none with daily activities that all residents are encouraged to join in with. All in all a caring and friendly place.
I'm so impressed with the standard of her care. The staff are so professional and hardworking. As a team, they create a calm and well-managed environment. When I visit they are always so friendly and welcoming. Their smiles mean a lot. I notice how caring, gentle and respectful they are towards my mum. In my opinion, her palliative care is exceptional. She is always clean and comfortable. Her room is always clean, bright and well-ventilated.
I'm well aware that I would not be able to care for my mum to anywhere near the standard that the staff do. I'm truly grateful to them all. I hope they realise how good they are!
I would not recommend this home. My relative was placed here from hospital but deteriorated very quickly, ending up back in hospital again with a broken hip. She was not well cared for, I used to have to cut her nails and clean her ears, basic hygiene. The food was reheated and unappealing, often I would help feed her because she was left to do this for herself. Her room was not always clean. Many personal items were lost or misplaced. The home felt chaotic and noisy, staff made us feel like an inconvenience for asking questions about her health condition. The doctor rarely visited and was not very good at communicating to the family. Staff communication was also poor and as English is not their first language, it was very difficult for my relative to understand them. They often lacked empathy and patience when she was having a bad day. A very small number of staff are friendly, caring and approachable, most are very much the opposite, including the manager. Avoid this place if you can.
I find the staff to be very polite and friendly. Rooms always clean, always very helpful.
From the first visit, it is obvious the standard of care is excellent. As visitors, my son and I were made to feel welcome and given refreshments. The food looks and smells appetising. The hygiene level is superb. Services and activities are encouraging. In all, a lovely home.
The care and treatment given to my dad is exceptional, absolutely fantastic. Also, the support and communication with me and my family have been second to none.
All I'm going to say is please please do not let your relatives go into this appalling care home if you can call it a care home. The place is old and needs a good refurbishment smells quite bad is very noisy and not relaxing for the residents or visitors. Has a big staff turnover lots of agency staff. Food is also appalling. My mum had a horrible time at this care home unfortunately for legal reasons not allowed to specify. Management are also arrogant and appalling, do not listen to worried relatives and frankly do not care.
Staff are very helpful and kind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Poplars Care Centre.
There are no upcoming events for The Poplars Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Forest Healthcare
- 31 Jan 2025Recipient: Forest Healthcare
- 31 Jan 2024Recipient: Forest Healthcare
Accreditations
There are no accreditations posted yet for The Poplars Care Centre.
Meet the Team (1)

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.
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