






Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.
The Poplars is a large detached house, comprising 56 bedrooms, 15...
Care Provided by The Poplars Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Poplars Care Centre for full pricing details and T&Cs.
Contact The Poplars Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Healthcare
- Private Owned
Person in charge
- Dorcas Mukuzwazwa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (4)
The Poplars Care Centre Reviews (110)
The Poplars Care Centre has a Review Score of 9.6 (9.615) out of 10, based on 34 reviews in the last 2 years.
Over all time The Poplars Care Centre has 110 reviews.
The care home staff are very kind and do as much as they can to make my husband comfortable.
On arrival at the home, my mum had some serious bed sores. Due to the dedication of the nurses, the bed sores healed quickly and they have not returned. The staff are always polite and friendly and I am kept well informed. The new manager has made positive changes, including the redecoration of communal areas, and the implementation of new food menus. Since Covid, activities and days out have increased which have helped with my mum's mental health.
Thank you so much for your kindness, excellent care and dignity you showed to my father during his brief stay with you. I wanted you all to know how much this meant to myself, my mum and my brother. Knowing Dad was so well cared for has made things easier for us during and after Dad’s passing.
The staff are very efficient. Food is well prepared and cooked.
I came to this home as a resident, three years ago because of its excellent reputation and from knowing some staff and other residents. After a few months, the manager changed and everything deteriorated badly. A new manager came this year and all has improved again 100%. The food has improved 100% as well, since we started new caterers. I am a RGN and have been a home manager myself.
The staff manage Mother's various needs and unpredictable character in a kind and respectful manner. Such a relief to have peace of mind.
I have brought someone to The Poplars who begged me never to let them go to a care home. Eventually, their health needs gave us no choice but from day one, she was made so welcome and the improvement in both her physical and mental well-being is so good to see. She seems happier now than at any stage in the last few years. She loves the conversation and hugs from the staff and she interacts surprisingly well with the other residents. She is safe and looked after in a beautiful setting by kind, caring and competent staff. It is the staff who make the Poplars outstanding. Everyone (management, nurses, carers, cleaners, chefs, decorators etc.) pulls together and it works.
We originally put our mother in to Poplars for respite care but we were so impressed that we decided that she should become a permanent resident. The staff are all very friendly, warm, welcoming and caring. They all very quickly understood and catered to her needs. Her bedroom is always spotlessly clean with fresh bed linen daily. Whilst she is not able to verbalise her own opinion, her big smile says it all! It is such a huge relief to know that she is being looked after with such amazing care, I cannot thank them enough.
My sister has severe mental disabilities. She has a lot of health problems and needs constant care. The staff here are very attentive and capable. I am very happy with her care.
We are very happy with the quality of care given to our mum; she is very well dressed and clean. Staff are very helpful and always keen to help.
My wife is in The Poplars Care Centre and has been there since the 27th of July and I am extremely pleased at the way she is being cared for and I would not want her in any other home as I am well satisfied with how she is cared for.
Personally, I find most of the staff very pleasant, so any problems seem to come from the dull atmosphere.
The rooms were filthy with broken furniture, I was wrestling with a broken bed as my father lay dying in the same bed. The hallway is incredibly noisy and there is no sense of peace and serenity for the so-called “end of life care”. The staff didn’t really seem to be too bothered and it was up to me to inform of my father’s passing upon which one nurse was very flippant making light of the moment.
Some staff do seem to care but the overall standard of decor and ambience is not appropriate to persons at the end of their life.
The home needs some money spending on it and staff need to be reminded to be quiet and compassionate rather than holding their conversations in the corridor.
Our commitment to residents and loved ones is the delivery of person-centred, good quality care and we regret that we were unable to address concerns at the time of their loved one’s stay at the home but did respond with clarifications once the family raised them with us. This has helped us to...
My mum was only in The Poplars for a short period but in that time she was cared for with the utmost respect and dignity. The staff are amazing each and every one.
the nursing staff and care staff showed love, care and compassion to my Mum and looked after her when she needed it most. Always professional and acted as an extended family, exceeding the requirements. Thank you so much for looking after my Mum and our nanny.
We visited Poplars when we recognised that my mother-in-law needed more care than we could provide at home, even with help from outside sources. We knew it would be perfect for her. Her condition was treated promptly and expertly by the medical staff and improved within days, which meant the quality of her life improved. She also benefitted from the regular interaction with all the staff in Willow who always treated her, and us, with kindness, patience and fun. She was at Poplars for 10 months and this stay had a positive impact on all our lives. Thank you.
Staff always helpful and management very helpful. Looked after my parents very well.
I really can only go by what my brother says and how he sounds to me on the phone. Every time I speak to him, he is very positive, happy and contented, enjoying the company and food.
We are very happy every time we're coming to visit my wife and find her healthy, looked after. Extremely happy that we manage to book in to see her personally, grateful to all her carers and the management. A big thank you!
My aunt went to The Poplars for care after a fall and did not want to go into a nursing home. After two weeks she stayed for over five years. The staff looked after her very well and some staff are still there after five years.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Poplars Care Centre.
There are no upcoming events for The Poplars Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Forest Healthcare
- 31 Jan 2025Recipient: Forest Healthcare
- 31 Jan 2024Recipient: Forest Healthcare
Accreditations
There are no accreditations posted yet for The Poplars Care Centre.
Meet the Team (1)

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.
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