The Poplars Care Centre

158 Tonbridge Road, Maidstone ME16 8SU
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9.3 95 Reviews
  • The Poplars Care Centre, Maidstone
Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.

The Poplars is a large detached house, comprising 56 bedrooms, 15 of which are companion bedrooms for couples who wish to share. Most of these bedrooms come equipped with an en-suite as standard. The team encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the light and airy dayrooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At The Poplars, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many activities take place within the home environment and include garden parties, barbecues, flower arranging, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports team. All are encouraged and available. As well as being encouraged to enjoy the home's magnificent landscaped gardens, residents also enjoy regular days out to Canterbury and seasonal trips to the seaside.

The professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact The Poplars Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dorcas Mukuzwazwa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (4)

The Poplars Care Centre Reviews (95)

9.3

The Poplars Care Centre has a Review Score of 9.3 (9.336) out of 10, based on 38 reviews in the last 2 years.
Over all time The Poplars Care Centre has 95 reviews.

Overall Experience
  • 70
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Date Published
  • 95
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Reviewer Connection to The Poplars Care Centre
  • 37
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Total of 95, showing 61-80
Review from Cherry M (Daughter-in-law of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Poplars when we recognised that my mother-in-law needed more care than we could provide at home, even with help from outside sources. We knew it would be perfect for her. Her condition was treated promptly and expertly by the medical staff and improved within days, which meant the quality
of her life improved. She also benefitted from the regular interaction with all the staff in Willow who always treated her, and us, with kindness, patience and fun. She was at Poplars for 10 months and this stay had a positive impact on all our lives. Thank you.
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Review from Kevin M (Son of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and management very helpful. Looked after my parents very well.
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Review from Donald M (Brother of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really can only go by what my brother says and how he sounds to me on the phone. Every time I speak to him, he is very positive, happy and contented, enjoying the company and food.
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Review from Frederick C (Husband of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy every time we're coming to visit my wife and find her healthy, looked after. Extremely happy that we manage to book in to see her personally, grateful to all her carers and the management. A big thank you!
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Review from Jill S (Niece of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt went to The Poplars for care after a fall and did not want to go into a nursing home. After two weeks she stayed for over five years. The staff looked after her very well and some staff are still there after five years.
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Review from B M (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home and Mum is very well looked after. Staff are so friendly and Mum is very happy. I recommend to all that are in need of a good home for relatives. It is very clean and very homely.
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Review from P M (Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Freddie F (Son of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the service that my mother received was beyond excellent and I truly believe her last days of her life were the most happy. She loved the staff and enjoyed the entertainment as I did when visiting her.
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Review from J R (Son of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident at Poplars Care Centre for six years and had a room in willow and magnolia units. During this time, the day to day care was very good. Any questions or concerns were addressed by the staff most of the time, with exception by the manager, when the staff were not able to assist.
This is a busy home and the carers do their best, with some individuals going above and beyond. Now the home has a new manager, it is hoped any small deficiencies can be improved to make this an excellent care home.
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Review from G H (Son of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank everyone who works at The Poplars. My mum was admitted to the home on 29/1/20 with dementia and bowel cancer but sadly she died on 31/5/20. The nurses and carers have been superb. Also, the kitchen staff and cleaners. The manager has been very considerate in accepting my mum in
the first place.
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Review from Marcia P (Daughter of Resident) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Poplars 18 months ago for end of life care. It is a testament to the staff that she didn't die for 18 months. The staff's care for my Mother was superb. She even managed to form close relationships with some of them. She was happy, secure, and well cared for. Only very recently developing
bedsores. The staff was caring and supportive of her family too. We were unable to visit during her last month and she became ill and died. The staff kept us informed and were with her at the end. Thank you Poplar's staff.
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Review from T A (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked in to view Poplars, I was greeted with smiles, information and reassurance. I knew straight away it had a lovely feel. My Mum, who had come from hospital was cared for and loved by the staff and I am sure made my Mum's last months happy and comfortable. Myself and my sister
felt part of the family and was always made to feel welcome and that nothing was too much trouble. Thank you.
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Review from J F (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From when I entered The Poplars I was always greeted and was made welcome. The staff are amazing and went the extra mile. My Mum was looked after and happy. They helped relieve stress at a difficult time. I will miss them as I feel over the month I got to know them. My mum enjoyed the entertainment
and always had a smile. Thank you Poplars.
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Review from D J (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt very much at ease on first entry. All personnel were courteous and kind. All the rooms were spotless. No job was too much trouble. My mother was extremely well cared for.
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Review from Mike E (Son of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in the poplars for only a few weeks but in that time the staff looked after him so well and gave him the end of life quality care he needed. They kept in touch about Dad's day to day condition, had time for my questions and were very sympathetic, especially at the end. Very reassuring to
know Dad passed with dignity and comfort. Being so far away I cannot fault the attention from the staff to my dad. It seemed everyone knew my dad in such a short time and I truly appreciate their kindness.
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Review from Susan M (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found a happy and friendly reception at all times.
They are there to answer your problems.
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Review from C W (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care given to my mum throughout her stay of 3 years. Staff show, kindness, professional, and most of all they listen to the needs/wants/hopes of their residents. Even when my mum was passing, allowing family to be with her, showing us dignity and kindness through this time.
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Review from A G (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mother had the very best of care in The Poplars Nursing Home, Tonbridge Road. She spent 22 months there and we always were encouraged to visit Mum at any time - open house - and the staff were very approachable and friendly.
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Review from Margot S (Daughter of Resident) published on 27 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After years of caring for my mother at home, it came a time when she required more care than I could provide. It was a difficult decision to make but I knew this would be the best thing for her. She moved into The Poplars Care Home and was with them for 10 months before she sadly passed away.
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are no words that could thank the staff enough for their kindness, care and love they showed my mother. Whatever time I arrived, she was always clean and comfortable. The last few months, she was bedridden and it was with their intense nursing care, she did not have one bed sore. The men and women that work for The Poplars put their hearts and souls into their work, which we know, is not always easy. I shall be forever grateful to them all, knowing my mother’s last few months were made as comfortable as possible. Thank you all from my heart.
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Review from Sarah C (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum lived here a few months. Every time we visited we saw a clean, friendly, happy home with caring and smiling staff. And a beautiful garden. Thank you.
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Current Review Score: 9.3 (9.336)

Overview of Review Score

The Review Score of 9.3 (9.336) out of 10 for The Poplars Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.336 for The Poplars Care Centre is calculated as follows: ( (299 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (12 Poors x 2) + (37 Very Poors x 1) ) ÷ 444 Ratings = 4.336
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Poplars Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Dorcas

Dorcas Dorcas

Job Title: Home Manager Joined: 2021

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.

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