The Poplars Care Centre

158 Tonbridge Road, Maidstone ME16 8SU
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9.3 95 Reviews
  • The Poplars Care Centre, Maidstone
Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.

The Poplars is a large detached house, comprising 56 bedrooms, 15 of which are companion bedrooms for couples who wish to share. Most of these bedrooms come equipped with an en-suite as standard. The team encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the light and airy dayrooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At The Poplars, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many activities take place within the home environment and include garden parties, barbecues, flower arranging, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports team. All are encouraged and available. As well as being encouraged to enjoy the home's magnificent landscaped gardens, residents also enjoy regular days out to Canterbury and seasonal trips to the seaside.

The professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact The Poplars Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dorcas Mukuzwazwa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (4)

The Poplars Care Centre Reviews (95)

9.3

The Poplars Care Centre has a Review Score of 9.3 (9.336) out of 10, based on 38 reviews in the last 2 years.
Over all time The Poplars Care Centre has 95 reviews.

Overall Experience
  • 70
  • 18
  • 2
  • 1
  • 4
Date Published
  • 95
  • 6
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  • 38
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Reviewer Connection to The Poplars Care Centre
  • 37
  • 18
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  • 1
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Total of 95, showing 81-95
Review from Helen W (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and understanding. They have shown love and compassion prior to my Mum's death, to both me and Mum.
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Review from Odette Q (Daughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely 88-year-old Dad was only here a week, the palliative care he received was second to none. The nurses looked after him so well, and also made sure my Mum, who wouldn't leave his side was looked after with lots of cups of tea and sandwiches.
I couldn't recommend this nursing home more in what
was such a difficult time for us all.
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Review from Raymond H (Brother of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was resident for a period of approximately 2 years until the time of her death. Her care over this period was exceptionally professional and given with great kindness and compassion. My thanks go to all the excellent staff I could not have wished for better treatment for her.
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Review from Frances P (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only at The Poplars for the last 3 weeks of his life. The care and kindness that he received by all the staff was just amazing. There are no words to describe how grateful our family are for their care and dedication that they show. Thank you Poplars, you are all '5 stars'.
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Review from Vanessa S (Friend of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was transferred to The Poplars for end of life care and spent 10 days in this lovely home. The staff were wonderful, so caring, and helped to make a difficult time so much easier to deal with. My friend was so peaceful at the end and I am so grateful he was able to spend his final days in
a home that delivered what they advertised, such professional care - thank you all.
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Review from Dawn H (Niece of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle stayed at Populars only for 12 days and unfortunately passed away but the service was amazing. Staff looked after him so well and the home clean and very efficient. Staff also looked after residents family too.
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Review from Elizabeth R (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in The Poplars for almost two years and in that time was treated by staff with kindness and respect.
The management was efficient, the nurses brilliant and the carers always cheerful and positive.
Altogether the combined staff have created a happy family atmosphere in the house which benefits
the residents enormously.
Thank you.
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Review from Deborah W (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother spent the last 3 months of her life at poplars. The care she received was excellent and always professional. She was looked after with compassion and at all times her dignity was respected. She passed away peacefully and during her last week she was kept comfortable and monitored to ensure
she was not in pain. My Brother and I were well supported during this time which made a difficult time less distressing to go through.
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Review from Karen G (Daughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a temporary resident for 14 weeks at The Poplars and the care she received was fantastic. Every member of staff went above and beyond to make her stay a real Home from Home. We were made to feel like family. This had been a very traumatic time for us all. Her stay here gave us all a chance
to recuperate in the knowledge she was being so well cared for! We can’t thank them enough!!
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Review from Edwinn K (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was only temporarily a resident Aged 93. he required none weight bearing care and stayed just over 3 months.
The care he received was second to none in every aspect. This has been our first experience of a care home and if in the future, my father needed care again, we would not hesitate
to go back to Poplars.
everyone has been marvellous but this one member of staff just stood out and she is great.
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Review from M G (Son of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found that this nursing home was very caring and homely. The staff were very friendly and very kind. My mother was very happy there and she was treated with utmost dignity especially in her last weeks of life.
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Review from Joan L (Sister of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brothers and I are very pleased with our brother's treatment whilst in the care of all the staff.
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Review from A T (Son of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very homely.
My dad is very happy there.
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Review from L S (Niece of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in end of life care in 2016 and now my uncle is here. Wonderful caring staff at all levels, nice to hear that all will pop their head in and introduce themselves, great respect of their resident's dignity.
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Review from Maureen M (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review regarding my mum was good I was very pleased with the lady who attended she was kind and courteous.
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Current Review Score: 9.3 (9.336)

Overview of Review Score

The Review Score of 9.3 (9.336) out of 10 for The Poplars Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.336 for The Poplars Care Centre is calculated as follows: ( (299 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (12 Poors x 2) + (37 Very Poors x 1) ) ÷ 444 Ratings = 4.336
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Poplars Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Dorcas

Dorcas Dorcas

Job Title: Home Manager Joined: 2021

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.

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