






Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.
The Poplars is a large detached house, comprising 56 bedrooms, 15...
Care Provided by The Poplars Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Poplars Care Centre for full pricing details and T&Cs.
Contact The Poplars Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Healthcare
- Private Owned
Person in charge
- Dorcas Mukuzwazwa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (15)
- Single Rooms with ensuite Wet Room (4)
The Poplars Care Centre Reviews (110)
The Poplars Care Centre has a Review Score of 9.6 (9.615) out of 10, based on 34 reviews in the last 2 years.
Over all time The Poplars Care Centre has 110 reviews.
Excellent home and Mum is very well looked after. Staff are so friendly and Mum is very happy. I recommend to all that are in need of a good home for relatives. It is very clean and very homely.
Excellent.
I found the service that my mother received was beyond excellent and I truly believe her last days of her life were the most happy. She loved the staff and enjoyed the entertainment as I did when visiting her.
My father was a resident at Poplars Care Centre for six years and had a room in willow and magnolia units. During this time, the day to day care was very good. Any questions or concerns were addressed by the staff most of the time, with exception by the manager, when the staff were not able to assist. This is a busy home and the carers do their best, with some individuals going above and beyond. Now the home has a new manager, it is hoped any small deficiencies can be improved to make this an excellent care home.
I would like to thank everyone who works at The Poplars. My mum was admitted to the home on 29/1/20 with dementia and bowel cancer but sadly she died on 31/5/20. The nurses and carers have been superb. Also, the kitchen staff and cleaners. The manager has been very considerate in accepting my mum in the first place.
My mother entered Poplars 18 months ago for end of life care. It is a testament to the staff that she didn't die for 18 months. The staff's care for my Mother was superb. She even managed to form close relationships with some of them. She was happy, secure, and well cared for. Only very recently developing bedsores. The staff was caring and supportive of her family too. We were unable to visit during her last month and she became ill and died. The staff kept us informed and were with her at the end. Thank you Poplar's staff.
From the moment I walked in to view Poplars, I was greeted with smiles, information and reassurance. I knew straight away it had a lovely feel. My Mum, who had come from hospital was cared for and loved by the staff and I am sure made my Mum's last months happy and comfortable. Myself and my sister felt part of the family and was always made to feel welcome and that nothing was too much trouble. Thank you.
From when I entered The Poplars I was always greeted and was made welcome. The staff are amazing and went the extra mile. My Mum was looked after and happy. They helped relieve stress at a difficult time. I will miss them as I feel over the month I got to know them. My mum enjoyed the entertainment and always had a smile. Thank you Poplars.
Felt very much at ease on first entry. All personnel were courteous and kind. All the rooms were spotless. No job was too much trouble. My mother was extremely well cared for.
My dad was in the poplars for only a few weeks but in that time the staff looked after him so well and gave him the end of life quality care he needed. They kept in touch about Dad's day to day condition, had time for my questions and were very sympathetic, especially at the end. Very reassuring to know Dad passed with dignity and comfort. Being so far away I cannot fault the attention from the staff to my dad. It seemed everyone knew my dad in such a short time and I truly appreciate their kindness.
They are there to answer your problems.
Exceptional care given to my mum throughout her stay of 3 years. Staff show, kindness, professional, and most of all they listen to the needs/wants/hopes of their residents. Even when my mum was passing, allowing family to be with her, showing us dignity and kindness through this time.
Our Mother had the very best of care in The Poplars Nursing Home, Tonbridge Road. She spent 22 months there and we always were encouraged to visit Mum at any time - open house - and the staff were very approachable and friendly.
There are no words that could thank the staff enough for their kindness, care and love they showed my mother. Whatever time I arrived, she was always clean and comfortable. The last few months, she was bedridden and it was with their intense nursing care, she did not have one bed sore. The men and women that work for The Poplars put their hearts and souls into their work, which we know, is not always easy. I shall be forever grateful to them all, knowing my mother’s last few months were made as comfortable as possible. Thank you all from my heart.
Our Mum lived here a few months. Every time we visited we saw a clean, friendly, happy home with caring and smiling staff. And a beautiful garden. Thank you.
Staff are caring and understanding. They have shown love and compassion prior to my Mum's death, to both me and Mum.
I couldn't recommend this nursing home more in what was such a difficult time for us all.
My sister was resident for a period of approximately 2 years until the time of her death. Her care over this period was exceptionally professional and given with great kindness and compassion. My thanks go to all the excellent staff I could not have wished for better treatment for her.
My dad was only at The Poplars for the last 3 weeks of his life. The care and kindness that he received by all the staff was just amazing. There are no words to describe how grateful our family are for their care and dedication that they show. Thank you Poplars, you are all '5 stars'.
My friend was transferred to The Poplars for end of life care and spent 10 days in this lovely home. The staff were wonderful, so caring, and helped to make a difficult time so much easier to deal with. My friend was so peaceful at the end and I am so grateful he was able to spend his final days in a home that delivered what they advertised, such professional care - thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Poplars Care Centre.
There are no upcoming events for The Poplars Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Forest Healthcare
- 31 Jan 2025Recipient: Forest Healthcare
- 31 Jan 2024Recipient: Forest Healthcare
Accreditations
There are no accreditations posted yet for The Poplars Care Centre.
Meet the Team (1)

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.
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