Submit a Review for The Poplars Care Centre
158 Tonbridge Road, Maidstone, ME16 8SU
View full details of The Poplars Care CentreLatest Reviews for The Poplars Care Centre
19 March 2026
My mum has been placed here to be assessed and we have found the care team to be very helpful and friendly .and very considerate with mums needs .
Its very reasuring she is safe and being well looked after .
23 February 2026
The Poplars care home in Maidstone has looked after my 100 year old mother for the final 2 months of her life. I'm so glad she got a place here. The staff are so lovely and kind and caring, both towards the residents and towards their relatives. I felt totally supported by them, and I know Mum
did too. There are daily activities for those well enough to do them and even those who are bedridden can have their hair and nails done, and are visited by the activities organiser. Nothing is too much trouble for anybody here. I recommend The Poplars completely.
21 January 2026
Mum was admitted to the Poplars Care Centre following a short spell in hospital after a mild stroke for continuing healthcare. I visit every day and the staff always make me feel very welcome. Mum needs a high level of care and the staff attend to her needs in a caring and friendly manor making her
as comfortable as possible. Her room is comfortable and is always clean. Facilities are good and although mum is unable to participate fully. There is a good social atmosphere among the staff and residents. This is our first experience of a care home and we have been pleased with how mum is being cared for.
24 November 2025
The staff are caring and motivated. Dorothy is receiving one to one care at the moment and I feel relaxed when I leave her knowing she is in good hands.
10 November 2025
Nurses and staff at Poplars are very good & kind to my sister, who has severe communication difficulties. She is non verbal and now non mobile, hoisting, wheelchair and all her personal care. They have a good understanding of her needs and vulnerabilities. I am pleased with the continuity of her
carers - she recognises their familiar faces. The home is always clean & smells nice, and there are cheerful decorations up. I am very satisfied with the care and safety here.
06 November 2025
I am happy with the care Poplars give to my husband and keep me informed by telephone with updates.
Staff are very caring and friendly.
22 July 2025
Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.
18 June 2025
This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find
both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.
28 April 2025
This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be
underestimated . The home has a strong leadership flow and continue to make improvements.
02 April 2025
I have no complaints, he's very well looked after. I would be the first complain if he wasn't.
27 March 2025
Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.
25 March 2025
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a
home like this.
11 March 2025
The ladies and men that care for my mum in my eyes is fantastic they are all so helpful and nothing is too much trouble and the lady who does the cleaning is wonderful can't tenner her name my mum loves her but a great place
11 March 2025
Staff are so good with my wife nothing to much trouble for them. The care is so good. My wife looks so much better since she has been here I would recommend it to anyone.
06 March 2025
Mum has been very well looked after since she has resided at The Poplars. The care staff really do care and support staff are very friendly and helpful as well. The food is plentiful & nicely presented even though mum has to have hers pureed. Mum's clothes are always clean and she herself is kept
clean too. Health & safety rules are always followed & people come in regularly to check on mum's well-being. I have no complaints whatsoever on the care mum receives.
04 March 2025
Mum has severe alzheimers and requires understanding, support and compassion. On our last visit we saw nothing but this from all the staff we came into contact with. They treat Mum with dignity,respect and patience.
Mum has been in the home for over 4 years now and I have never had any concerns
regarding her care. Communication is good, they all understand her needs and she is always clean and suitably dressed.
20 February 2025
Carers are very attentive in looking after my husband and his needs are mostly met. I do think the carers should have training on dealing with diabetics on knowing what their diet should entail according to each individual needs and understanding the consequences of sugars being too high or too low.
27 January 2025
My nan was put into The Poplars Care Centre home after a stay in hospital, they welcomed nan with balloons, activities, daily care for her to the best they can yet still making my nan feel independent. Nan then got the ok to go home which only lasted a couple of weeks and she was back in hospital.
The only care home she wanted to go to was here. My nan has been on her own for many years yet at Poplars she has someone always walking past asking if she ok, she has endless cups of teas, her hair done when she wants and all the family can go visit her. With all the staff being so welcoming and the residents, nan's got a great group of friends now and she happy and wanting to stay at Poplars for the rest of her life and as a family we know she is safe and cared for. Not more we could ask for.
06 January 2025
My experience here has been beyond my expectations. The care and treatment I have been receiving has been exemplary. The staff are very helpful and caring at al times of the day or night. The food is very good with choices available on request. Overall my continuing stay here to convalesce has been
a very pleasant experience and I would recommend The Poplars to anyone.
23 October 2024
The home looked after my mum really well. Always making sure she had enough to eat, and was drinking enough, kept clean and tidy.
Always very polite friendly with family visitors. She loved the sing songs they had and the baking and they Always sent pictures to keep you updated.
I would recommend
them.
Latest Reviews for The Poplars Care Centre
19 March 2026
My mum has been placed here to be assessed and we have found the care team to be very helpful and friendly .and very considerate with mums needs .
Its very reasuring she is safe and being well looked after .
23 February 2026
The Poplars care home in Maidstone has looked after my 100 year old mother for the final 2 months of her life. I'm so glad she got a place here. The staff are so lovely and kind and caring, both towards the residents and towards their relatives. I felt totally supported by them, and I know Mum
did too. There are daily activities for those well enough to do them and even those who are bedridden can have their hair and nails done, and are visited by the activities organiser. Nothing is too much trouble for anybody here. I recommend The Poplars completely.
21 January 2026
Mum was admitted to the Poplars Care Centre following a short spell in hospital after a mild stroke for continuing healthcare. I visit every day and the staff always make me feel very welcome. Mum needs a high level of care and the staff attend to her needs in a caring and friendly manor making her
as comfortable as possible. Her room is comfortable and is always clean. Facilities are good and although mum is unable to participate fully. There is a good social atmosphere among the staff and residents. This is our first experience of a care home and we have been pleased with how mum is being cared for.
24 November 2025
The staff are caring and motivated. Dorothy is receiving one to one care at the moment and I feel relaxed when I leave her knowing she is in good hands.
10 November 2025
Nurses and staff at Poplars are very good & kind to my sister, who has severe communication difficulties. She is non verbal and now non mobile, hoisting, wheelchair and all her personal care. They have a good understanding of her needs and vulnerabilities. I am pleased with the continuity of her
carers - she recognises their familiar faces. The home is always clean & smells nice, and there are cheerful decorations up. I am very satisfied with the care and safety here.
06 November 2025
I am happy with the care Poplars give to my husband and keep me informed by telephone with updates.
Staff are very caring and friendly.
22 July 2025
Utmost respect for all the residents and every one is treated with care and love. Keep up the good work.
18 June 2025
This care home is absolutely amazing. My mum had given up and was very reluctant to integrate with other residents. She was admitted with extreme open leg wounds that hadn't shown signs of healing whilst she had spent 2 months in hospital. On arrival her wounds were inspected/swabbed only to find
both legs were infected. The nurse, who is the most awesome nurse, set a treatment plan deciding what bandages, how often to change them and her knowledgeable and positivity was very reassuring. She also spent hours getting mums feet back to good health due to shedding skin after being neglected in hospital. She has been an extraordinary influence on my mums physical and mental recovery which has been nothing short of a miracle. EVERY member of staff has contributed to improving her wellbeing with their genuine love, care and patience. Mums legs are healing, she is now enjoying good times in the lounge with the other residents. Thank you to all you precious angels at Poplars.
28 April 2025
This is the 1st encounter of a care home I have had so I was not sure what to expect. It became clear from early on that the staff make the home. There has been a low turnover of the care flow which is wonderful. The continuity for both my mother who has dementia and for me and my family cannot be
underestimated . The home has a strong leadership flow and continue to make improvements.
02 April 2025
I have no complaints, he's very well looked after. I would be the first complain if he wasn't.
27 March 2025
Without exception all of the staff display care, consideration and patience with all the residents. Dignity is maintained at all times. But most importantly, everything is done with a ready smile.
25 March 2025
We found the staff were (are) all so helpful and also cheerful. Very polite, it is a pleasure to see them all, knowing they give their all 100% in sometimes difficult circumstances. I would certainly recommend The Poplars Care Home and if I am unfortunate enough to need care I hope I would find a
home like this.
11 March 2025
The ladies and men that care for my mum in my eyes is fantastic they are all so helpful and nothing is too much trouble and the lady who does the cleaning is wonderful can't tenner her name my mum loves her but a great place
11 March 2025
Staff are so good with my wife nothing to much trouble for them. The care is so good. My wife looks so much better since she has been here I would recommend it to anyone.
06 March 2025
Mum has been very well looked after since she has resided at The Poplars. The care staff really do care and support staff are very friendly and helpful as well. The food is plentiful & nicely presented even though mum has to have hers pureed. Mum's clothes are always clean and she herself is kept
clean too. Health & safety rules are always followed & people come in regularly to check on mum's well-being. I have no complaints whatsoever on the care mum receives.
04 March 2025
Mum has severe alzheimers and requires understanding, support and compassion. On our last visit we saw nothing but this from all the staff we came into contact with. They treat Mum with dignity,respect and patience.
Mum has been in the home for over 4 years now and I have never had any concerns
regarding her care. Communication is good, they all understand her needs and she is always clean and suitably dressed.
20 February 2025
Carers are very attentive in looking after my husband and his needs are mostly met. I do think the carers should have training on dealing with diabetics on knowing what their diet should entail according to each individual needs and understanding the consequences of sugars being too high or too low.
27 January 2025
My nan was put into The Poplars Care Centre home after a stay in hospital, they welcomed nan with balloons, activities, daily care for her to the best they can yet still making my nan feel independent. Nan then got the ok to go home which only lasted a couple of weeks and she was back in hospital.
The only care home she wanted to go to was here. My nan has been on her own for many years yet at Poplars she has someone always walking past asking if she ok, she has endless cups of teas, her hair done when she wants and all the family can go visit her. With all the staff being so welcoming and the residents, nan's got a great group of friends now and she happy and wanting to stay at Poplars for the rest of her life and as a family we know she is safe and cared for. Not more we could ask for.
06 January 2025
My experience here has been beyond my expectations. The care and treatment I have been receiving has been exemplary. The staff are very helpful and caring at al times of the day or night. The food is very good with choices available on request. Overall my continuing stay here to convalesce has been
a very pleasant experience and I would recommend The Poplars to anyone.
23 October 2024
The home looked after my mum really well. Always making sure she had enough to eat, and was drinking enough, kept clean and tidy.
Always very polite friendly with family visitors. She loved the sing songs they had and the baking and they Always sent pictures to keep you updated.
I would recommend
them.