Submit a Review for Barchester Sutton Valence Care Home
Maidstone Road, Sutton Valence, Maidstone, ME17 3LW
View full details of Barchester Sutton Valence Care HomeLatest Reviews for Barchester Sutton Valence Care Home
15 April 2026
Professional, caring service.
07 April 2026
I have nothing but praise for this nursing home.
My mother arrived on the 07/02/26 at the nursing home from hospital with a grade 4 bed sore which we (family) had no idea it was that bad. But the home were straight on to it and cleaning her up. The nursing care she received was beyond what we could
have hoped for. Staff were polite caring happy and loving to my mother. She started to improve over the next few weeks and even the bed sore had improved which is some achievement in a 91 years old. Unfortunately my mother passed away after 4 weeks but I know had she lived another couple more weeks her sore would have healed. We are so pleased she was cared for properly in her last week's of life.
This is a lovely home from its beautiful decor to its excellent presented meals. It shows patients respect and care. Every staff person we met was attentive. Well done sutton valence.
06 March 2026
Very pleasant and helpful team.
Great atmosphere.
Mum was given a lovely Bath, the team were so friendly and profesional.
Mum loved the feeling of the "immersive" experience as access to both at her home is unvailable.
Thank you.
05 March 2026
Welcoming reception, clean, tidy place.
Helpful, well informed staff who know their residents.
05 March 2026
Having stayed previously at Sutton Valence it was reassuring to know Dad would be well looked after again. The staff, activities and environment at Sutton Valence are excellent. Thank you
03 February 2026
Excellent care. Fantastic and polite people. Clean and tidy facility. My dad enjoyed his stay here.
Only problem was his phone got lost and not found.
29 January 2026
The care team have been fantastic throughout Dads stay - always keeping me up to date with how things are and involving me family - Dad had a particular connection with 'Mary the mechanic'
Mary - from myself & the family thankyou for all you have done for Dad so he was pain free
21 January 2026
The care is very good, activities I enjoyed thoroughly, I love the food
All the staffs are exceptionally caring. I am enjoying my respite stay here.
16 January 2026
Staff were all very good with Mum and the rehabilitation was the best place for her
10 December 2025
I have come from New York to visit my brother who entered the Sutton Valence care home in very fragile condition - and non communicative.
The care and attention here at all levels has been spectacular and my brother is now talking and eating on his own. I am going back to New York reassured that
he is in good, safe hands. Thank you!
03 December 2025
I was pleasantly surprised at how lovely, clean & well decorated the interior was. Its such a warm & friendly environment. Its very welcoming. The staff are helpful. It's very calm & relaxing. Having Louisa being cared for in such a caring way is extremely reassuring & will speed up her recovery!
19 November 2025
The care from all of the staff was fantastic.
Thank you for looking after my mum.
17 October 2025
My brother has only recently moved into Sutton Valence Care Home and he has settled in very well. The nursing of the care staff have been very approachable, helpful & kind. The activities team are also doing a great job and very friendly. We found the management and their team to be very proactive
after our initial visit to the home. My brother also enjoys his stay & all meals. Thank you.
17 October 2025
A very welcoming place:
Nice touch to have coffee & cake for visitors. (I drive quite a way).
My friend says "I am well cared for here"
13 October 2025
Since my mum was admitted her @ Sutton Valence Care I have nothing but positive feedback to give. Everything & everyone from the cleaning personnel right through to the care assistants, nurses, admin, manager, they have all been wonderfully helpful and friendly. You must feel proud of your team
here. It's just a real shame that Mum isn't able to enjoy any of the beautiful facilities as she is at end of life :( Keep up the wonderful work & Thank you for all your care xx
06 October 2025
My mother keeps telling us how impressed she was with the standards of care, cleanliness, and friendliness she received while staying for respite care at Sutton Valence care home.
Everything, from the meals, nursing care, and socialisation activities to the decor and communal areas were all to the
highest standard, and she felt residents were treated with real compassion and respect. ALL the staff should be praised for providing such a welcoming and secure environment, helping residents feel safe and comfortable during their time in the home.
My mum has already said she would like to stay again, perhaps for longer next time, so that really says something.
24 July 2025
My brother transferred to Sutton Valence after a long period in hospital. The care he received was exemplary. The staff are so caring and patient. He required complex nursing care, due to advanced Parkinson's, which was managed with such professionalism and compassion. His dignity was preserved at
all times and we felt supported as a whole family. We wish he could have had longer to benefit from the wonderful environment and care, but we are so thankful that he was able to spend his last days with you. We would not hesitate to recommend. Thank you for your kindness and support. You are a blessing!
16 July 2025
I have found all staff to be pleasant and helpful showing courtesy and dignity and very friendly with regard to there duties, overall I could find no faults with what they do
09 July 2025
I've been a resident in the home for over 13 years and its the best thing I have ever done. Everyone has a thought about a care home 'my life has to stop' Thats totally the opposite. The home is one BIG Happy family and its the staff that make this. We are treated with respect and encouraged to
continue doing what we love. They will supoort in all ways. The Activity Team are doing some awesome activities trying to give us lots of new things to try. maybe we had thought it not possible anymore but with help from them and words, 'Just Give it ago'
The Nursing and Care Team on my unit are the most supportive, professional. and helpful people ever nothing is too much trouble. Thank-You.
06 May 2025
Facilities very good but of late is has been difficult to enter the building as I have to wait out for long to get someone to me in. Staff are very friendly and always welcoming.
Latest Reviews for Barchester Sutton Valence Care Home
15 April 2026
Professional, caring service.
07 April 2026
I have nothing but praise for this nursing home.
My mother arrived on the 07/02/26 at the nursing home from hospital with a grade 4 bed sore which we (family) had no idea it was that bad. But the home were straight on to it and cleaning her up. The nursing care she received was beyond what we could
have hoped for. Staff were polite caring happy and loving to my mother. She started to improve over the next few weeks and even the bed sore had improved which is some achievement in a 91 years old. Unfortunately my mother passed away after 4 weeks but I know had she lived another couple more weeks her sore would have healed. We are so pleased she was cared for properly in her last week's of life.
This is a lovely home from its beautiful decor to its excellent presented meals. It shows patients respect and care. Every staff person we met was attentive. Well done sutton valence.
06 March 2026
Very pleasant and helpful team.
Great atmosphere.
Mum was given a lovely Bath, the team were so friendly and profesional.
Mum loved the feeling of the "immersive" experience as access to both at her home is unvailable.
Thank you.
05 March 2026
Welcoming reception, clean, tidy place.
Helpful, well informed staff who know their residents.
05 March 2026
Having stayed previously at Sutton Valence it was reassuring to know Dad would be well looked after again. The staff, activities and environment at Sutton Valence are excellent. Thank you
03 February 2026
Excellent care. Fantastic and polite people. Clean and tidy facility. My dad enjoyed his stay here.
Only problem was his phone got lost and not found.
29 January 2026
The care team have been fantastic throughout Dads stay - always keeping me up to date with how things are and involving me family - Dad had a particular connection with 'Mary the mechanic'
Mary - from myself & the family thankyou for all you have done for Dad so he was pain free
21 January 2026
The care is very good, activities I enjoyed thoroughly, I love the food
All the staffs are exceptionally caring. I am enjoying my respite stay here.
16 January 2026
Staff were all very good with Mum and the rehabilitation was the best place for her
10 December 2025
I have come from New York to visit my brother who entered the Sutton Valence care home in very fragile condition - and non communicative.
The care and attention here at all levels has been spectacular and my brother is now talking and eating on his own. I am going back to New York reassured that
he is in good, safe hands. Thank you!
03 December 2025
I was pleasantly surprised at how lovely, clean & well decorated the interior was. Its such a warm & friendly environment. Its very welcoming. The staff are helpful. It's very calm & relaxing. Having Louisa being cared for in such a caring way is extremely reassuring & will speed up her recovery!
19 November 2025
The care from all of the staff was fantastic.
Thank you for looking after my mum.
17 October 2025
My brother has only recently moved into Sutton Valence Care Home and he has settled in very well. The nursing of the care staff have been very approachable, helpful & kind. The activities team are also doing a great job and very friendly. We found the management and their team to be very proactive
after our initial visit to the home. My brother also enjoys his stay & all meals. Thank you.
17 October 2025
A very welcoming place:
Nice touch to have coffee & cake for visitors. (I drive quite a way).
My friend says "I am well cared for here"
13 October 2025
Since my mum was admitted her @ Sutton Valence Care I have nothing but positive feedback to give. Everything & everyone from the cleaning personnel right through to the care assistants, nurses, admin, manager, they have all been wonderfully helpful and friendly. You must feel proud of your team
here. It's just a real shame that Mum isn't able to enjoy any of the beautiful facilities as she is at end of life :( Keep up the wonderful work & Thank you for all your care xx
06 October 2025
My mother keeps telling us how impressed she was with the standards of care, cleanliness, and friendliness she received while staying for respite care at Sutton Valence care home.
Everything, from the meals, nursing care, and socialisation activities to the decor and communal areas were all to the
highest standard, and she felt residents were treated with real compassion and respect. ALL the staff should be praised for providing such a welcoming and secure environment, helping residents feel safe and comfortable during their time in the home.
My mum has already said she would like to stay again, perhaps for longer next time, so that really says something.
24 July 2025
My brother transferred to Sutton Valence after a long period in hospital. The care he received was exemplary. The staff are so caring and patient. He required complex nursing care, due to advanced Parkinson's, which was managed with such professionalism and compassion. His dignity was preserved at
all times and we felt supported as a whole family. We wish he could have had longer to benefit from the wonderful environment and care, but we are so thankful that he was able to spend his last days with you. We would not hesitate to recommend. Thank you for your kindness and support. You are a blessing!
16 July 2025
I have found all staff to be pleasant and helpful showing courtesy and dignity and very friendly with regard to there duties, overall I could find no faults with what they do
09 July 2025
I've been a resident in the home for over 13 years and its the best thing I have ever done. Everyone has a thought about a care home 'my life has to stop' Thats totally the opposite. The home is one BIG Happy family and its the staff that make this. We are treated with respect and encouraged to
continue doing what we love. They will supoort in all ways. The Activity Team are doing some awesome activities trying to give us lots of new things to try. maybe we had thought it not possible anymore but with help from them and words, 'Just Give it ago'
The Nursing and Care Team on my unit are the most supportive, professional. and helpful people ever nothing is too much trouble. Thank-You.
06 May 2025
Facilities very good but of late is has been difficult to enter the building as I have to wait out for long to get someone to me in. Staff are very friendly and always welcoming.