Barchester Sutton Valence Care Home
Maidstone Road, Sutton Valence,
Maidstone
ME17 3LW
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Sutton Valence Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Visitors welcome anytime
Large on-site parking at front and rear of the building available to all visitors to the home. in the time of large public events at the home, there is a large free public car park 500yards on right-hand side as you leave the gates of the home.
Barchester Sutton Valence Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Sutton Valence Care Home has 100 reviews.
Review from Janet H (Sister of Resident) published on 24 July 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nisha Philip, General Manager at Barchester Sutton Valence Care Home
Thank you so much for your lovely words, we were very honoured to be able to care for your brother through his last days. We hope that knowing your brother was well cared for has given you peace.
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Review from John B (Husband of Resident) published on 16 July 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nisha Philip, General Manager at Barchester Sutton Valence Care Home
Thank you John for your review and lovely feedback
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Review from Adele G (Resident) published on 9 July 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nisha Philip, General Manager at Barchester Sutton Valence Care Home
Thank you so much Adele for your review and lovely comments
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Review from E S (Husband of Resident) published on 6 May 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nisha Philip, Acting General Manager at Barchester Sutton Valence Care Home
Thank you very much for your review of our home.Please don't hesitate to speak to me regarding the out of hours access
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Review from Juliet M (Daughter of Resident) published on 23 April 2025
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you so much for your review of our home and how the team have cared for your Mother, it is our honour and pleasure to be there for your Mother and your family.
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Review from M P (Friend of Resident) published on 21 April 2025
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Overall Experience
4.0 out of 5
Reply from Robert Dura-May, General Manger at Barchester Sutton Valence Care Home
Thank you for your review of our home, we are so pleased that you are enjoying the lovely environment that we try to provide for our residents and their loved ones. Feeling safe is so key to a resident settling with us, thank you for asking how your friend feels.
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Review from Veronica C (Wife of Resident) published on 31 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your kind feedback i will pass onto the staff , it is always a pleasure to hear such positive comments and this is all made easier with families that support what we do and how the care is delivered , our aim is to allow families to be families and not carers and the home take some of this burden away at this period in their loved ones life
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Review from V N (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your lovely comments and praise I will be sure to pass this on to the care staff, such great feedback endorses what we always try to achieve at Sutton Valence and being part of the wider family of our residents is key to this success Thank You.
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Review from M B (Son of Resident) published on 13 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your kind response and words. It is our pleasure to support your father and the family. Please be assured that your father's care is our priority, and supporting the family is an honour and privilege that we do not take lightly.
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Review from Vivien F (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your outstanding feedback, as the home manager it is always refreshing to get any feedback and I will pass on these comments to the staff team, it was a pleasure to care for Mum and to support you as a family who worked with us to deliver the best care possible.
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Review from Jackie S (Daughter of Resident) published on 9 January 2025
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5.0 out of 5
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Review from C S (Daughter of Resident) published on 12 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your kind words. Our success is listening to the individuals and working with families. I will pass on your comments to the staff team.
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Review from Diane F (Daughter of Resident) published on 12 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your kind words. It is lovely and really supportive to the staff teams that this feedback is related to them. I am pleased as a unit we are able to work with the family to provide the best care possible to mum.
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Review from Alex G (Respite Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your lovely comments. We are very humbled and grateful for your response. We will share your feedback with the staff
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Review from John B (Husband of Resident) published on 20 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your lovely comments. Caring for your loved one is a pleasure. Care and responses are made easier, and it would be a great working relationship we have with the family.
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Review from Ivan S (Husband of Resident) published on 18 June 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from J J (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Thank you for your kind words in regard to our care, the areas of slight concern will be addressed directly with you and are related to in part the refurbishment programme and will be addressed with staff.
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Review from C P (Resident) published on 3 June 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Sharon B (Daughter of Resident) published on 27 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Samantha Bright, HSA at Barchester Sutton Valence Care Home
Thank you for your response, it has been an absolute pleasure working with the family. Joint working allows us to deliver person-centered care in a manor that suits not only the resident but the family's wants and wishes. It is also our intention for us to be part of your extended family and work in partnership with you.
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Review from Emily M (Granddaughter of Resident) published on 31 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Robert Dura-May, General Manager at Barchester Sutton Valence Care Home
Hi Emily, thank you for your kind words; I will pass them on to the staff. Here at Sutton Valence, we believe older life is for living, exploring new ideas and activities and ensuring that family remain at the heart of our residents' lives and all we do to ensure this happens.
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The Review Score of 9.9 (9.903) out of 10 for Barchester Sutton Valence Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.903 for Barchester Sutton Valence Care Home is calculated as follows: ( (280 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 308 Ratings = 4.903
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Sutton Valence Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2022
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Job Title: General Manager
Joined: 2004
My name is Nisha, and I am the General Manager at Sutton Valence care home.
I am passionate about delivering high-quality, person-centred care at Sutton Valence care home. I work closely with our skilled team to ensure each resident's individual needs, preferences, and dignity are respected every day. I strive to create a safe, supportive, and homely environment for our residents, families, and staff.
I am a very dedicated registered nurse and leader with over 20 years of nursing and care home experience, including at the management level. As a nurse, I always go the extra mile to ensure our residents get the best quality of care and living environment at Sutton Valence Care Home. My goal is to continuously improve standards for the residents in our care. I believe that strong leadership and good communication with families, residents, and staff is key to a happy home.
I am very proud of the outstanding team I work alongside, and we look forward to seeing you soon at Sutton Valence Care Home with a cup of tea and a slice of our homemade cake.
Job Title: Administrator
Joined: 2011
My name is Lisa I am an administrator at Sutton Valdence Care Home my role is to provide support to the Home Senior Manager, employees, relatives and residents supporting the whole home aspect and ensuring that both the back office and front of house run efficiently.
My main duties are supporting HR, Payroll, and both the homes and residents accounts, the role involves more than admin delivery encompassing care and compassion to residents engaging in meaningful activity with residents, art, singing supporting with nutrition if required and fulfilling the whole home approach to care. Employed at Sutton Valence for over 10 years coming from an NHS medical secretary background utilising skills and relationships learned across the years.
Job Title: Unit Manager
Joined: 2011
My Name is Catherine. I am a fully qualified clinical nurse with 19 years of overseas nursing experience supporting the team at Sutton Valence Care Home, originally from Zimbabwe and based in the UK since 2001.
Catherine is the lead wound management champion and supports the nursing team with all aspects of treatment, dressings and care planning to aid the recovery of wounds at the home, often acquired before admission to the home. Catherine is a highly skilled individual with much value at the home.
Job Title: Nurse
Joined: 2019
My name is Ligi Nippy, I am a fully qualified nurse with strong experience in delivering quality care to patients and residents and have been employed here for 4 years.
Professionally I have more than 27 years of practice in different areas like operation theatre and General wards. I hold the qualifications of a Diploma in General Nursing and Midwifery.
I am working as a night unit in charge, with a strong ability to lead the team, also is known for giving attention to detail and dedication to getting work done. I value the importance of patient-centred care and I enjoy working with my team to ensure our residents are receiving the best care as possible.
I have been supported by the management in my development in the home through mentorship and progressive training within Barchester.
Job Title: Deputy Manager
Joined: 2021
My Name is Linfin Jose, I am the Deputy Manager at Sutton Valence Care Home & a qualified nurse with strong experience in delivering quality care to patients and residents. Professionally I have more than 15 years of practice in different areas like Cardiac theatre, Cardiac Intensive care Units and General wards.
Working as a Unit In charge at Sutton Valence Care Home since April 2021. I am a Caring and reliable person with a reputation for building a great rapport between medical providers and residents. Committed to making residents have a more informed and comfortable life whilst in my care.
I am supported in my development in the home through mentorship and progressive training within Barchester.
Job Title: Unit Manager
Joined: 2019
Hi, my name is Jo and I have been one of the Registered Nurses at Sutton Valence since 2019. I am extremely passionate about my role and like to form relationships with the residents and I am dedicated to giving good holistic care to each resident. Since being at Sutton Valence through the support of the management team and encouragement of training through Barchester, I have been able to develop my skills and have since become a unit manager. The team at Sutton Valence has a family feel and we all work incredibly well together.
My career as a carer started when I became a community carer and then I started working as a clinical support worker at Medway Hospital. The hospital then sponsored me for my training in Nursing where I qualified in 2014.
During my nursing at the hospital, I worked in the surgical department and ICU.
Job Title: Senior Care Assistant
Joined: 2016
Hello, I am Robert Iain Malcolm, one of the senior carers at Sutton Valence Care Home. I have been working here for 7 years with my wife who is also working at the home as a care assistant.
Currently, I am the Dementia Champion in the home, supporting, and mentoring staff to make the lives of our residents living with dementia a purposeful and proactive life whilst in our care.
I am also supported by the home manager to develop and progress my career and currently, I am undertaking a care practitioner course to develop my skills further.
Job Title: Senior Care Assistant & Well-being Champion
Joined: 1993
My name is Lorraine and I am a Senior Carer at Sutton Valence.
I first started working as a carer at Sutton Valence in 1993 at just 20 years old. I left a couple of times to have my children until 2003. Since then I have become a Senior Carer and find caring for the elderly thoroughly rewarding.
Working at Sutton Valence is like having another family. My colleagues are lovely and friendly, we all look after one another and work great as a team.
When I’m not at Sutton Valence I enjoy looking after my grandchildren and spending time with the family.
Job Title: Activities Coordinator
Joined: 2015
My name is Gemma I am an Activities coordinator at Sutton Valence care home. I have been working here for nine years and love it. I grew up in Sutton Valence Village and attended the local Primary school.
I have always been passionate about the care of others and enjoy enriching the lives of our Residents. I have a Diploma in Health and social care and have worked in private health care for over 14 years. I have always loved performing arts and studied them at school. I am a very proud Mother to Amaya and Jacob.
Job Title: Activities Coordinator
Joined: 2023
Hi, my name is Amy and I am one of the Activities Coordinators at Sutton Valence and have been working here since February 2023. Getting to know the residents and making them happy is an honour along with learning new skills.
Before starting at Sutton Valence I worked in retail, with animals and in a nursery with young children.
When I am not at work, I enjoy spending my time with my 3 children, friends and family.
Job Title: Activities Coordinator
Joined: 2021
The job description of Activities Coordinator fitted me perfectly and brought me out of retirement; I did miss the social aspect of working life... Enriching residents’ lives through arts & crafts coupled with a vibrant caring nature is me to a T. I have a passion for giving our residents access to their own self-esteem and confidence. Re-gain, explore or enhance their quality of Winter Life. Share the tools to make each moment the best it can be and if, it's, not then let's explore why. My team buddy laughs with me when I recall or mention the Golden/Platinum moments I've been blessed with. I witness them every day. Finding a way to give purpose to a day is a mission of mine and I do my very best for our resident family to gain that.
In my life before Sutton Valence, Law was always my passion. Firstly, my profession was an Associate Legal Executive and then a Freelance Litigator and a Barrister's Clerk. From there I became a Women Police Constable serving in 3 divisions within Kent. I have also been the Manager for Cordon Blue and Argos Retailers.
As soon as my daughter started school I wished to have a job that worked alongside her school day and term times but also encompassed my love of learning and need for challenge.
The local Secondary School was looking for a Learning Support Assistant. I worked within the education system for 19 years retiring as a Higher Learning Teaching Assistant.
When I retired, I set up two small bespoke businesses which I still run with a fantastic Client base and supported my husband's own business.
Job Title: Administrative Assistant & Speak Out Champion
Joined: 2023
My name is Hermmas Alex, I joined as an Administrative Assistant at Sutton Valence Care Home in January 2023.
I have a Bachelor’s Degree in Hotel Management and have been working within the hotel industry for the last 12 years most recently as a Restaurant Manager. I have put this customer service experience to good use as the first face that people see when they come to the care home. I am really enjoying my new role. I am being supported to develop and enhance my career by the home manager.
Job Title: Administrative Assistant & Speak Up Champion
Joined: 2020
My name is Chris Wheeler, I have been working as a Receptionist at Sutton Valence since March 2020.
I am from Medway Towns and have previously worked in a busy call centre for 8 years. Before this, I worked for the Royal Bank of Scotland for 2 years after I finished university where I studied Policing Studies. My parents were both teachers (now retired) and I have an older brother who is a Doctor.
I decided to apply for the position as I wanted to change my role and try my hand at something different. I have greatly enjoyed and am still enjoying my role for the past 4 years and it has helped me greatly in my personal life, mainly due to the supportive team members we have here and the welcoming environment at home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Sutton Valence Care Home to verify any information. View our terms and conditions. Barchester Sutton Valence Care Home has an Enhanced Service - more info.
