Submit a Review for Barchester Sutton Valence Care Home
Maidstone Road, Sutton Valence, Maidstone, ME17 3LW
View Full Details of Barchester Sutton Valence Care HomeLatest Reviews for Barchester Sutton Valence Care Home
03 December 2025
I was pleasantly surprised at how lovely, clean & well decorated the interior was. Its such a warm & friendly environment. Its very welcoming. The staff are helpful. It's very calm & relaxing. Having Louisa being cared for in such a caring way is extremely reassuring & will speed up her recovery!
19 November 2025
The care from all of the staff was fantastic. Thank you for looking after my mum.
17 October 2025
My brother has only recently moved into Sutton Valence Care Home and he has settled in very well. The nursing of the care staff have been very approachable, helpful & kind. The activities team are also doing a great job and very friendly. We found the management and their team to be very proactive after our initial visit to the home. My brother also enjoys his stay & all meals. Thank you.
17 October 2025
A very welcoming place: Nice touch to have coffee & cake for visitors. (I drive quite a way). My friend says "I am well cared for here"
13 October 2025
Since my mum was admitted her @ Sutton Valence Care I have nothing but positive feedback to give. Everything & everyone from the cleaning personnel right through to the care assistants, nurses, admin, manager, they have all been wonderfully helpful and friendly. You must feel proud of your team here. It's just a real shame that Mum isn't able to enjoy any of the beautiful facilities as she is at end of life :( Keep up the wonderful work & Thank you for all your care xx
06 October 2025
My mother keeps telling us how impressed she was with the standards of care, cleanliness, and friendliness she received while staying for respite care at Sutton Valence care home. Everything, from the meals, nursing care, and socialisation activities to the decor and communal areas were all to the highest standard, and she felt residents were treated with real compassion and respect. ALL the staff should be praised for providing such a welcoming and secure environment, helping residents feel safe and comfortable during their time in the home. My mum has already said she would like to stay again, perhaps for longer next time, so that really says something.
24 July 2025
My brother transferred to Sutton Valence after a long period in hospital. The care he received was exemplary. The staff are so caring and patient. He required complex nursing care, due to advanced Parkinson's, which was managed with such professionalism and compassion. His dignity was preserved at all times and we felt supported as a whole family. We wish he could have had longer to benefit from the wonderful environment and care, but we are so thankful that he was able to spend his last days with you. We would not hesitate to recommend. Thank you for your kindness and support. You are a blessing!
16 July 2025
I have found all staff to be pleasant and helpful showing courtesy and dignity and very friendly with regard to there duties, overall I could find no faults with what they do
09 July 2025
I've been a resident in the home for over 13 years and its the best thing I have ever done. Everyone has a thought about a care home 'my life has to stop' Thats totally the opposite. The home is one BIG Happy family and its the staff that make this. We are treated with respect and encouraged to continue doing what we love. They will supoort in all ways. The Activity Team are doing some awesome activities trying to give us lots of new things to try. maybe we had thought it not possible anymore but with help from them and words, 'Just Give it ago' The Nursing and Care Team on my unit are the most supportive, professional. and helpful people ever nothing is too much trouble. Thank-You.
06 May 2025
Facilities very good but of late is has been difficult to enter the building as I have to wait out for long to get someone to me in. Staff are very friendly and always welcoming.
23 April 2025
My mother has received superb care and nursing at Sutton Valence for the past seven and a half years. Staff are empathic and sensitive, providing a calm and comfortable environment. I would have no hesitation in recommending this home.
31 March 2025
Since my husband has been here it's been excellent he has put some weight back on as he lost a lot in the last home. Everyone here is so welcoming and happy my husband and all of my family thinks this is a beautiful place it's clean and all of the staff are brilliant we love them all as they care so much I can't say enough nice things about them all, but thank you all.
04 March 2025
I cannot fault the care my mother has received. All the staff have been exemplary. The recent Birthday celebrations that the home organised were wonderful and much appreciated by all the family. Excellent!
13 February 2025
We have recently been given some terrible news in relation to my father's health. As he was no longer able to look after himself properly we were able to seek a home that could care for his needs, make him feel comfortable and also make him feel safe. The Sutton Valence Care Home had a space available which is close to us all and has totally changed my father's end of life. I am truly grateful that he is here.
06 February 2025
Excellent care home, 100%.
09 January 2025
Such a wonderful care home where everyone is treated as a family! My mum has been a resident at Sutton Valence for a year now as she needs nursing care, however, my dad was still residing at Barchester Herne Place Care Home, a residential home where my parents had previously lived together. However, after about 10 months of them living apart, the manager of Sutton Valence suggested that as he had rooms shortly to become available we may like to move Dad there. Both homes liaised and Sutton Valence Care Home did a wonderful job with ensuring things went as smoothly as possible and provided a lovely welcoming room along with caring and efficient staff to take care of both my parents, who are now happily reunited after 62 years of marriage.
12 November 2024
My mum is very happy and the staff are always friendly, helpful, caring, always have time for a chat with mum and myself. She gets very nice meals. The staff have got my mum to go out on the bus for a trip out, as she normally just likes to stay in her room.
12 November 2024
My mother has been in Barchester Sutton Valance for 5 and a half years now. The staff are outstanding, whatever position they hold within the home. Mum is very happy, which makes me contented knowing she is happy and safe.
09 July 2024
The staff have been lovely, and I have had a nice stay. Food was good with a variety of choices. I joined in with the activities and made some new friends. Beautiful, comfortable room. Thoroughly enjoyed my time here.
20 June 2024
Found all staff, carers and other people to be brilliant and caring, and I would recommend this place to anyone.
Latest Reviews for Barchester Sutton Valence Care Home
03 December 2025
I was pleasantly surprised at how lovely, clean & well decorated the interior was. Its such a warm & friendly environment. Its very welcoming. The staff are helpful. It's very calm & relaxing. Having Louisa being cared for in such a caring way is extremely reassuring & will speed up her recovery!
19 November 2025
The care from all of the staff was fantastic. Thank you for looking after my mum.
17 October 2025
My brother has only recently moved into Sutton Valence Care Home and he has settled in very well. The nursing of the care staff have been very approachable, helpful & kind. The activities team are also doing a great job and very friendly. We found the management and their team to be very proactive after our initial visit to the home. My brother also enjoys his stay & all meals. Thank you.
17 October 2025
A very welcoming place: Nice touch to have coffee & cake for visitors. (I drive quite a way). My friend says "I am well cared for here"
13 October 2025
Since my mum was admitted her @ Sutton Valence Care I have nothing but positive feedback to give. Everything & everyone from the cleaning personnel right through to the care assistants, nurses, admin, manager, they have all been wonderfully helpful and friendly. You must feel proud of your team here. It's just a real shame that Mum isn't able to enjoy any of the beautiful facilities as she is at end of life :( Keep up the wonderful work & Thank you for all your care xx
06 October 2025
My mother keeps telling us how impressed she was with the standards of care, cleanliness, and friendliness she received while staying for respite care at Sutton Valence care home. Everything, from the meals, nursing care, and socialisation activities to the decor and communal areas were all to the highest standard, and she felt residents were treated with real compassion and respect. ALL the staff should be praised for providing such a welcoming and secure environment, helping residents feel safe and comfortable during their time in the home. My mum has already said she would like to stay again, perhaps for longer next time, so that really says something.
24 July 2025
My brother transferred to Sutton Valence after a long period in hospital. The care he received was exemplary. The staff are so caring and patient. He required complex nursing care, due to advanced Parkinson's, which was managed with such professionalism and compassion. His dignity was preserved at all times and we felt supported as a whole family. We wish he could have had longer to benefit from the wonderful environment and care, but we are so thankful that he was able to spend his last days with you. We would not hesitate to recommend. Thank you for your kindness and support. You are a blessing!
16 July 2025
I have found all staff to be pleasant and helpful showing courtesy and dignity and very friendly with regard to there duties, overall I could find no faults with what they do
09 July 2025
I've been a resident in the home for over 13 years and its the best thing I have ever done. Everyone has a thought about a care home 'my life has to stop' Thats totally the opposite. The home is one BIG Happy family and its the staff that make this. We are treated with respect and encouraged to continue doing what we love. They will supoort in all ways. The Activity Team are doing some awesome activities trying to give us lots of new things to try. maybe we had thought it not possible anymore but with help from them and words, 'Just Give it ago' The Nursing and Care Team on my unit are the most supportive, professional. and helpful people ever nothing is too much trouble. Thank-You.
06 May 2025
Facilities very good but of late is has been difficult to enter the building as I have to wait out for long to get someone to me in. Staff are very friendly and always welcoming.
23 April 2025
My mother has received superb care and nursing at Sutton Valence for the past seven and a half years. Staff are empathic and sensitive, providing a calm and comfortable environment. I would have no hesitation in recommending this home.
31 March 2025
Since my husband has been here it's been excellent he has put some weight back on as he lost a lot in the last home. Everyone here is so welcoming and happy my husband and all of my family thinks this is a beautiful place it's clean and all of the staff are brilliant we love them all as they care so much I can't say enough nice things about them all, but thank you all.
04 March 2025
I cannot fault the care my mother has received. All the staff have been exemplary. The recent Birthday celebrations that the home organised were wonderful and much appreciated by all the family. Excellent!
13 February 2025
We have recently been given some terrible news in relation to my father's health. As he was no longer able to look after himself properly we were able to seek a home that could care for his needs, make him feel comfortable and also make him feel safe. The Sutton Valence Care Home had a space available which is close to us all and has totally changed my father's end of life. I am truly grateful that he is here.
06 February 2025
Excellent care home, 100%.
09 January 2025
Such a wonderful care home where everyone is treated as a family! My mum has been a resident at Sutton Valence for a year now as she needs nursing care, however, my dad was still residing at Barchester Herne Place Care Home, a residential home where my parents had previously lived together. However, after about 10 months of them living apart, the manager of Sutton Valence suggested that as he had rooms shortly to become available we may like to move Dad there. Both homes liaised and Sutton Valence Care Home did a wonderful job with ensuring things went as smoothly as possible and provided a lovely welcoming room along with caring and efficient staff to take care of both my parents, who are now happily reunited after 62 years of marriage.
12 November 2024
My mum is very happy and the staff are always friendly, helpful, caring, always have time for a chat with mum and myself. She gets very nice meals. The staff have got my mum to go out on the bus for a trip out, as she normally just likes to stay in her room.
12 November 2024
My mother has been in Barchester Sutton Valance for 5 and a half years now. The staff are outstanding, whatever position they hold within the home. Mum is very happy, which makes me contented knowing she is happy and safe.
09 July 2024
The staff have been lovely, and I have had a nice stay. Food was good with a variety of choices. I joined in with the activities and made some new friends. Beautiful, comfortable room. Thoroughly enjoyed my time here.
20 June 2024
Found all staff, carers and other people to be brilliant and caring, and I would recommend this place to anyone.