Submit a Review for Wombwell Hall Care Home
Wombwell Gardens, Northfleet, Gravesend, DA11 8BL
View Full Details of Wombwell Hall Care HomeLatest Reviews for Wombwell Hall Care Home
27 November 2025
Our mum received excellent care from Wombwell Hall Care Home. The staff treated her with kindness and dignity.
21 November 2025
I cannot speak highly enough of the care that my dad receives at Pickwick House. The staff are always friendly and welcoming and treat my dad with respect. The food is of a very high standard always fresh and hot. Pickwick House is always clean thanks to the domestic staff especially Claire who keeps dads room spotless and always finds time to talk to dad about football. The nursing staff are so professional and welcoming and I know that my dad is being so well looked after. They always have to to speak to you and keep you up to date about medication etc. Thank you for making what was a very stressful emotional time so much better than we thought it would be.
04 November 2025
My partner was extremely well looked after during his stay at Wombwell Hall, from May 2023 until April 2025. They were very kind and patient and always had different things going on for all the residents. His cleanliness and appearance was taken care of on a daily basis, there were hairdressers and a chiropodist, who came to the home on a regular basis. The menus were varied and with lots of nutritional value. Each room has their own TV and window, looking out onto the gardens on the estate, so the residents can see the local wildlife, foxes, squirrels and birds and the varied amount of different established trees and shrubs. Everything is regularly maintained and kept in good working order, in the home and outside in the grounds. The home is reached either by car or a regular bus which runs every half an hour and the bus stop is only two minutes walk away. I would highly recommend anyone looking for a care home to use this establishment, they won't be disappointed.
03 November 2025
Overall mums care is very good but still after mum being in room with patio doors that cannot be opened easy and seals blown on doors have not been done so not enough ventilation. Room in need of decoration chipped paint etc also I notice dishwasher not working in kitchen hygiene problem as cutlery plates etc need to be washed in high temperature broken tap on sink and water out urn just drips out when you need to make tea obviously very scaled needs attention I cannot fault the staff they all work tirelessly But maintenance check needs to be done the five star review goes to the staff !!
28 October 2025
Overall I feel my mother is treated well and the staff are caring and kind. However, I feel that asking me to bring in toiletries for my mother is ridiculous as she's paying in excess of £70.000 a year! In addition the toiletries are 'shared around'. The new clothing I bring in for her mysteriously disappears and she's always in someone else's attire! It's a lot of money and I expected better. They have this 'resident of the month' tick box scheme and I've brought these issues to the attention of the staff numerous times but nothing ever changes.
23 September 2025
My mother in law has been at Wombwell Hall for 18 months mostly in Pickwick House and we are impressed with the kind and caring attitude of all the staff - not only to residents but to family members as well. They are happy and smiling even in difficult circumstances, welcoming - giving time to discuss concerns and friendly. They are professional and their interpersonal skills are excellent. My mother in law is a long term resident so we have had a long experience of life at Wombwell!
18 September 2025
Copperfield House is a superb, well-run, and organised house with lots of exciting, interesting activities for the residents. They pride themselves on a very personal touch with their care, which has the residents happy and engaged. The facilities are excellent, with recently redecorated and revamped rooms that are homely yet functional for the residents. The house manager, is brilliant, so friendly and helpful; you always feel as if your loved ones are the only reason they exist. I would thoroughly recommend Wombwell Hall and Copperfield in particular for any loved ones who you have a requirement for.
09 September 2025
I enjoyed my stay at Weller House and look back on it with pleasure. I had broken both my wrists and, unable to look after myself, I was referred for care. I have Parkinson's disease and also very bad osteoarthritis and therefore everything was difficult for me. I could not look after my own hygiene and also found it very difficult to eat as I could not hold the cutlery and therefore needed a lot of help. The food was very good and plentiful. I had a very nice, comfortable room with an armchair and a TV. I could also use the lounge, where there were various activities during the week. There's no doubt that it's very difficult to have to surrender all aspects of your care over to others but I can only say that everybody was very helpful and I experienced nothing but kindness and concern for my welfare. The carers and staff alike were very responsive, cheerful and easy company. They have my admiration and grateful thanks.
02 September 2025
My husband was in Wombwell Hall from 9th July until 28th July. He was so looked after and all the staff looked after him, especially one member of staff in particular! They made his last days so comfortable, me and my son's couldn't have asked for a more comfortable end for him. I would like to send my love and best wishes to all the staff. You are wonderful.
29 August 2025
My mother has been in the home for 20 months and we have found that her care is exemplary and cant find no fault at all. The care she is receiving during these difficult times, living with her dementia is excellent. The staff are very polite, caring for all her needs and keep us informed of any problems.
30 July 2025
My wife came into Wombwell Hall, Copperfields in May 2025. The care has been excellent from all care and support staff in particular care assistant as well as housekeeping. Food is very good, cooked to a great standard. Myself and all the family are thankful for making a difficult time more bearable.
24 July 2025
My mum has been a resident of Wombwell Hall for over 2 years. It is one of the most difficult things we as a family have ever had to deal with, all made that little bit more bearable by the kindest and understanding of all the staff. Mum settled well into Wombwell ( not like the home she was in before here) so that already made us feel more comfortable with leaving her there. Over time we have got to know the staff well and mum is now part of the furniture. Wombwell have a way of understanding each and every resident's needs, which is due to the commitment of their long standing staff. All the staff are amazing and really do CARE about all the residents, nothing is too much trouble. This level of care cannot be provided by agency staff! I have no problem recommending this care home.
15 July 2025
My Husband was a resident in Wombwell Care Home for two and a half months when sadly he recently passed away. The love and care he received from all the Staff at Copperfields was second to none. I will always be grateful for their expertise in looking after him. This was carried out with understanding and compassion. Thank you to all the Staff for making a heartbreaking time more bearable. I send my love to you all.
04 July 2025
My father spent his last few months at Copperfield House and I couldn't be happier about the quality of care he received. The whole staff team were so attentive to his individual needs and managed his Alzheimer's behaviours in a calm and respectful manner, nothing fazed them! As he reached his end of life,the level of compassion shown to him when poorly was really moving for his family and the close bond he had with staff shone through.We were able to spend as much time with Dad at the end as we wished and treated with with such care and love, we appreciated this so much and this memory will stay with us. We would recommend Wombwell Hall for a loved one for its home from home feeling, caring staff and welcoming atmosphere too residents and visitors. Their new Neville's Garden is a beautiful place to spend time with a relative or a space for peaceful reflection. They get a 10/10 from me!
19 June 2025
We appreciate the staff looking after our wife/mother, in her time at the home. Was looked after more and respected more at the home, then her time in the hospital. Thank you so much for all you done for us.
28 May 2025
I recently spent a week at Wombwell - Pickwick House - for respite care. This is the 4th time I've had respite at Wombwell and I've been delighted with their service. The staff are kind, caring, engaging and attentive. They go to no end of trouble to meet my needs and support me accordingly. I'd particularly like to thank five members of staff.
28 May 2025
My husband was admitted to Copperfield in February following his dementia worsening and his falls becoming a daily occurrence. He was looked after with much love and care by all the staff . Myself and members of the family visited everyday and we were made to feel welcome and encouraged to join in any activities. Unfortunately my husbands health deteriatedand he was bed bound for the last couple of weeks but he was still looked after with the same care and attention and made to feel comfortable . My sons and I were with him 24hrs over his last week and thank everyone for the attention and kindness given to us ,nothing was too much trouble not only did they look after my husband but they supported us too . Thank you so much to all the team you are angels
24 February 2025
My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.
18 February 2025
My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary. It's good to see the refurbishment going on too.
29 January 2025
I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt. It's clear that both the manager and her staff are deeply committed to the well-being of every resident. The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team. Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!
Latest Reviews for Wombwell Hall Care Home
27 November 2025
Our mum received excellent care from Wombwell Hall Care Home. The staff treated her with kindness and dignity.
21 November 2025
I cannot speak highly enough of the care that my dad receives at Pickwick House. The staff are always friendly and welcoming and treat my dad with respect. The food is of a very high standard always fresh and hot. Pickwick House is always clean thanks to the domestic staff especially Claire who keeps dads room spotless and always finds time to talk to dad about football. The nursing staff are so professional and welcoming and I know that my dad is being so well looked after. They always have to to speak to you and keep you up to date about medication etc. Thank you for making what was a very stressful emotional time so much better than we thought it would be.
04 November 2025
My partner was extremely well looked after during his stay at Wombwell Hall, from May 2023 until April 2025. They were very kind and patient and always had different things going on for all the residents. His cleanliness and appearance was taken care of on a daily basis, there were hairdressers and a chiropodist, who came to the home on a regular basis. The menus were varied and with lots of nutritional value. Each room has their own TV and window, looking out onto the gardens on the estate, so the residents can see the local wildlife, foxes, squirrels and birds and the varied amount of different established trees and shrubs. Everything is regularly maintained and kept in good working order, in the home and outside in the grounds. The home is reached either by car or a regular bus which runs every half an hour and the bus stop is only two minutes walk away. I would highly recommend anyone looking for a care home to use this establishment, they won't be disappointed.
03 November 2025
Overall mums care is very good but still after mum being in room with patio doors that cannot be opened easy and seals blown on doors have not been done so not enough ventilation. Room in need of decoration chipped paint etc also I notice dishwasher not working in kitchen hygiene problem as cutlery plates etc need to be washed in high temperature broken tap on sink and water out urn just drips out when you need to make tea obviously very scaled needs attention I cannot fault the staff they all work tirelessly But maintenance check needs to be done the five star review goes to the staff !!
28 October 2025
Overall I feel my mother is treated well and the staff are caring and kind. However, I feel that asking me to bring in toiletries for my mother is ridiculous as she's paying in excess of £70.000 a year! In addition the toiletries are 'shared around'. The new clothing I bring in for her mysteriously disappears and she's always in someone else's attire! It's a lot of money and I expected better. They have this 'resident of the month' tick box scheme and I've brought these issues to the attention of the staff numerous times but nothing ever changes.
23 September 2025
My mother in law has been at Wombwell Hall for 18 months mostly in Pickwick House and we are impressed with the kind and caring attitude of all the staff - not only to residents but to family members as well. They are happy and smiling even in difficult circumstances, welcoming - giving time to discuss concerns and friendly. They are professional and their interpersonal skills are excellent. My mother in law is a long term resident so we have had a long experience of life at Wombwell!
18 September 2025
Copperfield House is a superb, well-run, and organised house with lots of exciting, interesting activities for the residents. They pride themselves on a very personal touch with their care, which has the residents happy and engaged. The facilities are excellent, with recently redecorated and revamped rooms that are homely yet functional for the residents. The house manager, is brilliant, so friendly and helpful; you always feel as if your loved ones are the only reason they exist. I would thoroughly recommend Wombwell Hall and Copperfield in particular for any loved ones who you have a requirement for.
09 September 2025
I enjoyed my stay at Weller House and look back on it with pleasure. I had broken both my wrists and, unable to look after myself, I was referred for care. I have Parkinson's disease and also very bad osteoarthritis and therefore everything was difficult for me. I could not look after my own hygiene and also found it very difficult to eat as I could not hold the cutlery and therefore needed a lot of help. The food was very good and plentiful. I had a very nice, comfortable room with an armchair and a TV. I could also use the lounge, where there were various activities during the week. There's no doubt that it's very difficult to have to surrender all aspects of your care over to others but I can only say that everybody was very helpful and I experienced nothing but kindness and concern for my welfare. The carers and staff alike were very responsive, cheerful and easy company. They have my admiration and grateful thanks.
02 September 2025
My husband was in Wombwell Hall from 9th July until 28th July. He was so looked after and all the staff looked after him, especially one member of staff in particular! They made his last days so comfortable, me and my son's couldn't have asked for a more comfortable end for him. I would like to send my love and best wishes to all the staff. You are wonderful.
29 August 2025
My mother has been in the home for 20 months and we have found that her care is exemplary and cant find no fault at all. The care she is receiving during these difficult times, living with her dementia is excellent. The staff are very polite, caring for all her needs and keep us informed of any problems.
30 July 2025
My wife came into Wombwell Hall, Copperfields in May 2025. The care has been excellent from all care and support staff in particular care assistant as well as housekeeping. Food is very good, cooked to a great standard. Myself and all the family are thankful for making a difficult time more bearable.
24 July 2025
My mum has been a resident of Wombwell Hall for over 2 years. It is one of the most difficult things we as a family have ever had to deal with, all made that little bit more bearable by the kindest and understanding of all the staff. Mum settled well into Wombwell ( not like the home she was in before here) so that already made us feel more comfortable with leaving her there. Over time we have got to know the staff well and mum is now part of the furniture. Wombwell have a way of understanding each and every resident's needs, which is due to the commitment of their long standing staff. All the staff are amazing and really do CARE about all the residents, nothing is too much trouble. This level of care cannot be provided by agency staff! I have no problem recommending this care home.
15 July 2025
My Husband was a resident in Wombwell Care Home for two and a half months when sadly he recently passed away. The love and care he received from all the Staff at Copperfields was second to none. I will always be grateful for their expertise in looking after him. This was carried out with understanding and compassion. Thank you to all the Staff for making a heartbreaking time more bearable. I send my love to you all.
04 July 2025
My father spent his last few months at Copperfield House and I couldn't be happier about the quality of care he received. The whole staff team were so attentive to his individual needs and managed his Alzheimer's behaviours in a calm and respectful manner, nothing fazed them! As he reached his end of life,the level of compassion shown to him when poorly was really moving for his family and the close bond he had with staff shone through.We were able to spend as much time with Dad at the end as we wished and treated with with such care and love, we appreciated this so much and this memory will stay with us. We would recommend Wombwell Hall for a loved one for its home from home feeling, caring staff and welcoming atmosphere too residents and visitors. Their new Neville's Garden is a beautiful place to spend time with a relative or a space for peaceful reflection. They get a 10/10 from me!
19 June 2025
We appreciate the staff looking after our wife/mother, in her time at the home. Was looked after more and respected more at the home, then her time in the hospital. Thank you so much for all you done for us.
28 May 2025
I recently spent a week at Wombwell - Pickwick House - for respite care. This is the 4th time I've had respite at Wombwell and I've been delighted with their service. The staff are kind, caring, engaging and attentive. They go to no end of trouble to meet my needs and support me accordingly. I'd particularly like to thank five members of staff.
28 May 2025
My husband was admitted to Copperfield in February following his dementia worsening and his falls becoming a daily occurrence. He was looked after with much love and care by all the staff . Myself and members of the family visited everyday and we were made to feel welcome and encouraged to join in any activities. Unfortunately my husbands health deteriatedand he was bed bound for the last couple of weeks but he was still looked after with the same care and attention and made to feel comfortable . My sons and I were with him 24hrs over his last week and thank everyone for the attention and kindness given to us ,nothing was too much trouble not only did they look after my husband but they supported us too . Thank you so much to all the team you are angels
24 February 2025
My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.
18 February 2025
My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary. It's good to see the refurbishment going on too.
29 January 2025
I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt. It's clear that both the manager and her staff are deeply committed to the well-being of every resident. The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team. Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!