Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL

Wombwell Hall Care Home, Gravesend, Kent
Wombwell Hall Care Home, Gravesend, Kent
Wombwell Hall Care Home, Gravesend, Kent

Wombwell Hall delivers person-centred nursing care for older people in a caring and warm environment. Terminal and palliative care is also offered by the home.

Each house has its own lounge, conservatory and dining area so residents can socialise and spend time together, and a quiet lounge is dedicated to residents who enjoy spending some quiet time in the company of others.

The home’s chef takes time to learn about each resident’s food preferences and tastes and has created a range of meals to ensure there is something to suit all preferences.

Residents are helped to lead a fulfilling and active lifestyle, with regular trips out into the local community organised, as well as weekly activities to engage and entertain them. The home has a large volunteer group made up of people living locally to the home the help support us with activities and outings.

Group: Bupa Care Homes

Person in charge: Cathy Veerigadu (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 120

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Wombwell Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Wombwell Hall Care Home has a Review Score of 8.4 (8.396)

The Review Score of 8.4 (maximum of 10) for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Wombwell Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Wombwell Hall Care Home is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.625 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 3 Reviews ÷ 24 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wombwell Hall Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wombwell Hall Care Home

  • Daughter of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Wonderful treatment. All the girls and nurses are all 5-star, I will certainly recommend.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind review. I am so pleased to hear that you would highly recommend Wombwell Hall and that you are happy with the care that our staff provide. I will pass your comments onto the home manager. The Bupa Customer Care Team.

We have found the room facilities excellent and clean.
1 - The staff are cheerful, willing and able.
2 - The resident usually as clean and tidy as possible in the circumstances.
3 - The high standard of food most acceptable.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father is in Pickwick House. The care is superb, I really can't fault it. Since his stroke two years ago, he has been unable to communicate, however, the staff go out of their way to make sure all his needs are taken care of. They laugh and joke with him and genuinely care for him as if he was a member of their own family.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Although my mum was not at the home very long I would like to thank the staff of 'Weller' Wombwell Hall Nursing Home for making her last few weeks comfortable. My deepest thanks to them for making my final moments with my mum a special one.

The atmosphere in the home was relaxing and jolly at times. Nothing was too much for the staff and they treated my mum with the upmost respect and dignity.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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