Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL

Located in a peaceful part of Northfleet, near Gravesend, Wombwell Hall is a friendly care home, offering nursing care. Terminal and palliative care are also offered by the home.

Each house has its own lounge, conservatory and dining area so residents can socialise and spend time together, and a quiet lounge is dedicated to residents who enjoy spending some quiet time in the company of others.

The home’s chef takes time to learn about each resident’s food preferences and tastes and creates a range of meals to ensure there is something to suit all preferences.

Residents are helped to lead a fulfilling and active lifestyle, with regular trips out into the local community organised, as well as weekly activities to engage and entertain. The home has a large volunteer group made up of people from the local community that support with activities and outings.

Group: HC-One

Person in charge: Cathy Veerigadu (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 120

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wombwell Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Wombwell Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.402 for Wombwell Hall Care Home is calculated as follows: ( (130 Excellents x 5) + (107 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 16 Reviews ÷ 24 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Wombwell Hall Care Home has a Review Score of 9.1 (9.069) from 22 Reviews


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wombwell Hall Care Home?

  • Extremely LIKELY
    11
  • Likely
    9
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wombwell Hall Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

Good and friendly but needs new bed linen.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   3.5 out of 5

The pleasant, well-kept environment remains the same but with the constant shortage of permanent staff at times and the use of agency staff has, in my opinion, reduced the high level of care.
Similarly, what was a brilliant activities team, are now reduced to two. Still doing a good job but finding it difficult to cope at times.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4.2 out of 5

Clare Sheehan, Careline Advisor at Wombwell Hall Care Home responded to this review on 18 Apr 2018:

Thank you for your kind comments regarding the Home environment we are delighted that you are happy. We have completed recruiting new team members who will be starting on 23 April 2018 and this will enable us to continue to deliver the highest level of kind care to our Residents.

Very good in all aspects.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are caring, capable and welcoming. They are very involved and my father trusts them. My father enjoys the food very much and has gained in strength since he came here. He is also talking more to the staff and other residents. The home is bright and clean.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4 out of 5

Very good.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   3.7 out of 5

Shortages of staff causes problems on some occasions for less mobile residents, left without cups of tea from breakfast to 5pm.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4.5 out of 5

Clare Sheehan, Care Advisor at Wombwell Hall Care Home responded to this review on 12 Apr 2018:

Thank you for your comments, we have employed additional staff to support the Unit and will look into the refreshments that are offered to Residents throughout the day to ensure they are receiving regular drinks.

I feel Mum has improved greatly, especially with self-esteem. Regular contact with carers and activity ladies made her feel so welcome and the social aspect has improved her confidence greatly.
Carers always treat my mum with dignity and make relatives of residents feel welcome.
Thank you.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4 out of 5

My stepdad has experienced tender care with no boundary of time involved. The team are very caring and friendly.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4 out of 5

I myself have no complaints, the service I receive is spot on. The carers are lovely all of them and look after me very well. I myself am very happy here. Yours truly.

How likely would you be to recommend Wombwell Hall Care Home? Don't know

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Average Rating:   4.4 out of 5

I would recommend to anyone, very comfortable.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4.6 out of 5

I feel fairly happy in my care home and also comfortable. The food leaves a lot to be desired. Some food does not look like in the pictures in the home booklet.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   3.3 out of 5

Clare Sheehan, Care Advisor at Wombwell Hall Care Home responded to this review on 09 Apr 2018:

Thank you for your kind comments regarding the Home. We are delighted to hear that you are happy and comfortable here with us. I will address the issue you have noted about the food as I’m sure chef will be happy to discuss your concerns.

I feel the care my mum is getting at this care home is meeting her needs and she seems happy here.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4.8 out of 5

Found the staff (medical and auxiliary) very helpful and happy and friendly. I felt staff cared how I felt and made sure I was comfortable. I enjoyed the food - a good and varied choice and plenty of it. I was not hungry! I liked the open hours visiting, very convenient as most family and friends work or have a journey to see me. Also, there were activities offered to keep the brain from going to sleep.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are always more than happy to help. Good warm welcoming feeling. Would recommend.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum appears to be happy in the home, she seems to be well looked after, food is plentiful.
The main concern is that small rooms seem to be over furnished and could be updated a bit, but they are clean.

How likely would you be to recommend Wombwell Hall Care Home? Don't know

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Average Rating:   4.1 out of 5

The care staff are very good. rooms are clean and comfortable. Meals are on time and edible with lots of tea to drink.

How likely would you be to recommend Wombwell Hall Care Home? Likely

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Average Rating:   4.5 out of 5

Wombwell Hall Care Home is excellent. The overall care, cleanliness, food and professional friendly staff altogether make my father-in-law happy in his surroundings.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have always been extremely pleased with how my mum has been looked after.
The staff are always lovely and willing to talk about any concerns I may have.
Very considerate and caring and always keep us informed about anything relating to mum's care.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Wonderful treatment. All the girls and nurses are all 5-star, I will certainly recommend.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind review. I am so pleased to hear that you would highly recommend Wombwell Hall and that you are happy with the care that our staff provide. I will pass your comments onto the home manager. The Bupa Customer Care Team.

We have found the room facilities excellent and clean.
1 - The staff are cheerful, willing and able.
2 - The resident usually as clean and tidy as possible in the circumstances.
3 - The high standard of food most acceptable.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father is in Pickwick House. The care is superb, I really can't fault it. Since his stroke two years ago, he has been unable to communicate, however, the staff go out of their way to make sure all his needs are taken care of. They laugh and joke with him and genuinely care for him as if he was a member of their own family.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Although my mum was not at the home very long I would like to thank the staff of 'Weller' Wombwell Hall Nursing Home for making her last few weeks comfortable. My deepest thanks to them for making my final moments with my mum a special one.

The atmosphere in the home was relaxing and jolly at times. Nothing was too much for the staff and they treated my mum with the upmost respect and dignity.

How likely would you be to recommend Wombwell Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wombwell Hall Care Home