Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.6 114 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.
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Care Provided by Wombwell Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements.

Contact Wombwell Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Wombwell Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Richard Lawson (General Manager)

Local Authority / Social Services

Admission Criteria

  • All Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (112)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • Visitor's to sign in on arrival via an electronic device.

Parking

  • Car Park available, Disabled access and electric charging point.

Wombwell Hall Care Home Reviews (114)

9.6

Wombwell Hall Care Home has a Review Score of 9.6 (9.649) out of 10, based on 33 reviews in the last 2 years.
Over all time Wombwell Hall Care Home has 114 reviews.

Overall Experience
  • 65
  • 40
  • 5
  • 3
  • 1
Date Published
  • 114
  • 13
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Reviewer Connection to Wombwell Hall Care Home
  • 33
  • 14
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  • 8
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  • 5
  • 5
  • 4
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  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 101-114
Review from H L (Wife of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shortages of staff causes problems on some occasions for less mobile residents, left without cups of tea from breakfast to 5pm.
Reply from Clare Sheehan, Care Advisor at Wombwell Hall Care Home

Thank you for your comments, we have employed additional staff to support the Unit and will look into the refreshments that are offered to Residents throughout the day to ensure they are receiving regular drinks.

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Review from H C (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel Mum has improved greatly, especially with self-esteem. Regular contact with carers and activity ladies made her feel so welcome and the social aspect has improved her confidence greatly.
Carers always treat my mum with dignity and make relatives of residents feel welcome.
Thank you.
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Review from R H (Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from Valerie F (Resident) assisted by family/friend published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel fairly happy in my care home and also comfortable. The food leaves a lot to be desired. Some food does not look like in the pictures in the home booklet.
Reply from Clare Sheehan, Care Advisor at Wombwell Hall Care Home

Thank you for your kind comments regarding the Home. We are delighted to hear that you are happy and comfortable here with us. I will address the issue you have noted about the food as I’m sure chef will be happy to discuss your concerns.

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Review from Amanda G (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring, capable and welcoming. They are very involved and my father trusts them. My father enjoys the food very much and has gained in strength since he came here. He is also talking more to the staff and other residents. The home is bright and clean.
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Review from Angela B (Stepdaughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepdad has experienced tender care with no boundary of time involved. The team are very caring and friendly.
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Review from Joy H (Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff (medical and auxiliary) very helpful and happy and friendly. I felt staff cared how I felt and made sure I was comfortable. I enjoyed the food - a good and varied choice and plenty of it. I was not hungry! I liked the open hours visiting, very convenient as most family and friends work
or have a journey to see me. Also, there were activities offered to keep the brain from going to sleep.
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Review from K S (Granddaughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are always more than happy to help. Good warm welcoming feeling. Would recommend.
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Review from Anthony J (Son-in-law of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wombwell Hall Care Home is excellent. The overall care, cleanliness, food and professional friendly staff altogether make my father-in-law happy in his surroundings.
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Review from Gillian S (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been extremely pleased with how my mum has been looked after.
The staff are always lovely and willing to talk about any concerns I may have.
Very considerate and caring and always keep us informed about anything relating to mum's care.
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Review from Stella P (Partner of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful treatment. All the girls and nurses are all 5-star, I will certainly recommend.
Reply from Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home

Thank you so much for your kind review. I am so pleased to hear that you would highly recommend Wombwell Hall and that you are happy with the care that our staff provide. I will pass your comments onto the home manager. The Bupa Customer Care Team.

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Review from Pam M (Wife of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the room facilities excellent and clean.
1 - The staff are cheerful, willing and able.
2 - The resident usually as clean and tidy as possible in the circumstances.
3 - The high standard of food most acceptable.
Reply from Emily Wilson, Customer Service Administrator at Wombwell Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jill D (Daughter of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in Pickwick House. The care is superb, I really can't fault it. Since his stroke two years ago, he has been unable to communicate, however, the staff go out of their way to make sure all his needs are taken care of. They laugh and joke with him and genuinely care for him as if he was a
member of their own family.
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Review from Maria P (Daughter of Resident) published on 21 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum was not at the home very long I would like to thank the staff of 'Weller' Wombwell Hall Nursing Home for making her last few weeks comfortable. My deepest thanks to them for making my final moments with my mum a special one.


The atmosphere in the home was relaxing and jolly at times.

Nothing was too much for the staff and they treated my mum with the upmost respect and dignity.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Wombwell Hall Care Home is calculated as follows: ( (280 Excellents x 5) + (57 Goods x 4) + (27 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 370 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Richard

Richard Lawson

Job Title: General Manager Joined: 2025

Richard has enjoyed a varied career. After beginning his post college working life in social care, he then focussed on working with teenagers and young people. This in turn led him, (by accident he will tell you) to take to the high seas, and spent a number of years on cruise ships around the globe. Upon returning to dry land, Richard worked in a number of related industries both in the UK and for a short period abroad - hospitality, entertainment and show management, including media and local radio - he even became an award winner whilst managing a seaside pier and theatre!


However, this led to Rich being headhunted back into health and social care management, which is where he has stayed for the past 15 years. He has worked as a Home Manager, General Manager, Operations Director, Regional Manager and Director - and now is delighted to join Belmont Healthcare as the General Manager at Wombwell Hall. A little care village with a big heart and ambitious plans for the future...


Richard's whole career has centred around the same basic core principles and values, from day one. A love, respect and duty of care for people, a passionate commitment to the most outstanding customer service which includes caring - really, really caring. And that is as true today as it ever was - and what you will find at Wombwell Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wombwell Hall Care Home to verify any information. View our terms and conditions. Wombwell Hall Care Home has an Enhanced Service - more info.