Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.6 109 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Richard Lawson (General Manager)

Local Authority / Social Services

Admission Criteria

  • All Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (112)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (26)

Visiting

  • Visitor's to sign in on arrival via an electronic device.

Parking

  • Car Park available, Disabled access and electric charging point.

Wombwell Hall Care Home Reviews (109)

Total of 109, showing 41-60
9.6

Wombwell Hall Care Home has a Review Score of 9.6 (9.599) out of 10, based on 30 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 109 reviews.

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Review from S D (Sister of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was truly shocked to see my sister. Her room was very basic to say the least. No sink toilet or shower. Nothing to make the room feel homely. She has no way of moving herself in or around her bed, which didnt look very comfy. She just stays in bed all day and night with nothing to do. I'm in shock.
If I could I'd move her to a care home near me in Essex. Not impressed.

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Review from Carol B (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend received his British Empire Medal today and was well looked after.

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Review from E B (Brother of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the presentation day, everybody done very well. Would like to thank the carer for getting my brother ready for the day. Please continue your service.

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Review from Michael F (Husband of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There is a lack of care, particularly with giving medication - a cream is supposed to be applied three times a day but is rarely given more than twice. Staples keep running out (tea bags, sugar and sweeteners). When asking for anything the answer is mostly 'not at this minute' or 'you will have to wait'.
Staff do not come into the room so that my wife can see them or hear them a lot of the time.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Wombwell Hall Care Home

Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the quality of care and colleague’s conduct. At HC – One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the home to arrange a suitable date and time?

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Review from Julie C (Respite Resident) assisted by family/friend published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to stay after fracturing my ankle. The room was very pleasant and the main staff that looked after me were fantastic (very caring).

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Review from Ann W (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for our mum has been superb and also in Mum's last few days the support given to the family was great. Many thanks to all staff.

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Review from J N (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been looked after well for the last three years. Staff are friendly and do their best to accommodate any requests we may have. The activities team work very hard. Communal areas have been refurbished but some bedrooms still need to be updated. Overall, I am happy with the care Mum is receiving.

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Review from Jean D (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words wouldn't describe what wonderful treatment I've has since I've been here, to be honest, I shall be sorry to leave, but there's no place like home is there. The nurses were great; they didn't mind what they did for me. Thank you all.

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Review from Sarah E (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty came in for a short stay from the hospital, and the difference the staff have made to her is fantastic.
My aunty had poor mobility and had lost a lot of weight, and now after two months, she has put on weight and is able to walk a little, and this is all down to the wonderful staff.
She now
gets her hair done once a week, and is joining in activities and is "living" again, and I could not ask for more.

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Review from Amtony H (Friend of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review as I want to say how lovely it is to be able to visit again. The carers help out with making sure we have our test before coming in to make sure that everyone is safe, and even though I am sure this makes their job even harder, they always seem pleased to see us and happy to
help!

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Review from A M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother was admitted to Wombwell Hall Care Home in January 2020 and the home has, of course, been in almost permanent lockdown since then. Notwithstanding she is 93 this year, contracted covid and is still with us which can only be due to the care and diligence of the excellent staff.
Due to the minimum amount of inside visits that I have been able to make over the past 15 months, I feel unable to comment on some areas.

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Review from Josie G (Daughter-in-law of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken me a little bit of time to write this after losing our dear Mum-in-law to Covid.
Although this was the most terrible time for us, the staff in the home showed such care and compassion, allowing us to visit to say our goodbyes.
The poor staff have suffered from a terrible time in the last
few weeks, as covid took hold, and they have been nothing short of remarkable, always continuing to try and smile despite the pressures they have faced.
I could not have wished for a better group of people to care for her and also for us. They even dressed up on Christmas Eve and went around the outside of the home to try to cheer everyone up, from the maintenance man, activities, housekeeping and managers - all of them made such an effort to try to make the best of a bad situation.
Thank you will never be enough.

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Review from Valerie C (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my 3 1/2 years that I have stayed here in Copperfield I have enjoyed myself with the friends I have made here and I hope it will continue for me.
I have got on okay with all the people that work here in this home and everyone here is okay.

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Review from D M (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found this care home extremely helpful, the staff always smiling in difficult situations, they always seem to know what to say and how to handle the residents. It's a hard job and very much undervalued.

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Review from K B (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wombwell Hall are really lovely and caring. They look after my mum which I am really pleased about.

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Review from K R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my mum is getting. The staff are very kind and helpful. Mum has settled in very well and I thought that would never happen.

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Review from P W (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in a lovely clean room with lovely staff and care. The food is lovely. She is kept lovely and clean with change of nightdresses done regularly.
The staff inform me of any concerns and I can say I am extremely happy for my friend to be here.

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Review from D W (Husband of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Parkinsons and dementia and is 89 years of age. Since my wife was admitted in June this year, I have visited her every day. From day 1 I have been treated with kindness and friendliness, I feed my wife her dinner always, and the food is excellent and nourishing. There is always a choice
of the two to choose from. The staff, from the matron down to the cleaning, are very good and helpful when I am present, to the residents and visitor. The activities staff are enthusiastic, inventive and have varied programmes.

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Review from Rita H (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the arrival of the manager in Pickwick House at Wombwell Hall, I have noticed a big difference in very little time.
The team appear to be less rushed and there seems to be more of them on duty at any one time.
It is lovely to see more residents in the day room and there is a lot more interaction
with the team.
A trip out to the café this afternoon - how wonderful.
Well done team Pickwick.

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Review from C B (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care and attention which the staff have given to my husband.
He has been treated with dignity and encouraged to get moving after as spell of six weeks in bed at hospital.
After two weeks he is able to stand out of the chair and beginning to walk again.
The staff
have been very encouraging at all times and this has helped him as well as me.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Wombwell Hall Care Home is calculated as follows: ( (239 Excellents x 5) + (68 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 337 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Richard

Richard Lawson

Job Title: General Manager

Joined: 2025

Richard has enjoyed a varied career. After beginning his post college working life in social care, he then focussed on working with teenagers and young people. This in turn led him, (by accident he will tell you) to take to the high seas, and spent a number of years on cruise ships around the globe. Upon returning to dry land, Richard worked in a number of related industries both in the UK and for a short period abroad - hospitality, entertainment and show management, including media and local radio - he even became an award winner whilst managing a seaside pier and theatre!


However, this led to Rich being headhunted back into health and social care management, which is where he has stayed for the past 15 years. He has worked as a Home Manager, General Manager, Operations Director, Regional Manager and Director - and now is delighted to join Belmont Healthcare as the General Manager at Wombwell Hall. A little care village with a big heart and ambitious plans for the future...


Richard's whole career has centred around the same basic core principles and values, from day one. A love, respect and duty of care for people, a passionate commitment to the most outstanding customer service which includes caring - really, really caring. And that is as true today as it ever was - and what you will find at Wombwell Hall.

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