Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.6 118 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.
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Care Provided by Wombwell Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements.

Contact Wombwell Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Wombwell Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Richard Lawson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (112)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • Visitor's to sign in on arrival via an electronic device.

Parking

  • Car Park available, Disabled access and electric charging point.

Wombwell Hall Care Home Reviews (118)

9.6

Wombwell Hall Care Home has a Review Score of 9.6 (9.593) out of 10, based on 33 reviews in the last 2 years.
Over all time Wombwell Hall Care Home has 118 reviews.

Overall Experience
  • 67
  • 41
  • 6
  • 3
  • 1
Date Published
  • 118
  • 9
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  • 33
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Reviewer Connection to Wombwell Hall Care Home
  • 37
  • 14
  • 14
  • 8
  • 8
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 118, showing 41-60
Review from Tony C (Son of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has only just been a resident for a couple of weeks, she seems happy enough. A resident who was in a room next to her and played music in the night has been moved after Mum complained. The food is good and they will often make her something else if she doesn’t fancy the dinner. The staff seem
proactive and are always popping in on her to see how she is.
Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care HomeWe're really grateful and appreciate you taking the time to share your review with us. We're happy to hear that your dear mum was listened to. We will ensure your valuable feedback gets shared with our lovely team. Best wishes from all at Belmont Healthcare team.
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Review from Gayna C (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was having trouble finding a chair that she could sit comfortably in. The administrator at head office arranged for one to be provided to Mum, as I couldn’t afford to purchase Mum her own one. She was so helpful. I can’t explain how grateful I am for her help and for the director and his help
too. Made my mum’s life so much better. Thank you again.
Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care HomeThank you so much for taking the time to send in such a lovely review, we will of course ensure that your kind words are shared with everyone. We believe that it's key that our Head Office team work very closely alongside our Care Teams across all of our locations - and we are so glad that on this occasion we were able to help and assist in making your Mother much more comfortable at Wombwell Hall, this is incredibly important to us.
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Review from Jennifer M (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely nice place. Staff very helpful.
My mother is very happy while she recovers from a fracture to her knee.
My late father also received a great deal of loving care from everyone and it's lovely to see that this loving care is still the case today.
Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care HomeHello Jennifer, thank you so much for taking the time to leave us your wonderful review. Your kind words go a long way - we will ensure that these are passed on to our Wombwell Hall care team, who will appreciate them very much. Wishing your Mother a speedy recovery from her knee fracture - with warmest regards.
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Review from A A (Sister of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Whilst I appreciate you have not long taken over this care home, I'm very disappointed in the lack of care standards and other care values at Wombwell Hall Care/Nursing Home. This is partly due to, I believe the care Home providers prior to Belmont taking over, although at present I personally feel
improvements are needed and to be sustainable even on “Belmonts Watch”.
Some of the staff are lovely, caring and efficient others are not.
Therefore I cannot give a great review as you may have hoped at this present time.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for your review we are of course extremely disappointed that the care standards were not up to expectations. We have a strong set of values and standards as an organization these of course take time to become embedded in the home. We have been working tirelessly since taking the home over 4 months ago and have received very positive feedback from many family members. I see that the review relates to September 2022 when the home was owned by the previous owners, I believe if you visited us again you would see a great improvement. Thank you again for your review we will of course share this with the team and use it to keep improving our service.
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Review from Sarah S (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and, although very busy, do their utmost to make our mum happy and comfortable, chatting and cheering her up. The staff are also most helpful to the family, answering questions about our mum and maintaining a friendly relationship with us. Thank you Wombwell Hall staff! The finance
officer has been very helpful, especially when we had to sort out finances at the start of Mother's stay.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for your positive review concerning the care of your mum. We are delighted that the staff are so helpful and you find them welcoming and friendly. I am pleased that your mum's finances got sorted out when she first arrived. We shall, of course, pass on your comments to our fantastic team.
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Review from David H (Son of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, always there when needed and help with any questions. Make Mum laugh, very happy atmosphere from all staff.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for your wonderful review. We are delighted that your mum is happy and there is a positive atmosphere in the home. We shall ensure that the team have this review passed on to them.
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Review from Julie W (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, always around when needed. Always make my mum laugh. Nothing is ever too much.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for this amazing review of Wombwell Hall. We are delighted that your mum is happy and enjoys a laugh with the fantastic team. We shall, of course, pass on your comments.
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Review from J H (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers and nurses are very kind and caring, even though they are always busy. Mother could be quite demanding and awkward at times, but they reassure her and try to calm her when upset.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for your kind review. We are so pleased that the staff are able to reassure your mother and support her when she is upset. We shall, of course, share this review with the rest of the team.
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Review from Graham F (Husband of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good all round.
Reply from Clare Swan, Operations Director at Wombwell Hall Care HomeThank you for your wonderful review, we shall pass this on to our team at Wombwell Hall.
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Review from S D (Sister of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was truly shocked to see my sister. Her room was very basic to say the least. No sink toilet or shower. Nothing to make the room feel homely. She has no way of moving herself in or around her bed, which didnt look very comfy. She just stays in bed all day and night with nothing to do. I'm in shock.
If I could I'd move her to a care home near me in Essex. Not impressed.
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Review from Carol B (Friend of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend received his British Empire Medal today and was well looked after.
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Review from E B (Brother of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for the presentation day, everybody done very well. Would like to thank the carer for getting my brother ready for the day. Please continue your service.
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Review from Michael F (Husband of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
There is a lack of care, particularly with giving medication - a cream is supposed to be applied three times a day but is rarely given more than twice. Staples keep running out (tea bags, sugar and sweeteners). When asking for anything the answer is mostly 'not at this minute' or 'you will have to wait'.
Staff do not come into the room so that my wife can see them or hear them a lot of the time.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Wombwell Hall Care HomeThank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the quality of care and colleague’s conduct. At HC – One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the home to arrange a suitable date and time?
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Review from Julie C (Respite Resident) assisted by family/friend published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to stay after fracturing my ankle. The room was very pleasant and the main staff that looked after me were fantastic (very caring).
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Review from Ann W (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided for our mum has been superb and also in Mum's last few days the support given to the family was great. Many thanks to all staff.
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Review from J N (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been looked after well for the last three years. Staff are friendly and do their best to accommodate any requests we may have. The activities team work very hard. Communal areas have been refurbished but some bedrooms still need to be updated. Overall, I am happy with the care Mum is receiving.
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Review from Jean D (Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words wouldn't describe what wonderful treatment I've has since I've been here, to be honest, I shall be sorry to leave, but there's no place like home is there. The nurses were great; they didn't mind what they did for me. Thank you all.
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Review from Sarah E (Niece of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty came in for a short stay from the hospital, and the difference the staff have made to her is fantastic.
My aunty had poor mobility and had lost a lot of weight, and now after two months, she has put on weight and is able to walk a little, and this is all down to the wonderful staff.
She now
gets her hair done once a week, and is joining in activities and is "living" again, and I could not ask for more.
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Review from Amtony H (Friend of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am writing this review as I want to say how lovely it is to be able to visit again. The carers help out with making sure we have our test before coming in to make sure that everyone is safe, and even though I am sure this makes their job even harder, they always seem pleased to see us and happy to
help!
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Review from A M (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, my mother was admitted to Wombwell Hall Care Home in January 2020 and the home has, of course, been in almost permanent lockdown since then. Notwithstanding she is 93 this year, contracted covid and is still with us which can only be due to the care and diligence of the excellent staff.
Due to the minimum amount of inside visits that I have been able to make over the past 15 months, I feel unable to comment on some areas.
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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.593 for Wombwell Hall Care Home is calculated as follows: ( (274 Excellents x 5) + (57 Goods x 4) + (29 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 371 Ratings = 4.593
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Richard

Richard Lawson

Job Title: General Manager Joined: 2025

Richard has enjoyed a varied career. After beginning his post college working life in social care, he then focussed on working with teenagers and young people. This in turn led him, (by accident he will tell you) to take to the high seas, and spent a number of years on cruise ships around the globe. Upon returning to dry land, Richard worked in a number of related industries both in the UK and for a short period abroad - hospitality, entertainment and show management, including media and local radio - he even became an award winner whilst managing a seaside pier and theatre!


However, this led to Rich being headhunted back into health and social care management, which is where he has stayed for the past 15 years. He has worked as a Home Manager, General Manager, Operations Director, Regional Manager and Director - and now is delighted to join Belmont Healthcare as the General Manager at Wombwell Hall. A little care village with a big heart and ambitious plans for the future...


Richard's whole career has centred around the same basic core principles and values, from day one. A love, respect and duty of care for people, a passionate commitment to the most outstanding customer service which includes caring - really, really caring. And that is as true today as it ever was - and what you will find at Wombwell Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wombwell Hall Care Home to verify any information. View our terms and conditions. Wombwell Hall Care Home has an Enhanced Service - more info.