Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.6 109 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Richard Lawson (General Manager)

Local Authority / Social Services

Admission Criteria

  • All Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (112)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (26)

Visiting

  • Visitor's to sign in on arrival via an electronic device.

Parking

  • Car Park available, Disabled access and electric charging point.

Wombwell Hall Care Home Reviews (109)

Total of 109, showing 21-40
9.6

Wombwell Hall Care Home has a Review Score of 9.6 (9.599) out of 10, based on 30 reviews in the last 2 years. Over all time Wombwell Hall Care Home has 109 reviews.

Overall Experience

  • 60
  • 40
  • 5
  • 3
  • 1

Date Published

109
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Review from Barbara S (Respite Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. Very welcoming and food good. No complaints at all. My stay here has been good. Rooms are nice, lovely outlook. Could not be better. (I stayed in Copperfield.)

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority and we look forward to welcoming you again soon. Thank you so much for taking the time to leave us a fabulous review. We are thrilled to hear that you loved your experience with us and look forward to sharing this with Team Wombwell. Kind regards, Belmont Healthcare Team.

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Review from L D (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank you all enough for the care and patience you showed Mum and all of us during her time at Wombwell Hall. We are so grateful to you all for making her last couple of weeks as comfortable as possible and for all your kindness.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Taking the time to leave such a great review about out service has really made our day, thank you. We are so pleased that we met your dear mum's needs and it was our absolute pleasure to do so. We're looking forward to sharing your kind words with our team. We'd like to express our sincere condolences to you and your family. Kind regards, Belmont Healthcare Team.

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Review from V C (Sister of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident in Wombwell Hall Care Home for three and a half years and I consider that he has been well looked after. He is completely bedridden, his room has a patio door and this is important to him as he can see trees, squirrels and birds and the flowers in his hanging basket. His
carers treat him with dignity and respect and seem to be genuinely in his welfare.
I would like to thank all the staff at Wombwell, including the sisters, carers, cleaners, laundry staff, chefs, gardener and maintenance men, who strive to make the residents' lives as comfortable as possible. I always feel welcome when I visit the home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! We truly appreciate your feedback! Thank you. Your review has brightened our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide outstanding care to make every resident's life as comfortable as possible.
Once again, thank you for choosing us and for the incredible rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Best wishes from all at Belmont Healthcare.

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Review from D G (Son-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Patient hygiene care is not up to standard, more care needs to be taken when washing, often find food down her clothes and around her mouth, also excrement under finger nails.
She seems quite happy being there but then she does sleep for most of the time.
Therefore the marks I give relate mainly
to the personal hygiene care.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for sharing your rating with us and for bringing this to our attention. We appreciate your time taken to provide us with honest feedback. We are pleased to hear that your Mother-In-Law is happy but we're sorry to learn that the personal care hadn't appeared to have been up to our usual high standards at the time of your visits. We addressed your issues with the care team and straight away, implemented some changes to routines, meaning your initial concerns will not arise again. After speaking with your family, it is nice to hear that you've already seen an improvement and that you're much happier since we implemented those changes. We would like to assure you of our best intentions at all times, from the Belmont Healthcare Team.

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Review from A L (Partner of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff. Very patient and kind. Helpful and caring.
Always have time to communicate and help with anything.
Loads of activities to keep the residents mentally and physically active.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! Thank you so much for the five star review, we're overjoyed! We really appreciate and value your feedback. We can't wait to share this wonderful review with Team Wombwell. Best Wishes from all at Belmont Healthcare.

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Review from Kim S (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the nursing staff and carers at this home enough. They gave my mum such a wonderful experience while she was in their care. The staff are friendly, caring and very professional. Would highly recommend them to anyone looking for care for a loved one.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We are incredibly grateful that you took the time to leave us this fantastic review. We are so pleased that your dear mum had a wonderful experience and is so nice to hear that our staff are friendly, caring and professional. We will ensure that we pass on your kind words. Thank you for sharing this with us and the community, much appreciated. Best Wishes from all at Belmont Healthcare.

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Review from P F (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the drop-down unit in Copperfield House for 2 weeks after being discharged from the hospital. The staff have made her feel very welcome and have reassured her at times when she is worrying about something. Her room is clean and very cosy and she has been enjoying the food. I feel
happy that he is being looked after well, she is moving to Pickwick House in the next few days and I'm sure she will be happy there.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We're so pleased to hear you feel content that your mother is being looked after well in our care. It is always so nice to hear words like 'very welcome' and 'reassured her' used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for your mother here. We hope she settles in well at Pickwick. Best wishes from all at Belmont Healthcare.

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Review from A B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was brilliant to Mum, care was great, couldn't ask for better.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out of your day to share this wonderful review with us. We’ll ensure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Best wishes from all at Belmont Healthcare.

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Review from Lorraine R (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring environment for Dad during his stay on Pickwick at Wombwell Hall Care Home.
The staff showed compassion, sympathy and empathy towards him every day. We were looked after as a family too. The staff worked hard and with dedication. We will always be grateful
for the care he received while in their care. Many thanks.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out of your day to leave us a positive review. We strive to provide our residents with the best quality care and we're glad to hear that we've succeeded. Our compassionate team at Wombwell will be delighted to receive this wonderful review. Best wishes, from all at Belmont Healthcare.

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Review from M H (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff in Wombwell Hall to be very hard working and take good care of my mother, especially the senior carer, nothing is a problem for her, also very polite to all our family and mother and we know she is left in good hands with her and her staff.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time out to leave us a lovely review and for sharing this with us and the community. This was so lovely to read, it makes us all feel proud to know you feel your mother is in good hands. It is our absolute pleasure to care for her. Best Wishes from all at Belmont Healthcare.

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Review from Gloria L (Sister of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was taken into Wombwell Hall in March and he had been taken off of medication for prostate cancer. Your staff, nurses and carers could not be faulted, they were kind and patient. He could not have received better care and attention.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Thank you so much for taking the time to leave us a glowing review. We are so pleased that your brother was content with our care. We will share your kind words with our lovely team. Best Wishes, from all at Belmont Healthcare.

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Review from Tony C (Son of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only just been a resident for a couple of weeks, she seems happy enough. A resident who was in a room next to her and played music in the night has been moved after Mum complained. The food is good and they will often make her something else if she doesn’t fancy the dinner. The staff seem
proactive and are always popping in on her to see how she is.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

We're really grateful and appreciate you taking the time to share your review with us. We're happy to hear that your dear mum was listened to. We will ensure your valuable feedback gets shared with our lovely team. Best wishes from all at Belmont Healthcare team.

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Review from Gayna C (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was having trouble finding a chair that she could sit comfortably in. The administrator at head office arranged for one to be provided to Mum, as I couldn’t afford to purchase Mum her own one. She was so helpful. I can’t explain how grateful I am for her help and for the director and his help
too. Made my mum’s life so much better. Thank you again.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to send in such a lovely review, we will of course ensure that your kind words are shared with everyone. We believe that it's key that our Head Office team work very closely alongside our Care Teams across all of our locations - and we are so glad that on this occasion we were able to help and assist in making your Mother much more comfortable at Wombwell Hall, this is incredibly important to us.

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Review from Jennifer M (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely nice place. Staff very helpful.
My mother is very happy while she recovers from a fracture to her knee.
My late father also received a great deal of loving care from everyone and it's lovely to see that this loving care is still the case today.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Hello Jennifer, thank you so much for taking the time to leave us your wonderful review. Your kind words go a long way - we will ensure that these are passed on to our Wombwell Hall care team, who will appreciate them very much. Wishing your Mother a speedy recovery from her knee fracture - with warmest regards.

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Review from A A (Sister of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst I appreciate you have not long taken over this care home, I'm very disappointed in the lack of care standards and other care values at Wombwell Hall Care/Nursing Home. This is partly due to, I believe the care Home providers prior to Belmont taking over, although at present I personally feel
improvements are needed and to be sustainable even on “Belmonts Watch”.
Some of the staff are lovely, caring and efficient others are not.
Therefore I cannot give a great review as you may have hoped at this present time.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your review we are of course extremely disappointed that the care standards were not up to expectations. We have a strong set of values and standards as an organization these of course take time to become embedded in the home. We have been working tirelessly since taking the home over 4 months ago and have received very positive feedback from many family members. I see that the review relates to September 2022 when the home was owned by the previous owners, I believe if you visited us again you would see a great improvement. Thank you again for your review we will of course share this with the team and use it to keep improving our service.

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Review from Sarah S (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and, although very busy, do their utmost to make our mum happy and comfortable, chatting and cheering her up. The staff are also most helpful to the family, answering questions about our mum and maintaining a friendly relationship with us. Thank you Wombwell Hall staff! The finance
officer has been very helpful, especially when we had to sort out finances at the start of Mother's stay.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your positive review concerning the care of your mum. We are delighted that the staff are so helpful and you find them welcoming and friendly. I am pleased that your mum's finances got sorted out when she first arrived. We shall, of course, pass on your comments to our fantastic team.

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Review from David H (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always there when needed and help with any questions. Make Mum laugh, very happy atmosphere from all staff.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your wonderful review. We are delighted that your mum is happy and there is a positive atmosphere in the home. We shall ensure that the team have this review passed on to them.

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Review from Julie W (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, always around when needed. Always make my mum laugh. Nothing is ever too much.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for this amazing review of Wombwell Hall. We are delighted that your mum is happy and enjoys a laugh with the fantastic team. We shall, of course, pass on your comments.

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Review from J H (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and nurses are very kind and caring, even though they are always busy. Mother could be quite demanding and awkward at times, but they reassure her and try to calm her when upset.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your kind review. We are so pleased that the staff are able to reassure your mother and support her when she is upset. We shall, of course, share this review with the rest of the team.

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Review from Graham F (Husband of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round.

Reply from Clare Swan, Operations Director at Wombwell Hall Care Home

Thank you for your wonderful review, we shall pass this on to our team at Wombwell Hall.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Wombwell Hall Care Home is calculated as follows: ( (239 Excellents x 5) + (68 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 337 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Richard

Richard Lawson

Job Title: General Manager

Joined: 2025

Richard has enjoyed a varied career. After beginning his post college working life in social care, he then focussed on working with teenagers and young people. This in turn led him, (by accident he will tell you) to take to the high seas, and spent a number of years on cruise ships around the globe. Upon returning to dry land, Richard worked in a number of related industries both in the UK and for a short period abroad - hospitality, entertainment and show management, including media and local radio - he even became an award winner whilst managing a seaside pier and theatre!


However, this led to Rich being headhunted back into health and social care management, which is where he has stayed for the past 15 years. He has worked as a Home Manager, General Manager, Operations Director, Regional Manager and Director - and now is delighted to join Belmont Healthcare as the General Manager at Wombwell Hall. A little care village with a big heart and ambitious plans for the future...


Richard's whole career has centred around the same basic core principles and values, from day one. A love, respect and duty of care for people, a passionate commitment to the most outstanding customer service which includes caring - really, really caring. And that is as true today as it ever was - and what you will find at Wombwell Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wombwell Hall Care Home to verify any information. View our terms and conditions. Wombwell Hall Care Home has an Enhanced Service - more info.