Wombwell Hall Care Home

Wombwell Gardens, Northfleet, Gravesend DA11 8BL
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9.6 111 Reviews
  • Wombwell Hall Care Home, Gravesend
Positioned at Wombwell Gardens in the town of Northfleet Wombwell Hall is a 120-bed care home offering specialist residential nursing care and palliative care for those living with dementia, Alzheimer’s, Parkinson’s, confusion, and other similar conditions.

The purpose-built care home is in a quieter part of Northfleet’s urban community. Surrounded by green space and tree canopies, the home is set in a pleasant and peaceful position yet benefits from easy access to town-based amenities.

Having recently benefitted from a thoughtfully designed refurbishment, the communal areas such as the dining rooms, lounges, day rooms, conservatory, hair salon and treatment rooms have been designed to enhance the daily lives of everyone who calls Wombwell Hall their home.

Kindness is at the heart of everything the care team does at Wombwell Hall; person-centred care and wellbeing is top priority. Personalised care plans consider not only medical, personal, and dietary needs, but also the individual's likes and dislikes, religious preferences, and suggestions from family members.

As part of a person-centred care delivery plan, individuals are encouraged and supported to participate in their pastimes and hobbies or embark on learning something new in a fun and inclusive environment.

Wombwell Hall has many places in which to relax, dine, exercise, socialise and be creative. The landscaped garden and patio are the perfect spot to spend time with friends and family, or with one of the many neighbourhood groups or volunteers who visit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Wombwell Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Richard Lawson (General Manager)

Local Authority / Social Services

Admission Criteria

  • All Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (112)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • Visitor's to sign in on arrival via an electronic device.

Parking

  • Car Park available, Disabled access and electric charging point.

Wombwell Hall Care Home Reviews (111)

9.6

Wombwell Hall Care Home has a Review Score of 9.6 (9.612) out of 10, based on 32 reviews in the last 2 years.
Over all time Wombwell Hall Care Home has 111 reviews.

Overall Experience
  • 62
  • 40
  • 5
  • 3
  • 1
Date Published
  • 111
  • 10
  • 18
  • 32
  • 79
Reviewer Connection to Wombwell Hall Care Home
  • 32
  • 14
  • 14
  • 8
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 111, showing 61-80
Review from Rita H (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the arrival of the manager in Pickwick House at Wombwell Hall, I have noticed a big difference in very little time.
The team appear to be less rushed and there seems to be more of them on duty at any one time.
It is lovely to see more residents in the day room and there is a lot more interaction
with the team.
A trip out to the café this afternoon - how wonderful.
Well done team Pickwick.
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Review from C B (Wife of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with the care and attention which the staff have given to my husband.
He has been treated with dignity and encouraged to get moving after as spell of six weeks in bed at hospital.
After two weeks he is able to stand out of the chair and beginning to walk again.
The staff
have been very encouraging at all times and this has helped him as well as me.
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Review from Ann E (Relative of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my husband's auntie here once a week and I can clearly see how hard the staff work. They are extremely patient and eager to give the best possible care to their residents. I am very impressed with the energetic activities team who strive to make each day as fulfilling as possible. Thank you.
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Review from Dean L (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing staff are very helpful and accommodating. On my pre-visit was shown all over the residence and I was very impressed. Nothing is too much trouble. Since my mother was admitted it has taken a lot of worry and pressure away from me and I now can relax and concentrate on other matters knowing
she is in good hands. The carers are very supportive and very kind, listening to my concerns and putting my mind at rest. I can and will thoroughly recommend Wombwell Hall if asked.
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Review from A M (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so helpful and supportive, and go out of their way to assist my mother and keep us informed as to her wellbeing.
She finds it difficult to eat - but has been assisted to find things that suit her.
The room is well decorated and kept clean.
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Review from S W (Daughter of Resident) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although I think the staff are dedicated to their jobs, I feel sometimes there seems to be a lack of organisation and urgency to deal with issues.
I appreciate that the staff are under a lot of pressure due to shortage of staff and funding.
Reply from Claire Hurworth, Care Line Manager at Wombwell Hall Care Home

Thank you for your comments. We value the opportunity to review our service. We will always look to maintain the appropriate levels of staff to meet the care requirements and we certainly want to ensure that our organisation at the home is both proactive and demonstrates efficiency when dealing with issues. We will share this feedback with the team – Thank you.

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Review from Rose S (Daughter-in-law of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most important thing is the kindness of the staff, nothing is too much trouble for them.
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Review from P S (Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good attention.
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Review from Lynn E (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resdient for over 4 years and in all that time, all the staff have looked after her with dignity and respect. They cared for her as though she was family. We will always be grateful for all their care and help in making mum's last few years as happy as it could be.
Cannot praise the staff
enough.
Thank you.
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Review from J S (Great-granddaughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are lovely, very caring and supportive and always taking care of her. My aunt enjoys being here and is always laughing. I would recommend this care home to anyone. My aunt is in the safest hands of the girls. No concerns about her care.
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Review from S E (Wife of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always welcoming when I visit my husband. They tell me what has been happening with him. They are a lovely bunch and seem more like family than staff.
My husband loves having banter with them.
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Review from Herbert L (Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is set in a pleasant, well-kept environment and provides a good variety of meals. On the whole, the staff are very caring but often overworked. The activities team provide a good range of things to do to suit all abilities, supplying help where needed.
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Review from J A (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Wombwell Hall (Pickwick House) for nearly 3 years. We spent a lot of time investigating all the care homes in the area and found that Wombwell Hall was the best in every respect. The staff are clearly dedicated and caring for all of the residents. It requires a special kind of
dedication to care for the elderly and they have it. I would have no hesitation in recommending Wombwell Hall.
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Review from Sue L (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. They are making my mother very comfortable and all the staff are very kind and caring, especially the lady in charge. I would not hesitate to recommend this home to anyone. My Mum is well fed, looked after with the utmost kindness and happy.
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Review from Carol M (Sister of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister spent a little over two weeks in Wombwell Hall Care Home before she sadly passed away. The staff were unfailingly kind, caring, empathetic to both her and our family. They were warm and friendly and went the extra mile for us. A lovely home and one the company should be proud of. My mum also
passed away in Wombwell Hall Care Home 10 years ago and received the same excellent care.
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Review from F S (Son of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been cared for by the staff very well and are appreciative of her needs. Staff are friendly and cheerful. Food and soft drinks are well looked after and she is washed and cleaned with care.
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Review from A H (Brother of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother spent the last 6 months of his life at Wombwell Hall. He suffered from MND which left him at times very frustrated at his inability to communicate, which in turn made him very demanding at times. We have to commend the staff for their patience over that period of time. However he did often
complain about the night staff treating him as a dementia patient, he understood exactly where his life was going.
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Review from Jacqueline K (Respite Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found my stay here a very positive one. Everyone makes you feel welcome and explains any care or treatment plans with you. Nursing staff and carers are excellent and make you feel as you are part of a big family. The only problem is that some residents keep shouting and banging on tables at night
and during the day - very upsetting for visitors and grandchildren.
Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your kind comments regarding the staff and the Home during your stay at Wombwell. Some Residents have limited abilities and the shouting and banging of objects is their way of communicating. We apologise if this caused any upset to your family members and visitors but are pleased to hear that your stay overall was a positive one.

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Review from Michael B (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst the staff are willing and have the skills for the tasks - they lack management guidance. The staff number of two per night for 30 beds per unit is not sufficient - toilet arrangements are compromising.
The activities could and should be much better organised with more budget staff.
Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your comments. Sorry that you feel we have 2 staff on at night, we actually have three night staff members per unit which includes a trained nurse who forms part of the team. If more than one resident needs to use the bathroom at the same time, we need two members of the team to assist. Regarding activities at the home, we have a new team member that has just joined the Wellbeing Activities team, bringing the total to four which should enable us to provide more activities across the home. However, we always welcome ideas on new and meaningful activities for our residents and try to focus on things that our residents want to do or are interested in.

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Review from Norman S (Husband of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In the recent past, there has been a low priority to take people to the toilet. Long waiting times for buzzers to be answered, then turned off and having to wait for a carer to return. Some of the food is inedible, some very good. There is a shortage of day staff and certainly at night. Residents are
kept on medication long after needed, painkillers etc. It's up to relatives to see the doctor and get them stopped, overall cleanliness is good, and some staff very good.
Reply from Clare Sheehan, Careline Advisor at Wombwell Hall Care Home

Thank you for your comments. Please feel free to come into the Home to discuss your points with us. We have an ongoing recruitment campaign to attract the kindest people to join our team and an excellent training program to provide our team with the tools to provide the best care. However, at busy times it can take a little longer for staff to answer call bells, but we do monitor response times on a regular basis to ensure we are able to meet our resident’s needs safely. The chef liaises with the unit to discuss diet preferences for our residents and we offer a diverse set of options from our nutritionally balanced menu and offer alternative menu options to ensure we are meeting resident’s needs and accommodating specific tastes and diets. I am happy to pass specific feedback on meals to our chef.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Wombwell Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.612 for Wombwell Hall Care Home is calculated as follows: ( (258 Excellents x 5) + (68 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.612
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wombwell Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Richard

Richard Lawson

Job Title: General Manager Joined: 2025

Richard has enjoyed a varied career. After beginning his post college working life in social care, he then focussed on working with teenagers and young people. This in turn led him, (by accident he will tell you) to take to the high seas, and spent a number of years on cruise ships around the globe. Upon returning to dry land, Richard worked in a number of related industries both in the UK and for a short period abroad - hospitality, entertainment and show management, including media and local radio - he even became an award winner whilst managing a seaside pier and theatre!


However, this led to Rich being headhunted back into health and social care management, which is where he has stayed for the past 15 years. He has worked as a Home Manager, General Manager, Operations Director, Regional Manager and Director - and now is delighted to join Belmont Healthcare as the General Manager at Wombwell Hall. A little care village with a big heart and ambitious plans for the future...


Richard's whole career has centred around the same basic core principles and values, from day one. A love, respect and duty of care for people, a passionate commitment to the most outstanding customer service which includes caring - really, really caring. And that is as true today as it ever was - and what you will find at Wombwell Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wombwell Hall Care Home to verify any information. View our terms and conditions. Wombwell Hall Care Home has an Enhanced Service - more info.