Submit a Review for Banbury Heights Nursing Home
11 Old Parr Road, Banbury, OX16 5HT
View Full Details of Banbury Heights Nursing HomeLatest Reviews for Banbury Heights Nursing Home
12 December 2025
M dad is 96 and the staff look after him like its their dad he has been here for two years and I can not fault the home.
04 December 2025
I have found the management and the staff of Banbury Heights so helpful and refreshingly human. All of the staff really seem to put authentic care into their work. The food is certainly to my mum's liking and the staff are finding their ways around her quirks and in doing so, making life easier for all involved. Win, win, the place may not look the best, but I'd take the human aspect over fake florals any day. Thanks to you all.
26 November 2025
My mum received end of life care at Banbury Heights Nursing Home. The way she was cared for couldn't have been better and she was kept comfortable throughout. I can also say the same for how we as family were treated. As we stayed day and night we were shown extraordinary care as if from family with endless cups of tea, meals and biscuits. The manager and lead nurse deserve a special mention as do the two carers who worked Tuesday to Thursday nights who sat with me during the night and listened as I talked about mum. They were wonderful. All of the staff were great though and there were too many to give a special mention. I want to add that the atmosphere both day and night was lovely. Although the day was somewhat noisy at times, at night it was peaceful and calm. The residents were treated with the same dignity and respect in the early hours. An especially big thank you to the night staff who looked after mum and I.
26 November 2025
Mum was sent here a few weeks ago when she was discharged from Hospital. I can honestly say the care she received was exemplary. From managers to cleaners everybody cares. If I was to end up in a nursing home for any reason I'd want to be sent here. The food was excellent, over the last couple of weeks the family spent a lot of time with mum and were always offered meals. I know a lot of people grumble about nursing home charges but for me the quality of care was above and beyond what was paid.
26 November 2025
Nice friendy staff, Mum seems settled and well looked after, food always looks very good and is varied, visitors always made to feel welcome. Keep up the good work.
03 November 2025
The staff and management at Banbury Heights are excellent, every one is caring and attentive to all the patients. The food is varied and nutritious and various drinks are available. The management are always helpful and caring. It's a very stressful time for me but I have the comfort of knowing that my wife is being well cared for and looked after. 10 out of 10 for everyone at this fine care home.
09 September 2025
I am extremely happy with the care and attention that all the staff at Banbury Heights give to my mother. It was difficult for me to look after her over the previous years, seeing her deteriorate, and now seeing the transformation in her well-being since she has been there is truly heart-warming. I would not want her to be anywhere else.
09 September 2025
From the first meeting with management in October 24, we knew that Mum would be well looked after at Banbury Heights. They were both natural, genuine ladies who put us at ease about putting mum in a care home. Since Mum has been there, we have noticed how happy she seems in her own world. She's well looked after and always clean & tidy. When she's been ill, she has received the best of care, both timely & efficiently.
09 September 2025
Could not be happier with the overall care my mother is receiving by the staff and management at Banbury Heights. Well done and thank you to everyone there for making my mum's stay a pleasant and happy one.
01 July 2025
Mum arrived confused, anxious, withdrawn, and deeply sad. From day one, the staff treated her with incredible compassion, patience, and respect-not just as a patient, but as the strong, proud woman she has always been. The care team at Banbury Heights truly went above and beyond. They didn't just care for her-they cared about her. One of the most touching things was how they helped her rediscover her love for fashion It may seem like a small thing, but for her, it was a big part of feeling like herself again. Thanks to the unwavering support and love she received, we saw our mum come back to life. She laughed again, engaged with others, and regained her sense of self. We will always be grateful to the team at Banbury Heights for helping her heal and
04 April 2025
The staff at Banbury Heights Nursing Home have been amazing. They are so supportive to my brother and he has come on leaps and bounds since being in their care.
31 March 2025
Our dad was placed in emergency care at Banbury Heights Nursing Home. He settled in quickly enjoying the kindness of the staff, the activity sessions & visits from nursery & animal unit. We were impressed with the care & kindness shown to him. He was always in clean clothes, shaved & had a haircut whilst resident which meant a lot to us his family. Sadly he has since passed but we would definately recommend Banbury Heights Nursing Home.
26 February 2025
Banbury Heights have gone above and beyond the need to look after my mum, she has been treated with respect, dignity and care. All staff are amazing going beyond their line of duty, and are golden! I cannot express my appreciation enough. I think this Care Home is outstanding. My mum is looked after, fed, warm and comfortable in her last days of life, which are few. This home deserves credit.
17 February 2025
Do not send family members here. Worst care home ever. Stole money from my grandmother had to get the police involved. When we confronted the staff they served notice for my gran to leave (best thing to happen as the place is so bad). The managers are awful and constantly lie. Worst thing I did was send my family here. Should have believed the reviews I read. Levels of neglect is unreal. I visited plenty of times and its so poor. Dirty beds and rooms, unresponsive staff, latest was toilets being out of order for 4 days, took videos off this. We constantly took pictures as was so bad, had to be reported. Would not have give this place a single star if this this site would allow it, this place needs to be shut down!
06 February 2025
Throughout my husband's six-week stay, he was treated with kindness, respect and dignity. All staff are professional, cheerful and helpful. It has been a pleasure to visit him here.
09 October 2024
As the Roman Catholic Chaplain I have been visiting Roman Catholic residents for the past 20 years and have always been well received. The staff have always been helpful and I enjoy visiting many of the residents.
02 October 2024
I have to live the rest of my life knowing that I sent my mum here for the last 6 weeks of her life. The staff spoke their own language quite a bit and didn't seem to interact with my mum or other residents while I was there. Hot/warm water was given to Mum to rinse her mouth out after brushing her teeth (when she was given her toothbrush). The food didn't look or taste nice. Should have phoned me in the morning of the 7th of August when Mum said she felt unwell and had stomach pains.
12 September 2024
I am writing to say what a joy and pleasure it is for me to visit a friend in Banbury Heights Nursing Home. I am always warmly welcomed by all staff - management. With fifteen years of visiting, I find it a sheer joy and always look forward to going twice every week. And why is this? Simply because of all the love and care given to the residents, especially my friend and she always says how much she likes living there and I can say, without a shadow of a doubt, I am more than impressed with what I see every time I visit.
21 March 2024
My husband was in the care home for really 13 months and was looked after very well by all the staff. Everyone seems very cheerful and very hardworking and dedicated to what they do. Thank you so much for looking after my husband so well.
20 June 2023
Thank you for taking care of my auntie, she was very happy with you at Banbury Heights Nursing Home and made lots of friends. We as a family were very sad when she had to leave you but she has now moved nearer to family which is also important to her well-being. Again, thank you all very much for taking such great care of her for us.
Latest Reviews for Banbury Heights Nursing Home
12 December 2025
M dad is 96 and the staff look after him like its their dad he has been here for two years and I can not fault the home.
04 December 2025
I have found the management and the staff of Banbury Heights so helpful and refreshingly human. All of the staff really seem to put authentic care into their work. The food is certainly to my mum's liking and the staff are finding their ways around her quirks and in doing so, making life easier for all involved. Win, win, the place may not look the best, but I'd take the human aspect over fake florals any day. Thanks to you all.
26 November 2025
My mum received end of life care at Banbury Heights Nursing Home. The way she was cared for couldn't have been better and she was kept comfortable throughout. I can also say the same for how we as family were treated. As we stayed day and night we were shown extraordinary care as if from family with endless cups of tea, meals and biscuits. The manager and lead nurse deserve a special mention as do the two carers who worked Tuesday to Thursday nights who sat with me during the night and listened as I talked about mum. They were wonderful. All of the staff were great though and there were too many to give a special mention. I want to add that the atmosphere both day and night was lovely. Although the day was somewhat noisy at times, at night it was peaceful and calm. The residents were treated with the same dignity and respect in the early hours. An especially big thank you to the night staff who looked after mum and I.
26 November 2025
Mum was sent here a few weeks ago when she was discharged from Hospital. I can honestly say the care she received was exemplary. From managers to cleaners everybody cares. If I was to end up in a nursing home for any reason I'd want to be sent here. The food was excellent, over the last couple of weeks the family spent a lot of time with mum and were always offered meals. I know a lot of people grumble about nursing home charges but for me the quality of care was above and beyond what was paid.
26 November 2025
Nice friendy staff, Mum seems settled and well looked after, food always looks very good and is varied, visitors always made to feel welcome. Keep up the good work.
03 November 2025
The staff and management at Banbury Heights are excellent, every one is caring and attentive to all the patients. The food is varied and nutritious and various drinks are available. The management are always helpful and caring. It's a very stressful time for me but I have the comfort of knowing that my wife is being well cared for and looked after. 10 out of 10 for everyone at this fine care home.
09 September 2025
I am extremely happy with the care and attention that all the staff at Banbury Heights give to my mother. It was difficult for me to look after her over the previous years, seeing her deteriorate, and now seeing the transformation in her well-being since she has been there is truly heart-warming. I would not want her to be anywhere else.
09 September 2025
From the first meeting with management in October 24, we knew that Mum would be well looked after at Banbury Heights. They were both natural, genuine ladies who put us at ease about putting mum in a care home. Since Mum has been there, we have noticed how happy she seems in her own world. She's well looked after and always clean & tidy. When she's been ill, she has received the best of care, both timely & efficiently.
09 September 2025
Could not be happier with the overall care my mother is receiving by the staff and management at Banbury Heights. Well done and thank you to everyone there for making my mum's stay a pleasant and happy one.
01 July 2025
Mum arrived confused, anxious, withdrawn, and deeply sad. From day one, the staff treated her with incredible compassion, patience, and respect-not just as a patient, but as the strong, proud woman she has always been. The care team at Banbury Heights truly went above and beyond. They didn't just care for her-they cared about her. One of the most touching things was how they helped her rediscover her love for fashion It may seem like a small thing, but for her, it was a big part of feeling like herself again. Thanks to the unwavering support and love she received, we saw our mum come back to life. She laughed again, engaged with others, and regained her sense of self. We will always be grateful to the team at Banbury Heights for helping her heal and
04 April 2025
The staff at Banbury Heights Nursing Home have been amazing. They are so supportive to my brother and he has come on leaps and bounds since being in their care.
31 March 2025
Our dad was placed in emergency care at Banbury Heights Nursing Home. He settled in quickly enjoying the kindness of the staff, the activity sessions & visits from nursery & animal unit. We were impressed with the care & kindness shown to him. He was always in clean clothes, shaved & had a haircut whilst resident which meant a lot to us his family. Sadly he has since passed but we would definately recommend Banbury Heights Nursing Home.
26 February 2025
Banbury Heights have gone above and beyond the need to look after my mum, she has been treated with respect, dignity and care. All staff are amazing going beyond their line of duty, and are golden! I cannot express my appreciation enough. I think this Care Home is outstanding. My mum is looked after, fed, warm and comfortable in her last days of life, which are few. This home deserves credit.
17 February 2025
Do not send family members here. Worst care home ever. Stole money from my grandmother had to get the police involved. When we confronted the staff they served notice for my gran to leave (best thing to happen as the place is so bad). The managers are awful and constantly lie. Worst thing I did was send my family here. Should have believed the reviews I read. Levels of neglect is unreal. I visited plenty of times and its so poor. Dirty beds and rooms, unresponsive staff, latest was toilets being out of order for 4 days, took videos off this. We constantly took pictures as was so bad, had to be reported. Would not have give this place a single star if this this site would allow it, this place needs to be shut down!
06 February 2025
Throughout my husband's six-week stay, he was treated with kindness, respect and dignity. All staff are professional, cheerful and helpful. It has been a pleasure to visit him here.
09 October 2024
As the Roman Catholic Chaplain I have been visiting Roman Catholic residents for the past 20 years and have always been well received. The staff have always been helpful and I enjoy visiting many of the residents.
02 October 2024
I have to live the rest of my life knowing that I sent my mum here for the last 6 weeks of her life. The staff spoke their own language quite a bit and didn't seem to interact with my mum or other residents while I was there. Hot/warm water was given to Mum to rinse her mouth out after brushing her teeth (when she was given her toothbrush). The food didn't look or taste nice. Should have phoned me in the morning of the 7th of August when Mum said she felt unwell and had stomach pains.
12 September 2024
I am writing to say what a joy and pleasure it is for me to visit a friend in Banbury Heights Nursing Home. I am always warmly welcomed by all staff - management. With fifteen years of visiting, I find it a sheer joy and always look forward to going twice every week. And why is this? Simply because of all the love and care given to the residents, especially my friend and she always says how much she likes living there and I can say, without a shadow of a doubt, I am more than impressed with what I see every time I visit.
21 March 2024
My husband was in the care home for really 13 months and was looked after very well by all the staff. Everyone seems very cheerful and very hardworking and dedicated to what they do. Thank you so much for looking after my husband so well.
20 June 2023
Thank you for taking care of my auntie, she was very happy with you at Banbury Heights Nursing Home and made lots of friends. We as a family were very sad when she had to leave you but she has now moved nearer to family which is also important to her well-being. Again, thank you all very much for taking such great care of her for us.