Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT

Banbury Heights is a family-run nursing home that has been providing high-quality care to the residents of Banbury for over 15 years. At Banbury Heights they recognise that each individual is different and this is the key to their ethos of work. They plan what they do based on an individual assessment of the needs and wishes of each of the residents. Staff will then work with each of the residents and their families to come up with a plan of care that promotes each person's wellbeing.

This ethos is supported by modern surroundings which are being constantly updated to ensure that Banbury Heights is a comfortable, pleasant environment.

Their doors are always welcome and if you have any further questions they would be happy to show you around their facilities.

Group: Brooklands Nursing Homes

Person in charge: Jude Shibu (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 47

Shared Rooms: 6

Rooms with ensuite WC: 44

Weekly Charges Guide: Nursing Care Single from £1020 , Nursing Care Shared (per person) from £1020 (These prices are only a guideline, please contact Banbury Heights Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Banbury Heights Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Banbury Heights Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.445 for Banbury Heights Nursing Home is calculated as follows: ( (141 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 256 Ratings = 4.445

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 14 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Banbury Heights Nursing Home has a Review Score of 9.4 (9.445) from 22 Reviews


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Banbury Heights Nursing Home?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Banbury Heights Nursing Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Cousin of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

The nursing home looked after my mother very well in her final weeks.

How likely would you be to recommend Banbury Heights Nursing Home? Likely

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Average Rating:   3.3 out of 5

My Mym had a stroke and was at Banbury Heights for 2 months. Their hard work, rehabilitation,m patience and general care has been second to none. Very friendly staff. Very good food and I can find no faults at all.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff have been wonderful to my mother, very kind and caring. They were very considerate, compassionate and sympathetic to all of us during her last few days.

How likely would you be to recommend Banbury Heights Nursing Home? Likely

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Average Rating:   3.7 out of 5

Charles Taylor, Manager at Banbury Heights Nursing Home responded to this review on 01 May 2018:

Dear Mrs C,

Thank you for your feedback and we are extremely glad that you found the staff caring and attentive. We have noticed that you listed the rooms as poor in your review and we will look to redecorate the room that your mother was in to improve this.

Overall care was very good. Thanking staff and care provided. People and staff were very nice.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

My mother spent the last two months of her life at Banbury Heights Nursing Home. The whole staff were professional, compassionate, patient and kind. They took great care of my mum and provided exactly the right level of care. Their communication with me was excellent. I would unequivocally recommend Banbury Heights Nursing Home to any family in the same situation.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother went to stay for a short time with a terminal illness, she liked her carer and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. They made her stay and ours as pleasant as it could be.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother went to stay for a short time with a terminal illness, she liked her carers and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. Made her stay as pleasant as it could be.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Dad spent a couple of weeks at Banbury Heights and from what I saw of the home it was truly exceptional. Staff were excellent, food was very good and the place itself was exceptional. Given the horror stories one hears about residential homes, this place was without doubt exceptional.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

To everyone here,

I have been very welcomed here and have been cared by everyone who have been so kind to me all the weeks I have been here.

Nothing but kindness every day I've been here. I hope that everyone knows how I feel about the kindness I have had every day.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff was excellent. Treated my late father with dignity. Everywhere in the home was nice and clean.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very knowledgeable Nursing staff that lead the overall staff team well. Ensuring that all staff are attentive and respectful to residents. Personally, it was nice for my Dad to have male staff on duty too. The home also has a brilliant 'activities' team, organising some truly memorable days and events that the whole family are invited to.
THANK YOU for all you did!!

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Throughout a bright clean colourful environment love and care displayed by smiling faces, caring, helpful and uplifted attitude. Colourful mobiles hang from the ceilings fresh young flowers abundantly arranged in halls, rooms, nooks and crannies beautiful! Safe comfortable homely relaxation spaces both in and outdoors. The walls display wonderful memory lane photographs of residents wedding, activities etc.
Group and individual outings arranged to match individual residents interests. I have seen many homes this one is outstanding. This is where I would like to be.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother spent 4 years at Banbury Heights and in all that time, was cared for very well. When she dies at the end of May 2017, their compassion and care from the staff was excellent. We spent as much time as we wanted with my dying mother and family. She died very peacefully and with dignity. Overall, the home was excellent.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I live in Australia but phoned mum regularly.
Each time I did the staff were always helpful and cheerful.
When mum became ill they spoke to us about her with genuine concern.
We visited the home on mum's death and found the staff compassionate.
We looked through the home and found it clean and inviting.
The staff knew who I was from the many phone calls and offered genuine symapathy.
On the whole, I was happy with where mum spent the last few years of her life.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother tells me every day how happy she is and how caring the staff are.
After the first few months of my mother's residence at the home, my daughter told me, "I am not sure what to do, I have never had to deal with a really happy Nan before!"

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the home more than satisfactory.

How likely would you be to recommend Banbury Heights Nursing Home? Likely

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Average Rating:   4 out of 5

The care and staff are second to none. Brilliant!

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care at all times, my mum was looked after really well and nothing was too much trouble for the staff of Banbury Heights. They went out of their way to make sure she was happy and comfortable at all times.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Banbury Heights Nursing Home was used for my father's rehabilitation that he so needed after spending a long period of time in the hospital. The care provided was of a high standard towards my father. The carers and nurses were very kind caring, friendly and considerate towards my father and us as a family. We were always made welcome and cannot fault the care that was provided.

How likely would you be to recommend Banbury Heights Nursing Home? Likely

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Average Rating:   3.8 out of 5

A very caring service.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

For the past year, my mother has been a resident of Banbury Heights, the first five moths with her husband. Upon his death, the staff have helped her to move on, join in, become a new person. It is hard to find fault with the care that she gets.
She is very happy in herself, the carers encourage her to enjoy her life and help her with all her needs. She tells me she feels safe.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother spent 8 weeks at the nursing home following her discharge from hospital. The care and support she received was excellent from the whole team. My mother initially was unable to do any of her personal care and had to rely on support from male and female staff. My mum felt that she was treated with respect and her dignity managed under the circumstances.

How likely would you be to recommend Banbury Heights Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

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