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Banbury Heights Nursing Home

11 Old Parr Road, Banbury, Oxfordshire OX16 5HT
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Banbury Heights Nursing Home, Banbury
Banbury Heights Nursing Home, Banbury
Banbury Heights Nursing Home, Banbury

Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury...  

Care Provided by Banbury Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000N/A

Please contact our dedicated team for an individualised price based on your care requirements

Contact Banbury Heights Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Megan Holland (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (6)

Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.

Parking

  • 2 small car parks on site

Banbury Heights Nursing Home Reviews (91)

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9.3

Banbury Heights Nursing Home has a Review Score of 9.3 (9.323) out of 10, based on 19 reviews in the last 2 years. Over all time Banbury Heights Nursing Home has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Carol B (Niece of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

Thank you for taking care of my auntie, she was very happy with you at Banbury Heights Nursing Home and made lots of friends. We as a family were very sad when she had to leave you but she has now moved nearer to family which is also important to her well-being. Again, thank you all very much for taking such great care of her for us.

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Review from Carol J (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card
Overall Experience

The carers are all lovely. The staff are helpful and friendly. Parking can be tricky sometimes. The food is excellent and plentiful (regular tea round). Overall I am happy with the care home. The staff are approachable if you have any concerns.

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Review from Jacqui W (Daughter-in-law of Resident) published on 23 May 2023 Submitted via Website
Overall Experience

My mother-in-law has been a resident the since August 2022 after being at another home which she hated. She is now settled, so content and speaks highly of the home and staff members here. It really makes us feel content that she is very happy. Given five stars because they all deserve it.

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Review from Caroline L (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience

The staff are amazing, they go above and beyond, my mum never wanted to go into a home. Once she was there she loved it. Also, the staff, the food, and her room. She died on 18th November and I live in Colorado, USA. They kept trying to get hold of me until they did. They were kind, caring, and like a family. The manager registered her death and got my death certificate. The other staff have always gone out of their way to help me and my mum, I am so happy she was in such a great place.

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Review from V S (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card
Overall Experience

A peaceful, calm quiet home for my father after a lengthy stay in hospital. I am impressed with the organised and professional manner with the information given to our family. Dad's room is very clean his bedding is also so clean. The staff have been helpful and kind. We feel relieved dad is so comfortable and have faith in the home and their ability to provide his care.

Reply from Aileen Sanchez, Manager at Banbury Heights Nursing Home

Thank you for your review. At Banbury heights, the team works hard to continue supporting the service users to make their stay exceptional and comfortable. The team are very passionate in providing this.

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Review from S H (Daughter of Resident) published on 6 September 2022 Submitted via Website
Overall Experience

My father moved to Banbury Heights Nursing Home after a period of respite care in another nursing home and my initial impression, based partly on the comparison, was that the home felt large and a bit tired and that his room was small. However, please do not be put off by this, as the staff are attentive and the care he received was excellent. I only wish we could have got him into Banbury Heights sooner as he, unfortunately, passed away in less than 48 hours of arriving. Again on his passing, the staff were exemplary. They were helpful and kind and made a difficult time that little bit easier. Many thanks to all at Banbury Heights who cared for my father and myself during this time.

Reply from Aileen Sanchez, Manager at Banbury Heights Nursing Home

Thank you so much for taking the time to review Banbury Heights. It is good to hear that the team are helpful and kind which has definitely helped you at your time of grief.

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Review from S W (Son of Resident) published on 8 February 2022 Submitted via Postal Card
Overall Experience

Caring staff who obviously work hard. Beleive the dementia floor and ticky to manage the different needs of residents with mild symptoms together in the same space as those with unpredictable behaviour. This and the homes setting are the reason he's moving. Again their care is great and the staff are lovely!

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you so much for taking the time to review Banbury Heights. We appreciate your feedback and continue to strive to ensure that all residents have a good experience.

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Review from A L (Relative of Resident) published on 17 January 2022 Submitted via Postal Card
Overall Experience

I can comment only generally on facilities etc. but found the staff excellent in attitude and patience, particularly with dealing with covid tests for visiting. Thank you and congratulations on your patience and hard work.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Many thanks for your kind review. The team has worked extremely hard through this challenging time.

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Review from A M (Resident / Service User) published on 10 January 2022 Submitted via Postal Card
Overall Experience

Everybody is so kind and helpful.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. Lovely to hear that the team were kind and helpful.

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Review from M O (Son of Resident) published on 10 January 2022 Submitted via Postal Card
Overall Experience

Very kind staff. Nice treatment of my relative. Clean, pleasant and good food.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. I am very pleased that relative enjoyed her stay with us.

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Review from R H (Resident / Service User) published on 10 January 2022 Submitted via Postal Card
Overall Experience

Lovely.

Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review, everyone is working really hard to ensure good standards of care.

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Review from Maureen H (Resident / Service User) published on 20 November 2020 Submitted via Postal Card
Overall Experience

Kind and considerate carers, nothing was too much trouble. The only improvement would be the food as vegetables were not well cooked and tough to eat. Also need more rapid response to a resident's alarms, especially when they need help going to the toilet. Toilet urgency should take priority over serving food, especially with elderly residents.

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home
Many thanks for your kind review. We appreciate your comments and are looking at improving our kitchen and menus in the coming weeks.

We are glad you enjoyed your stay and are recovering well at home.

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Review from M S (Resident / Service User) published on 5 October 2020 Submitted via Postal Card
Overall Experience

It took me a little time to get used to the routine here but I'm getting there. The lighting here is not very good so not keeping on the lines (trouble is I'm very much a recycled teenager!)

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your review, your comments are appreciated.

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Review from Pamela L (Respite Resident) published on 5 October 2020 Submitted via Postal Card
Overall Experience

I was looked after very well. Clean bed, good food - plenty. Tight in space to get around and plenty of attention. Helping in and out of bed which was very helpful. The staff were very good. The young lady who was a very hard worker sorted out different things to do to keep us occupied. Very nice.

Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your kind review, we are glad you enjoyed your stay.

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Review from Bernard R (Son-in-law of Resident) published on 1 September 2020 Submitted via Website
Overall Experience

It was my father-in-law's 99th birthday earlier this week, and my wife and I were able to spend some quality time with him, despite the constraints of the current Covid-19 guidelines. This was made possible by the wonderfully considerate staff. He had shown some signs of depression in recent weeks, but the efforts of the staff gave him a great lift. When we visited he was more responsive than he had been for some time, and with the staff singing to him and providing some lovely cake, he was like his old self. A big thank you to the management and staff for the continued great work you do.

Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home
Hi,

Many thanks for your kind words, we are so happy that we were able to celebrate this wonderful milestone with you during these 'strange' times we now call Covid-19 !

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Review from A L (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

Brilliant, helpful, friendly staff. 'Nothing is too much trouble' approach. Accommodated my mum's food likes/dislikes. Took very good care of her mental as well as physical wellbeing.

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Review from Veronica B (Wife of Resident) published on 29 June 2020 Submitted via Postal Card
Overall Experience

My husband had Parkinson's for 3 1/2 years and went into Banbury Heights in October 2019 (having had carers and myself looking after him at home). I visited frequently and saw they cared for him well. The carers and nurses were kind and patient, treating him politely and in a friendly way. Following careful turning in bed and hygiene. His room was quiet, but homely and pleasant. They were scrupulous in giving medication and ensuring he always had a drink to hand. He was on a soft diet and the food was good and homely. The management was friendly and approachable and along with the care staff and nurses, could always find time to discuss any queries.

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Review from M M (Respite Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

Following an operation was full of trepidation. Needn't have worried. The atmosphere was good and the attitude of staff I encountered was exceptional. Nothing was too much trouble and at all times staff was there to help. Excellent.

Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home

Thank you for your kind words following your stay with us at Banbury Heights. We appreciate your feedback and positive comments and we hope you continue with your recovery now you have returned home.

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Review from Alison W (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

Extremely great service for those who are vulnerable and extreme kindness is given to all patients who are residing. Staff are extremely good and very knowledgeable too.

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Review from A F (Wife of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

I visited the home today and as usual, was made welcome. The staff are polite and helpful. The resident I visited today is no longer asking to come home so they are settled and happy there, which is easier for me. Hoping they can stay there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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