Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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9.2 84 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Anna Clews (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (6)

Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.

Parking

  • 2 small car parks on site

Banbury Heights Nursing Home Reviews (84)

9.2

Banbury Heights Nursing Home has a Review Score of 9.2 (9.197) out of 10, based on 13 reviews in the last 2 years.
Over all time Banbury Heights Nursing Home has 84 reviews.

Overall Experience
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  • 28
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Date Published
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Reviewer Connection to Banbury Heights Nursing Home
  • 28
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Total of 84, showing 21-40
Review from A L (Relative of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can comment only generally on facilities etc. but found the staff excellent in attitude and patience, particularly with dealing with covid tests for visiting. Thank you and congratulations on your patience and hard work.
Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Many thanks for your kind review. The team has worked extremely hard through this challenging time.

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Review from A M (Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is so kind and helpful.
Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. Lovely to hear that the team were kind and helpful.

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Review from M O (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff. Nice treatment of my relative. Clean, pleasant and good food.
Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review. I am very pleased that relative enjoyed her stay with us.

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Review from R H (Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely.
Reply from Anne O'Reilly, Manager at Banbury Heights Nursing Home

Thank you for your review, everyone is working really hard to ensure good standards of care.

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Review from Maureen H (Resident) assisted by family/friend published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and considerate carers, nothing was too much trouble. The only improvement would be the food as vegetables were not well cooked and tough to eat. Also need more rapid response to a resident's alarms, especially when they need help going to the toilet. Toilet urgency should take priority over serving
food, especially with elderly residents.
Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your kind review. We appreciate your comments and are looking at improving our kitchen and menus in the coming weeks.
We are glad you enjoyed your stay and are recovering well at home.

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Review from M S (Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It took me a little time to get used to the routine here but I'm getting there. The lighting here is not very good so not keeping on the lines (trouble is I'm very much a recycled teenager!)
Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your review, your comments are appreciated.

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Review from Pamela L (Respite Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was looked after very well. Clean bed, good food - plenty. Tight in space to get around and plenty of attention. Helping in and out of bed which was very helpful. The staff were very good. The young lady who was a very hard worker sorted out different things to do to keep us occupied. Very nice.
Reply from Christine Hanwell, Manager at Banbury Heights Nursing Home

Many thanks for your kind review, we are glad you enjoyed your stay.

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Review from Bernard R (Son-in-law of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was my father-in-law's 99th birthday earlier this week, and my wife and I were able to spend some quality time with him, despite the constraints of the current Covid-19 guidelines. This was made possible by the wonderfully considerate staff. He had shown some signs of depression in recent weeks,
but the efforts of the staff gave him a great lift. When we visited he was more responsive than he had been for some time, and with the staff singing to him and providing some lovely cake, he was like his old self. A big thank you to the management and staff for the continued great work you do.
Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home

Hi,
Many thanks for your kind words, we are so happy that we were able to celebrate this wonderful milestone with you during these 'strange' times we now call Covid-19 !

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Review from A L (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant, helpful, friendly staff. 'Nothing is too much trouble' approach. Accommodated my mum's food likes/dislikes. Took very good care of her mental as well as physical wellbeing.
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Review from Veronica B (Wife of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had Parkinson's for 3 1/2 years and went into Banbury Heights in October 2019 (having had carers and myself looking after him at home). I visited frequently and saw they cared for him well. The carers and nurses were kind and patient, treating him politely and in a friendly way. Following
careful turning in bed and hygiene. His room was quiet, but homely and pleasant. They were scrupulous in giving medication and ensuring he always had a drink to hand. He was on a soft diet and the food was good and homely. The management was friendly and approachable and along with the care staff and nurses, could always find time to discuss any queries.
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Review from M M (Respite Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an operation was full of trepidation. Needn't have worried. The atmosphere was good and the attitude of staff I encountered was exceptional. Nothing was too much trouble and at all times staff was there to help. Excellent.
Reply from Lisa Cameron, Quality Manager at Banbury Heights Nursing Home

Thank you for your kind words following your stay with us at Banbury Heights. We appreciate your feedback and positive comments and we hope you continue with your recovery now you have returned home.

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Review from Alison W (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely great service for those who are vulnerable and extreme kindness is given to all patients who are residing. Staff are extremely good and very knowledgeable too.
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Review from A F (Wife of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited the home today and as usual, was made welcome. The staff are polite and helpful. The resident I visited today is no longer asking to come home so they are settled and happy there, which is easier for me. Hoping they can stay there.
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Review from C S (Friend of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This place is better than a few years ago. The room is nice and meals OK.
Staff are nice too.
However, took one hour twice to come and take my friend to the toilet. No good.
Reply from Charles Taylor, Director at Banbury Heights Nursing Home

Dear C S,
Thank you very much for your feedback. We are always looking to improve the services that we offer so we would welcome a few more details regarding when your friend was waiting so long for staff to assist them. My email address is charles@banburyheightsnursing.co.uk if you are able to provide any additional information.
Yours Sincerely

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Review from Helen M (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in a transit/assessment bed with a view to move her down to family 200 miles away. She was very well cared for, looked after with dignity and respect. We visited when we could and both management and staff were extremely helpful and caring, very accommodating, even offering to feed us! Mum,
unfortunately, passed away quite quickly and their handling of the situation with myself and family was exceptional. On talking to our funeral directors, they also sang their praises, saying it was one of the best homes they had dealt with. Very professional.
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Review from C K (Husband of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with how my wife has been made very welcome and the care my wife received is brilliant. Most of the staff are very helpful and welcoming towards myself as well.
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Review from Julie K (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care you have given my mum also you all make us feel really welcome.
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Review from Yvonne C (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone who has looked after me.
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Review from Marilyn B (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff very friendly, caring, helpful and considerate. The atmosphere in the day room was family-like.
Reply from Charles Taylor, Director at Banbury Heights Nursing Home

Dear Marilyn, thank you for your overall positive response to your experience with us. It would be really helpful for us if you would be able to provide more details on why you rated our Activities as "poor" so that we can improve our service. Any feedback will be kept confidential but will help us to make things better for our current and future residents.

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Review from Roy M (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression I got when entering the home to see my mother was how homely the place felt, also the cleanliness of the place. On entering the day room the staff were very welcoming and friendly. Overall I have been very satisfied with the care my mother has received.
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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.265 for Banbury Heights Nursing Home is calculated as follows: ( (101 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 155 Ratings = 4.265
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.932 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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