Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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9.2 84 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Anna Clews (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (6)

Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.

Parking

  • 2 small car parks on site

Banbury Heights Nursing Home Reviews (84)

9.2

Banbury Heights Nursing Home has a Review Score of 9.2 (9.197) out of 10, based on 13 reviews in the last 2 years.
Over all time Banbury Heights Nursing Home has 84 reviews.

Overall Experience
  • 46
  • 28
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Date Published
  • 84
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Reviewer Connection to Banbury Heights Nursing Home
  • 28
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Total of 84, showing 61-80
Review from Mark T (Respite Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the place very much, good company. Good entertainment.
Good staff, good management. Good meals. I would put anybody in care in Banbury Heights.
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Review from Graham H (Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have appreciated my time spent here. Staff have been very good and helpful.
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Review from S B (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Carers have been very caring towards my father. The management have arranged hospital appointments when needed and got him to and fro. They are always ready to answer questions.
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Review from Carol W (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mym had a stroke and was at Banbury Heights for 2 months. Their hard work, rehabilitation,m patience and general care has been second to none. Very friendly staff. Very good food and I can find no faults at all.
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Review from Susan C (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff have been wonderful to my mother, very kind and caring. They were very considerate, compassionate and sympathetic to all of us during her last few days.
Reply from Charles Taylor, Manager at Banbury Heights Nursing Home

Dear Mrs C,


Thank you for your feedback and we are extremely glad that you found the staff caring and attentive. We have noticed that you listed the rooms as poor in your review and we will look to redecorate the room that your mother was in to improve this.

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Review from Paul B (Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care was very good. Thanking staff and care provided. People and staff were very nice.
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Review from Charlie A (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last two months of her life at Banbury Heights Nursing Home. The whole staff were professional, compassionate, patient and kind. They took great care of my mum and provided exactly the right level of care. Their communication with me was excellent. I would unequivocally recommend
Banbury Heights Nursing Home to any family in the same situation.
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Review from Michael P (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to stay for a short time with a terminal illness, she liked her carer and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. They made her stay and ours as pleasant as it could be.
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Review from J P (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to stay for a short time with a terminal illness, she liked her carers and was treated with dignity and respect. The staff are very friendly, made you feel welcome, very dedicated and willing to help. Made her stay as pleasant as it could be.
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Review from Kim M (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad spent a couple of weeks at Banbury Heights and from what I saw of the home it was truly exceptional. Staff were excellent, food was very good and the place itself was exceptional. Given the horror stories one hears about residential homes, this place was without doubt exceptional.
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Review from J H (Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To everyone here,


I have been very welcomed here and have been cared by everyone who have been so kind to me all the weeks I have been here.


Nothing but kindness every day I've been here. I hope that everyone knows how I feel about the kindness I have had every day.

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Review from Sandra T (Daughter of Resident) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff was excellent. Treated my late father with dignity. Everywhere in the home was nice and clean.
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Review from Joanna M (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very knowledgeable Nursing staff that lead the overall staff team well. Ensuring that all staff are attentive and respectful to residents. Personally, it was nice for my Dad to have male staff on duty too. The home also has a brilliant 'activities' team, organising some truly memorable days and events
that the whole family are invited to.
THANK YOU for all you did!!
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Review from M L (Cousin of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout a bright clean colourful environment love and care displayed by smiling faces, caring, helpful and uplifted attitude. Colourful mobiles hang from the ceilings fresh young flowers abundantly arranged in halls, rooms, nooks and crannies beautiful! Safe comfortable homely relaxation spaces both
in and outdoors. The walls display wonderful memory lane photographs of residents wedding, activities etc.
Group and individual outings arranged to match individual residents interests. I have seen many homes this one is outstanding. This is where I would like to be.
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Review from J H L (Daughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent 4 years at Banbury Heights and in all that time, was cared for very well. When she dies at the end of May 2017, their compassion and care from the staff was excellent. We spent as much time as we wanted with my dying mother and family. She died very peacefully and with dignity. Overall,
the home was excellent.
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Review from D S (Son of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Australia but phoned mum regularly.
Each time I did the staff were always helpful and cheerful.
When mum became ill they spoke to us about her with genuine concern.
We visited the home on mum's death and found the staff compassionate.
We looked through the home and found it clean and inviting.
The
staff knew who I was from the many phone calls and offered genuine symapathy.
On the whole, I was happy with where mum spent the last few years of her life.
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Review from Peter H (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home more than satisfactory.
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Review from P H (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother tells me every day how happy she is and how caring the staff are.
After the first few months of my mother's residence at the home, my daughter told me, "I am not sure what to do, I have never had to deal with a really happy Nan before!"
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Review from Gerard B (Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and staff are second to none. Brilliant!
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Review from S A (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care at all times, my mum was looked after really well and nothing was too much trouble for the staff of Banbury Heights. They went out of their way to make sure she was happy and comfortable at all times.
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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.265 for Banbury Heights Nursing Home is calculated as follows: ( (101 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 155 Ratings = 4.265
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.932 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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