Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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9.4 90 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.
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Care Provided by Banbury Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Contact Banbury Heights Nursing Home to confirm what's included and get a personalised quote:

Contact Banbury Heights Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anna Clews (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (6)

Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.

Parking

  • 2 small car parks on site

Banbury Heights Nursing Home Reviews (90)

9.4

Banbury Heights Nursing Home has a Review Score of 9.4 (9.350) out of 10, based on 19 reviews in the last 2 years.
Over all time Banbury Heights Nursing Home has 90 reviews.

Overall Experience
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Date Published
  • 90
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Reviewer Connection to Banbury Heights Nursing Home
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Total of 90, showing 41-60
Review from Helen M (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in a transit/assessment bed with a view to move her down to family 200 miles away. She was very well cared for, looked after with dignity and respect. We visited when we could and both management and staff were extremely helpful and caring, very accommodating, even offering to feed us! Mum,
unfortunately, passed away quite quickly and their handling of the situation with myself and family was exceptional. On talking to our funeral directors, they also sang their praises, saying it was one of the best homes they had dealt with. Very professional.
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Review from C K (Husband of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with how my wife has been made very welcome and the care my wife received is brilliant. Most of the staff are very helpful and welcoming towards myself as well.
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Review from Julie K (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care you have given my mum also you all make us feel really welcome.
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Review from Yvonne C (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone who has looked after me.
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Review from Marilyn B (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff very friendly, caring, helpful and considerate. The atmosphere in the day room was family-like.
Reply from Charles Taylor, Director at Banbury Heights Nursing HomeDear Marilyn, thank you for your overall positive response to your experience with us. It would be really helpful for us if you would be able to provide more details on why you rated our Activities as "poor" so that we can improve our service. Any feedback will be kept confidential but will help us to make things better for our current and future residents.
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Review from Roy M (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression I got when entering the home to see my mother was how homely the place felt, also the cleanliness of the place. On entering the day room the staff were very welcoming and friendly. Overall I have been very satisfied with the care my mother has received.
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Review from Mandy S (Daughter of Resident) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for quite a few weeks. She is sadly leaving this week to go to a residential home in the town my mother and father live, we are going to miss this home so much and wish we could keep Mum there as the staff are so lovely, caring and very welcoming but it’s better
for all the family to get mum in her own town. We would like to take this opportunity and I’m speaking for my father as well, to thank you all so much for taking such good care of my mum. We are going to miss you all and I know mum will as well, bless her! Such a big thank you from all my family.
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Review from E G (Resident) assisted by family/friend published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a ten day stay in hospital, I went to a hub-bed for rehabilitation. At first, I found it difficult but soon settled in with the help of staff and permanent residents. I enjoyed the quizzes and the singing hut also appreciated being able to go back to my own room if I wanted to be quiet or chat
to some of my visitors.
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Review from S M (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent the last two months of his life here and was well looked after by both carers and nursing staff, who were friendly and kind. There was a family atmosphere and I was always warmly welcomed by all staff when visiting. I am glad my husband was able to spend his final days here rather than
in hospital.
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Review from Dorothy S (Respite Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good on the whole. I was a temporary resident for 6 weeks. Can't write much due to broken right arm not functioning properly.
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Review from Jacqueline C (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent care provided by all staff, very friendly helping.
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Review from Karen D (Daughter-in-law of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found Banbury Heights to be a warm, homely, friendly and kind environment. All the staff were lovely and my mother-in-law was very well cared for.
Nothing was too much trouble and we felt all staff listened to our concerns and requests very well.
I believe the staff way outshone the actual building
which is very tired and dated, but then my mother-in-law wasn't looking at the decor!! Our experience, our first for all of us, was as good and positive as it possibly could be thanks to all.
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Review from Anthony T (Respite Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Banbury Heights was short and unexpected. I found the staff cheerful and willing and they made my Christmas holiday.
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Review from Eric H (Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from arrival and during my stay, all staff showed a very open and very caring attitude. Much different to my previous experience.
You were made to feel you were part of a large family and no request was too much trouble. This goes for management down to cleaners.
I was impressed by the efforts
to bring entertainment in just before Christmas.
I rate the staff as highly motivated and professional.
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Review from Sue R (Friend of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very dear friend of mine moved from hospital in Banbury, to Banbury Heights on 17th November 2018. The respect, care and dignity they afforded my friend was exceptional. From the management, secretary, food providers, helpers and the nursing staff - they were warm and friendly, understanding and very
willing and helpful.
Thank you all very much.
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Review from A T (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Banbury Heights a very nice place. I was very looked after and for the way that they did look after me, was beyond my hopes. I will be sorry to leave the hospital, everyone was so helpful and courteous.
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Review from Jean C (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my point of view, my mother had very good treatment and the staff were very patient with her. I found the home very clean.
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Review from James T (Power of Attorney of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found all of the staff to be excellent. They were caring, helpful and informative.
The resident has now passed away and they could not have been more supportive.
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Review from A R (Brother of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The deceased was cared for in this nursing home from April 2015 to November 2018 when he died. He was a sick man and was cared for very well.
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Review from L H (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After the initial shock of a parent having to go into a nursing home, we found on arrival we were greeted by management and put at ease straight away. All carers were professional and a few went beyond their duties to make mum feel comfortable. She was always treated with dignity. Thank you.
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Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.425 for Banbury Heights Nursing Home is calculated as follows: ( (157 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 226 Ratings = 4.425
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Banbury Heights Nursing Home to verify any information. View our terms and conditions. Banbury Heights Nursing Home has an Enhanced Service - more info.