Banbury Heights Nursing Home

11 Old Parr Road, Banbury OX16 5HT
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9.2 84 Reviews
  • Banbury Heights Nursing Home, Banbury
Banbury Heights is a family-run nursing home that has been providing high-quality, person-centred care to the residents of Banbury since 2003.

At Banbury Heights, each resident has a tailored care plan developed by the nursing home’s team, together with the resident and their family.

Everybody’s needs are different so their care should be too – recognising this at all times is the key to their ethos of work at Banbury Heights.

With fantastic shared spaces, including a light, airy conservatory, residents can spend time with visiting friends and family members in comfort, and private bedrooms offer peace and quiet to read the paper or a good book.

Ideally located just outside the town centre, Banbury Heights Nursing Home is a fantastic place that always puts residents’ needs first and takes pride in the expert care provided.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Anna Clews (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (6)

Visiting

  • Family visits, Mon-Fri 9 am - 5 pm no appointments necessary so please stop by. For times please phone first so not left waiting too long.

Parking

  • 2 small car parks on site

Banbury Heights Nursing Home Reviews (84)

9.2

Banbury Heights Nursing Home has a Review Score of 9.2 (9.197) out of 10, based on 13 reviews in the last 2 years.
Over all time Banbury Heights Nursing Home has 84 reviews.

Overall Experience
  • 46
  • 28
  • 8
  • 0
  • 2
Date Published
  • 84
  • 6
  • 11
  • 13
  • 71
Reviewer Connection to Banbury Heights Nursing Home
  • 28
  • 14
  • 12
  • 6
  • 5
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from J H (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Banbury Heights Nursing Home was used for my father's rehabilitation that he so needed after spending a long period of time in the hospital. The care provided was of a high standard towards my father. The carers and nurses were very kind caring, friendly and considerate towards my father and us as a
family. We were always made welcome and cannot fault the care that was provided.
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Review from Margaret B (Sister-in-law of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring service.
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  • Treated with Dignity
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Review from Julie A (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the past year, my mother has been a resident of Banbury Heights, the first five moths with her husband. Upon his death, the staff have helped her to move on, join in, become a new person. It is hard to find fault with the care that she gets.
She is very happy in herself, the carers encourage her
to enjoy her life and help her with all her needs. She tells me she feels safe.
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Review from Sue G (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent 8 weeks at the nursing home following her discharge from hospital. The care and support she received was excellent from the whole team. My mother initially was unable to do any of her personal care and had to rely on support from male and female staff. My mum felt that she was treated
with respect and her dignity managed under the circumstances.
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  • Value for Money
Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Banbury Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.265 for Banbury Heights Nursing Home is calculated as follows: ( (101 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 155 Ratings = 4.265
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.932 Points relating to the number of positive Reviews for Banbury Heights Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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