Submit a Review for Ashton Lodge
Spelthorne Grove, Sunbury-on-Thames, TW16 7DA
View full details of Ashton LodgeLatest Reviews for Ashton Lodge
08 June 2026
My father moved from residential care to nursing care in March this year due to increased care needs, which was an emotional and upsetting time for our family. From the first phone call with Marlene about Ashton Lodge, we felt reassured. She was caring, thoughtful, and professional, making a
difficult process much easier for my mum and me.
Since moving in, my father has received outstanding care and support from the entire team. The transition was seamless, and within weeks he was enjoying outings and activities again, which was wonderful to see. There is always something for residents to enjoy, the food is excellent, and the staff have created a routine that fully supports my father's complex needs.
My mum and I could not be happier with the care he receives. Credit must also go to Mohammad for leading such a compassionate and professional team at Ashton Lodge.
03 June 2026
Ashton lodge was recommended for Dad to support his advancing dementia. As I walked in, I knew that it would be perfect for Dad. Staff arranged Dad's admission with care & attention & communicated well with my family.
Dad was welcomed to the Ashton family by all staff, each getting to know Dad
on a personal level, to understand his likes, dislikes & mannerisms. They took time to get to know him as an individual; to understand his needs in a holistic way - incorporating his emotional, health and wellbeing needs.
From the friendly smile on arrival, to the in-depth knowledge of the management, everyone plays their part in the Ashton family to ensure that every resident is treated with care, respect and dignity.
The dementia lead, in particular, has an in depth understanding of both dementia & how it has affected each individual in her care & how best to address each symptom & the home manager is highly skilled & happy to help at ground level, to give oversight of day-to-day practice
29 May 2026
I have only been here a short while but I feel so happy and safe. The staff, all staff, carers, cleaners etc. have made me feel so at home. The food and activities are great. There are so many things going on.
13 May 2026
My Father was admitted in Jan 2026 & has been there for 3 months. The whole experience and support they have shown my father has been amazing. They look after him and give him amazing support throughout the day. Extremely attentive they check in daily and ensure he feels a part of the Family. Food
is plentiful and better then you get in a hotel. The lounge areas and external ground are kept clean and very tidy. I would recommend this place to anybody looking for a place for a family member or friend that requires a dignified approach to there care.
12 May 2026
Went one evening to have a look for our father , immediately felt warm and welcoming, we were shown around and any questions/queries we had were answered with total satisfaction and put us at ease immediately. We accepted on the spot and the following morning he was discharged from hospital to
Ashton lodge. On only being there 12 hours we visited him in the evening and he was already settled in and happy . Everyone is amazing, kind, friendly , very attentive to all our fathers needs and ours. Our words for it is very homely and welcoming, The respect, patience ( and our dad can be impatient) and care they give to each and everyone gives us absolute peace of mind. Dad himself said it is homely .
31 March 2026
I reviewed Ashton Lodge in July last year after my Mother had been there for 4 months and had nothing but praise for all of the staff there. Sadly my mother passed away on the 27th February 2026, so this is a review at the end of our experience. My mum was so well looked after in the 11 months that
she had been there. Her care at all times was exceptional. I was kept informed at all times with updates on her condition.
I was allowed to spend her last night with her in the Nursing Home and was with her when she passed away peacefully. All the staff made this very hard time so much easier, it was a very calm experience .I will forever be thankful for the kindness, care and Dignity that they showed to my Mother in her last few hours.
Mohammed and all the staff, every single one of them make Ashton Lodge such a welcoming place. Their professionalism, kindness and level of care is outstanding. I am just so thankful that we chose this homely, Nursing Home for my Mother last year.
11 February 2026
Our brother had to be quickly discharged from hospital so was sent to Ashton Lodge as a temporary stop gap.
On arrival he was immediately attended to by caring and expert staff. They made him feel special. He was instantly made comfortable, they fed him lunch straight away, they checked all his
medications and up-coming hospital appointments and took over organising the transport .They registered him with a local GP immediately. We didn't have to do a thing.
After this fabulous first impression, we realised over the next month how wonderful a place it is. They pre-empt every need and are so caring and professional at all times, sending or answering emails brilliantly. Every staff member we have met is exceptionally kind and caring, from receptionist to manager
We asked the social worker if there was any chance he could stay at Ashton lodge permanently. We prayed so hard.
Eventually our wish has come true. Thankyou everyone. Peace of mind means everything to us. He is happy at last.
15 January 2026
A great care home with compassionate staff, clean/homely environments. The food is great and plentiful. My friend's dad is very happy and it gives my friend peace of mind that he is so well looked after.
13 October 2025
The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.
21 July 2025
The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to
him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.
04 July 2025
Since my dad has been in the home he has had a great experience, he feels very settled, which in turn helps me to feel happy he's being looked after well.
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from
management to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.
Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.
19 June 2025
Over the last month, my uncle's health has deteriorated, his conditions evolvement has been explained and when we press management, they do respond.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.
No input or output chart
available, so as it's £1500 per week, where is the care and time given to help him.
22 January 2025
My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.
03 December 2024
It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour
of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.
22 October 2024
It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience.
They supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.
Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.
01 October 2024
Mum settled in lovely to the home in January. The staff and care have been superb and mum is really happy. The facilities are good too. The place is really welcoming and everyone is so friendly. The food is fab and the activities are good for my mum who can be a bit challenging at times. I looked
at a few homes but this one was by far the best and hasn't let us down. I was always so anxious about Mum's care in the past as it wasn't great, however this home I know I can trust them to look after her well. I have been able to go away for a week, knowing she was in good hands.
Well done to the team there. It's a lovely place to live and to go and visit your loved ones.
19 September 2024
Ashton Lodge staff overall were friendly, welcoming and always happy to help! We were lucky enough to get recommended this care home for my grandad, where he enjoyed the company of staff, who made him smile and laugh everyday. It's not a 5 star hotel but it is homely with good day trips out and fun
activities daily. Generally food was always delicious and varied! We were always contacted and felt listened to. Thank you for your loving care.
22 August 2024
My father has been a resident at Ashton Lodge since March 2024.
I speak on behalf of myself and the entire family when we say that we are extremely happy with the care our father has received during his time. Although he can be difficult sometimes, they treat him with respect and have so much
patience.
All of the staff are always very happy and take time to have a chat about my father and how he has been if we are not able to visit him as often as we would like.
The food is always hot and varied, from breakfast to supper time.
I visited my father at a time when there was a singer entertaining the residents, she was brilliant and very engaging with everyone.
We are always kept updated by all of the staff, from receiving a phone call or by passing one of the nursing team, with any issues that may of arisen.
We cannot fault the care our father is receiving and it is very comforting to know that when we are not able to visit, we know he is receiving the best possible care and attention.
18 July 2024
The staff have helped my mother settle in quite quickly only being moved here in March 2024.
The staff are very friendly and professional as they go about their business. The rooms are bright and airy with good facilities. Food and activities are of a good quality and standard.
I wouldn't have any
issues recommending Ashton Lodge to other people looking for a care home for family members.
01 May 2024
For me this home, I would always give 10 out of 10! My words are not enough to express my gratitude and heartfelt thanks to all the staff that work there, the management, the carers, nurses, cleaners, do such a fantastic job, in the 7 years that I have been visiting my mum, I've always been received
with a warm welcome by the receptionist, and the staff are always on hand to help my mother and me throughout my visit with her, thank you so much to all at Ashton Lodge.
Latest Reviews for Ashton Lodge
08 June 2026
My father moved from residential care to nursing care in March this year due to increased care needs, which was an emotional and upsetting time for our family. From the first phone call with Marlene about Ashton Lodge, we felt reassured. She was caring, thoughtful, and professional, making a
difficult process much easier for my mum and me.
Since moving in, my father has received outstanding care and support from the entire team. The transition was seamless, and within weeks he was enjoying outings and activities again, which was wonderful to see. There is always something for residents to enjoy, the food is excellent, and the staff have created a routine that fully supports my father's complex needs.
My mum and I could not be happier with the care he receives. Credit must also go to Mohammad for leading such a compassionate and professional team at Ashton Lodge.
03 June 2026
Ashton lodge was recommended for Dad to support his advancing dementia. As I walked in, I knew that it would be perfect for Dad. Staff arranged Dad's admission with care & attention & communicated well with my family.
Dad was welcomed to the Ashton family by all staff, each getting to know Dad
on a personal level, to understand his likes, dislikes & mannerisms. They took time to get to know him as an individual; to understand his needs in a holistic way - incorporating his emotional, health and wellbeing needs.
From the friendly smile on arrival, to the in-depth knowledge of the management, everyone plays their part in the Ashton family to ensure that every resident is treated with care, respect and dignity.
The dementia lead, in particular, has an in depth understanding of both dementia & how it has affected each individual in her care & how best to address each symptom & the home manager is highly skilled & happy to help at ground level, to give oversight of day-to-day practice
29 May 2026
I have only been here a short while but I feel so happy and safe. The staff, all staff, carers, cleaners etc. have made me feel so at home. The food and activities are great. There are so many things going on.
13 May 2026
My Father was admitted in Jan 2026 & has been there for 3 months. The whole experience and support they have shown my father has been amazing. They look after him and give him amazing support throughout the day. Extremely attentive they check in daily and ensure he feels a part of the Family. Food
is plentiful and better then you get in a hotel. The lounge areas and external ground are kept clean and very tidy. I would recommend this place to anybody looking for a place for a family member or friend that requires a dignified approach to there care.
12 May 2026
Went one evening to have a look for our father , immediately felt warm and welcoming, we were shown around and any questions/queries we had were answered with total satisfaction and put us at ease immediately. We accepted on the spot and the following morning he was discharged from hospital to
Ashton lodge. On only being there 12 hours we visited him in the evening and he was already settled in and happy . Everyone is amazing, kind, friendly , very attentive to all our fathers needs and ours. Our words for it is very homely and welcoming, The respect, patience ( and our dad can be impatient) and care they give to each and everyone gives us absolute peace of mind. Dad himself said it is homely .
31 March 2026
I reviewed Ashton Lodge in July last year after my Mother had been there for 4 months and had nothing but praise for all of the staff there. Sadly my mother passed away on the 27th February 2026, so this is a review at the end of our experience. My mum was so well looked after in the 11 months that
she had been there. Her care at all times was exceptional. I was kept informed at all times with updates on her condition.
I was allowed to spend her last night with her in the Nursing Home and was with her when she passed away peacefully. All the staff made this very hard time so much easier, it was a very calm experience .I will forever be thankful for the kindness, care and Dignity that they showed to my Mother in her last few hours.
Mohammed and all the staff, every single one of them make Ashton Lodge such a welcoming place. Their professionalism, kindness and level of care is outstanding. I am just so thankful that we chose this homely, Nursing Home for my Mother last year.
11 February 2026
Our brother had to be quickly discharged from hospital so was sent to Ashton Lodge as a temporary stop gap.
On arrival he was immediately attended to by caring and expert staff. They made him feel special. He was instantly made comfortable, they fed him lunch straight away, they checked all his
medications and up-coming hospital appointments and took over organising the transport .They registered him with a local GP immediately. We didn't have to do a thing.
After this fabulous first impression, we realised over the next month how wonderful a place it is. They pre-empt every need and are so caring and professional at all times, sending or answering emails brilliantly. Every staff member we have met is exceptionally kind and caring, from receptionist to manager
We asked the social worker if there was any chance he could stay at Ashton lodge permanently. We prayed so hard.
Eventually our wish has come true. Thankyou everyone. Peace of mind means everything to us. He is happy at last.
15 January 2026
A great care home with compassionate staff, clean/homely environments. The food is great and plentiful. My friend's dad is very happy and it gives my friend peace of mind that he is so well looked after.
13 October 2025
The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.
21 July 2025
The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to
him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.
04 July 2025
Since my dad has been in the home he has had a great experience, he feels very settled, which in turn helps me to feel happy he's being looked after well.
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from
management to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.
Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.
19 June 2025
Over the last month, my uncle's health has deteriorated, his conditions evolvement has been explained and when we press management, they do respond.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.
No input or output chart
available, so as it's £1500 per week, where is the care and time given to help him.
22 January 2025
My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.
03 December 2024
It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour
of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.
22 October 2024
It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience.
They supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.
Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.
01 October 2024
Mum settled in lovely to the home in January. The staff and care have been superb and mum is really happy. The facilities are good too. The place is really welcoming and everyone is so friendly. The food is fab and the activities are good for my mum who can be a bit challenging at times. I looked
at a few homes but this one was by far the best and hasn't let us down. I was always so anxious about Mum's care in the past as it wasn't great, however this home I know I can trust them to look after her well. I have been able to go away for a week, knowing she was in good hands.
Well done to the team there. It's a lovely place to live and to go and visit your loved ones.
19 September 2024
Ashton Lodge staff overall were friendly, welcoming and always happy to help! We were lucky enough to get recommended this care home for my grandad, where he enjoyed the company of staff, who made him smile and laugh everyday. It's not a 5 star hotel but it is homely with good day trips out and fun
activities daily. Generally food was always delicious and varied! We were always contacted and felt listened to. Thank you for your loving care.
22 August 2024
My father has been a resident at Ashton Lodge since March 2024.
I speak on behalf of myself and the entire family when we say that we are extremely happy with the care our father has received during his time. Although he can be difficult sometimes, they treat him with respect and have so much
patience.
All of the staff are always very happy and take time to have a chat about my father and how he has been if we are not able to visit him as often as we would like.
The food is always hot and varied, from breakfast to supper time.
I visited my father at a time when there was a singer entertaining the residents, she was brilliant and very engaging with everyone.
We are always kept updated by all of the staff, from receiving a phone call or by passing one of the nursing team, with any issues that may of arisen.
We cannot fault the care our father is receiving and it is very comforting to know that when we are not able to visit, we know he is receiving the best possible care and attention.
18 July 2024
The staff have helped my mother settle in quite quickly only being moved here in March 2024.
The staff are very friendly and professional as they go about their business. The rooms are bright and airy with good facilities. Food and activities are of a good quality and standard.
I wouldn't have any
issues recommending Ashton Lodge to other people looking for a care home for family members.
01 May 2024
For me this home, I would always give 10 out of 10! My words are not enough to express my gratitude and heartfelt thanks to all the staff that work there, the management, the carers, nurses, cleaners, do such a fantastic job, in the 7 years that I have been visiting my mum, I've always been received
with a warm welcome by the receptionist, and the staff are always on hand to help my mother and me throughout my visit with her, thank you so much to all at Ashton Lodge.