
I cannot recommend the staff more highly and a big thank you to the managerSami A(Son of Resident/Service User)

I've been extremely happy with the care, cleanliness and efficiency of Ashton LodgeWilliam D(Son of Resident/Service User)


I cannot recommend the staff more highly and a big thank you to the managerSami A(Son of Resident/Service User)

I've been extremely happy with the care, cleanliness and efficiency of Ashton LodgeWilliam D(Son of Resident/Service User)


Located in Sunbury-on-Thames, Ashton Lodge provides a safe, welcoming environment with high-quality facilities and professional care. Services include nursing, specialist dementia, palliative and respite care, all tailored through personalised plans reflecting each resident’s needs and preferences. The home promotes dignity and quality of life, working closely with families to deliver meaningful, compassionate care within a warm, supportive community.
Care Provided by Ashton Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees Subject to initial assessment
The price(s) shown are provided by the care home. Contact Ashton Lodge for full pricing details and T&Cs.
Contact Ashton Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Castle House Group
- Private Owned
Person in charge
- Mohammad(Fauzel)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (100)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please report to reception on arrival.
Parking
- Parking is available on site.
Ashton Lodge Reviews (105)
Ashton Lodge has a Review Score of 9.6 (9.649) out of 10, based on 24 reviews in the last 2 years.
Over all time Ashton Lodge has 105 reviews.
Mum picked the lovely room with Mohammad. It has doors that open out on to her little patio and garden that I created on the ground floor.
My mum has complex needs with her mental health illness. Which has been up & down over the years. Having been there a long time Mohammad and his team understand and look after her very well.
My mum and Mohammad have known each other from the beginning. He knows her well and always has time for her and me when I need to raise concerns.
Nice to see Mohammad has been promoted and now the Care Home Manager.
It's peace of mind to myself and my brother, that our mum is in safe hands and that team know her well. Local to me too.
Anyone who reads this & has a member of the family or friend in Care Home will understand, that you have to be their voice. Proactive because you care.
Best wishes Suzanne and Mike
Thank you so much for taking the time to share such a heart warming and thoughtful review.
We are absolutely delighted to hear how well your mum has settled into her lovely ground-floor room, and it is wonderful that she can enjoy the beautiful patio and garden space you created for her.
Our...
Being a complex patient with physical and mental health problems, my sister's needs are met with a lot of love, care, concern and consideration. If she requires a doctor to attend to her, the Care Home ensure her GP or a Care Home doctor is immediately called to attend to her. Under the Manager's watchful management, Ashton Lodge has continued to improve and grow into a superb, caring location. Where I used to worry day and night about my sister's wellbeing, I am now relaxed and TRUST Ashton Lodge caregivers to look after my sister.
Thank you so much for taking the time to share such a heartwarming review. We are absolutely delighted to hear that your sister has been so well looked after over the past three years. Knowing that her needs are met with love, care, concern, and consideration means the world to our entire team. Our...
I am happy with the care my mother receives. If we have any problems there is always someone to ask and any concerns are noted and dealt with without delay. Although my mother is unable to join in the daily activities it is a pleasure to see how the staff engage and encourage residents to join in. Overall, I am pleased we found Ashton Lodge for our mother.
Thank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind feedback.
We are delighted to hear that you are happy with the care your mother receives.
Our team strives to be responsive and communicative.
It is reassuring to know that any concerns...
The administrative and management team are accessible, highly organised. Whenever I have raised questions, management has addressed my inquiries promptly transparently and with collaborative mindset.
The staff here are very kind, friendly, attentive and make both residents and visitors feel warmly welcomed.
The facilities are always spotlessly clean.
Thank you so much for taking the time to share such a comprehensive and thoughtful review.
Your kind words mean the world to our entire team.
We are incredibly proud to hear your praise for both our nursing staff and management team. Our nurses work hard to provide professional care that...
Absolutely superb service, always with a smile and nothing is too much.
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you have experienced superb service from our team.
Our staff pride themselves on delivering care with a smile and going the extra mile, so your kind words mean a great deal to all of us.
My mum has been in the home now, for close to 10 years. The staff here have been so good to her and myself and that has really taken the pressure off of me and I know that when I leave her, to go home, she is in safe hands. You can see the effort and the willingness of the staff and their want and desire to make things right in their care for her. It truly is wonderful, not just for my mum, but the other residents at the home, that they are treated like family and I am so happy for them and of course my mum. Thank you.
Thank you from the bottom of our hearts for your lovely words! It has been an absolute privilege to care for your mum over these past 10 years. We truly view our residents and their families as an extension of our own families, so hearing that you feel that warmth and desire from us means the...
My father moved from residential care to nursing care in March this year due to increased care needs, which was an emotional and upsetting time for our family. From the first phone call with Marlene about Ashton Lodge, we felt reassured. She was caring, thoughtful, and professional, making a difficult process much easier for my mum and me.
Since moving in, my father has received outstanding care and support from the entire team. The transition was seamless, and within weeks he was enjoying outings and activities again, which was wonderful to see. There is always something for residents to enjoy, the food is excellent, and the staff have created a routine that fully supports my father's complex needs.
My mum and I could not be happier with the care he receives. Credit must also go to Mohammad for leading such a compassionate and professional team at Ashton Lodge.
Thank you so much for taking the time to share your family's experience with us.
We are absolutely thrilled to hear how well dad has settled into Ashton Lodge! Seeing him enjoy our outings, daily activities, and excellent food-while establishing a stable routine that supports his complex...
Ashton lodge was recommended for Dad to support his advancing dementia. As I walked in, I knew that it would be perfect for Dad. Staff arranged Dad's admission with care & attention & communicated well with my family.
Dad was welcomed to the Ashton family by all staff, each getting to know Dad on a personal level, to understand his likes, dislikes & mannerisms. They took time to get to know him as an individual; to understand his needs in a holistic way - incorporating his emotional, health and wellbeing needs.
From the friendly smile on arrival, to the in-depth knowledge of the management, everyone plays their part in the Ashton family to ensure that every resident is treated with care, respect and dignity.
The dementia lead, in particular, has an in depth understanding of both dementia & how it has affected each individual in her care & how best to address each symptom & the home manager is highly skilled & happy to help at ground level, to give oversight of day-to-day practice
Dear Louise, thank you so much for taking the time to share this wonderful review.
We are deeply moved by your kind words. Knowing that you felt Ashton Lodge was the perfect place for your dad from your very first visit means the world to our team. It is lovely to hear how warmly your dad has...
I have only been here a short while but I feel so happy and safe. The staff, all staff, carers, cleaners etc. have made me feel so at home. The food and activities are great. There are so many things going on.
Thank you so much for taking the time to share this beautiful review. We are absolutely thrilled to hear that you feel so happy, safe, and truly at home in such a short amount of time.
Our entire team-from our dedicated carers to our hardworking domestic and cleaning staff-strives to create a...
My Father was admitted in Jan 2026 & has been there for 3 months. The whole experience and support they have shown my father has been amazing. They look after him and give him amazing support throughout the day. Extremely attentive they check in daily and ensure he feels a part of the Family. Food is plentiful and better then you get in a hotel. The lounge areas and external ground are kept clean and very tidy. I would recommend this place to anybody looking for a place for a family member or friend that requires a dignified approach to there care.
Dear John, thank you so much for the wonderful review! We love having your father as part of the Ashton Lodge family and are so glad to hear he's enjoying the food and the grounds. Ensuring a dignified and welcoming environment for our residents is our top priority, and we are thrilled that our staff, facilities, and meals have met your expectations.
Went one evening to have a look for our father , immediately felt warm and welcoming, we were shown around and any questions/queries we had were answered with total satisfaction and put us at ease immediately. We accepted on the spot and the following morning he was discharged from hospital to Ashton lodge. On only being there 12 hours we visited him in the evening and he was already settled in and happy . Everyone is amazing, kind, friendly , very attentive to all our fathers needs and ours. Our words for it is very homely and welcoming, The respect, patience ( and our dad can be impatient) and care they give to each and everyone gives us absolute peace of mind. Dad himself said it is homely .
Thank you so much for your kind words. It is a privilege to support your father, and we are delighted to hear that your first visit was such a positive experience. Knowing that your father feels at home and is happy with the care he is receiving means the world to our entire team. We look forward to continuing to provide your father with the highest level of support.
Kind Regards.
I reviewed Ashton Lodge in July last year after my Mother had been there for 4 months and had nothing but praise for all of the staff there. Sadly my mother passed away on the 27th February 2026, so this is a review at the end of our experience. My mum was so well looked after in the 11 months that she had been there. Her care at all times was exceptional. I was kept informed at all times with updates on her condition.
I was allowed to spend her last night with her in the Nursing Home and was with her when she passed away peacefully. All the staff made this very hard time so much easier, it was a very calm experience .I will forever be thankful for the kindness, care and Dignity that they showed to my Mother in her last few hours.
Mohammed and all the staff, every single one of them make Ashton Lodge such a welcoming place. Their professionalism, kindness and level of care is outstanding. I am just so thankful that we chose this homely, Nursing Home for my Mother last year.
On arrival he was immediately attended to by caring and expert staff. They made him feel special. He was instantly made comfortable, they fed him lunch straight away, they checked all his medications and up-coming hospital appointments and took over organising the transport .They registered him with a local GP immediately. We didn't have to do a thing.
After this fabulous first impression, we realised over the next month how wonderful a place it is. They pre-empt every need and are so caring and professional at all times, sending or answering emails brilliantly. Every staff member we have met is exceptionally kind and caring, from receptionist to manager
We asked the social worker if there was any chance he could stay at Ashton lodge permanently. We prayed so hard.
Eventually our wish has come true. Thankyou everyone. Peace of mind means everything to us. He is happy at last.
A great care home with compassionate staff, clean/homely environments. The food is great and plentiful. My friend's dad is very happy and it gives my friend peace of mind that he is so well looked after.
Thank you for taking the time to review are service.
We are pleased to hear that your friends dad is very happy here at Ashton and she has peace of mind knowing he is well looked after.
We are committed to providing outstanding care and your feedback enables us to continue to improve our services.
kind regards
MichelleHome Manager
The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.
Dear Clare, Thank you for taking the time to share your kind words about the care provided at Ashton Lodge. We are delighted to hear that you have had such a positive experience. Your feedback means a great deal to our team - it reminds us why we do what we do every day. We look forward to...
The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.
Thank you so much for taking the time to review and share your feedback. We are pleased to hear that you find our home to be welcoming and that your family member is being treated well. It's especially heartening to know you feel supported by our kind and helpful team. We want to reassure you that...
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from management to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.
Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.
Thank you so much for your kind words. We're so pleased to hear that your dad feels settled and happy, means the world to us. It's always a pleasure to see the bond you both share, and we are proud to support you. Your feedback is a true reflection of the dedication our team put into creating a warm, person centred environment.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.
No input or output chart available, so as it's £1500 per week, where is the care and time given to help him.
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.Following your feedback, we immediately investigated the matters raised and took prompt action to address them. We worked closely with the care team to...
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.
Thank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of communication and support provided. In our continuous effort to improve, we have recently enhanced...
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.
Dear Christine, thank you for taking the time to share your experience and provide such a detailed and heartwarming review of Ashton Lodge. We are truly delighted to hear that your brother is happy and comfortable with the care and support he is receiving. We are also pleased that you appreciate...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 01 Apr 2026
The Castle House Group is thrilled to announce the promotion of Mohammad Fauzel from Deputy Manager to Home Manager at Ashton Lodge. A valued member of the team since 2009,...
There are no upcoming events for Ashton Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ashton Lodge.
Accreditations
There are no accreditations posted yet for Ashton Lodge.
Meet the Team (1)

Mohammad was promoted from deputy to Home Manager at Ashton Lodge in March 2026; a valued member of the team at Castle House since 2009, this well-deserved promotion came as a result of Mohammad's exceptional skills, dedication and compassion that have been demonstrated in his roles as Clinical Lead and Deputy Manager.
A qualified nurse, throughout his career within the group, Mohammad has set out to raise the bar in clinical excellence. He has been instrumental in achieving the Gold Standard Framework Award in two of the homes within the group. His hands-on approach to nursing, along with his knowledge and passion for care, has delivered many plaudits and national awards throughout his career.
Highly regarded by his peers, Mohammad has earned this respect for his high-quality nursing skills and approach to providing authentic, compassionate care and the relationships he develops with residents and their families. Mohammad is also a highly accomplished trainer, and the team and residents flourish as a result of the high standards and results that Mohammad achieves.
Frequently Asked Questions about Ashton Lodge
What types of Care is Ashton Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashton Lodge have?
There are 100 Single Rooms.
What are the Facilities & Services at Ashton Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashton Lodge to the centre of Sunbury-on-Thames?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service -more info.