What types of Care is Ashton Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Ashton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Lodge to the centre of Sunbury-on-Thames?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Ashton Lodge care home, Spelthorne Grove, Sunbury-on-Thames, Surrey TW16 7DA

Review from Clare Y (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

The care my mum receives at Ashton Lodge is consistently attentive. We are very happy with the quality of care and feel that she is well looked after.

Reply from Michelle David, Manager at Ashton Lodge

Dear Clare, Thank you for taking the time to share your kind words about the care provided at Ashton Lodge. We are delighted to hear that you have had such a positive experience. Your feedback means a…read more

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Review from C G (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

My mother arrived at Ashton Lodge in March 2025 after a very stressful year at home due to constant falls and it becoming apparent due to her various medical conditions that even having 4 carers a day was just not enough for her.
From the beginning of her stay, I have seen how professional all the

staff are. I have seen nothing but kindness to my mother who due to her dementia can be awkward and challenging at times, she did struggle to settle in at the beginning and all the staff were very patient and kind with her. All her visitors have commented how much better she looks with the care that she now receives

The atmosphere is friendly, warm, calm and welcoming. My mother has even put on weight as she is now enjoying all that the menu can offer her

All the staff from Management, Nurses, Carers, Cooks, Cleaners, Admin, Activity co-ordinators, Laundry lady and the lovely, friendly receptionist have made what could have been a very stressful time so much easier for us as a family.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for your kind and thoughtful review. We are truly touched by your words and delighted to hear that your mother is settling in well and thriving at Ashton Lodge. It means the world to…read more

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Review from P J (Brother-in-law of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

The care home is very welcoming and good overall. People are good, friendly and helpful. One of my family members are residing over there and he's been treated well. Just require a little bit of more attention towards him from the carers as he's having a bit of serious trauma and injury which led to

him in this condition. The staff is good but I think carers could be more helpful and attentive. Overall, all good from my side.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for taking the time to review and share your feedback. We are pleased to hear that you find our home to be welcoming and that your family member is being treated well. It's…read more

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Review from Jo G (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

Since my dad has been in the home he has had a great experience, he feels very settled, which in turn helps me to feel happy he's being looked after well.
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from management

to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.
Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for your kind words. We're so pleased to hear that your dad feels settled and happy, means the world to us. It's always a pleasure to see the bond you both share, and we are proud to…read more

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Review from M P (Nephew of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Over the last month, my uncle's health has deteriorated, his conditions evolvement has been explained and when we press management, they do respond.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.
No input or output chart available,

so as it's £1500 per week, where is the care and time given to help him.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.Following your feedback, we immediately investigated…read more

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Review from Anula C (Sister of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.
All the staff are very good and they contact me whenever necessary and update the situation.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of…read more

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Review from Christine H (Sister of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.
The atmosphere is always calm despite the challenging behaviour

of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.

Reply from Michelle David, Manager at Ashton Lodge

Dear Christine, thank you for taking the time to share your experience and provide such a detailed and heartwarming review of Ashton Lodge. We are truly delighted to hear that your brother is happy…read more

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Review from M H (Sister of Resident) published on 22 October 2024 Submitted via Website • Report

Overall Experience

It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience. They

supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.
Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.

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Review from Nicola H (Daughter of Resident) published on 1 October 2024 Submitted via Website • Report

Overall Experience

Mum settled in lovely to the home in January. The staff and care have been superb and mum is really happy. The facilities are good too. The place is really welcoming and everyone is so friendly. The food is fab and the activities are good for my mum who can be a bit challenging at times. I looked at

a few homes but this one was by far the best and hasn't let us down. I was always so anxious about Mum's care in the past as it wasn't great, however this home I know I can trust them to look after her well. I have been able to go away for a week, knowing she was in good hands.
Well done to the team there. It's a lovely place to live and to go and visit your loved ones.

Reply from Michelle David, Manager at Ashton Lodge

Dear Nicola, thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your mother has had a positive experience…read more

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Review from K G (Granddaughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

Ashton Lodge staff overall were friendly, welcoming and always happy to help! We were lucky enough to get recommended this care home for my grandad, where he enjoyed the company of staff, who made him smile and laugh everyday. It's not a 5 star hotel but it is homely with good day trips out and fun

activities daily. Generally food was always delicious and varied! We were always contacted and felt listened to. Thank you for your loving care.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your grandfather had a positive experience with us, he…read more

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Review from Lisa K (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Ashton Lodge since March 2024.
I speak on behalf of myself and the entire family when we say that we are extremely happy with the care our father has received during his time. Although he can be difficult sometimes, they treat him with respect and have so much patience.
All

of the staff are always very happy and take time to have a chat about my father and how he has been if we are not able to visit him as often as we would like.
The food is always hot and varied, from breakfast to supper time.
I visited my father at a time when there was a singer entertaining the residents, she was brilliant and very engaging with everyone.
We are always kept updated by all of the staff, from receiving a phone call or by passing one of the nursing team, with any issues that may of arisen.
We cannot fault the care our father is receiving and it is very comforting to know that when we are not able to visit, we know he is receiving the best possible care and attention.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for sharing your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your father has had a positive experience with us, and we truly…read more

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Review from A E (Son of Resident) published on 18 July 2024 Submitted via Postal Card • Report

Overall Experience

The staff have helped my mother settle in quite quickly only being moved here in March 2024.
The staff are very friendly and professional as they go about their business. The rooms are bright and airy with good facilities. Food and activities are of a good quality and standard.
I wouldn't have any

issues recommending Ashton Lodge to other people looking for a care home for family members.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback enables us to continue to provide high-quality care

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Review from John P (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report

Overall Experience

For me this home, I would always give 10 out of 10! My words are not enough to express my gratitude and heartfelt thanks to all the staff that work there, the management, the carers, nurses, cleaners, do such a fantastic job, in the 7 years that I have been visiting my mum, I've always been received

with a warm welcome by the receptionist, and the staff are always on hand to help my mother and me throughout my visit with her, thank you so much to all at Ashton Lodge.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback is what helps us to continue to provide a high-quality of care.

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Review from Zubair A (Son of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

We visit my father frequently at Ashton Lodge and every time we are greeted warmly by staff. I appreciate that it's not set within acres of greenery and it may not look modern from the outside, but that is not as important as the service provided by the care team which has been great.
The staff look

after all my father's needs and he has a good relationship with several team members.
The professionalism of Ashton Lodge's care team has shown me that it's imperative for those dealing with dementia patients, to have knowledge of the condition including how to react when there's a dementia-induced flare-up.
It's unfortunate, despite dementia being in the headlines, most people just don't understand this devastating illness nor how to interact with dementia patients.
Patience and sincere knowledge-based care is what patients need - holding their hands through this immensely challenging time.
Keep up the good work Ashton Lodge!

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Review from Sami A (Son of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

The care home managers and staff are exceptional. They work with some of the most challenging patients and continue to perform their roles with a smile on their faces and a positive attitude. They always make extra efforts to make a connection with my father, the patient with dementia, and with the

family when we visit weekly. I cannot recommend the staff more highly and a big thank you to the manager and one member of staff in particular and all the team for making such a challenging condition so much smoother and their team members give us invaluable peace of mind. My father really enjoys the communal approach, the activities and being with other patients like him, I am so grateful for all the efforts and for even taking the time to understand the sometimes-challenging family dynamics which can come when you have a family member with dementia, something only dementia carers understand.

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Review from Jane C (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report

Overall Experience

We chose Ashton Lodge after meeting the care home manager and we knew it was the care home for Mum. My Mum has dementia and since moving into Ashton Lodge she has been so well looked after. There is always a friendly and familiar face welcoming us as visitors or interacting with Mum.

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Review from Ian K (Son of Resident) published on 13 February 2024 Submitted via Website • Report

Overall Experience

Since being moved to Ashton Lodge during Covid the home team has offered excellent care and is kind, patient and understanding towards our mum.
Whilst the drive and entrance to the home may not have the best kerb appeal the home team more than make up for this with their attitude towards every resident

being treated as a person with their own individual needs.
The team works hard to make sure the home is well maintained and always well presented and each member of the team makes sure they know each resident so there is always a friendly smile and word or two for anyone that needs it. Whilst we may not have been able to choose the home due to circumstances when it was needed, we feel very lucky that Mum is cared for so well.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking time to review our service. It is our pleasure to serve your mother.

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Review from Loren G (Wife of Resident) published on 12 February 2024 Submitted via Website • Report

Overall Experience

When I was informed that my husband was being accepted at Ashton Lodge I was a little worried as I hadn't visited it and on first impressions, I was a bit of oh my what has he been sent to, after visiting Ashton Lodge I can only say that the staff from when you walk into the building and everyone who

works there are everything you can ask for, they are helpful, caring and all-round lovely people.
All my husband's family and friends who have since visited say they are happy with the nursing care he receives on a daily basis.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for reviewing our service, your feedback helps us to continually provide the best care.

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Review from Susan H (Wife of Resident) published on 28 December 2023 Submitted via Postal Card • Report

Overall Experience

My husband was transferred to Ashton Lodge 3 months ago. He suffers from delusional dementia and various other conditions that affect his life.
Since moving to Ahston Lodge he has become less distressed and agitated. The nursing staff are kind and caring with him. This is something he responds to well.

They ensure he has a comfortable, warm room and bed. Plus he is given his food and tablets regularly. He is encouraged to interact with other residents. My family are very happy that he is at Ashton Lodge.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your review. It is a pleasure caring for your husband.

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Review from William D (Son of Resident) published on 22 December 2023 Submitted via Website • Report

Overall Experience

It might not look pretty from the outside but don't judge by appearances: I've been extremely happy with the care, cleanliness and efficiency of Ashton Lodge. Our mum has frontotemporal dementia and requires one-to-one care, and whenever I visit the carer is there by her side. Mum's condition is challenging:

she has greatly reduced mobility and speech, rips up her clothes, can lash out and be extremely rude, and is double incontinent. All are handled with care and respect by the staff, and the medication prescribed by the GP is administered on time and effectively. There was no complaint from the home when Mum ripped up her mattress - it was simply replaced. New flooring went in recently, the food seems good, and the home doesn't smell unpleasant, as I've found in previous homes (Mum was moved around a bit before she settled at Ashton). The manager is friendly and always available if we need to discuss anything; importantly she takes swift action if there are any special needs.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback is much appreciated.