Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.6 94 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

These prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle David (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (94)

Total of 94, showing 21-40
9.6

Ashton Lodge has a Review Score of 9.6 (9.566) out of 10, based on 23 reviews in the last 2 years. Over all time Ashton Lodge has 94 reviews.

Overall Experience

  • 65
  • 26
  • 1
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  • 1

Date Published

94
4
9
23
71

Review from Jacqueline J (Sister of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my last visit to my brother, I was pleased to see him very well-dressed and comfortable in the lovely, spacious lounge. The staff were very welcoming and pleasant, working as a team creating a happy, relaxed atmosphere. They thoughtfully allowed us some quality time with him in a side room and brought
him back for lunch. The menu looked amazing and the dinner trolley arrived with a smiling chef, in his chef whites and hat, serving the food he had prepared. So nice! We left them to enjoy it.
We did not see any signs of activities that day but we walked outside around the spacious garden with its trees and tables which would be lovely, for those who can, to enjoy. My brother is in a lovely home with staff who care. Some of the ratings I have left blank as they at not applicable to me.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.

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Review from A D (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived in Ashton Lodge from the hospital last September. She had previously been in another care home but we were not impressed with the care and attention she received there.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.

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Review from Donna N (Stepdaughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashton Lodge is a welcoming home with a team of hardworking, well-intentioned and dedicated staff. The house and gardens are well-maintained and secure. Standard of meals is exceptional. For new residents it would be helpful to have been furnished with a few house rules including timings of the day,
reception hours, service standards (including response times), fees and charges, staff board with names and roles, who and how to contact with queries or issues. It's a shame the staff rota/coverage doesn't allow for outside supervision in the summer months/fair weather, as I had to bring my step mum inside at the end of visiting.

Reply from Michelle David, Manager at Ashton Lodge

Dear Donna,
Thank you for taking the time to review our service and for highlighting area's of improvement. We are working on a welcome pack currently which will have all useful information that you have expressed and have taken on board your suggestions.

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Review from Lynda N (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was admitted to Ashton Lodge, we have experienced such wonderful care, treatment and love, particularly for my mum, who is 101 years of age, and the respect and kindness expressed to my family are amazing. The carers and nurses are so good with all the patients, and nothing is too much
when it comes to caring for all of the patients at Ashton Lodge at Sunbury on the Thames. We are so grateful that Mum is cared for so well and happy. Entertainment is wonderful and keeps patients happy all the time.
Many, many thanks once again.

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Review from C H (Mother of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and homely. Staff are friendly, welcoming and helpful. The food served here is very nice and the presentation makes you want to try it.
Rooms are comfortable and it’s nice to have a few of your own things around you.

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Review from Antoine H (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service. Wonderful and friendly staff.

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Review from Lynn W (Wife of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one of the staff were welcoming, friendly, helpful and always had a smile, also very attentive. Friendly atmosphere.
Downfall, nothing apart from occasionally getting access in and out.

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Review from B B (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault Ashton Lodge. My husband arrived here from 5th hospital stay in one year. Swallowing, dehydration, and chest infection are all related to each other. I insisted he couldn't go back there, and social service placed him at Ashton Lodge. All of his problems were very soon resolved with wonderful
carers' attention.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your review. It has been a pleasure supporting your husband.

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Review from G K (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and pleasant. The activity lady is very good with the residents. The manager is very helpful, I came to the Coronation, the food and entertainment were brilliant. A fun day, all the staff were amazing. Plus greeted with a smile when I arrived.

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Review from A P (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad came to the home, the staff and manager have been good to him, with love and kindness.

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Review from T C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Ashton Lodge very homely and efficient staff. Always helpful and kind and meet my dad's needs. I always feel relaxed because they only ring me if my dad's health has declined (antibiotics, infections) and keeps me updated if needed. Very clean rooms and at dinner, breakfast and supper drinks
regularly.

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Review from Neil M (Son of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Ashton Lodge in July 2021. Initially, she was placed on the first floor, however, as the conditions did not suit her needs, she was transferred to the downstairs nursing unit in June 2022. The environment here was clean and pleasant with refurbished rooms and access to a lovely garden.
The care and attention she received was outstanding from all staff, including those in non-caring roles. Nothing was too much trouble for the staff, and for us as visiting relatives, this really helped us to deal with the challenging behaviours Mum displayed at times. This level of care continued all the way through until Mum's passing. We will be eternally grateful to Ashton Lodge for their support to us as a family, and for looking after Mum so well. Thank you.

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Review from Peter H (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, unfortunately, is suffering with dementia, he was admitted to hospital and discharged to a care home, his wife promised him he would never end up in a care home but she was unable to manage him at home. I have known the family for 50 years. His wife rang me to say he was in Ashton Lodge in
Sunbury, would I go to see him? When I got there I could not believe my eyes, a welcoming receptionist and area, told me where to go, saw my friend and he was a different person. He was happy and smiled, the manager welcomed me, she had a wonderful, caring, happy staff under her, drop the Care it was 'Home'.

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Review from A J (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ashton Lodge for nearly three years, and during the time she has been there has had her medical and emotional needs looked after to a high standard. As my mother's condition and abilities have deteriorated, the staff have adapted activities and her medical treatments to ensure
she maintains a happy and comfortable life.

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Review from S C (Husband of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in Ashton Lodge care home, Sunbury on Thames. She has lived there for four years. During this period she has always been well cared and loved by the staff. she has remained stable and happy, the carers always look to improve her mobility and quality of life in the home the
team are very professional and relate very well to the needs of my wife.

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Review from Alexandra A (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was moved downstairs to the nursing unit in July and it's like she's moved to a new care home. The difference has been significantly positive. She came down no longer eating solids or walking, very withdrawn and agitated. She is now much calmer, content, eating solids again and by herself.
She's had some physiotherapy and with the perseverance of the carers, she is taking some steps and is no longer hoisted. I am so pleased and grateful for her care, thank you.

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Review from Shirley M (Sister of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since April 22nd 2022, 5 months ago, I made the decision that my brother suffering with learning issues and Parkison's Disease, to research Care/Nursing Homes in the area of Sunbury on Thames. With my brother's consent, we selected Ashton Lodge Nursing Home where the clinical and care staff have been
brilliant and full of understanding about his needs and assistance across many areas. My brother seems happy and safe there.

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Review from S V (Niece of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was at Ashton Lodge since early 2014 and diagnosed with vascular dementia. I dislike labeling my dear aunt down syndrome, but she was. It was very difficult to find a nursing home to suit her needs, as she required 24-hour care.
She had a very spacious room on the ground floor, we accessorized
her room, home from home, to ensure her surroundings were familiar. My aunt always had the support of her family to ensure she received the best possible care over the 8 years she was there. Overall the care was good and if you had any concerns then they will try and resolve it. The care industry is extremely overstretched and is a very challenging role, but they did look after my dear aunt well and gave her the care she needed.
The food is very good. If you require something specific the chef will come and ask the resident. I would also like to thank the Dr, he is the most exceptional GP I have ever met. Not many GP's like him, he is an asset to the NHS. Thank you all.

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Review from Sally B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home in January 2021 after a spell in hospital. It was her birthday a few days later and they gave her a lovely cake with her name on it and made her day special. I cannot praise the staff enough. Each and every one of them were so kind and attentive. They really felt more like
friends. I would highly recommend Ashton Lodge to anyone looking for a home for their loved one. Thank you to all of you.

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Review from Louise M (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum who has dementia was sent to this home after being treated in the hospital for Covid. I found that it was sometimes impossible to get through to the home for updates on her recovery and on a couple of occasions when I did get through, they were talking about the wrong resident! Mum often looked
unkempt and dirty when I visited and more often than not was wearing someone else's clothes (even though I had taken plenty of her own in with her). Mum's mental state deteriorated whilst in there as she was isolated too much and did not have enough interaction with anyone. On calls/visits to mum, she was always very tearful and unhappy. Physios were not called in quick enough which made her bed-bound. Thankfully mum is now back in the residential home where she was (minus a lot of her clothing) prior to her illness and is happy again, eating and drinking by herself (she wasn't when in Ashton), and being well cared for.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Ashton Lodge is calculated as follows: ( (186 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 265 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Michelle

Michelle David

Job Title: Home Manager

Joined: 2022

My career in Health and Social started as a result of my grandfather being terminally ill. He was being cared for in a hospice which was not caring for him the way we had expected. As a family, a Decision was made to take him home and care for him. One day when supporting my grandfather I had an epiphany that maybe this is what I should be doing. I wanted to make a difference in people’s lives by ensuring they have a good quality of life for the rest of their lives. I graduated with a BSC Psychology degree and went on to achieve Health & social vocational qualifications.


After graduating I went on to become a Dementia support worker and developed my career very quickly in Management.


I have worked for 20 years in the sector in different capacities and am extremely passionate about providing a high standard of quality care.

I enjoy developing teams and supporting them to reach their full potential.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.