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Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames, Surrey TW16 7DA
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I cannot recommend the staff more highly and a big thank you to the managerSami A(Son of Resident/Service User)
Ashton Lodge, Sunbury-on-Thames
I've been extremely happy with the care, cleanliness and efficiency of Ashton LodgeWilliam D(Son of Resident/Service User)
Ashton Lodge, Sunbury-on-Thames
Ashton Lodge, Sunbury-on-Thames

Located in Sunbury-on-Thames, Ashton Lodge provides a safe, welcoming environment with high-quality facilities and professional care. Services include nursing, specialist dementia, palliative and respite care, all tailored through personalised plans reflecting each resident’s needs and preferences. The home promotes dignity and quality of life, working closely with families to deliver meaningful, compassionate care within a warm, supportive community.

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Care Provided by Ashton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,700
Residential Dementia CareFrom £1,700From £1,700
Nursing CareFrom £1,700From £1,700
Nursing Dementia CareFrom £1,700From £1,700

Fees Subject to initial assessment

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mohammad (Fauzel)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (108)

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9.6

Ashton Lodge has a Review Score of 9.6 (9.642) out of 10, based on 27 reviews in the last 2 years. Over all time Ashton Lodge has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from Jo G (Daughter of Resident) published on 4 July 2025 Submitted via Website
Overall Experience
Since my dad has been in the home he has had a great experience, he feels very settled, which in turn helps me to feel happy he's being looked after well.
All the staff are pleasant, friendly & dad loves having a little bit of banter with them.
I cannot praise the home enough, everyone from management to cleaners are so polite & always take time to chat, both to dad & myself.
They know me by first name & im starting to know a few more names myself of the staff, we have a chat either in passing or when im sitting with dad.
Im kept up to date with dad's appointments etc & on occasion where dad has needed a doctor, one has been to see him very promptly.

Im looking forward to going on one of the seaside trips with dad that the home have organised for residents.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for your kind words. We're so pleased to hear that your dad feels settled and happy, means the world to us. It's always a pleasure to see the bond you both share, and we are proud to support you. Your feedback is a true reflection of the dedication our team put into creating a warm, person centred environment.

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Review from M P (Nephew of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience
Over the last month, my uncle's health has deteriorated, his conditions evolvement has been explained and when we press management, they do respond.
Unfortunately, everytime we visit, he's thirsty and hungry, the only answer are that he doesn't want to eat or drink.

No input or output chart available, so as it's £1500 per week, where is the care and time given to help him.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.Following your feedback, we immediately investigated the matters raised and took prompt action to address them. We worked closely with the care team to...  

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Review from Anula C (Sister of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
My sister has been in the care home for the past 2 years.
She is being looked after well and the care she is getting is excellent.

All the staff are very good and they contact me whenever necessary and update the situation.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of communication and support provided. In our continuous effort to improve, we have recently enhanced...  

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Review from Christine H (Sister of Resident) published on 3 December 2024 Submitted via Website
Overall Experience
It is a worrying, stressful time searching for a home for a family member. We were struck by the commitment from the manager and her team to make Ashton Lodge a real home.
This desire and ambition from the top permeates the building.

The atmosphere is always calm despite the challenging behaviour of some of the residents. The staff are warm, patient and kind, addressing all by their first names. Ashton Lodge is a welcoming, and enthusiastic place. The manager is readily available and her office door is open. My brother tells me he is happy with everything and gives every impression of being so. His wishes are always respected. The food menu is imaginative and well-cooked. It is served and cleared in a positive, jolly manner. It is obvious that the residents enjoy their mealtimes, sitting around small tables. The staff have made a real effort to create a cafe-like space. The medical care has been first rate and the family are emailed promptly should there be anything to report.

Reply from Michelle David, Manager at Ashton Lodge

Dear Christine, thank you for taking the time to share your experience and provide such a detailed and heartwarming review of Ashton Lodge. We are truly delighted to hear that your brother is happy and comfortable with the care and support he is receiving. We are also pleased that you appreciate...  

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Review from M H (Sister of Resident) published on 22 October 2024 Submitted via Website
Overall Experience
It was an outstanding service no two words about it! 1st impression, meeting the management was unexplainable to share in words. Very approachable, understanding, full of empathy, great attitude. You don't find it in many places where people want to help and go that extra mile, is my experience. They supported us immensely in the most crucial time of our need to house my sister during a short emergency visit overseas.

Also to mention the welcoming staff were professional and the whole 2 weeks experience was peaceful and we had peace of mind while we were away. The entire staff was very caring, warm and amazing people in person and on the phone. I never saw anybody stressed but beautiful smiles on their faces. Very inviting and great attitude among all. After all the most important thing was my sister being happy there.

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Review from Nicola H (Daughter of Resident) published on 1 October 2024 Submitted via Website
Overall Experience
Mum settled in lovely to the home in January. The staff and care have been superb and mum is really happy. The facilities are good too. The place is really welcoming and everyone is so friendly. The food is fab and the activities are good for my mum who can be a bit challenging at times. I looked at a few homes but this one was by far the best and hasn't let us down. I was always so anxious about Mum's care in the past as it wasn't great, however this home I know I can trust them to look after her well. I have been able to go away for a week, knowing she was in good hands.

Well done to the team there. It's a lovely place to live and to go and visit your loved ones.

Reply from Michelle David, Manager at Ashton Lodge

Dear Nicola, thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your mother has had a positive experience with us and we truly appreciate your recognition of the efforts of our dedicated staff. It is...  

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Review from K G (Granddaughter of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Ashton Lodge staff overall were friendly, welcoming and always happy to help! We were lucky enough to get recommended this care home for my grandad, where he enjoyed the company of staff, who made him smile and laugh everyday. It's not a 5 star hotel but it is homely with good day trips out and fun activities daily. Generally food was always delicious and varied! We were always contacted and felt listened to. Thank you for your loving care.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for taking the time to share your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your grandfather had a positive experience with us, he was loved by all and we truly appreciate your recognition of the efforts of our dedicated staff. Thank you once again for your lovely review and for trusting us with your Grandfather's care.

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Review from Lisa K (Daughter of Resident) published on 22 August 2024 Submitted via Website
Overall Experience
My father has been a resident at Ashton Lodge since March 2024.
I speak on behalf of myself and the entire family when we say that we are extremely happy with the care our father has received during his time. Although he can be difficult sometimes, they treat him with respect and have so much patience.
All of the staff are always very happy and take time to have a chat about my father and how he has been if we are not able to visit him as often as we would like.
The food is always hot and varied, from breakfast to supper time.
I visited my father at a time when there was a singer entertaining the residents, she was brilliant and very engaging with everyone.
We are always kept updated by all of the staff, from receiving a phone call or by passing one of the nursing team, with any issues that may of arisen.

We cannot fault the care our father is receiving and it is very comforting to know that when we are not able to visit, we know he is receiving the best possible care and attention.

Reply from Michelle David, Manager at Ashton Lodge

Thank you so much for sharing your kind words and positive feedback about Ashton Lodge Care Home. We are delighted to hear that your father has had a positive experience with us, and we truly appreciate your recognition of the efforts of our dedicated staff. It is heartwarming to know that our team...  

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Review from A E (Son of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience
The staff have helped my mother settle in quite quickly only being moved here in March 2024.
The staff are very friendly and professional as they go about their business. The rooms are bright and airy with good facilities. Food and activities are of a good quality and standard.

I wouldn't have any issues recommending Ashton Lodge to other people looking for a care home for family members.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback enables us to continue to provide high-quality care

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Review from Sami A (Son of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

The care home managers and staff are exceptional. They work with some of the most challenging patients and continue to perform their roles with a smile on their faces and a positive attitude. They always make extra efforts to make a connection with my father, the patient with dementia, and with the family when we visit weekly. I cannot recommend the staff more highly and a big thank you to the manager and one member of staff in particular and all the team for making such a challenging condition so much smoother and their team members give us invaluable peace of mind. My father really enjoys the communal approach, the activities and being with other patients like him, I am so grateful for all the efforts and for even taking the time to understand the sometimes-challenging family dynamics which can come when you have a family member with dementia, something only dementia carers understand.

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Review from Jane C (Daughter of Resident) published on 25 March 2024 Submitted via Website
Overall Experience

We chose Ashton Lodge after meeting the care home manager and we knew it was the care home for Mum. My Mum has dementia and since moving into Ashton Lodge she has been so well looked after. There is always a friendly and familiar face welcoming us as visitors or interacting with Mum.

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Review from Ian K (Son of Resident) published on 13 February 2024 Submitted via Website
Overall Experience
Since being moved to Ashton Lodge during Covid the home team has offered excellent care and is kind, patient and understanding towards our mum.
Whilst the drive and entrance to the home may not have the best kerb appeal the home team more than make up for this with their attitude towards every resident being treated as a person with their own individual needs.

The team works hard to make sure the home is well maintained and always well presented and each member of the team makes sure they know each resident so there is always a friendly smile and word or two for anyone that needs it. Whilst we may not have been able to choose the home due to circumstances when it was needed, we feel very lucky that Mum is cared for so well.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking time to review our service. It is our pleasure to serve your mother.

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Review from Loren G (Wife of Resident) published on 12 February 2024 Submitted via Website
Overall Experience
When I was informed that my husband was being accepted at Ashton Lodge I was a little worried as I hadn't visited it and on first impressions, I was a bit of oh my what has he been sent to, after visiting Ashton Lodge I can only say that the staff from when you walk into the building and everyone who works there are everything you can ask for, they are helpful, caring and all-round lovely people.

All my husband's family and friends who have since visited say they are happy with the nursing care he receives on a daily basis.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for reviewing our service, your feedback helps us to continually provide the best care.

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Review from Susan H (Wife of Resident) published on 28 December 2023 Submitted via Postal Card
Overall Experience
My husband was transferred to Ashton Lodge 3 months ago. He suffers from delusional dementia and various other conditions that affect his life.

Since moving to Ahston Lodge he has become less distressed and agitated. The nursing staff are kind and caring with him. This is something he responds to well. They ensure he has a comfortable, warm room and bed. Plus he is given his food and tablets regularly. He is encouraged to interact with other residents. My family are very happy that he is at Ashton Lodge.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for your review. It is a pleasure caring for your husband.

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Review from William D (Son of Resident) published on 22 December 2023 Submitted via Website
Overall Experience

It might not look pretty from the outside but don't judge by appearances: I've been extremely happy with the care, cleanliness and efficiency of Ashton Lodge. Our mum has frontotemporal dementia and requires one-to-one care, and whenever I visit the carer is there by her side. Mum's condition is challenging: she has greatly reduced mobility and speech, rips up her clothes, can lash out and be extremely rude, and is double incontinent. All are handled with care and respect by the staff, and the medication prescribed by the GP is administered on time and effectively. There was no complaint from the home when Mum ripped up her mattress - it was simply replaced. New flooring went in recently, the food seems good, and the home doesn't smell unpleasant, as I've found in previous homes (Mum was moved around a bit before she settled at Ashton). The manager is friendly and always available if we need to discuss anything; importantly she takes swift action if there are any special needs.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. Your feedback is much appreciated.

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Review from Paul C (Son of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

Without hesitation, I can quite honestly say that my father has been shown great dignity and respect while at Ashton Lodge and I couldn't recommend them highly enough.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service. It helps us to consistently improve.

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Review from Jacqueline J (Sister of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience
On my last visit to my brother, I was pleased to see him very well-dressed and comfortable in the lovely, spacious lounge. The staff were very welcoming and pleasant, working as a team creating a happy, relaxed atmosphere. They thoughtfully allowed us some quality time with him in a side room and brought him back for lunch. The menu looked amazing and the dinner trolley arrived with a smiling chef, in his chef whites and hat, serving the food he had prepared. So nice! We left them to enjoy it.

We did not see any signs of activities that day but we walked outside around the spacious garden with its trees and tables which would be lovely, for those who can, to enjoy. My brother is in a lovely home with staff who care. Some of the ratings I have left blank as they at not applicable to me.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.

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Review from A D (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

My mother arrived in Ashton Lodge from the hospital last September. She had previously been in another care home but we were not impressed with the care and attention she received there.

Reply from Michelle David, Manager at Ashton Lodge

Thank you for taking the time to review our service.

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Review from Donna N (Stepdaughter of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

Ashton Lodge is a welcoming home with a team of hardworking, well-intentioned and dedicated staff. The house and gardens are well-maintained and secure. Standard of meals is exceptional. For new residents it would be helpful to have been furnished with a few house rules including timings of the day, reception hours, service standards (including response times), fees and charges, staff board with names and roles, who and how to contact with queries or issues. It's a shame the staff rota/coverage doesn't allow for outside supervision in the summer months/fair weather, as I had to bring my step mum inside at the end of visiting.

Reply from Michelle David, Manager at Ashton Lodge
Dear Donna,

Thank you for taking the time to review our service and for highlighting area's of improvement. We are working on a welcome pack currently which will have all useful information that you have expressed and have taken on board your suggestions.

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Review from Lynda N (Daughter of Resident) published on 22 August 2023 Submitted via Website
Overall Experience
Since my mum was admitted to Ashton Lodge, we have experienced such wonderful care, treatment and love, particularly for my mum, who is 101 years of age, and the respect and kindness expressed to my family are amazing. The carers and nurses are so good with all the patients, and nothing is too much when it comes to caring for all of the patients at Ashton Lodge at Sunbury on the Thames. We are so grateful that Mum is cared for so well and happy. Entertainment is wonderful and keeps patients happy all the time.

Many, many thanks once again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 01 Apr 2026

    The Castle House Group is thrilled to announce the promotion of Mohammad Fauzel from Deputy Manager to Home Manager at Ashton Lodge. A valued member of the team since 2009,...

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ashton Lodge.

Accreditations

There are no accreditations posted yet for Ashton Lodge.

Meet the Team (1)

Mohammad Fauzel
Mohammad FauzelJob Title Home ManagerJoined 2026

Mohammad was promoted from deputy to Home Manager at Ashton Lodge in March 2026; a valued member of the team at Castle House since 2009, this well-deserved promotion came as a result of Mohammad's exceptional skills, dedication and compassion that have been demonstrated in his roles as Clinical Lead and Deputy Manager.

A qualified nurse, throughout his career within the group, Mohammad has set out to raise the bar in clinical excellence. He has been instrumental in achieving the Gold Standard Framework Award in two of the homes within the group. His hands-on approach to nursing, along with his knowledge and passion for care, has delivered many plaudits and national awards throughout his career.

Highly regarded by his peers, Mohammad has earned this respect for his high-quality nursing skills and approach to providing authentic, compassionate care and the relationships he develops with residents and their families. Mohammad is also a highly accomplished trainer, and the team and residents flourish as a result of the high standards and results that Mohammad achieves.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service -more info.