Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.3 97 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.
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Care Provided by Ashton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

These prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Mohammad (Fauzel)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (97)

9.3

Ashton Lodge has a Review Score of 9.3 (9.325) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashton Lodge has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashton Lodge
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Total of 97, showing 61-80
Review from Stephen S (Nephew of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was in Ashton Lodge for nine years, came to end of life in January. She received lovely end of life care and respect from all the staff.
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Review from Cyril W (Husband of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was cared for at Ashton Lodge for 3 1/2 years. She received excellent care albeit she could be challenging due to her dementia. The staff have always been friendly and helpful. I have no hesitation in recommending Ashton Lodge.
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Review from Jean B (Wife of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warmly welcomed on arrival. All their needs were met, including the marking of my husband's clothing. We were at all times treated with respect and absolute kindness. The staff were always patient with residents' challenging behaviour. Never a voice raised or treated roughly.
The staff were very sensitive
to our needs and saw it important that family and friends were offered hospitality when present and not only at meal times. I never worried about his care when I wasn't present. I trusted them implicitly. I cannot praise the home enough.
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Review from K K (Wife of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Great complex.
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Review from I J R D (Son-in-law of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law was a resident of Ashton Lodge for over six years. Everything, and I mean everything, that Ashton Lodge did for him was exemplary. I cannot praise them enough. The staff were absolutely fantastic.
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Review from John K (Friend of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I held power of attorney for an elderly friend who developed dementia as a result of a stroke and latterly became bedbound. She spent four and a half years at Ashton Lodge. Throughout that time I was impressed by the kindness, care and respect with which she was treated by the carers and nurses. It
gave me peace of mind to know that she was safe and well cared for. I felt the staff were genuinely caring and that my friend was fortunate to be at Ashton Lodge.
Throughout her time I felt the home maintained a high standard of care and I was told if she became ill between visits, which latterly were weekly. The home held residents' and relatives' meetings with the manager and other senior staff present to answer questions and listen to relatives' concerns.
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Review from Paul T (Friend of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the moment my friend moved into Ashton Lodge from her own home, she was much happier.
She was really well cared for and all the staff were very friendly. She had a lovely room.
The manager and assistant manager were always ready to help and support me: they are both very special people.
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Review from Linda U (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Lodge is excellent. I can find no fault with at all. Good care all around. Very caring and understanding staff. I just wish Mum had been a little better, so she could have enjoyed everything that was provided. Staff were so kind to myself and my family when she died. I can only say thank you.
Reply from Mohammad Fauzel, Clinical Lead Manager at Ashton LodgeHi Linda,
Thank you for your feedback on our service. It was a pleasure and privilege to look after mum.
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Review from William U (Son-in-law of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Lodge is a first class care home. The family are only sorry that Mother in Law never got to use the excellent service provided.
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Review from Kevin (Nephew of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was in Ashton Lodge through October and November 2017. The staff were without exception extremely kind to her and made her last few weeks very comfortable and safe. They provided a lovely cake for her 80th birthday and were generous with their time.
Her room was always clean and tidy and the
staff were always popping in to see if she needed anything. She was very well cared for and I am very grateful to the whole team for all they did for her - I cannot praise them too highly and would recommend the home in an instant without any reservations.
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Review from Linda G (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 97 years old, bedridden with severe dementia. I couldn't be happier with the level of care she is receiving at Ashton Lodge. She is frequently checked in her room by staff who are all kind, efficient and professional. All her needs are being met including time taken to identify her likes
and ensure she is as comfortable and happy as possible. Communication with the family is excellent. The home is very well run.
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Review from Margaret D (Wife of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was blind and a double amputee and very depressed when we arrived at Ashton Lodge just over 4 years ago. Thanks to the perseverance of the carers and dedicated nursing staff, he turned an important corner, wrote his autobiography and enjoyed many jokes with the staff, frankly, they saved
his sanity and mine. I shall be extremely grateful to Ashton Lodge.
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Review from Anita G (Sister of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the care my sister is getting at the home. All members of staff (manager, duty manager, care staff, nursing staff, cleaners, kitchen staff and administrators) cannot do more for our sister and also made our family very welcome.


The home has a lovely homely feeling when you

enter.
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Review from Lourdes H (Sister of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to view the home it was the best out of four that I viewed. The home is so well managed to a high standard. The staff are so caring to my sister and are always there when needed. The menu for everyone is always a good choice to eat. The activities are very good and my sister enjoys going.
I would highly recommend your home to family and friends because of the care and support from all your staff.
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Review from Sheila W (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had experience of three nursing homes lately Ashton Lodge is by far the best. The atmosphere and surroundings are very pleasant. The staff are caring and helpful and my mother has settled really well. There are plenty of activities and things to keep residents interested and entertained. I have
no hesitation in recommending this nursing home as I can now know Mum is cared for and happy.
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Review from Edward S (Son of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live overseas it was very important that I can be confident that my mum is getting the very best in care and attention. Having visited Ashton Lodge and met the staff there on a number of occasions, I am very happy with how she is being cared for.
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Review from E B (Husband of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Ashton Lodge now for 7 months. I find the home very friendly, clean, homely and very professional. The care staff are fantastic, always there with a smile and cuddles if needed.
The food is all home cooked with tea and cake in the afternoon. The nurses are highly trained in dealing
with the dementia residents.
My husband is always clean and tidy.
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Review from Sheila D (Sister of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is extremely well cared for in every way. I visit when I can as I live in Scotland but I email the home to get updates and they are answered promptly. I have no worries whatsoever regarding my brothers care. I would recommend to anyone.
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Review from L H (Friend of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was very happy there and the carers were excellent. However, I did find one carer argumentative when I wanted to give my friend a drink and raise the bed because she had a chest infection.
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Review from Tony D (Son of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for a short period of time before she sadly passed away. The accommodation and staff were excellent and very professional. I would have no hesitation in recommending this nursing home to any of my friends.
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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.550 for Ashton Lodge is calculated as follows: ( (145 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 209 Ratings = 4.55
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Ashton Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 17 Positive Reviews ÷ 20 = 0.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Mohammad

Mohammad Fauzel

Job Title: Home Manager Joined: 2026

Mohammad was promoted from deputy to Home Manager at Ashton Lodge in March 2026; a valued member of the team at Castle House since 2009, this well-deserved promotion came as a result of Mohammad's exceptional skills, dedication and compassion that have been demonstrated in his roles as Clinical Lead and Deputy Manager.


A qualified nurse, throughout his career within the group, Mohammad has set out to raise the bar in clinical excellence. He has been instrumental in achieving the Gold Standard Framework Award in two of the homes within the group. His hands-on approach to nursing, along with his knowledge and passion for care, has delivered many plaudits and national awards throughout his career.


Highly regarded by his peers, Mohammad has earned this respect for his high-quality nursing skills and approach to providing authentic, compassionate care and the relationships he develops with residents and their families. Mohammad is also a highly accomplished trainer, and the team and residents flourish as a result of the high standards and results that Mohammad achieves.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.