Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.6 94 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

These prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle David (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (94)

Total of 94, showing 61-80
9.6

Ashton Lodge has a Review Score of 9.6 (9.566) out of 10, based on 23 reviews in the last 2 years. Over all time Ashton Lodge has 94 reviews.

Overall Experience

  • 65
  • 26
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Date Published

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Review from K K (Wife of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Great complex.

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Review from I J R D (Son-in-law of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was a resident of Ashton Lodge for over six years. Everything, and I mean everything, that Ashton Lodge did for him was exemplary. I cannot praise them enough. The staff were absolutely fantastic.

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Review from John K (Friend of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I held power of attorney for an elderly friend who developed dementia as a result of a stroke and latterly became bedbound. She spent four and a half years at Ashton Lodge. Throughout that time I was impressed by the kindness, care and respect with which she was treated by the carers and nurses. It
gave me peace of mind to know that she was safe and well cared for. I felt the staff were genuinely caring and that my friend was fortunate to be at Ashton Lodge.
Throughout her time I felt the home maintained a high standard of care and I was told if she became ill between visits, which latterly were weekly. The home held residents' and relatives' meetings with the manager and other senior staff present to answer questions and listen to relatives' concerns.

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Review from Paul T (Friend of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my friend moved into Ashton Lodge from her own home, she was much happier.
She was really well cared for and all the staff were very friendly. She had a lovely room.
The manager and assistant manager were always ready to help and support me: they are both very special people.

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Review from Linda U (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Lodge is excellent. I can find no fault with at all. Good care all around. Very caring and understanding staff. I just wish Mum had been a little better, so she could have enjoyed everything that was provided. Staff were so kind to myself and my family when she died. I can only say thank you.

Reply from Mohammad Fauzel, Clinical Lead Manager at Ashton Lodge

Hi Linda,
Thank you for your feedback on our service. It was a pleasure and privilege to look after mum.

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Review from William U (Son-in-law of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Lodge is a first class care home. The family are only sorry that Mother in Law never got to use the excellent service provided.

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Review from Kevin (Nephew of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was in Ashton Lodge through October and November 2017. The staff were without exception extremely kind to her and made her last few weeks very comfortable and safe. They provided a lovely cake for her 80th birthday and were generous with their time.
Her room was always clean and tidy and the
staff were always popping in to see if she needed anything. She was very well cared for and I am very grateful to the whole team for all they did for her - I cannot praise them too highly and would recommend the home in an instant without any reservations.

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Review from Linda G (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 97 years old, bedridden with severe dementia. I couldn't be happier with the level of care she is receiving at Ashton Lodge. She is frequently checked in her room by staff who are all kind, efficient and professional. All her needs are being met including time taken to identify her likes
and ensure she is as comfortable and happy as possible. Communication with the family is excellent. The home is very well run.

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Review from Margaret D (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was blind and a double amputee and very depressed when we arrived at Ashton Lodge just over 4 years ago. Thanks to the perseverance of the carers and dedicated nursing staff, he turned an important corner, wrote his autobiography and enjoyed many jokes with the staff, frankly, they saved
his sanity and mine. I shall be extremely grateful to Ashton Lodge.

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Review from Anita G (Sister of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the care my sister is getting at the home. All members of staff (manager, duty manager, care staff, nursing staff, cleaners, kitchen staff and administrators) cannot do more for our sister and also made our family very welcome.


The home has a lovely homely feeling when you

enter.

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Review from Lourdes H (Sister of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to view the home it was the best out of four that I viewed. The home is so well managed to a high standard. The staff are so caring to my sister and are always there when needed. The menu for everyone is always a good choice to eat. The activities are very good and my sister enjoys going.
I would highly recommend your home to family and friends because of the care and support from all your staff.

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Review from Sheila W (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of three nursing homes lately Ashton Lodge is by far the best. The atmosphere and surroundings are very pleasant. The staff are caring and helpful and my mother has settled really well. There are plenty of activities and things to keep residents interested and entertained. I have
no hesitation in recommending this nursing home as I can now know Mum is cared for and happy.

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Review from Edward S (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live overseas it was very important that I can be confident that my mum is getting the very best in care and attention. Having visited Ashton Lodge and met the staff there on a number of occasions, I am very happy with how she is being cared for.

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Review from E B (Husband of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Ashton Lodge now for 7 months. I find the home very friendly, clean, homely and very professional. The care staff are fantastic, always there with a smile and cuddles if needed.
The food is all home cooked with tea and cake in the afternoon. The nurses are highly trained in dealing
with the dementia residents.
My husband is always clean and tidy.

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Review from Sheila D (Sister of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is extremely well cared for in every way. I visit when I can as I live in Scotland but I email the home to get updates and they are answered promptly. I have no worries whatsoever regarding my brothers care. I would recommend to anyone.

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Review from L H (Friend of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very happy there and the carers were excellent. However, I did find one carer argumentative when I wanted to give my friend a drink and raise the bed because she had a chest infection.

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Review from Tony D (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for a short period of time before she sadly passed away. The accommodation and staff were excellent and very professional. I would have no hesitation in recommending this nursing home to any of my friends.

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Review from Yvonne D (Daughter of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home should be rated Excellent. It is well managed under the current Manager. The staff nurses and carers do an exceptional job caring for the residents ensuring they are clean, well dressed, well fed and are stimulated with various activities, music, arts and crafts. They provide excellent
external entertainment once a week. They often go the extra mile to ensure the residents are respected and well loved. The Manager operates on an open door policy, open to concerns raised and will act promptly to resolve issues. The staff are always cheerful and patient and work as a team. The safety and cleanliness of residents are of paramount importance. The gardens are extensive and beautifully kept. Residents are encouraged to sit outside in the warmer months. They hold a fabulous BBQ summer party for all the residents and their families which is always a great success! Residents are encouraged to eat in the dining room except for the frail who are fed in their rooms by the carers.

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Review from Carol H (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's stay was in Ashton Lodge for end of life care. My family and I were more than satisfied with the standard of care received. We found the staff friendly, very helpful and considerate of my father's frail condition. The nursing staff, in particular, were compassionate and always available
to inform us of my father's condition and administer the relevant care for his comfort.

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Review from A T (Wife of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To me, excellent means perfection as humans are involved they sometimes mess up so "good" is my verdict. When the staff asked to attend to an issue or fix a problem e.g. repositioning in wheelchair or bed, or finding a missing item they respond quickly and cheerfully or explain if a delay is necessary.
His room is mostly clean. The bathroom is spotless. Food is varied and looks appetising. Laundry is sometimes misdirected and has to be searched for.
The clinical lead and home manager are approachable and listen, most of the staff are welcoming to relatives and visitors and take an interest in our wellbeing. "Activities" is left blank as he won't join in despite encouragement to do so.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Ashton Lodge is calculated as follows: ( (186 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 265 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Michelle

Michelle David

Job Title: Home Manager

Joined: 2022

My career in Health and Social started as a result of my grandfather being terminally ill. He was being cared for in a hospice which was not caring for him the way we had expected. As a family, a Decision was made to take him home and care for him. One day when supporting my grandfather I had an epiphany that maybe this is what I should be doing. I wanted to make a difference in people’s lives by ensuring they have a good quality of life for the rest of their lives. I graduated with a BSC Psychology degree and went on to achieve Health & social vocational qualifications.


After graduating I went on to become a Dementia support worker and developed my career very quickly in Management.


I have worked for 20 years in the sector in different capacities and am extremely passionate about providing a high standard of quality care.

I enjoy developing teams and supporting them to reach their full potential.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.