Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.4 102 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Located in Sunbury-on-Thames, Ashton Lodge provides a safe, welcoming environment with high-quality facilities and professional care. Services include nursing, specialist dementia, palliative and respite care, all tailored through personalised plans reflecting each resident’s needs and preferences. The home promotes dignity and quality of life, working closely with families to deliver meaningful, compassionate care within a warm, supportive community.
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Care Provided by Ashton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

The price(s) shown are provided by the care home. Contact Ashton Lodge for full pricing details and T&Cs.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mohammad (Fauzel)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (102)

9.4

Ashton Lodge has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashton Lodge has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashton Lodge
  • 29
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Total of 102, showing 61-80
Review from Jeannette H (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well looked after in most ways. The carers are brilliant and so are the nurses and all other staff, but could do with a few more staff as they are very overworked. My mother has someone to talk to whenever she needs it. The food is very good and I can now, at last, know she is safe,
well-fed and generally looked after.
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Review from Wendy D (Wife of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a resident in Ashton Lodge in December 2016. At the time, he was on a tube feed, catheter.
The dietician visited him and within no time he was eating food.
All this was cared for by nursing and care staff. He suffered from dreadful urine infections and again urology let us try without
it, again a success. He always received prompt attention when necessary, tender care and consideration, even the staff who cooked scrambled eggs. Sadly he died very quickly, his GP, head nurse, nurses and carers made his last days and mine as smooth as they were able. Since then I have been contacted by Ashton Lodge, they are still watching out for me. I am indebted to each and every one of the staff. We both came to love and respect you all.
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Review from Sharon K (Daughter of Resident) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all staff at Ashton Lodge. Nothing can possibly convey my sense of gratitude to you all for the kindness and care you showed to my dad. He was very contented during his time at the home and often said how lovely the staff were. I thank you all from the bottom of my heart.
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Review from Eddie S (Son of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives is excellent. As I live overseas, and visit when able, I thoroughly recommend Ashton Lodge.
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Review from Madeline B (Daughter of Resident) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a very independent lady up until she was almost 100 years old. She was very resistant to living in a care home and took a while to settle and to realize that she could no longer care for herself at home. The staff at Ashton Lodge were very caring and were ready to have a laugh with her
and help her in every way. She was in their care for nine months and in letters, I received from her she commented on their caring attitude and said how lucky she was to be there. I am so grateful to all the management and staff.
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Review from Stephen S (Nephew of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was in Ashton Lodge for nine years, came to end of life in January. She received lovely end of life care and respect from all the staff.
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Review from Cyril W (Husband of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was cared for at Ashton Lodge for 3 1/2 years. She received excellent care albeit she could be challenging due to her dementia. The staff have always been friendly and helpful. I have no hesitation in recommending Ashton Lodge.
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Review from Jean B (Wife of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warmly welcomed on arrival. All their needs were met, including the marking of my husband's clothing. We were at all times treated with respect and absolute kindness. The staff were always patient with residents' challenging behaviour. Never a voice raised or treated roughly.
The staff were very sensitive
to our needs and saw it important that family and friends were offered hospitality when present and not only at meal times. I never worried about his care when I wasn't present. I trusted them implicitly. I cannot praise the home enough.
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Review from K K (Wife of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Great complex.
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Review from I J R D (Son-in-law of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law was a resident of Ashton Lodge for over six years. Everything, and I mean everything, that Ashton Lodge did for him was exemplary. I cannot praise them enough. The staff were absolutely fantastic.
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Review from John K (Friend of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I held power of attorney for an elderly friend who developed dementia as a result of a stroke and latterly became bedbound. She spent four and a half years at Ashton Lodge. Throughout that time I was impressed by the kindness, care and respect with which she was treated by the carers and nurses. It
gave me peace of mind to know that she was safe and well cared for. I felt the staff were genuinely caring and that my friend was fortunate to be at Ashton Lodge.
Throughout her time I felt the home maintained a high standard of care and I was told if she became ill between visits, which latterly were weekly. The home held residents' and relatives' meetings with the manager and other senior staff present to answer questions and listen to relatives' concerns.
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Review from Paul T (Friend of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the moment my friend moved into Ashton Lodge from her own home, she was much happier.
She was really well cared for and all the staff were very friendly. She had a lovely room.
The manager and assistant manager were always ready to help and support me: they are both very special people.
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Review from Linda U (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Lodge is excellent. I can find no fault with at all. Good care all around. Very caring and understanding staff. I just wish Mum had been a little better, so she could have enjoyed everything that was provided. Staff were so kind to myself and my family when she died. I can only say thank you.
Reply from Mohammad Fauzel, Clinical Lead Manager at Ashton LodgeHi Linda,
Thank you for your feedback on our service. It was a pleasure and privilege to look after mum.
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Review from William U (Son-in-law of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Lodge is a first class care home. The family are only sorry that Mother in Law never got to use the excellent service provided.
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Review from Kevin (Nephew of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was in Ashton Lodge through October and November 2017. The staff were without exception extremely kind to her and made her last few weeks very comfortable and safe. They provided a lovely cake for her 80th birthday and were generous with their time.
Her room was always clean and tidy and the
staff were always popping in to see if she needed anything. She was very well cared for and I am very grateful to the whole team for all they did for her - I cannot praise them too highly and would recommend the home in an instant without any reservations.
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Review from Linda G (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 97 years old, bedridden with severe dementia. I couldn't be happier with the level of care she is receiving at Ashton Lodge. She is frequently checked in her room by staff who are all kind, efficient and professional. All her needs are being met including time taken to identify her likes
and ensure she is as comfortable and happy as possible. Communication with the family is excellent. The home is very well run.
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Review from Margaret D (Wife of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was blind and a double amputee and very depressed when we arrived at Ashton Lodge just over 4 years ago. Thanks to the perseverance of the carers and dedicated nursing staff, he turned an important corner, wrote his autobiography and enjoyed many jokes with the staff, frankly, they saved
his sanity and mine. I shall be extremely grateful to Ashton Lodge.
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Review from Anita G (Sister of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the care my sister is getting at the home. All members of staff (manager, duty manager, care staff, nursing staff, cleaners, kitchen staff and administrators) cannot do more for our sister and also made our family very welcome.


The home has a lovely homely feeling when you

enter.
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Review from Lourdes H (Sister of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to view the home it was the best out of four that I viewed. The home is so well managed to a high standard. The staff are so caring to my sister and are always there when needed. The menu for everyone is always a good choice to eat. The activities are very good and my sister enjoys going.
I would highly recommend your home to family and friends because of the care and support from all your staff.
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Review from Sheila W (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had experience of three nursing homes lately Ashton Lodge is by far the best. The atmosphere and surroundings are very pleasant. The staff are caring and helpful and my mother has settled really well. There are plenty of activities and things to keep residents interested and entertained. I have
no hesitation in recommending this nursing home as I can now know Mum is cared for and happy.
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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for Ashton Lodge is calculated as follows: ( (157 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 220 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Ashton Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 19 May 2026

Specialist Dementia care, Nursing, Respite, Residential care

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Awards / Recognitions (0)

Meet the Team (1)

Mohammad

Mohammad Fauzel

Job Title: Home Manager Joined: 2026

Mohammad was promoted from deputy to Home Manager at Ashton Lodge in March 2026; a valued member of the team at Castle House since 2009, this well-deserved promotion came as a result of Mohammad's exceptional skills, dedication and compassion that have been demonstrated in his roles as Clinical Lead and Deputy Manager.


A qualified nurse, throughout his career within the group, Mohammad has set out to raise the bar in clinical excellence. He has been instrumental in achieving the Gold Standard Framework Award in two of the homes within the group. His hands-on approach to nursing, along with his knowledge and passion for care, has delivered many plaudits and national awards throughout his career.


Highly regarded by his peers, Mohammad has earned this respect for his high-quality nursing skills and approach to providing authentic, compassionate care and the relationships he develops with residents and their families. Mohammad is also a highly accomplished trainer, and the team and residents flourish as a result of the high standards and results that Mohammad achieves.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.