Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.4 102 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Located in Sunbury-on-Thames, Ashton Lodge provides a safe, welcoming environment with high-quality facilities and professional care. Services include nursing, specialist dementia, palliative and respite care, all tailored through personalised plans reflecting each resident’s needs and preferences. The home promotes dignity and quality of life, working closely with families to deliver meaningful, compassionate care within a warm, supportive community.
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Care Provided by Ashton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

The price(s) shown are provided by the care home. Contact Ashton Lodge for full pricing details and T&Cs.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ashton Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mohammad (Fauzel)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (102)

9.4

Ashton Lodge has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashton Lodge has 102 reviews.

Overall Experience
  • 72
  • 27
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Date Published
  • 102
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  • 19
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Reviewer Connection to Ashton Lodge
  • 29
  • 21
  • 11
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  • 7
  • 4
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  • 2
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  • 1
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  • 1
  • 1
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Total of 102, showing 81-100
Review from Edward S (Son of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live overseas it was very important that I can be confident that my mum is getting the very best in care and attention. Having visited Ashton Lodge and met the staff there on a number of occasions, I am very happy with how she is being cared for.
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Review from E B (Husband of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Ashton Lodge now for 7 months. I find the home very friendly, clean, homely and very professional. The care staff are fantastic, always there with a smile and cuddles if needed.
The food is all home cooked with tea and cake in the afternoon. The nurses are highly trained in dealing
with the dementia residents.
My husband is always clean and tidy.
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Review from Sheila D (Sister of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is extremely well cared for in every way. I visit when I can as I live in Scotland but I email the home to get updates and they are answered promptly. I have no worries whatsoever regarding my brothers care. I would recommend to anyone.
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Review from L H (Friend of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was very happy there and the carers were excellent. However, I did find one carer argumentative when I wanted to give my friend a drink and raise the bed because she had a chest infection.
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Review from Tony D (Son of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for a short period of time before she sadly passed away. The accommodation and staff were excellent and very professional. I would have no hesitation in recommending this nursing home to any of my friends.
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Review from Yvonne D (Daughter of Resident) published on 18 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home should be rated Excellent. It is well managed under the current Manager. The staff nurses and carers do an exceptional job caring for the residents ensuring they are clean, well dressed, well fed and are stimulated with various activities, music, arts and crafts. They provide excellent
external entertainment once a week. They often go the extra mile to ensure the residents are respected and well loved. The Manager operates on an open door policy, open to concerns raised and will act promptly to resolve issues. The staff are always cheerful and patient and work as a team. The safety and cleanliness of residents are of paramount importance. The gardens are extensive and beautifully kept. Residents are encouraged to sit outside in the warmer months. They hold a fabulous BBQ summer party for all the residents and their families which is always a great success! Residents are encouraged to eat in the dining room except for the frail who are fed in their rooms by the carers.
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Review from Carol H (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's stay was in Ashton Lodge for end of life care. My family and I were more than satisfied with the standard of care received. We found the staff friendly, very helpful and considerate of my father's frail condition. The nursing staff, in particular, were compassionate and always available
to inform us of my father's condition and administer the relevant care for his comfort.
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Review from A T (Wife of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To me, excellent means perfection as humans are involved they sometimes mess up so "good" is my verdict. When the staff asked to attend to an issue or fix a problem e.g. repositioning in wheelchair or bed, or finding a missing item they respond quickly and cheerfully or explain if a delay is necessary.
His room is mostly clean. The bathroom is spotless. Food is varied and looks appetising. Laundry is sometimes misdirected and has to be searched for.
The clinical lead and home manager are approachable and listen, most of the staff are welcoming to relatives and visitors and take an interest in our wellbeing. "Activities" is left blank as he won't join in despite encouragement to do so.
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Review from J C (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my mum is receiving. The staff are doing a very difficult, at times, job well. I have found the staff pleasant and helpful and ready to listen and friendly. The new manager is doing her best to improve everything including getting full-time staff which is good for residents.
They are well fed, kept clean, even amused by some of the staff. Even the people in the laundry are pleasant and helpful.
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Review from K S (Sister of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly. When I visit my brother they always provide the tea and biscuits, also a bowl of water for the dog. The gardens are always pleasant to sit out in. No unpleasant odours which can be prevalent in other homes I have visited.
My brother is very happy, he should not be there but
both is sons live abroad and as I do not enjoy good health he could not stay with us. Ashton Lodge recognises this and makes allowances for which I am very grateful.
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Review from J C (Daughter of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Ashton Lodge since October 2012 and has settled in well and is well-cared for by the staff. She is happy there and tells me that she likes her room and how clean it is. The staff are friendly towards the residents and treat them with kindness and respect and ensure their
needs are met. I am my mothers only relative and am happy and confident that when I go on holiday she will be safe and well cared for when I am not visiting. There is a very nice garden should residents wish to spend time outside.
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Review from David R (Son of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken into Ashton Lodge in November 2014 with dementia and the transition went very smoothly. I used to visit her every other day and I found her situation to be very comfortable and reassuring. In my opinion, I found her surroundings and care to be of the highest standards and the staff
commitment likewise. The care home manager is a credit to your company and would finish by saying on my arrival I was always welcomed with refreshments and kindness. Many thanks.
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Review from Jill L (Wife of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning, I was put at ease. Everything was explained and I was greeted by all with a smiling face. Everyone said 'hello' and it was great to see the residents happy and smiling. My husband has really settled in and is happy there. I would recommend this home to everybody.
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Review from Suzanne b (Stepdaughter of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When trying to find a placement for my step mother, the manager and staff went out of their way to help in every respect. They are kind, compassionate, committed people doing a first class job, in some times, challenging situations. My stepmother has advanced dementia and can be difficult on occasion.
The home is extremely well managed, they are 100% committed to the welfare of the residents. It has been a huge relief to me, to know that my stepmother is safe, well fed and cared for.
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Review from James T (Son of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my father received during his 15 months as a resident of Ashton Lodge was first class. All the staff showed care and compassion at all times. You couldn't ask for more.
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Review from Mandy J (Relative of Resident) published on 14 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We made our usual visit to Ashton Lodge today (22/6/16). We are always greeted warmly, we found our relative in the lounge enjoying a quiz. He looked clean, tidy and happy. We were brought tea and biscuits during our visit and enjoyed a lovely chat with one of the carers. Our relative's room was beautifully
clean and tidy as is the norm. We spent a good while with our relative discussing up and coming events and trips out. Confirmed that his diabetes is being managed superbly and the food is wonderful. Such lovely people at Ashton Lodge - so glad we found you.
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Review from A M (Grandson of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly welcoming home with friendly staff. My grandmother has just moved into the home and has settled in really well as a result of the warm atmosphere. There are many activities and things to do for residents. The home is a perfect home.
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Review from Geoffrey V (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is lovely. The room could not be better. The staff were very kind and caring, both to me and my father. Nothing was too much trouble. We were so lucky to come here.
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Review from Cherie F (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here since January 2014. She has been monitored and given the best environment for her care. Despite her dementia she had a happy two and a half years in the downstairs unit. The staff treat her very kindly and with warmth, love and respect.
My mothers condition has worsened and
it means she will move to the dementia unit upstairs. I am in total agreement with this decision. It has been explained to me in full and I have every confidence that my mum will be well cared for.
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Review from Tracy M (Daughter-in-law of Resident) published on 30 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
After spending time in hospital mum was transferred to the home with apprehension into the unknown. Within hours the staff on duty had popped in her room and introduced themselves with welcome. Her care is so attentive to her needs. Her medicine is supervised by the duty nurse on time so mum has a
routine. She had her first shower and hair washed which was done with dignity and respect. Her room is fantastic and the bed is really comfortable. The food is outstanding and she eats it all. They are catering to her diabetes too. The manager has time to speak and very approachable.
From the moment you step through the door there is a smile to greet you. Both receptionists understand your needs, not just the service user but visiting family too. The activities lady lights up so many faces. The whole nursing staff and orderlies have such a great working relationship which is clear to see. Team work is excellent and this all goes into making mums future at Ashton Lodge happy, safe and enjoyable.
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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for Ashton Lodge is calculated as follows: ( (157 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 220 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Ashton Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 19 May 2026

Specialist Dementia care, Nursing, Respite, Residential care

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Awards / Recognitions (0)

Meet the Team (1)

Mohammad

Mohammad Fauzel

Job Title: Home Manager Joined: 2026

Mohammad was promoted from deputy to Home Manager at Ashton Lodge in March 2026; a valued member of the team at Castle House since 2009, this well-deserved promotion came as a result of Mohammad's exceptional skills, dedication and compassion that have been demonstrated in his roles as Clinical Lead and Deputy Manager.


A qualified nurse, throughout his career within the group, Mohammad has set out to raise the bar in clinical excellence. He has been instrumental in achieving the Gold Standard Framework Award in two of the homes within the group. His hands-on approach to nursing, along with his knowledge and passion for care, has delivered many plaudits and national awards throughout his career.


Highly regarded by his peers, Mohammad has earned this respect for his high-quality nursing skills and approach to providing authentic, compassionate care and the relationships he develops with residents and their families. Mohammad is also a highly accomplished trainer, and the team and residents flourish as a result of the high standards and results that Mohammad achieves.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.