Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.6 94 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

These prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle David (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (94)

Total of 94, showing 81-94
9.6

Ashton Lodge has a Review Score of 9.6 (9.566) out of 10, based on 23 reviews in the last 2 years. Over all time Ashton Lodge has 94 reviews.

Overall Experience

  • 65
  • 26
  • 1
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  • 1

Date Published

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Review from J C (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mum is receiving. The staff are doing a very difficult, at times, job well. I have found the staff pleasant and helpful and ready to listen and friendly. The new manager is doing her best to improve everything including getting full-time staff which is good for residents.
They are well fed, kept clean, even amused by some of the staff. Even the people in the laundry are pleasant and helpful.

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Review from K S (Sister of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly. When I visit my brother they always provide the tea and biscuits, also a bowl of water for the dog. The gardens are always pleasant to sit out in. No unpleasant odours which can be prevalent in other homes I have visited.
My brother is very happy, he should not be there but
both is sons live abroad and as I do not enjoy good health he could not stay with us. Ashton Lodge recognises this and makes allowances for which I am very grateful.

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Review from J C (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Ashton Lodge since October 2012 and has settled in well and is well-cared for by the staff. She is happy there and tells me that she likes her room and how clean it is. The staff are friendly towards the residents and treat them with kindness and respect and ensure their
needs are met. I am my mothers only relative and am happy and confident that when I go on holiday she will be safe and well cared for when I am not visiting. There is a very nice garden should residents wish to spend time outside.

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Review from David R (Son of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into Ashton Lodge in November 2014 with dementia and the transition went very smoothly. I used to visit her every other day and I found her situation to be very comfortable and reassuring. In my opinion, I found her surroundings and care to be of the highest standards and the staff
commitment likewise. The care home manager is a credit to your company and would finish by saying on my arrival I was always welcomed with refreshments and kindness. Many thanks.

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Review from Jill L (Wife of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, I was put at ease. Everything was explained and I was greeted by all with a smiling face. Everyone said 'hello' and it was great to see the residents happy and smiling. My husband has really settled in and is happy there. I would recommend this home to everybody.

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Review from Suzanne b (Stepdaughter of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When trying to find a placement for my step mother, the manager and staff went out of their way to help in every respect. They are kind, compassionate, committed people doing a first class job, in some times, challenging situations. My stepmother has advanced dementia and can be difficult on occasion.
The home is extremely well managed, they are 100% committed to the welfare of the residents. It has been a huge relief to me, to know that my stepmother is safe, well fed and cared for.

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Review from James T (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my father received during his 15 months as a resident of Ashton Lodge was first class. All the staff showed care and compassion at all times. You couldn't ask for more.

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Review from Mandy J (Relative of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We made our usual visit to Ashton Lodge today (22/6/16). We are always greeted warmly, we found our relative in the lounge enjoying a quiz. He looked clean, tidy and happy. We were brought tea and biscuits during our visit and enjoyed a lovely chat with one of the carers. Our relative's room was beautifully
clean and tidy as is the norm. We spent a good while with our relative discussing up and coming events and trips out. Confirmed that his diabetes is being managed superbly and the food is wonderful. Such lovely people at Ashton Lodge - so glad we found you.

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Review from A M (Grandson of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly welcoming home with friendly staff. My grandmother has just moved into the home and has settled in really well as a result of the warm atmosphere. There are many activities and things to do for residents. The home is a perfect home.

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Review from Geoffrey V (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely. The room could not be better. The staff were very kind and caring, both to me and my father. Nothing was too much trouble. We were so lucky to come here.

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Review from Cherie F (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since January 2014. She has been monitored and given the best environment for her care. Despite her dementia she had a happy two and a half years in the downstairs unit. The staff treat her very kindly and with warmth, love and respect.
My mothers condition has worsened and
it means she will move to the dementia unit upstairs. I am in total agreement with this decision. It has been explained to me in full and I have every confidence that my mum will be well cared for.

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Review from Tracy M (Daughter-in-law of Resident) published on 30 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending time in hospital mum was transferred to the home with apprehension into the unknown. Within hours the staff on duty had popped in her room and introduced themselves with welcome. Her care is so attentive to her needs. Her medicine is supervised by the duty nurse on time so mum has a
routine. She had her first shower and hair washed which was done with dignity and respect. Her room is fantastic and the bed is really comfortable. The food is outstanding and she eats it all. They are catering to her diabetes too. The manager has time to speak and very approachable.
From the moment you step through the door there is a smile to greet you. Both receptionists understand your needs, not just the service user but visiting family too. The activities lady lights up so many faces. The whole nursing staff and orderlies have such a great working relationship which is clear to see. Team work is excellent and this all goes into making mums future at Ashton Lodge happy, safe and enjoyable.

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Review from Glenda K (Friend of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has the best care she could have wished for at Ashton Lodge. Every one is made to feel welcome and I am always greeted with a smile. The home itself is bright with two lovely lounges and the food looks and smells delicious.
My friend is bed bound at present so everyone pops their head in
her room to see if she needs anything. She loves every minute and I'm so glad she took the plunge into this Nursing home, she has no regrets. The whole staff need a pat on the back for a job well done!!

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Review from Maria S (Friend of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Ashton Lodge who have cared so lovingly for V B during the time when it became her home. We have visited V on so many occasions, and we have always been welcomed. We are grateful that you have been able to plan her days, respecting her wishes, so that though she was
always very dependent, you did not enforce a strict regime on her, but allowed her to feel at home with you.
Her care has been exemplary, with so many helping with her care over the years, treating her with respect and loving kindness. We have all very much appreciated the love she has received from the staff, we have always felt relaxed about her, knowing that we could trust her to your care.
And now that her life has come to an end we wish you all farewell and hope you will remember her smile as her way of joining us in this big ''thank you''.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Ashton Lodge is calculated as follows: ( (186 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 265 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Michelle

Michelle David

Job Title: Home Manager

Joined: 2022

My career in Health and Social started as a result of my grandfather being terminally ill. He was being cared for in a hospice which was not caring for him the way we had expected. As a family, a Decision was made to take him home and care for him. One day when supporting my grandfather I had an epiphany that maybe this is what I should be doing. I wanted to make a difference in people’s lives by ensuring they have a good quality of life for the rest of their lives. I graduated with a BSC Psychology degree and went on to achieve Health & social vocational qualifications.


After graduating I went on to become a Dementia support worker and developed my career very quickly in Management.


I have worked for 20 years in the sector in different capacities and am extremely passionate about providing a high standard of quality care.

I enjoy developing teams and supporting them to reach their full potential.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Lodge to verify any information. View our terms and conditions. Ashton Lodge has an Enhanced Service - more info.