Ashton Lodge

Spelthorne Grove, Sunbury-on-Thames TW16 7DA
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9.6 94 Reviews
  • Ashton Lodge, Sunbury-on-Thames
Ashton Lodge is a homely facility that makes an excellent contribution to community life, being registered for 100 residents and available for many specific care needs.

All of the home's bedrooms are en-suite and the interior is highly-suited to adults with memory loss or a visual impairment.

Carers are highly qualified in the practice of dementia care and the service is open to both short and long-term care and nursing requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Fees Subject to initial assessment

These prices are only a guideline, please contact Ashton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle David (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (100)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please report to reception on arrival.

Parking

  • Parking is available on site.

Ashton Lodge Reviews (94)

Total of 94, showing 41-60
9.6

Ashton Lodge has a Review Score of 9.6 (9.566) out of 10, based on 23 reviews in the last 2 years. Over all time Ashton Lodge has 94 reviews.

Overall Experience

  • 65
  • 26
  • 1
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  • 1

Date Published

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23
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Review from R B (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashton Lodge for 3 years. I feel extremely comfortable with mum being there and I know she is cared for incredibly well. The staff really look out for mum and treat her with respect and dignity, and most of all do their utmost to help her feel comfortable and happy. After
many years of suffering from dementia where mum was extremely unhappy and frustrated, she has her sense of humour back. Mum has smiled and laughed for the first time in years and for that I will always be so grateful to the staff and management at Ashton Lodge.

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Review from R S (Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find this home suitable for my requirements at present. The staff do their best despite staff shortages from time to time. They keep up residents morale even the most difficult residents suffering dementia. It is my opinion that most of the residents help one another whenever they can.

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Review from R B (Husband of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During 2020 the opportunity to visit has been very limited due to COVID 19 and the lockdown. However, on my previous numerous visits, I have found the home to be friendly, well run by the Home Manager and staff with good facilities.

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Review from Gloria C (Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy here.
Nice room into the gardens.
Cosy room.
Nice Carers.

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Review from D J (Resident) assisted by family/friend published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here. I have made some friends and I enjoy helping out in the office.
I like the cakes I eat.

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Review from Suzanne C (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashton Lodge since 2015. It took a while for her to get settled there, as she was on the 2nd floor.
Over a year ago she asked to be moved downstairs as it is much quieter down there. She has a lovely room which has double doors to a little patio area into the main garden.
She is
very happy there, staff have a good relationship with her and has since this current lockdown she has made some friendships with other residents.


It’s a piece of mind for myself and my brother, that our dear mum is happy where she is living and being well looked after. Safe and sound.

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Review from K S (Granddaughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the standard of care that my grandmother has received. Staff are always friendly and attentive and always greet my family and me by name. Every effort is taken to make my Grandmother comfortable. I also feel that my feedback to the carers and nurses are valued and taken on board.
Ashton Lodge has a lovely homely feel to it and I'm extremely grateful for al;l they've done for myself and family.

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Review from J C (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all exceptionally friendly and helpful. The rooms are pleasant. Slightly concerned that residents can wander into everyone's rooms. Overall acceptable.

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Review from G P (Sister of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited this home on many occasions in the last four and a half years have always been welcomed and asked if we need a seat drink. My sister has been well looked after which has been comforting staff are amazing and kind.

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Review from A C (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very secure and extremely happy and inviting care home.
Welcoming reception area - decorated well.
Exceptional staff. Trained. Totally committed to the residents.
The activity coordinator - fantastic - brilliant ideas to include all residents, cooking, singing, games, art and crafts (just naming
a few) arranged visits and outings.
Lots of parties and celebrations throughout the year.

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Review from Alex B (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashton Lodge for three and a half years. I highly recommend the level of care, patience and dignity offered to residents. The staff could not be kinder and more attentive and my mother could not be better cared for which is a great comfort.

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Review from V S (Partner of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at Ashton Lodge since early 2017. I have nothing but praise and admiration for the staff who work on the first floor. They always welcome me when I visit and tell me about what has been happening or how my partner is. They are a very caring and friendly bunch, even when stretched
to their limits.

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Review from Jeannette H (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well looked after in most ways. The carers are brilliant and so are the nurses and all other staff, but could do with a few more staff as they are very overworked. My mother has someone to talk to whenever she needs it. The food is very good and I can now, at last, know she is safe,
well-fed and generally looked after.

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Review from Wendy D (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident in Ashton Lodge in December 2016. At the time, he was on a tube feed, catheter.
The dietician visited him and within no time he was eating food.
All this was cared for by nursing and care staff. He suffered from dreadful urine infections and again urology let us try without
it, again a success. He always received prompt attention when necessary, tender care and consideration, even the staff who cooked scrambled eggs. Sadly he died very quickly, his GP, head nurse, nurses and carers made his last days and mine as smooth as they were able. Since then I have been contacted by Ashton Lodge, they are still watching out for me. I am indebted to each and every one of the staff. We both came to love and respect you all.

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Review from Sharon K (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all staff at Ashton Lodge. Nothing can possibly convey my sense of gratitude to you all for the kindness and care you showed to my dad. He was very contented during his time at the home and often said how lovely the staff were. I thank you all from the bottom of my heart.

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Review from Eddie S (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent. As I live overseas, and visit when able, I thoroughly recommend Ashton Lodge.

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Review from Madeline B (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a very independent lady up until she was almost 100 years old. She was very resistant to living in a care home and took a while to settle and to realize that she could no longer care for herself at home. The staff at Ashton Lodge were very caring and were ready to have a laugh with her
and help her in every way. She was in their care for nine months and in letters, I received from her she commented on their caring attitude and said how lucky she was to be there. I am so grateful to all the management and staff.

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Review from Stephen S (Nephew of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Ashton Lodge for nine years, came to end of life in January. She received lovely end of life care and respect from all the staff.

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Review from Cyril W (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was cared for at Ashton Lodge for 3 1/2 years. She received excellent care albeit she could be challenging due to her dementia. The staff have always been friendly and helpful. I have no hesitation in recommending Ashton Lodge.

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Review from Jean B (Wife of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmly welcomed on arrival. All their needs were met, including the marking of my husband's clothing. We were at all times treated with respect and absolute kindness. The staff were always patient with residents' challenging behaviour. Never a voice raised or treated roughly.
The staff were very sensitive
to our needs and saw it important that family and friends were offered hospitality when present and not only at meal times. I never worried about his care when I wasn't present. I trusted them implicitly. I cannot praise the home enough.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Ashton Lodge is calculated as follows: ( (186 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 265 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Michelle

Michelle David

Job Title: Home Manager

Joined: 2022

My career in Health and Social started as a result of my grandfather being terminally ill. He was being cared for in a hospice which was not caring for him the way we had expected. As a family, a Decision was made to take him home and care for him. One day when supporting my grandfather I had an epiphany that maybe this is what I should be doing. I wanted to make a difference in people’s lives by ensuring they have a good quality of life for the rest of their lives. I graduated with a BSC Psychology degree and went on to achieve Health & social vocational qualifications.


After graduating I went on to become a Dementia support worker and developed my career very quickly in Management.


I have worked for 20 years in the sector in different capacities and am extremely passionate about providing a high standard of quality care.

I enjoy developing teams and supporting them to reach their full potential.

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