Submit a Review for Barchester Ashford House Care Home
Long Lane, Staines-upon-Thames, TW19 7AZ
View Full Details of Barchester Ashford House Care HomeLatest Reviews for Barchester Ashford House Care Home
16 September 2025
Always a good visit each time. Staff helpful & friendly. Food looks appertising & wholesome.
03 September 2025
Dad has been a resident at Ashford House now for over a year. I cannot fault his care, the staff are amazing and when he came down recently with an illness it was diagnosed really quickly and medical care was sought immediately. Dad particularly likes the entertainment that's put on regularly throughout the week and the meals they serve our great. I cannot recommend this home enough.
21 August 2025
I'm so relieved that I've found such a lovely home for my Dad. The rooms are clean, the food is superb and most importantly that staff are warm and friendly. My Dad is very content here and I would highly recommend this home to anyone with the difficult decision of making the change for their loved ones.
18 August 2025
I cannot praise highly enough the amount of work and attention to detail that the ladies of housekeeping and activities put into the themed fete, they deserve a massive thank you for all the smiling faces of the residents. I think all the staff do the best they can for the residents and their families. I would like to see higher carer ratio to residents.
30 June 2025
My Aunt has been Resident at Ashford House since April 2024. She has been looked after very well and all the staff treat her with such affection, kindness and care. Lots of good communication and activities. My Aunt looks safe and content.
23 June 2025
So pleased we chose Ashford House. Since my husband has been a resident he could not have been treated any better by all the staff with their kindness & care. Also when we visit everybody is so welcoming and friendly.
09 June 2025
The level of care, kindness and compassion shown towards my husband was outstanding while he was in respite. Nothing was too much trouble especially if I asked for help or assistance. I personally would recommend Ashford House and all its team as exceptional. I am so pleased my husband was accepted to be in this care home.
13 March 2025
My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending
10 October 2024
I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring.
02 September 2024
Excellent so far.
13 August 2024
Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start. I have never seen such cheerful and happy staff and the care appears to be excellent!
19 July 2024
My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client. I couldn't be more satisfied.
10 June 2024
The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.
13 May 2024
I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.
10 May 2024
From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.
08 May 2024
Find all the carers very good and helpful, also various nurses very good.
08 May 2024
Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.
26 April 2024
Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.
24 April 2024
My father is very happy and being looked after very well.
03 April 2024
My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!
Latest Reviews for Barchester Ashford House Care Home
16 September 2025
Always a good visit each time. Staff helpful & friendly. Food looks appertising & wholesome.
03 September 2025
Dad has been a resident at Ashford House now for over a year. I cannot fault his care, the staff are amazing and when he came down recently with an illness it was diagnosed really quickly and medical care was sought immediately. Dad particularly likes the entertainment that's put on regularly throughout the week and the meals they serve our great. I cannot recommend this home enough.
21 August 2025
I'm so relieved that I've found such a lovely home for my Dad. The rooms are clean, the food is superb and most importantly that staff are warm and friendly. My Dad is very content here and I would highly recommend this home to anyone with the difficult decision of making the change for their loved ones.
18 August 2025
I cannot praise highly enough the amount of work and attention to detail that the ladies of housekeeping and activities put into the themed fete, they deserve a massive thank you for all the smiling faces of the residents. I think all the staff do the best they can for the residents and their families. I would like to see higher carer ratio to residents.
30 June 2025
My Aunt has been Resident at Ashford House since April 2024. She has been looked after very well and all the staff treat her with such affection, kindness and care. Lots of good communication and activities. My Aunt looks safe and content.
23 June 2025
So pleased we chose Ashford House. Since my husband has been a resident he could not have been treated any better by all the staff with their kindness & care. Also when we visit everybody is so welcoming and friendly.
09 June 2025
The level of care, kindness and compassion shown towards my husband was outstanding while he was in respite. Nothing was too much trouble especially if I asked for help or assistance. I personally would recommend Ashford House and all its team as exceptional. I am so pleased my husband was accepted to be in this care home.
13 March 2025
My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending
10 October 2024
I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring.
02 September 2024
Excellent so far.
13 August 2024
Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start. I have never seen such cheerful and happy staff and the care appears to be excellent!
19 July 2024
My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client. I couldn't be more satisfied.
10 June 2024
The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.
13 May 2024
I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.
10 May 2024
From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.
08 May 2024
Find all the carers very good and helpful, also various nurses very good.
08 May 2024
Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.
26 April 2024
Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.
24 April 2024
My father is very happy and being looked after very well.
03 April 2024
My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!