Barchester Ashford House Care Centre

Long Lane, Staines-upon-Thames TW19 7AZ

Barchester Ashford House Care Centre is located near Staines, in the village of Stanwell.

The home provides 24-hour expert care for older and younger people with dementia in the Memory Lane Community.

It is proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ashford House.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Staff's dedication can be seen across the board - in the cooking, hospitality and organised activities for residents.

Activities are tailored to the individual interests of residents and there is an ongoing life box project in which residents can compile memories and treasured items. Other activities include pet therapy and musical entertainment.

Group: Barchester Healthcare Ltd

Person in charge: Julia Christodoulides (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Polish, Romanian

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Barchester Ashford House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Ashford House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Ashford House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.656 for Barchester Ashford House Care Centre is calculated as follows: ( (154 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Barchester Ashford House Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Ashford House Care Centre has a Review Score of 9.5 (9.489) from 19 Reviews


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ashford House Care Centre?

  • Extremely LIKELY
    15
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ashford House Care Centre

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and happy.
This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Since my 97-year-old Mother-in-Law had been under the care of Barchester Ashford house since October 2017 we as a family are extremely pleased with the standard of her care. Therefore, despite her ways and mannerisms and difficulties, we have observed, on our visits, how the carers have gone the extra mile to see her needs and to care for her in a meaningful way. We could not be happier.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Julia Christodoulides, generalmanager at Barchester Ashford House Care Centre responded to this review on 16 Mar 2018:

Thank you very much for this review, I will pass your review onto the staff who always strive to provide the best care.

On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean.
The lady who does the events was extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family.
The food was always hot and looked well presented and tasted lovely even though dad had to leave.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Julia Christodoulides, General Manager at Barchester Ashford House Care Centre responded to this review on 08 Mar 2018:

Thank you for the feedback, I'm glad we were able to care for your dad and that you had such a positive experience at Ashford House.

My Mother is receiving excellent care, all staff and facilities are of a high standard. Housekeeping is also excellent along with the meals provided. My Mother has health issues but with the care she receives she is happy and her health is maintained.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution of the other home. Excellent care!

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health.

How likely would you be to recommend Barchester Ashford House Care Centre? Likely

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Average Rating:   4.2 out of 5

Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

It is a wonderful care home, the staff make the residents feel happy and visitors like they are visiting residents at home. I could not ask for a better place for my mum to be. Thank you, they are the best staff.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden more in the summer months. Overall, really happy with this lovely home.

How likely would you be to recommend Barchester Ashford House Care Centre? Likely

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Average Rating:   4.1 out of 5

Fantastic care.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management is supportive to me. The home manager is outstanding, she is very good.

How likely would you be to recommend Barchester Ashford House Care Centre? Likely

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Average Rating:   4.2 out of 5

Excellent care. Excellent staff. My mother is looked after extremely well.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford House.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

We have noticed a big change in my nanny since she has been at this home, she is happier, more content, well looked after and fed, she has always got food on her table and as a grazer this is fantastic, she always smells clean along with the room, she is even managing to put weight on.
Staff and the nurses are fantastic and patient with her when it is time for her medication.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times.
The home was always kept so nice and clean, whenever I walked in.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Staff are very caring and helpful. Sometimes can be short staffed and all the staff work very hard. I feel that entertainment should be more often in the afternoon as it is currently only on Wednesday afternoon, therefore that leaves six days without entertainment. They all need different activities as it can be a very long day for the staff and residents.

How likely would you be to recommend Barchester Ashford House Care Centre? Likely

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Average Rating:   4.1 out of 5

I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay.

How likely would you be to recommend Barchester Ashford House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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