Submit a Review for Barchester Ashford House Care Home
Long Lane, Staines-upon-Thames, TW19 7AZ
View Full Details of Barchester Ashford House Care HomeLatest Reviews for Barchester Ashford House Care Home
30 June 2025
My Aunt has been Resident at Ashford House since April 2024. She has been looked after very well and all the staff treat her with such affection, kindness and care. Lots of good communication and activities. My Aunt looks safe and content.
23 June 2025
So pleased we chose Ashford House. Since my husband has been a resident he could not have been treated any better by all the staff with their kindness & care. Also when we visit everybody is so welcoming and friendly.
09 June 2025
The level of care, kindness and compassion shown towards my husband was outstanding while he was in respite. Nothing was too much trouble especially if I asked for help or assistance. I personally would recommend Ashford House and all its team as exceptional. I am so pleased my husband was accepted to be in this care home.
13 March 2025
My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending
17 December 2024
The staff at Barchester Ashford House Care Home are fantastic and offer support to the wider family, not just our dad. We are very grateful for the care given and it gives us peace of mind knowing he is being taken care of.
10 October 2024
I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring.
02 September 2024
Excellent so far.
13 August 2024
Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start. I have never seen such cheerful and happy staff and the care appears to be excellent!
19 July 2024
My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client. I couldn't be more satisfied.
10 June 2024
The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.
13 May 2024
I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.
10 May 2024
From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.
08 May 2024
Find all the carers very good and helpful, also various nurses very good.
08 May 2024
Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.
26 April 2024
Recently the home care staff helped my husband and myself when he was taken to hospital, just for a few hours. They were so supportive. The carers are just that caring, not only for the residents but also for their families. The nursing staff are always available to help and answer any queros that I have had. My husband seems settled, and importantly, happy. The management isn't always visible.
26 April 2024
Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.
24 April 2024
My father is very happy and being looked after very well.
03 April 2024
My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!
07 March 2024
You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much.
07 March 2024
Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all.
Latest Reviews for Barchester Ashford House Care Home
30 June 2025
My Aunt has been Resident at Ashford House since April 2024. She has been looked after very well and all the staff treat her with such affection, kindness and care. Lots of good communication and activities. My Aunt looks safe and content.
23 June 2025
So pleased we chose Ashford House. Since my husband has been a resident he could not have been treated any better by all the staff with their kindness & care. Also when we visit everybody is so welcoming and friendly.
09 June 2025
The level of care, kindness and compassion shown towards my husband was outstanding while he was in respite. Nothing was too much trouble especially if I asked for help or assistance. I personally would recommend Ashford House and all its team as exceptional. I am so pleased my husband was accepted to be in this care home.
13 March 2025
My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending
17 December 2024
The staff at Barchester Ashford House Care Home are fantastic and offer support to the wider family, not just our dad. We are very grateful for the care given and it gives us peace of mind knowing he is being taken care of.
10 October 2024
I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring.
02 September 2024
Excellent so far.
13 August 2024
Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start. I have never seen such cheerful and happy staff and the care appears to be excellent!
19 July 2024
My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client. I couldn't be more satisfied.
10 June 2024
The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.
13 May 2024
I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.
10 May 2024
From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.
08 May 2024
Find all the carers very good and helpful, also various nurses very good.
08 May 2024
Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.
26 April 2024
Recently the home care staff helped my husband and myself when he was taken to hospital, just for a few hours. They were so supportive. The carers are just that caring, not only for the residents but also for their families. The nursing staff are always available to help and answer any queros that I have had. My husband seems settled, and importantly, happy. The management isn't always visible.
26 April 2024
Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.
24 April 2024
My father is very happy and being looked after very well.
03 April 2024
My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!
07 March 2024
You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much.
07 March 2024
Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all.