Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
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9.9 79 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Ashford House Care Home is located in Stanwell near Staines providing 24-hour expert residential and nursing care for people living with dementia from short stays to long-term care placements.

The home has an experienced team of qualified nurses and carers who provide high-quality, person-centred dementia care in a safe and calm environment. They support residents living with dementia, ensuring care is delivered with dignity, patience, and understanding.

The home offers dementia-friendly communal spaces designed to encourage familiarity, independence, and social engagement.

Residents enjoy nutritious, home-cooked meals prepared daily, with individual dietary needs carefully catered for. A range of meaningful activities are offered to promote wellbeing, stimulation, and a sense of purpose. The home has a mini bus allowing residents to enjoy trips out in the local area.
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Care Provided by Barchester Ashford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1781

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashford House Care Home to find out the exact price for your requirements.

Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daisy Mingle (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Ashford House Care Home Reviews (79)

9.9

Barchester Ashford House Care Home has a Review Score of 9.9 (9.870) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Ashford House Care Home has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ashford House Care Home
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Total of 79, showing 61-79
Review from Carol H (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has now been in the home for two years. It is not an easy decision placing a loved one in a home but from the first time we entered Ashford House, there was a warm welcoming feeling.
The main issue is a shortage of staff, especially the carers. Having said that I cannot fault the staff.
I am always
greeted with smiling faces and dad generally seems very settled.
The nursing staff keep us well informed and are always happy to discuss any issues. The cleaners do an excellent job and the food is of a good standard. The activities team do their best but it is a shame that they don't have the time for one to one chatter.
In short, a well-run home that would benefit from more carers.
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Review from Anthony N (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was needing a home and I was told about this care home. From the first time I stepped into the home it made me, my mum and brother very welcome, comfortable and just like home from home - it's fantastic staff and everything about it.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care HomeThank you for your comments, I am glad that you and your mother are happy with the home.
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Review from Wendy C (Daughter of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Ashford House for about 8/9 months now and I can honestly say, there has been so much improvement in him and his health. He tells me he is happy and well looked after.
The staff here do an amazing job and look after Dad and others very well. You can see that residents are happy in
their home and are being well cared for. The level of care, cleanliness, laundry, cooking and activities is well run and could only be improved if there were more staff to make that happen.
I would recommend this care home to all families who have a family member who has Dementia as the care they supply is much better than what you can do at home, as it is 24 hours and you know your family member is being looked after at the highest level.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care HomeThank you, Wendy, we are really pleased that you are happy with your dad's care here at Ashford House.
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Review from J H (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum.


As for value for money, that's an issue the government should be looking at. It's a very unfair society.

Working hard all of your life and then not being supported is a major issue.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care HomeThank you for this review I am glad we were able to make things easier for your mother and you.
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Review from M M (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and
happy.
This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for.
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Review from R D (Son-in-law of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my 97-year-old Mother-in-Law had been under the care of Barchester Ashford house since October 2017 we as a family are extremely pleased with the standard of her care. Therefore, despite her ways and mannerisms and difficulties, we have observed, on our visits, how the carers have gone the extra
mile to see her needs and to care for her in a meaningful way. We could not be happier.
Reply from Julia Christodoulides, generalmanager at Barchester Ashford House Care HomeThank you very much for this review, I will pass your review onto the staff who always strive to provide the best care.
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Review from Noelle G (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean.
The lady who does the events was
extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family.
The food was always hot and looked well presented and tasted lovely even though dad had to leave.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care HomeThank you for the feedback, I'm glad we were able to care for your dad and that you had such a positive experience at Ashford House.
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Review from Richard W (Son of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution
of the other home. Excellent care!
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Review from S D (Wife of Resident) assisted by family/friend published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health.
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Review from S C (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it.
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Review from L W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden
more in the summer months. Overall, really happy with this lovely home.
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Review from Simon Q (Son of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care.
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Review from Erika H (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management
is supportive to me. The home manager is outstanding, she is very good.
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Review from L W (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Excellent staff. My mother is looked after extremely well.
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Review from M D (Husband of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable.
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Review from Marion O (Daughter of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford
House.
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Review from G M (Daughter of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times.
The home was always kept so nice and clean, whenever I walked in.
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Review from David B (Son of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs.
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Review from Anne A (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All
the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay.
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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Barchester Ashford House Care Home is calculated as follows: ( (256 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 292 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

14 Bed Vacancies

Posted: 03 Feb 2026

Please call Ashford House to discuss availability and services required

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Awards / Recognitions (79)

Meet the Team (16)

Daisy

Daisy Mingle

Job Title: General Manager Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.

Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion Joined: 2000

Hello. My name is Christina, and I am the Clinical Deputy Manager here at Ashford House.


I joined Barchester in 2000. I find my role very rewarding and like to ensure the residents receive premium care and support at all times. The team here at Ashford House are very caring and takes pride in their roles to ensure the home is a safe and comfortable environment for all the residents here.

Laura

Laura Cocue

Job Title: Home Administrator Joined: 2023

Hello, I am Laura, and I am the Homes Administrator. I joined the team here at Ashford House Care Centre in 2023.


I love meeting new people and getting to know our residents and their loved ones. My role is very rewarding and I like to ensure that residents and their loved ones receive the right support, and I will apply my knowledge of finances to achieve this.

Mihai

Mihai Constantin

Job Title: Head Chef Joined: 2016

Hello, my name is Mihai, and I am the Head Chef here at Ashford House.


I started working as a Kitchen Assistant when I joined Ashford House in 2016. My passion for cooking inspired me to continue to work hard, and with my skills and knowledge, I was promoted to the Head Chef position.


I was awarded the certificate for completing the 5 modules from Barchester Chef Academy in December 2025.


I am passionate about creating freshly prepared, nutritious and delicious meals for the residents.

Sheeba

Sheeba Khan

Job Title: Activities Coordinator Joined: 2021

Hi, my name is Sheeba, and I am an Activities Coordinator here at Ashford House.


Having a degree in Fine Arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of the residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day life, and I can honestly say this is one of the most rewarding jobs.

Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Isaac

Isaac Quadri

Job Title: Care Practitioner and Dementia Champion Joined: 2022

Hello, my name is Isaac Quadri, and I am a Care Practitioner here at Ashford House.


I am a compassionate and values every resident here. I have in-depth knowledge and experience. I am glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents’ care.

Alison

Alison Richardson

Job Title: Head Housekeeper Joined: 2019

Hello, my name is Alison, and I am the Head Housekeeper here at Ashford House.


I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.


In 2021, I joined the housekeeping team as I felt I would like more time to get to know the wonderful residents. Since then, I have never looked back. I love my job and the residents, who I think are remarkable.

Kirsty

Kirsty Webster

Job Title: Activities Coordinator Joined: 2017

Hello, my name is Kirsty, and I am an Activity Coordinator here at Ashford House.


I have worked at Ashford House since 2017. I started off as a carer, which I loved, then moved over to the wonderful housekeeping team, and now I am one of our activity coordinators, a job that I adore.  I love brightening the day of the residents with fun, meaningful things to do. From exercise classes to trips to Hampton Court Palace.


I also enjoy organising special events for families to enjoy with their loved ones.

Anita

Anita Cismigiu

Job Title: Registered Nurse Joined: 2010

Hello, my name is Anita, and I am one of the registered Nurses here at Ashford House.


I have been working at Ashford House for 15 years.


I really enjoy caring for and supporting the residents and knowing I make a difference each day.


I love my role, and I’m proud to say that I’m part of the team here.

Tara

Tara

Job Title: Senior Carer Joined: 2020

Hi, my name is Tara, and I'ma Senior Carer at Ashford House.


I am a compassionate caregiver with 8 years of experience in both facilities and home environments. I've been the employee of the month Award winner for offering deep passion for my job. I'm glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents' care.

Dovile

Dovile Jaksaityte

Job Title: Administration Assistant Joined: 2024

Hello, my name is Dovile, and I am the Administration Assistant at Ashford House.


I find my role very rewarding. I am always welcoming new residents and relatives to the home with a positive welcome and smile. I am here to support with ensuring appointments are booked, any questions answered and always on hand to make a cup of tea.

Regina

Regina

Job Title: Carer Joined: 2022

My name is Regina I joined Ashford House as a career in 2022. I have worked in the retail shop for over 20 years, but when I joined Ashford House as a career, I found myself with lots of passion for assisting residents.

Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion Joined: 2021

My name is Sheila, and I have worked here at Ashford House since March 2021.


I thoroughly enjoy working here and getting to know our residents and their families.

Gillian

Gillian Dixon

Job Title: Housekeeper Joined: 2024

Hello, my name is Gillian, and I am the Housekeeping Assistant here at Ashford House.


I used to work as a carer and in activities, so I have experienced different areas of care, which has given me so much knowledge when supporting residents and their needs.


I am now part of the wonderful housekeeping team. I enjoy my role, especially the time with the residents. I enjoy getting to know them and hearing about their life stories.

Patricia

Patricia Hill

Job Title: Health Care Assistant & Housekeeping Joined: 2019

My name is Patricia, and l have been working at Ashford House for a number of years now, and l enjoy my job and the opportunity to work and support people from various places.

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