Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
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9.8 76 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Barchester Ashford House Care Home is located near Staines, in the village of Stanwell.

The home provides 24-hour expert care for people living with dementia in the specialist Memory Lane Community.

It is proud to be one of the first homes to be accredited as part of Barchester’s Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ashford House.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Staff's dedication can be seen across the board - in the cooking, hospitality and organised activities for residents.

Activities are tailored to the individual interests of residents and there is an ongoing life box project in which residents can compile memories and treasured items. Other activities include pet therapy and musical entertainment.
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Care Provided by Barchester Ashford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1681
  • Self-Funded Nursing Care: from £1790

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daisy Mingle (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Private funders, CHC
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Ashford House Care Home Reviews (76)

9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Ashford House Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ashford House Care Home
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Total of 76, showing 61-76
Review from J H (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum.


As for value for money, that's an issue the government should be looking at. It's a very unfair society.

Working hard all of your life and then not being supported is a major issue.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you for this review I am glad we were able to make things easier for your mother and you.

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Review from M M (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and
happy.
This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for.
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Review from R D (Son-in-law of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my 97-year-old Mother-in-Law had been under the care of Barchester Ashford house since October 2017 we as a family are extremely pleased with the standard of her care. Therefore, despite her ways and mannerisms and difficulties, we have observed, on our visits, how the carers have gone the extra
mile to see her needs and to care for her in a meaningful way. We could not be happier.
Reply from Julia Christodoulides, generalmanager at Barchester Ashford House Care Home

Thank you very much for this review, I will pass your review onto the staff who always strive to provide the best care.

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Review from Noelle G (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean.
The lady who does the events was
extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family.
The food was always hot and looked well presented and tasted lovely even though dad had to leave.
Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you for the feedback, I'm glad we were able to care for your dad and that you had such a positive experience at Ashford House.

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Review from Richard W (Son of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution
of the other home. Excellent care!
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Review from S D (Wife of Resident) assisted by family/friend published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health.
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Review from S C (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it.
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Review from L W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden
more in the summer months. Overall, really happy with this lovely home.
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Review from Simon Q (Son of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care.
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Review from Erika H (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management
is supportive to me. The home manager is outstanding, she is very good.
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Review from L W (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Excellent staff. My mother is looked after extremely well.
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Review from M D (Husband of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable.
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Review from Marion O (Daughter of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford
House.
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Review from G M (Daughter of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times.
The home was always kept so nice and clean, whenever I walked in.
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Review from David B (Son of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs.
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Review from Anne A (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All
the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay.
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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Barchester Ashford House Care Home is calculated as follows: ( (241 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 279 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (74)

Meet the Team (11)

Daisy

Daisy Mingle

Job Title: General Manager Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.

Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion Joined: 2000

Hello. My name is Cristina. I am the Clinical Deputy Manager here at Ashford House.


I qualified as a nurse in Romania. In 2000 I started working with Barchester and in 2003 progressed to the role of senior carer while waiting for my PIN number.


I continued as a nurse afterwards. I’m grateful for the experience that I have gained working with Barchester to improve my skills and the training that has been provided by the company.


There have been challenges in the past but we remain focused on residents wellbeing as well as the well-being of our team and ourselves.

Laura

Laura Cocue

Job Title: Home Administrator Joined: 2023

Laura joined Ashford House in late September 2023 and is really pleased to be working for Barchester Healthcare. She enjoys meeting residents and their loved ones and is very proud to be part of our team.

Sheeba

Sheeba Khan

Job Title: Activities Coordinator Joined: 2021

Having a degree in fine arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of our residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day lives and I can honestly say this is one of the most rewarding jobs. I am really enjoying my role as an Activities Co-Ordinator at Ashford House.

Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion Joined: 2021

My name is Sheila and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.

Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Olugbenga

Olugbenga Quadri

Job Title: Care Practitioner Joined: 2022

Dementia Champion

Irena

Irena Urzeine

Job Title: Care Practitioner & Falls Champion Joined: 2016

Irena Urziene and I love working as a Care Practitioner at Ashford House.


I have worked at Ashford House for many years and love my job and our residents.

Patricia

Patricia Hill

Job Title: Health Care Assistant & Housekeeping Joined: 2019

My name is Patricia and l have been working at Ashford House for a number of years now and l enjoy my job and the opportunity to work and support people from various places.

Marisa

Marisa Silva

Job Title: Care Assistant Joined: 2017

Senior Care Assistant

Alison

Alison Richardson

Job Title: Head Housekeeper Joined: 2019

I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.
In 2021, I joined the housekeeping team as I felt I would like more time to get to know our wonderful residents. Since then, I have never looked back. I love my job and our residents, who I think are remarkable.
Our housekeeping team are amazing to work with and works tirelessly to keep our home immaculate. They take pride in their work and always go the extra mile for our residents. This is why in June 2025, I proudly took the job as Head Housekeeper.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashford House Care Home to verify any information. View our terms and conditions. Barchester Ashford House Care Home has an Enhanced Service - more info.