Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
Review Us
9.8 75 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Barchester Ashford House Care Home is located near Staines, in the village of Stanwell.

The home provides 24-hour expert care for people living with dementia in the specialist Memory Lane Community.

It is proud to be one of the first homes to be accredited as part of Barchester’s Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ashford House.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Staff's dedication can be seen across the board - in the cooking, hospitality and organised activities for residents.

Activities are tailored to the individual interests of residents and there is an ongoing life box project in which residents can compile memories and treasured items. Other activities include pet therapy and musical entertainment.

Show Barchester Ashford House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1681
  • Self-Funded Nursing Care: from £1790

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daisy Mingle (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Private funders, CHC
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Barchester Ashford House Care Home Reviews (75)

Total of 75, showing 41-60
9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.843) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Ashford House Care Home has 75 reviews.

Overall Experience

  • 56
  • 18
  • 0
  • 1
  • 0

Date Published

75
4
7
22
53

Review from T N (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care whilst in your home. Very caring support to us in her time with you. Lovely environment. Very friendly. Treated with dignity and respect. Mum enjoyed the music and dancing immensely.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Thank you for your lovely review. It was our pleasure to care for mum; she really did enjoy her music and dancing. We will forward your comments to the team too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication skills from staff to relatives are poor, need improving. Unhappy with appearance when visiting as trousers (which did fit) are too short! Eye problem - no feedback.

Reply from Dilyana Sharkova, General Manager at Barchester Ashford House Care Home

Thank you for your review. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with us during your visit and it was my understanding they were discussed with you at the time and had been resolved. If you did have any outstanding concerns you would like to raise with myself or a member of my team we would welcome the opportunity to look into these and discuss with you further. We are also happy to talk you through your Mother’s eye issues and agreed on actions going forward. Please do not hesitate to contact us via phone: 01784 425810 or email: Ashford@barchester.com.


With best wishes and kind regards,
The General Manager, Ashford House

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sasha F (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well presented, clean and tidy on my visits. Her room and bathroom always look clean. Staff are always friendly and welcoming. Mum seems to be comfortable in her surroundings and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie F (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashford House is a fantastic place for my mum with Alzheimer's. She is so well looked after here. She is happy and comfortable. The staff are hard working and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina J (Daughter of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the staff friendly and feel the home is run very efficiently.
Nothing ever seems a problem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Wife of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault anything about this home. Everyone is friendly and helpful. I feel my husband has the best care for his needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen Y (Son of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has improved massively since coming to the care home she is very happy and still improving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Ashford House for 10 years, and I'm always confident and happy with his amazing team who look after him. During the last 18 months, he has remained safe and cared for. The team are top class!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patsy H (Partner of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having met the manager and her relatively new team by Zoom on Friday 30th Oct my reaction was one of reassurance that Ashford House is in good hands! I am fortunate in having been able to (Covid secure) externally visit my partner regularly and have from a safe distance been able to 'interact' with
various members of staff. This has been of such value to me; being reassured that best practice is being carried out in these challenging times, for the residents, staff and relatives. To say they all go the extra mile is truly an understatement.
Words almost seem inadequate to express the sterling job you are all doing but my "thank you" is heartfelt.

Reply from Dilyana Sharkova, General Manager at Barchester Ashford House Care Home

Thank you very much for your very nice comments, they are much appreciated and will go a long way in boosting the morale of our dedicated team, especially in these uncertain times. We are here to support all our residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee H (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home for three years with dementia. Before this home, I struggled to find him the right care. They have all been amazing, he has received the best care and I can't fault them in any way. I'm really happy with everything they do. What an amazing team. Highly recommended.

Reply from Yvonne Mavunga, General Manager at Barchester Ashford House Care Home

Thank you very much for your comments, they are much appreciated and will go a long way in boosting the morale of our dedicated team especially in these uncertain times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very happy with the way our father has been cared for in the last three years. The staff are very nice and he seems to have a very good relationship with all of them.
The home is always clean and tidy and staff are always very helpful.
Dad seems quite content now and hopefully
will be for much longer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole S (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took residence at Ashford House in April 2019 when his dementia became too bad for him to remain at home.
I was very reluctant to have him placed into care, as I felt I was taking away his independence, but the staff at Ashford House encouraged him to join in with the activities and he was
given every opportunity to mingle with the other residents (although, like at home, he generally preferred to stay in his room and watch TV!). Although he was always happy, his health deteriorated through cancer and dementia, and he passed away Christmas Eve. Throughout the bad times, the staff were always compassionate and caring and did everything possible to keep him comfortable.
They were a massive support to me as I live in France and continually felt helpless.
I cannot recommend the care home and staff enough - bright and cheerful building, and truly amazing staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lizz C (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and moved into Ashford House in October 2019 so this was his first Christmas away from his own home. I and my husband joined him Christmas Day, we had a lovely day, the home had a great atmosphere, and several other families did the same. The Christmas dinner was very good, we
had starter tomato soup, Christmas dinner with all the trimmings, Christmas pudding to finish.
Several family members have visited Dad and have been very impressed with the home, and found the staff very caring and patient.
It’s great that you can visit at any time, always greeted with a smile everyone management and staff are very approachable and always willing to give help and support.

Reply from Sam Carey, Administrator at Barchester Ashford House Care Home

Thank you for the review. I am really happy to know you and your father have had such a nice experience, we endeavour to do this for all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashford House has a bright and friendly and clean environment. Management and staff always welcoming even when no appointment to visit.
My husband stayed for two weeks respite care and I would have no problem in taking him there again. Thank you.

Reply from Sam Carey, Administrator at Barchester Ashford House Care Home

Thank you for that lovely feedback, it was nice that we could help and we look forward to your husband's next visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia F (Regular Volunteer) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Started visiting many years ago when an elderly man from the church became a resident. I was then asked by the activities co-ordinator to join the C of E and RC folk on Friday mornings - many opportunities to pray, sing and encourage them. A lady in our Alzheimer's group went into a care home in Staines
but her husband was upset by her lack of care and I recommended Ashford House and she has been here for many years since. All staff are kind, caring and helpful and provide different activities for them - I would be very happy to recommend it again.

Reply from Julia Christodoulides, Administrator at Barchester Ashford House Care Home

Thank you, Sylvia, for your review, its nice to be recommended and we are glad that you continue to and our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin T (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home. My wife has dementia and is very well cared for at Ashford House. The home is bright and airy and the individual rooms are of good quality. Most important of all is the staff are very caring and look after the residents with a cheerful disposition even when
conditions become challenging. It is a comfort to me that my wife of 56 years of marriage is happy in Ashford House.

Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you for your review, I am glad that you feel happy to let us look after your wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has now been in the home for two years. It is not an easy decision placing a loved one in a home but from the first time we entered Ashford House, there was a warm welcoming feeling.
The main issue is a shortage of staff, especially the carers. Having said that I cannot fault the staff.
I am always
greeted with smiling faces and dad generally seems very settled.
The nursing staff keep us well informed and are always happy to discuss any issues. The cleaners do an excellent job and the food is of a good standard. The activities team do their best but it is a shame that they don't have the time for one to one chatter.
In short, a well-run home that would benefit from more carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony N (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was needing a home and I was told about this care home. From the first time I stepped into the home it made me, my mum and brother very welcome, comfortable and just like home from home - it's fantastic staff and everything about it.

Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you for your comments, I am glad that you and your mother are happy with the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy C (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ashford House for about 8/9 months now and I can honestly say, there has been so much improvement in him and his health. He tells me he is happy and well looked after.
The staff here do an amazing job and look after Dad and others very well. You can see that residents are happy in
their home and are being well cared for. The level of care, cleanliness, laundry, cooking and activities is well run and could only be improved if there were more staff to make that happen.
I would recommend this care home to all families who have a family member who has Dementia as the care they supply is much better than what you can do at home, as it is 24 hours and you know your family member is being looked after at the highest level.

Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you, Wendy, we are really pleased that you are happy with your dad's care here at Ashford House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum.


As for value for money, that's an issue the government should be looking at. It's a very unfair society.

Working hard all of your life and then not being supported is a major issue.

Reply from Julia Christodoulides, General Manager at Barchester Ashford House Care Home

Thank you for this review I am glad we were able to make things easier for your mother and you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Barchester Ashford House Care Home is calculated as follows: ( (220 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 255 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (73)

Meet the Team (10)

Daisy

Daisy Mingle

Job Title: General Manager

Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.

Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion

Joined: 2000

Hello. My name is Cristina. I am the Clinical Deputy Manager here at Ashford House.


I qualified as a nurse in Romania. In 2000 I started working with Barchester and in 2003 progressed to the role of senior carer while waiting for my PIN number.


I continued as a nurse afterwards. I’m grateful for the experience that I have gained working with Barchester to improve my skills and the training that has been provided by the company.


There have been challenges in the past but we remain focused on residents wellbeing as well as the well-being of our team and ourselves.

Laura

Laura Cocue

Job Title: Home Administrator

Joined: 2023

Laura joined Ashford House in late September 2023 and is really pleased to be working for Barchester Healthcare. She enjoys meeting residents and their loved ones and is very proud to be part of our team.

Sheeba

Sheeba Khan

Job Title: Activities Coordinator

Joined: 2021

Having a degree in fine arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of our residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day lives and I can honestly say this is one of the most rewarding jobs. I am really enjoying my role as an Activities Co-Ordinator at Ashford House.

Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion

Joined: 2021

My name is Sheila and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.

Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse

Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Olugbenga

Olugbenga Quadri

Job Title: Care Practitioner

Joined: 2022

Dementia Champion

Irena

Irena Urzeine

Job Title: Care Practitioner & Falls Champion

Joined: 2016

Irena Urziene and I love working as a Care Practitioner at Ashford House.


I have worked at Ashford House for many years and love my job and our residents.

Patricia

Patricia Hill

Job Title: Health Care Assistant & Housekeeping

Joined: 2019

My name is Patricia and l have been working at Ashford House for a number of years now and l enjoy my job and the opportunity to work and support people from various places.

Marisa

Marisa Silva

Job Title: Care Assistant

Joined: 2017

Senior Care Assistant

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashford House Care Home to verify any information. View our terms and conditions. Barchester Ashford House Care Home has an Enhanced Service - more info.