
All staff are kind, caring and helpfulSylvia F(Regular Volunteer)

Ashford House was superior on every level - care, environment, facilities and administration.Richard W(Son of Resident/Service User)


All staff are kind, caring and helpfulSylvia F(Regular Volunteer)

Ashford House was superior on every level - care, environment, facilities and administration.Richard W(Son of Resident/Service User)


Ashford House Care Home is located in Stanwell near Staines providing 24-hour expert residential, nursing and dementia from short stays to long-term care placements.
The home has an experienced team of qualified nurses and carers who provide high-quality, person-centred care in a safe and calm environment. They support residents, ensuring care is delivered with dignity, patience, and understanding.
The home offers dementia-friendly communal spaces designed to encourage familiarity, independence, and social...
Care Provided by Barchester Ashford House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ashford House Care Home for full pricing details and T&Cs.
Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Daisy Mingle (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (34)
Barchester Ashford House Care Home Reviews (83)
Barchester Ashford House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ashford House Care Home has 83 reviews.
I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.
On behalf of Ashford House team, we would like to extend our big thank you for the review, it's been so inspiring to see how family are believing in us. This is just so wonderful. We will continue to strive for the best for our residents. Kind Regards
From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.
On behalf of the Ashford House team, we would like to extend a big thank you for the kind and inspiring words. We always aim to strive for the best for our residents. Kind regards.
Find all the carers very good and helpful, also various nurses very good.
Dear Barbara, I would like to thank you, on behalf of the Ashford team, for the kind words you have described the team, well appreciated, we will continue to strive for the best for our residents. Many thanks, Daisy.
Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.
On behalf of the Ashford House team, we would like to thank you for the kind and inspiring words you described the staff for their amazing heart. She has settled well since admission to Ashford House. We will continue to strive for the best for our residents. Kind regards.
Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.
I would like to inform you that the inspiring message you have described to the staff is very much appreciated. This will be shared across the home. We will continue to strive for the best for our residents. Many thanks.
My father is very happy and being looked after very well.
Dear Steve, on behalf of Ashford House team, we would like to extend our big thank you for the wonderful words you have described the team, we will continue to strive for the best for our residents.
My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!
Dear Karen, on behalf of Ashford House team, we would like to extend a big thank you for trusting us to care for your mum, she is settling well with us and found new friends, she always has a lovely smile on her face.
You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much.
On behalf of team Ashford House, we would also like to thank you for trusting us to care for your aunt, she was very appreciative of the assistance and support from the staff. I will share your kind words and appreciation with the staff great work.
Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all.
On behalf of the team Ashford House we would like to thank you for your kind and inspiring words, we will continue to strive for the best for our residents.
I am very happy with the care my mum receives at Ashford House. She is very happy and the carers and all staff are brilliant. There is plenty of different entertainment going on; fetes, animals visiting and trips out in the minibus. There's a small shop/shed in the garden where all toiletries, cards etc. are free for residents. Would definitely recommend this place 100%.
On behalf of Team Ashford House, we would like to extend our big thank you for the trust in providing care for Mum. We will continue to strive for the best for our residents.
As a family, we have always been very pleased with the care that Dad is given at Ashford House. He is always kept clean and comfortable and is well cared for. He has a lovely room, which is always clean and tidy and his needs are met.
I would like to thank you on behalf of the Ashford House team for your kind words. We will continue to strive for the best to ensure our residents have a good experience and enjoy the company of the staff and other residents.
My parents are generally well looked after and the nursing supervision is of a high standard. It does give me peace of mind that my parents are closely monitored and any issues are acted upon. Care staff-there does appear to be a staff shortage at times and I get the impression of a high turnover of care staff.
I would like to thank you for the kind words and your support, this inspires us to continue to improve our services.
My husband was cared for in Ashford House Care Home for six months, from September 15th to March 12th. He was so well looked after, everyone was so kind. He was treated with such devotion and dignity. He came to call Ashford House home. Ashford House became a second home for our dog and me too!
I would like to thank you for the wonderful and inspiring words and the trust that put in there, we will continue to improve our services to ensure our residents will continue to be happy living with us.
The carers are so patient with her and take very good care of her even when she is being uncooperative. The home is kept clean and safe and the meals are varied and nutritious. I am very grateful for the support Ashford House Care Home give the residents and their families (especially during Covid lockdowns) and highly recommend the care home for anyone experiencing the devastating impact of dementia.
I would like to thank you on behalf of the Ashford house team for such wonderful words, your support and appreciation inspire us to continue our services, keeping the residents safe and happy.
My mother has been a resident at the home for a number of years, she entered with dementia and other medical conditions, the care she has received has been excellent, the staff are all helpful and friendly, and the home is well looked after and maintained. With an excellent entertainment programme. The food option is very good. It has given our family peace of mind she is being so well looked after.
Ashford was overwhelmed with the wonderful and kind words on how you describe the care we are providing to our resident. We will continue to strive for the best. Thank you very much.
All the staff are so helpful, friendly and caring and Ashford House Care Home has such a lovely atmosphere. My mum is very well cared for and looked after and I always get a warm welcome when I visit. I am always kept updated on mum's health and she is very happy here. I would highly recommend Ashford House to anyone looking for first-class care.
Kindest regards.
As a family we are very happy with the care and attention our mum receives. Her behaviour can be very challenging at times due to her illness and she is looked after with the dignity and respect that she so deserves and we are forever grateful, it is much appreciated and very comforting to know she's being well looked after.
I would like to thank you for the kind words and trust, we will continue to strive for the best for our residents.
The staff are really lovely and caring.
Thank you so much for taking the time to write such a lovely review of Ashford House. I will certainly advise the team of your comments.
It's always lovely to visit Ashford House Care Home. I am always greeted so warmly by the staff. I am so impressed with the first-class care provided for the residents. The residents are always happy when I am here. Ashford house always provides a range of activities for the residents which I think is also very important, the activities coordinators are fantastic, interacting and dancing with the residents. It's always a pleasure and I always look forward to visiting Ashford House.
Your comments are very important to us, we continue to strive for the best possible care for our residents and good relationship with families and friends.
The care of my nan is top-notch. She is always well cared for and loved and fussed over by the wonderful staff, she is always kept nice and clean, staff are always welcoming to us and very approachable and informative. The cleanliness of the home is amazing, when you walk in it is always fresh smelling, never smells of old people's home, cleaning staff are always seen working as I imagine the cleaning never stops, amazing how they manage to keep it so clean. Hats off to the wonderful head housekeeper and her team and, as always, the head of unit nurse is amazing, we trust her 101% with Nan and, of course, another member of staff is always a breath of fresh air when she is on. Thank you all for the great care you give my nan.
We are overwhelmed with the wonderful and inspiring words of praise to the staff across the home. We will continue to strive for the best for all our residents.
Many thanks,
Daisy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (68) & Events (6)
- 31 Jul 2026
Ashford House care home in Staines recently presented the Menopause And Cancer Charity with a cheque for £1250.00. The care home welcomed Esther, Fundraising Manager from the charity to a...
- 20 Jul 2026
Staff, residents, relatives and the local community came together at Ashford House in Staines to enjoy a garden party that was held in the home’s grounds on Saturday 18th July....
- 13 Jul 2026
Residents at Ashford House have been having great fun with their Happi Table, enjoying a range of interactive games that bring smiles, laughter, and friendly competition. The Happi Table offers...
- 22 Aug 2026Organiser: Barchester Ashford House Care Home
- 22 Aug 2026Organiser: Barchester Ashford House Care Home
- 28 Aug 2026Organiser: Barchester Ashford House Care Home
Awards / Recognitions (91)
- 11 Aug 2026Recipient: Barchester Ashford House Care Home
- 14 Jul 2026Recipient: Barchester Ashford House Care Home
- 12 Jun 2026Recipient: Barchester Ashford House Care Home
Accreditations
There are no accreditations posted yet for Barchester Ashford House Care Home.
Meet the Team (18)

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.
I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me.
Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.
I am so proud of the elderly care Ashford House offers.

Hello. My name is Cristina, and I am the Clinical Deputy Manager here at Ashford House.
I joined Barchester in 2000. I find my role very rewarding and like to ensure the residents receive premium care and support at all times. The team here at Ashford House are very caring and take pride in their roles to ensure the home is a safe and comfortable environment for all the residents here.

Hello, I am Laura, and I am the Homes Administrator. I joined the team here at Ashford House Care Centre in 2023.
I love meeting new people and getting to know residents and their loved ones. My role is very rewarding, and I like to ensure that everyone ones receive the right support, and I will apply my knowledge of finances to achieve this.

Hello, my name is Mihai, and I am the Head Chef here at Ashford House.
I started working as a Kitchen Assistant when I joined Ashford House in 2016. My passion for cooking inspired me to continue to work hard. With my skills and knowledge, I was promoted to the Head Chef position.
I was awarded the certificate for completing the 5 modules from Barchester Chef Academy in December 2025.
I am passionate about creating freshly prepared, nutritious and delicious meals for the residents.

Hi, my name is Sheeba, and I am an Activities Coordinator here at Ashford House.
Having a degree in Fine Arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of the residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day life, and I can honestly say this is one of the most rewarding jobs.

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Hello, my name is Josephine, and I am Head of Unit at Ashford House.
I joined Barchester in 2009. I have enjoyed expanding my knowledge and development. The team here are supportive, professional, and they ensure the residents receive premium person-centred care and wellbeing.
I cannot imagine myself working in another care Home.

Hello, my name is Isaac Quadri, and I am a Care Practitioner here at Ashford House.
I am a compassionate and values every resident here. I have in-depth knowledge and experience. I am glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents’ care.

Hello, my name is Alison, and I am the Head Housekeeper here at Ashford House.
I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.
In 2021, I joined the housekeeping team as I felt I would like more time to get to know the wonderful residents. Since then, I have never looked back. I love my job and the residents, who I think are remarkable.

Hello, my name is Kirsty, and I am an Activity Coordinator here at Ashford House.
I have worked at Ashford House since 2017. I started off as a carer, which I loved, then moved over to the wonderful housekeeping team, and now I am one of our activity coordinators, a job that I adore. I love brightening the day of the residents with fun, meaningful things to do. From exercise classes to trips to Hampton Court Palace.
I also enjoy organising special events for families to enjoy with their loved ones.

Hello, my name is Anita, and I am one of the registered Nurses here at Ashford House.
I have been working at Ashford House for 15 years.
I really enjoy caring for and supporting the residents and knowing I make a difference each day.
I love my role, and I’m proud to say that I’m part of the team here.

Hi, my name is Tara, and I'ma Senior Carer at Ashford House.
I am a compassionate caregiver with 8 years of experience in both facilities and home environments. I've been the employee of the month Award winner for offering deep passion for my job. I'm glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents' care.

Hello, my name is Dovile, and I am the Administration Assistant at Ashford House.
I find my role very rewarding. I am always welcoming new residents and relatives to the home with a positive welcome and smile. I am here to support with ensuring appointments are booked, any questions answered and always on hand to make a cup of tea.

My name is Regina I joined Ashford House as a career in 2022. I have worked in the retail shop for over 20 years, but when I joined Ashford House as a career, I found myself with lots of passion for assisting residents.

My name is Sheila, and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.

Hello, my name is Gillian, and I am the Housekeeping Assistant here at Ashford House.
I used to work as a carer and in activities, so I have experienced different areas of care, which has given me so much knowledge when supporting residents and their needs.
I am now part of the wonderful housekeeping team. I enjoy my role, especially the time with the residents. I enjoy getting to know them and hearing about their life stories.

Hello, I am Kan I am here to welcome you to Ashford House at the weekends. I am dedicated, compassionate and committed to delivering high-quality support.
I play a vital role in ensuring the smooth day-to-day running of the home, supporting residents, families, and the wider care team with efficiency, warmth, and professionalism.
With a background spanning both primary care and residential care settings, I am able to bring a well-rounded understanding of person-centred care.
I have an approachable nature, attention to detail, and a genuine commitment to making a positive difference in the lives of residents and their families.

My name is Patricia, and l have been working at Ashford House for a number of years now, and l enjoy my job and the opportunity to work and support people from various places.
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