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Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames, Surrey TW19 7AZ
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All staff are kind, caring and helpfulSylvia F(Regular Volunteer)
Barchester Ashford House Care Home, Staines-upon-Thames
Ashford House was superior on every level - care, environment, facilities and administration.Richard W(Son of Resident/Service User)
Barchester Ashford House Care Home, Staines-upon-Thames
Barchester Ashford House Care Home, Staines-upon-Thames

Ashford House Care Home is located in Stanwell near Staines providing 24-hour expert residential, nursing and dementia from short stays to long-term care placements.

The home has an experienced team of qualified nurses and carers who provide high-quality, person-centred care in a safe and calm environment. They support residents, ensuring care is delivered with dignity, patience, and understanding.

The home offers dementia-friendly communal spaces designed to encourage familiarity, independence, and social...  

Care Provided by Barchester Ashford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,781N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Daisy Mingle (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (34)

Barchester Ashford House Care Home Reviews (83)

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9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Ashford House Care Home has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from John W (Son of Resident) published on 13 May 2024 Submitted via Website
Overall Experience

I live abroad and I visited Mum in March on a visit to UK. I phone Mum nearly every day and it is rare not to find her in good spirits. The carers and staff are doing a top job and I am very happy my mum is in such a well-run establishment.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of Ashford House team, we would like to extend our big thank you for the review, it's been so inspiring to see how family are believing in us. This is just so wonderful. We will continue to strive for the best for our residents. Kind Regards

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Review from Francine C (Sister of Resident) published on 10 May 2024 Submitted via Postal Card
Overall Experience

From the reception on arriving for the time, a warm, professional greeting. The room my sister is in is bright and cheerful. The staff are all very welcoming and appear to be happy in their workplace.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of the Ashford House team, we would like to extend a big thank you for the kind and inspiring words. We always aim to strive for the best for our residents. Kind regards.

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Review from Barbara R (Wife of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Find all the carers very good and helpful, also various nurses very good.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Barbara, I would like to thank you, on behalf of the Ashford team, for the kind words you have described the team, well appreciated, we will continue to strive for the best for our residents. Many thanks, Daisy.

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Review from David H (Son of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Mum is doing well having recovered from cellulitis and a urinary infection not long ago. The carers and staff are doing a very good job of looking after her. The nurses also keep me up to date by phone, which is very helpful. It has been a difficult time for Mum, but the work and care of the staff in the home have been first-class.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

On behalf of the Ashford House team, we would like to thank you for the kind and inspiring words you described the staff for their amazing heart. She has settled well since admission to Ashford House. We will continue to strive for the best for our residents. Kind regards.

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Review from J D (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card
Overall Experience

Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

I would like to inform you that the inspiring message you have described to the staff is very much appreciated. This will be shared across the home. We will continue to strive for the best for our residents. Many thanks.

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Review from Steve M (Son of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

My father is very happy and being looked after very well.

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Steve, on behalf of Ashford House team, we would like to extend our big thank you for the wonderful words you have described the team, we will continue to strive for the best for our residents.

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Review from Karen R (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience

My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!

Reply from Daisy Mingle, General Manager at Barchester Ashford House Care Home

Dear Karen, on behalf of Ashford House team, we would like to extend a big thank you for trusting us to care for your mum, she is settling well with us and found new friends, she always has a lovely smile on her face.

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Review from Nicholas c (Nephew of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

On behalf of team Ashford House, we would also like to thank you for trusting us to care for your aunt, she was very appreciative of the assistance and support from the staff. I will share your kind words and appreciation with the staff great work.

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Review from Fran M (Daughter-in-law of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

On behalf of the team Ashford House we would like to thank you for your kind and inspiring words, we will continue to strive for the best for our residents.

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Review from Sue B (Daughter of Resident) published on 29 January 2024 Submitted via Website
Overall Experience

I am very happy with the care my mum receives at Ashford House. She is very happy and the carers and all staff are brilliant. There is plenty of different entertainment going on; fetes, animals visiting and trips out in the minibus. There's a small shop/shed in the garden where all toiletries, cards etc. are free for residents. Would definitely recommend this place 100%.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home
Dear Sue,

On behalf of Team Ashford House, we would like to extend our big thank you for the trust in providing care for Mum. We will continue to strive for the best for our residents.

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Review from Marion O (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

As a family, we have always been very pleased with the care that Dad is given at Ashford House. He is always kept clean and comfortable and is well cared for. He has a lovely room, which is always clean and tidy and his needs are met.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you on behalf of the Ashford House team for your kind words. We will continue to strive for the best to ensure our residents have a good experience and enjoy the company of the staff and other residents.

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Review from J F (Son of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

My parents are generally well looked after and the nursing supervision is of a high standard. It does give me peace of mind that my parents are closely monitored and any issues are acted upon. Care staff-there does appear to be a staff shortage at times and I get the impression of a high turnover of care staff.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the kind words and your support, this inspires us to continue to improve our services.

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Review from Pauline W (Wife of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

My husband was cared for in Ashford House Care Home for six months, from September 15th to March 12th. He was so well looked after, everyone was so kind. He was treated with such devotion and dignity. He came to call Ashford House home. Ashford House became a second home for our dog and me too!

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the wonderful and inspiring words and the trust that put in there, we will continue to improve our services to ensure our residents will continue to be happy living with us.

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Review from B H (Son of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience
My mother has been a resident ar Barchester Ashford House Care Home for almost five years. During that time, the care she has enjoyed has been excellent - welfare and medical and the staff and carers have made her feel so welcome and included.

The carers are so patient with her and take very good care of her even when she is being uncooperative. The home is kept clean and safe and the meals are varied and nutritious. I am very grateful for the support Ashford House Care Home give the residents and their families (especially during Covid lockdowns) and highly recommend the care home for anyone experiencing the devastating impact of dementia.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you on behalf of the Ashford house team for such wonderful words, your support and appreciation inspire us to continue our services, keeping the residents safe and happy.

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Review from Annette B (Mother of Resident) published on 1 December 2022 Submitted via Website
Overall Experience

My mother has been a resident at the home for a number of years, she entered with dementia and other medical conditions, the care she has received has been excellent, the staff are all helpful and friendly, and the home is well looked after and maintained. With an excellent entertainment programme. The food option is very good. It has given our family peace of mind she is being so well looked after.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Ashford was overwhelmed with the wonderful and kind words on how you describe the care we are providing to our resident. We will continue to strive for the best. Thank you very much.

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Review from Rob P (Son of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

All the staff are so helpful, friendly and caring and Ashford House Care Home has such a lovely atmosphere. My mum is very well cared for and looked after and I always get a warm welcome when I visit. I am always kept updated on mum's health and she is very happy here. I would highly recommend Ashford House to anyone looking for first-class care.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home
I would like to thank you for the wonderful and motivating words, well appreciated. Ashford House will continue to improve our services to adapt to the needs of the residents we look after.

Kindest regards.

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Review from Helen T (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience

As a family we are very happy with the care and attention our mum receives. Her behaviour can be very challenging at times due to her illness and she is looked after with the dignity and respect that she so deserves and we are forever grateful, it is much appreciated and very comforting to know she's being well looked after.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

I would like to thank you for the kind words and trust, we will continue to strive for the best for our residents.

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Review from Bernadette L (Daughter-in-law of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

The staff are really lovely and caring.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home

Thank you so much for taking the time to write such a lovely review of Ashford House. I will certainly advise the team of your comments.

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Review from B S (Relative of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

It's always lovely to visit Ashford House Care Home. I am always greeted so warmly by the staff. I am so impressed with the first-class care provided for the residents. The residents are always happy when I am here. Ashford house always provides a range of activities for the residents which I think is also very important, the activities coordinators are fantastic, interacting and dancing with the residents. It's always a pleasure and I always look forward to visiting Ashford House.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home
I would like to thank you for the wonderful and motivating words you put in to describe the services we provide.

Your comments are very important to us, we continue to strive for the best possible care for our residents and good relationship with families and friends.

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Review from Nicola C (Granddaughter of Resident) published on 11 November 2022 Submitted via Website
Overall Experience

The care of my nan is top-notch. She is always well cared for and loved and fussed over by the wonderful staff, she is always kept nice and clean, staff are always welcoming to us and very approachable and informative. The cleanliness of the home is amazing, when you walk in it is always fresh smelling, never smells of old people's home, cleaning staff are always seen working as I imagine the cleaning never stops, amazing how they manage to keep it so clean. Hats off to the wonderful head housekeeper and her team and, as always, the head of unit nurse is amazing, we trust her 101% with Nan and, of course, another member of staff is always a breath of fresh air when she is on. Thank you all for the great care you give my nan.

Reply from Daisy Mingle, Acting General Manager at Barchester Ashford House Care Home
Hi Nicola,
We are overwhelmed with the wonderful and inspiring words of praise to the staff across the home. We will continue to strive for the best for all our residents.
Many thanks,

Daisy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (68) & Events (6)

News
  • 31 Jul 2026

    Ashford House care home in Staines recently presented the Menopause And Cancer Charity with a cheque for £1250.00. The care home welcomed Esther, Fundraising Manager from the charity to a...

  • 20 Jul 2026

    Staff, residents, relatives and the local community came together at Ashford House in Staines to enjoy a garden party that was held in the home’s grounds on Saturday 18th July....

  • 13 Jul 2026

    Residents at Ashford House have been having great fun with their Happi Table, enjoying a range of interactive games that bring smiles, laughter, and friendly competition. The Happi Table offers...

Upcoming Events

Awards / Recognitions (91)

Accreditations

There are no accreditations posted yet for Barchester Ashford House Care Home.

Meet the Team (18)

Daisy Mingle
Daisy MingleJob Title:General ManagerJoined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.

I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me.

Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.

I am so proud of the elderly care Ashford House offers.

Cristina Marin
Cristina MarinJob Title:Deputy Manager & Infection Control ChampionJoined: 2000

Hello. My name is Cristina, and I am the Clinical Deputy Manager here at Ashford House.

I joined Barchester in 2000. I find my role very rewarding and like to ensure the residents receive premium care and support at all times. The team here at Ashford House are very caring and take pride in their roles to ensure the home is a safe and comfortable environment for all the residents here.

Laura Cocue
Laura CocueJob Title:Home AdministratorJoined: 2023

Hello, I am Laura, and I am the Homes Administrator. I joined the team here at Ashford House Care Centre in 2023.

I love meeting new people and getting to know residents and their loved ones. My role is very rewarding, and I like to ensure that everyone ones receive the right support, and I will apply my knowledge of finances to achieve this.

Mihai Constantin
Mihai ConstantinJob Title:Head ChefJoined: 2016

Hello, my name is Mihai, and I am the Head Chef here at Ashford House.

I started working as a Kitchen Assistant when I joined Ashford House in 2016. My passion for cooking inspired me to continue to work hard. With my skills and knowledge, I was promoted to the Head Chef position.

I was awarded the certificate for completing the 5 modules from Barchester Chef Academy in December 2025.

I am passionate about creating freshly prepared, nutritious and delicious meals for the residents.

Sheeba Khan
Sheeba KhanJob Title:Activities CoordinatorJoined: 2021

Hi, my name is Sheeba, and I am an Activities Coordinator here at Ashford House.

Having a degree in Fine Arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of the residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day life, and I can honestly say this is one of the most rewarding jobs.

Malgorzata Chocianowska
Malgorzata ChocianowskaJob Title:Head of Unit, Registered NurseJoined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Josephine Brittain
Josephine BrittainJob Title:Head of UnitJoined: 2009

Hello, my name is Josephine, and I am Head of Unit at Ashford House.

I joined Barchester in 2009. I have enjoyed expanding my knowledge and development. The team here are supportive, professional, and they ensure the residents receive premium person-centred care and wellbeing.

I cannot imagine myself working in another care Home.

Isaac Quadri
Isaac QuadriJob Title:Care Practitioner and Dementia ChampionJoined: 2022

Hello, my name is Isaac Quadri, and I am a Care Practitioner here at Ashford House.

I am a compassionate and values every resident here. I have in-depth knowledge and experience. I am glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents’ care.

Alison Richardson
Alison RichardsonJob Title:Head HousekeeperJoined: 2019

Hello, my name is Alison, and I am the Head Housekeeper here at Ashford House.

I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.

In 2021, I joined the housekeeping team as I felt I would like more time to get to know the wonderful residents. Since then, I have never looked back. I love my job and the residents, who I think are remarkable.

Kirsty Webster
Kirsty WebsterJob Title:Activities CoordinatorJoined: 2017

Hello, my name is Kirsty, and I am an Activity Coordinator here at Ashford House.

I have worked at Ashford House since 2017. I started off as a carer, which I loved, then moved over to the wonderful housekeeping team, and now I am one of our activity coordinators, a job that I adore. I love brightening the day of the residents with fun, meaningful things to do. From exercise classes to trips to Hampton Court Palace.

I also enjoy organising special events for families to enjoy with their loved ones.

Anita Cismigiu
Anita CismigiuJob Title:Registered NurseJoined: 2010

Hello, my name is Anita, and I am one of the registered Nurses here at Ashford House.

I have been working at Ashford House for 15 years.

I really enjoy caring for and supporting the residents and knowing I make a difference each day.

I love my role, and I’m proud to say that I’m part of the team here.

Tara
Tara Job Title:Senior CarerJoined: 2020

Hi, my name is Tara, and I'ma Senior Carer at Ashford House.

I am a compassionate caregiver with 8 years of experience in both facilities and home environments. I've been the employee of the month Award winner for offering deep passion for my job. I'm glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents' care.

Dovile Jaksaityte
Dovile JaksaityteJob Title:Administration AssistantJoined: 2024

Hello, my name is Dovile, and I am the Administration Assistant at Ashford House.

I find my role very rewarding. I am always welcoming new residents and relatives to the home with a positive welcome and smile. I am here to support with ensuring appointments are booked, any questions answered and always on hand to make a cup of tea.

Regina
Regina Job Title:CarerJoined: 2022

My name is Regina I joined Ashford House as a career in 2022. I have worked in the retail shop for over 20 years, but when I joined Ashford House as a career, I found myself with lots of passion for assisting residents.

Sheila DeCastro
Sheila DeCastroJob Title:Administrative Assistant & Wellbeing ChampionJoined: 2021

My name is Sheila, and I have worked here at Ashford House since March 2021.

I thoroughly enjoy working here and getting to know our residents and their families.

Gillian Dixon
Gillian DixonJob Title:HousekeeperJoined: 2024

Hello, my name is Gillian, and I am the Housekeeping Assistant here at Ashford House.

I used to work as a carer and in activities, so I have experienced different areas of care, which has given me so much knowledge when supporting residents and their needs.

I am now part of the wonderful housekeeping team. I enjoy my role, especially the time with the residents. I enjoy getting to know them and hearing about their life stories.

Kanwaljeet Rayiat
Kanwaljeet RayiatJob Title:Weekend Administrative AssistantJoined: 2025

Hello, I am Kan I am here to welcome you to Ashford House at the weekends. I am dedicated, compassionate and committed to delivering high-quality support.

I play a vital role in ensuring the smooth day-to-day running of the home, supporting residents, families, and the wider care team with efficiency, warmth, and professionalism.

With a background spanning both primary care and residential care settings, I am able to bring a well-rounded understanding of person-centred care.

I have an approachable nature, attention to detail, and a genuine commitment to making a positive difference in the lives of residents and their families.

Patricia Hill
Patricia HillJob Title:Health Care Assistant & HousekeepingJoined: 2019

My name is Patricia, and l have been working at Ashford House for a number of years now, and l enjoy my job and the opportunity to work and support people from various places.

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