Barchester Ashford House Care Home

Long Lane, Staines-upon-Thames TW19 7AZ
Review Us
9.8 81 Reviews
  • Barchester Ashford House Care Home, Staines-upon-Thames
Ashford House Care Home is located in Stanwell near Staines providing 24-hour expert residential and nursing care for people living with dementia from short stays to long-term care placements.

The home has an experienced team of qualified nurses and carers who provide high-quality, person-centred dementia care in a safe and calm environment. They support residents living with dementia, ensuring care is delivered with dignity, patience, and understanding.

The home offers dementia-friendly communal spaces designed to encourage familiarity, independence, and social engagement.

Residents enjoy nutritious, home-cooked meals prepared daily, with individual dietary needs carefully catered for. A range of meaningful activities are offered to promote wellbeing, stimulation, and a sense of purpose. The home has a mini bus allowing residents to enjoy trips out in the local area.

Care Provided by Barchester Ashford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1838 – £1838
  • Self-Funded Residential Dementia Care: £1838 – £1838
  • Self-Funded Nursing Care: £1838 – £1838
  • Self-Funded Nursing Dementia Care: £1898 – £1899
  • RESPITE Self-Funded Residential Care: £1838 – £1838
  • RESPITE Self-Funded Residential Dementia Care: £1838 – £1838
  • RESPITE Self-Funded Nursing Care: £1898 – £1898
  • RESPITE Self-Funded Nursing Dementia Care: £1838 – £1838

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Ashford House Care Home for full pricing details and T&Cs.

Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daisy Mingle (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Ashford House Care Home Reviews (81)

9.8

Barchester Ashford House Care Home has a Review Score of 9.8 (9.829) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Ashford House Care Home has 81 reviews.

Overall Experience
  • 62
  • 18
  • 0
  • 1
  • 0
Date Published
  • 81
  • 4
  • 12
  • 18
  • 63
Reviewer Connection to Barchester Ashford House Care Home
  • 34
  • 17
  • 11
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Anne A (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All
the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Barchester Ashford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Barchester Ashford House Care Home is calculated as follows: ( (190 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Barchester Ashford House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

13 Bed Vacancies

Posted: 29 Apr 2026

Please call Ashford House to discuss availability and services required

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Awards / Recognitions (82)

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Meet the Team (18)

Daisy

Daisy Mingle

Job Title: General Manager Joined: 2014

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.


Welcome to our website!


I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me. I am privileged to have this opportunity


Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.


I am so proud of the elderly care Ashford House offer to people living with dementia at our nursing home and we like to help if we can.

Cristina

Cristina Marin

Job Title: Deputy Manager & Infection Control Champion Joined: 2000

Hello. My name is Christina, and I am the Clinical Deputy Manager here at Ashford House.


I joined Barchester in 2000. I find my role very rewarding and like to ensure the residents receive premium care and support at all times. The team here at Ashford House are very caring and takes pride in their roles to ensure the home is a safe and comfortable environment for all the residents here.

Laura

Laura Cocue

Job Title: Home Administrator Joined: 2023

Hello, I am Laura, and I am the Homes Administrator. I joined the team here at Ashford House Care Centre in 2023.


I love meeting new people and getting to know our residents and their loved ones. My role is very rewarding and I like to ensure that residents and their loved ones receive the right support, and I will apply my knowledge of finances to achieve this.

Mihai

Mihai Constantin

Job Title: Head Chef Joined: 2016

Hello, my name is Mihai, and I am the Head Chef here at Ashford House.


I started working as a Kitchen Assistant when I joined Ashford House in 2016. My passion for cooking inspired me to continue to work hard, and with my skills and knowledge, I was promoted to the Head Chef position.


I was awarded the certificate for completing the 5 modules from Barchester Chef Academy in December 2025.


I am passionate about creating freshly prepared, nutritious and delicious meals for the residents.

Sheeba

Sheeba Khan

Job Title: Activities Coordinator Joined: 2021

Hi, my name is Sheeba, and I am an Activities Coordinator here at Ashford House.


Having a degree in Fine Arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of the residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day life, and I can honestly say this is one of the most rewarding jobs.

Malgorzata

Malgorzata Chocianowska

Job Title: Head of Unit, Registered Nurse Joined: 2013

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Josephine

Josephine Brittain

Job Title: Head of Unit Joined: 2009

Hello, my name is Josephine, and I am Head of Unit at Ashford House.


I joined Barchester in 2009. I have enjoyed expanding my knowledge and development. The team here are supportive, professional, and they ensure the residents receive premium person-centred care and wellbeing.


I cannot imagine myself working in another care Home.

Isaac

Isaac Quadri

Job Title: Care Practitioner and Dementia Champion Joined: 2022

Hello, my name is Isaac Quadri, and I am a Care Practitioner here at Ashford House.


I am a compassionate and values every resident here. I have in-depth knowledge and experience. I am glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents’ care.

Alison

Alison Richardson

Job Title: Head Housekeeper Joined: 2019

Hello, my name is Alison, and I am the Head Housekeeper here at Ashford House.


I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.


In 2021, I joined the housekeeping team as I felt I would like more time to get to know the wonderful residents. Since then, I have never looked back. I love my job and the residents, who I think are remarkable.

Kirsty

Kirsty Webster

Job Title: Activities Coordinator Joined: 2017

Hello, my name is Kirsty, and I am an Activity Coordinator here at Ashford House.


I have worked at Ashford House since 2017. I started off as a carer, which I loved, then moved over to the wonderful housekeeping team, and now I am one of our activity coordinators, a job that I adore.  I love brightening the day of the residents with fun, meaningful things to do. From exercise classes to trips to Hampton Court Palace.


I also enjoy organising special events for families to enjoy with their loved ones.

Anita

Anita Cismigiu

Job Title: Registered Nurse Joined: 2010

Hello, my name is Anita, and I am one of the registered Nurses here at Ashford House.


I have been working at Ashford House for 15 years.


I really enjoy caring for and supporting the residents and knowing I make a difference each day.


I love my role, and I’m proud to say that I’m part of the team here.

Tara

Tara

Job Title: Senior Carer Joined: 2020

Hi, my name is Tara, and I'ma Senior Carer at Ashford House.


I am a compassionate caregiver with 8 years of experience in both facilities and home environments. I've been the employee of the month Award winner for offering deep passion for my job. I'm glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents' care.

Dovile

Dovile Jaksaityte

Job Title: Administration Assistant Joined: 2024

Hello, my name is Dovile, and I am the Administration Assistant at Ashford House.


I find my role very rewarding. I am always welcoming new residents and relatives to the home with a positive welcome and smile. I am here to support with ensuring appointments are booked, any questions answered and always on hand to make a cup of tea.

Regina

Regina

Job Title: Carer Joined: 2022

My name is Regina I joined Ashford House as a career in 2022. I have worked in the retail shop for over 20 years, but when I joined Ashford House as a career, I found myself with lots of passion for assisting residents.

Sheila

Sheila DeCastro

Job Title: Administrative Assistant & Wellbeing Champion Joined: 2021

My name is Sheila, and I have worked here at Ashford House since March 2021.


I thoroughly enjoy working here and getting to know our residents and their families.

Gillian

Gillian Dixon

Job Title: Housekeeper Joined: 2024

Hello, my name is Gillian, and I am the Housekeeping Assistant here at Ashford House.


I used to work as a carer and in activities, so I have experienced different areas of care, which has given me so much knowledge when supporting residents and their needs.


I am now part of the wonderful housekeeping team. I enjoy my role, especially the time with the residents. I enjoy getting to know them and hearing about their life stories.

Kanwaljeet

Kanwaljeet Rayiat

Job Title: Weekend Administrative Assistant Joined: 2025

Hello, I am Kan I am here to welcome you to Ashford House at the weekends. I am dedicated, compassionate and committed to delivering high-quality support.


I play a vital role in ensuring the smooth day-to-day running of the home, supporting residents, families, and the wider care team with efficiency, warmth, and professionalism.


With a background spanning both primary care and residential care settings, I am able to bring a well-rounded understanding of person-centred care.


I have an approachable nature, attention to detail, and a genuine commitment to making a positive difference in the lives of residents and their families.

Patricia

Patricia Hill

Job Title: Health Care Assistant & Housekeeping Joined: 2019

My name is Patricia, and l have been working at Ashford House for a number of years now, and l enjoy my job and the opportunity to work and support people from various places.

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