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home with patio doors that opened out into the wonderful gardens where she spent much time sitting in the sun. Whenever we came to visit we received a warm welcome at reception and the staff (nursing, cleaning and catering) became good friends and felt like part of the family. Thank you Cranmer Court for your support to Mum and us over the last 3 years.

entertainment as appropriate. I was very concerned re my friends health before coming to Cranmer Court. My worries have disappeared with the excellent care she has received. So much improvement on her health.

patience. We are eternally grateful Dad was in Cranmer Court for his final months.

excellent activities programme which is really well suited for Mums dementia so she is always busy and stimulated with the many singers and craft activities and exercise programmes that are on offer. The food is excellent and they are always offering drinks to avoid dehydration which can be a problem for people with dementia. The garden is beautiful and Mum loves going for walks outside when the weather is bright to enjoy the view from the garden. The staff are friendly and kind. We feel very lucky that Mum has settled so well and is being well looked after here

There have been a considerable number of established staff leaving, & it does often leave a gap in experience & consistency. Team work can sometimes appear a little stretched. The nursing staff - excellent! The new Manager is very approachable. The newly decorated dining rooms look light & inviting & I have only heard good things about the food & the Chef. During the past month, there have been problems with broken lifts. On occasions, no working lift, which has been an issue for both my mother, to go down to the garden & for my father visiting. I understand this has now been resolved. The gardens are well maintained and there is a pleasant atmosphere at Cranmer Court.

amazed that the staff appear to know all the names of the residents and talk to them, making them feel special. You treat them like the individuals they are, not a number. I'd like to thank you all for the support you have given myself and my family over the last year. Mum and Dad came to the home together in March 2024. Prior to this I had been caring for them at home. With them moving to Cranmer I was able to become a daughter again. It meant that the time I spent with them was just for me and them, making happy memories. It also allowed me to go away on holiday guilt and worry free. I knew they were in safe hands. My sister and I only looked at one home and I know we made the right choice.

kept informed of all changes to her health, and referrals to the doctor(s) are done promptly. Mum has loved all the staff and has made real relationships with many of them. The nurses and caring staff are gentle and kind and always give the impression of having time for residents and family. The home is well managed and staff seem to go that extra mile. Although it obviously is a care and nursing facility it very much has the feeling of a home where relatives are always welcome to pop in. I couldn't be more grateful for their excellent care of my Mum. I haven't had a single concern. I cannot recommend Cranmer Court highly enough. They looked after my aunt with kindness and gentleness and I have never had any concerns for her welfare. Staff are professional and make good relationships with residents. Medical concerns are dealt with quickly and care is increased as and when needed. My aunt has been very impressed with the food, and it gives her something lovely to look forward to each day. We held a 100th Birthday party for her at the home and the catering for this, and a family tea party was excellent. Everything was done to make her birthday really special. Staff know residents well and communication with family is very good. The setting is gorgeous and the car parking easy and sufficient. The weekly in-house hairdresser's gives many of the women, especially, a real self esteem boost. All the staff are lovely from the laundry ladies to the manager and the home always looks immaculate. The staff were incredibly kind to myself and my husband on the day she died.

place even smells nice. The rooms are more than adequate with a television and ensuite but the focus is to interact and spend more time with others than tucked away by one's self. The food is of high quality and promptly served. The activities team are excellent; there's something to do every day, whether it be a visiting petting zoo or a harpist. All very inclusive and time is spent keeping those with mobility issues as mobile as possible with physical exercise tailored to the individual. The nursing staff are quick to telephone if there any problems; I was frequently called to be informed that my mother had fallen but there were no injuries. I would Highly recommend Cranmer Court

moved into a new apartment, within a hotel. In my Dads own words "it was a very swanky hotel, the best of the best!"He also referred to the large dining area as the restaurant and always said how lovely the food was. Dad wasn't well enough to take part in any activities, but from what I saw there was plenty on offer. I think they even occasionally have a visit from a donkey! I personally can not thank the manager enough, who helped out tremendously. Very professional, calm and caring. The lovely Secretary always had time for you and made you feel very welcome. All the staff were so friendly and took the time to go and have a chat and a laugh with Dad. Highly recommend Cranmer Court!

they will always be there for you and help make decisions regarding your relative. Rooms are fully furnished with TV security and there are emergency buttons to the main office. Facilities are a real bonus - the care home is set in its own grounds with large rambling areas, with adequate parking and disabled bays. Residents have the pleasure of beautiful gardens, well maintained, herbaceous borders, lawns and hanging baskets. Drinks on tap 24/7 in corridors. Many choices of food on the menu - samples are brought to the resident if there is any doubt. You have games, music rooms, outdoor functions throughout the summer. Resident meetings 4x a year with family. Security I cannot faul. Value for money a big yes. I should like to add that because I am disabled I have been able to use my mobility scooter in the home because of its open plan.

which allows family to come and go at whatever times suited them best. we also had a large family gathering in the upstairs private lounge which was easily arranged and supported by the staff, the nurses even came and found us at medication times. I would not hesitate to recommend Cranmer Court, the manager and her whole team are wonderful.

Cranmer for about seventeen months. The staff always treated her with dignity and respect, knew her likes and dislikes well and were up to date with her changing care needs. The nursing staff were excellent. After a week long stay in hospital, we were extremely pleased for her to return to Cranmer where we knew, without any fear of worry, she would be cared for to a high standard. Although my mother in law didn't attend many of the activities, there was always a varied choice on offer. Obviously there was the odd issue now and again, but anything raised was satisfactorily addressed. I feel certain I am only able to write highly of Cranmer Court due it being led by an excellent manager.

quickly, and her room was comfortable. The staff were exceptional; always attentive and ready to assist, ensuring our mother's comfort and well-being. A special mention must go to the manager. Her wealth of experience and compassionate approach provided our family with the peace of mind we needed during this transition. We truly believe we made the right choice with Cranmer Court, and for that, we are incredibly grateful.

attended. Catering and laundry are very good.

always treated with dignity. I tried to spend time with her every day and received equal consideration. It is a lovely building in beautiful gardens, with some dedicated nurses and carers. Occasionally, care levels can fall - especially over weekends - possibly due to staff shortages.

compassionate to the family when we were searching for a home for her, that, together with the atmosphere, decor and beautiful surroundings cinched it for us. She was always available if we had any concerns.