Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey
Cranmer Court, Warlingham, Surrey

Cranmer Court is a purpose-built home that specialises in residential and nursing provision, located in landscaped gardens that residents can view from their balconies.

The home values its local reputation and, while having a vibrant social atmosphere that residents can make the most of, is also committed to a high standard of end of life care, as well as trial stays, respite breaks and convalescent care.

Cranmer Court operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Norah Davey (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cranmer Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 18 Sep 2017

Please call 0808 223 5421 or email enquiries@caringhomes.org for further information on the current Bed Vacancies at Cranmer Court.

Reviews

9.6 Cranmer Court has a Review Score of 9.6 (9.601)

The Review Score of 9.6 (maximum of 10) for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Cranmer Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Cranmer Court is calculated as follows: ( (152 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 192 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.887 Points relating to the number of positive Reviews for Cranmer Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.4 Target = 0.887

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cranmer Court?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cranmer Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Son-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

A "home" is an institution which has been beleaguered by many scandals, outrages and whitewashes over generations since the "workhouse". As lasting attorneys for a loved one, we ventured into this unknown territory with considerable trepidation, foreboding and suspicion. The panacea for all our concerns has proved to be Cranmer Court with its modern tailor made facilities, reassuringly professional staff with a "can do" attitude and an engaging team spirit which delivers firm and friendly service. Flexible care and responsive attention within a professional and transparent framework, regularly monitored and reviewed with the full involvement of patients and relatives, has been clearly demonstrated. Comfort, safety, diet and medical care are ingrained into the DNA of the establishment and programmes for socialising and community involvement is there with no duress. It's desirable, accessible location with free car parking, regular bus services and well-maintained grounds make Cranmer court a relaxed "home from Home" which is subtly secure. When hiccups have occurred the response has been equal to a quality hotel.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My old friend and companion was a resident of Cranmer Court for the last week of his life. I visited him every day and so was well aware of the care and compassion shown to him and me by the friendly staff.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home and wonderful staff.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Cranmer Court for 15 months. All the staff we met were friendly and caring and very patient. Mum was able to join in activities when she wanted to or remain in her room if she preferred. Her room was well-equipped with an ensuite shower. Visiting times were almost unrestricted and the whole home always looked and smelt clean. The staff knew all the residents by name and we were always made to feel welcome whenever we visited and I think Mum enjoyed living there.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother received outstanding care as she approached the end of her life. The staff and management were courteous, sympathetic and caring throughout.
I am relieved that her last days were spent in a comfortable and caring place such as Cranmer Court.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law has been in Cranmer Court for three weeks and in all that time one of the two lifts has been out of order.
The second lift is now also not working which means we have to try to get her down the stairs. Please spend some money and fix the lifts.
However, the staff and care have been really good.
However, the lift situation does mean we can't always get her downstairs as the alternative would scare her.

How likely would you be to recommend Cranmer Court? Don't know

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Norah Davies, Home Manager at Cranmer Court responded to this review on 03 May 2017:

Thank you for taking the time to review Cranmer Court, we really appreciate your feedback. We are delighted both you and your relative have found the care and the staff at Cranmer Court to be ‘really good’ during your stay. Unfortunately we have had issues with our lifts and apologise for any inconvenience this may have caused. The faults have been dealt with and both our lifts are now in working order. If you would like to discuss any matters with our home manager her door is always open and relatives are welcome to see her at any time.

My mother was at Cranmer Court for a little over 2 years. She suffered from dementia. Throughout that time, she received wonderful care and attention from all the staff - even when she was a little difficult. In her own words "I cannot fault this place". I would have no hesitation in recommending Cranmer Court.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I feel blessed to have found a nursing home where the staff genuinely care about the residents. The manager is hard working, hands-on, professional and friendly. The team that has been recruited is exceptional - all staff in all departments work hard, are friendly and compassionate. Relatives are made to feel welcome 24/7.

Clean rooms, freshly laundered clothes and bedding always, service with a smile, DIY issues rectified immediately, food choice extensive, care first class, manager exceptional, concierge wonderful. First impressions amazing and we have no complaints.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had cancer and we needed the best nursing care for her final weeks. When we arrived at Cranmer Court everything was organised and in place. The staff all knew what they were meant to be doing and got on with doing it. I couldn’t believe the contrast with the home I had just removed her from. The efficiency and consistency at Cranmer Court was wonderful for us.

Nurses were pro-active, keeping a step ahead of me, thinking and acting upon how they could improve my mother’s deteriorating health. I visited every day, but was never made to feel a nuisance accessing them to discuss what was happening. My mother’s pain was kept under control.

Carers checked on my mother changing her regularly, they were kind & thoughtful. The chef provided the pureed diet without my having to check. The special milkshakes were particularly appreciated.

To have systems in place which provided efficiency & consistency & for everyone to adhere to them is down to the excellent management.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father became a resident at Cranmer Court in May 2016 after a 4 months hospitalisation due to bacterial sepsis. Although in the recovery period he was still extremely weak, requiring full nursing care to deal with his physical and emotional needs. However, the nature of his illness indicated that it was possible that he could make a full recovery and we chose Cranmer Court as it gave us the option of continuing nursing care if he did not improve, to preparing him to leave and live independently. Cranmer Court staff excelled taking my father from a frail, vulnerable, uncooperative newcomer to gaining strength in body and mind. My father left Cranmer Court in September 2016 and has returned to a happy independent life with his wife. We cannot thank them enough for giving our father his life back.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I have had an excellent experience with Cranmer Court. My fears for leaving my mother for respite were removed when I saw that the staff I met there were genuinely kind, caring and patient to the residents. The manager, nurses, carers and the chef showed that it wasn't just a job for them but showed that they enjoyed caring for the elderly. I like that they have 24hour nurses available for those who need nursing care, which my mother needed as she is diabetic. Her daily medication was given accurately, which is a large number of tablets with insulin injections and was recorded daily in their file. I was impressed how accurately her medication was given, to the same standards as I have seen when she has been in the hospital. Occasionally there was a problem with her incontinence pads, they were not changed as frequently as they should have but they have improved very much in that area. I was also very happy that they do activities for the residents too.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was only at Cranmer Court for 3 months and in very poor health when he arrived but the staff made an immediate effort to get to know him. He was a very dignified and private person and he was always treated with respect, patience and kindness. The staff made us, as a family welcome and would respond to any requests and questions in a calm and professional manner. The staff at Cranmer Court made a difficult situation bearable for dad and our family and we are so grateful.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been a resident at Cranmer Court for the last six months, he is extremely happy to be there.

My father has been treated with the best care from all the staff/nurses and he has also made many friends. The care the staff show to the residents is heart warming. They are treated with the greatest of respect and in a very friendly manner.

The home is exceptional clean and tidy and my fathers own room is a "home from home". The staff have called me several times and have always been polite and helpful.

The catering and menu choices for each day is superb and the dining area is spotless.

Daily activities at the care home keep my father amused and happy and get him out of his room to mingle with other residents.

I was concerned on a daily basis when my father was in his previous home, now I am so happy to know he is getting 1st rate care and attention. I would not hesitate to recommend Cramer Court to anyone looking for a suitable home for an elderly relative.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very pleased with the way my mother in law was looked after during her 4 1/2 years in your home. I therefore had no hesitation in placing my mother in your care. She has now been with you for three months and is very happy.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think I can sum up my feelings by saying I can go home from my daily visit knowing I could not leaver her in a better place for her nursing and care where she will be looked after safely with kind treatment for all of her needs.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home my Mum is in is a remarkable place. The staff from the manager down to the domestic staff and all in between are amazing, wonderful, caring people. They always gave time to speak to use regarding any concerns and are extremely kind and caring to Mum. They all treat my Mum with the utmost respect although at times she can be quite trying. They are always courteous.

How likely would you be to recommend Cranmer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

February 2016

October 2014

Beacon Status 2014

Recipient: Cranmer Court

Date: Tuesday 14 Oct 2014

more details

February 2014

Job Vacancies

Staff Profiles

Norah

Norah Davey

Job Title: Home Manager

Joined: 2008

Description:

Norah Davey is the Manager of Cranmer Court Nursing Home in Warlingham, Surrey where she leads a dedicated staff team providing nursing and residential care for up to 56 older people.
Norah has over 16 years of experience managing nursing homes. She has completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.

As the Manager of Cranmer Court since 2008, Norah has recruited an outstanding staff team to provide the highest standard of care for the home’s residents. Norah is passionate about palliative care, and uses her extensive skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.

Since joining the team at Cranmer Court, Norah has established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. Norah instils confidence in her residents with her approachable attitude.
Throughout Norah’s time at Cranmer Court, she has received positive feedback from residents, relatives, and staff in her pursuit to develop a vibrant community. As a Manager, she enjoys a challenge and is not afraid to put in as much effort as possible in order to achieve success. Norah approaches her work with excitement in knowing that no two days are ever the same.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cranmer Court