Cranmer Court

This is not the only issue, communication from management to the team is clearly poor and the agency staff do not treat residents with the respect they deserve. I am waiting to lodge a formal complaint when I have received the company complaints procedure.

On visiting the Care Home for the first time. I found it to be very warm and welcoming. It is well kept and always tidy. The rooms are lovely and a good size. The staff are amazing, nothing it too much,, they are extremely kind and caring. The gardens are well kept and beautiful in the summer. The quality of of the food is first class. I would highly recommend Cranmer Court.

Thank you Cranmer Court for your support to Mum and us over the last 3 years.

We visited our friend before Christmas and were so pleased to see how she has settled into her new home. The atmosphere is very calming and the staff show empathy and kindness to everyone. A warm welcome at reception into a bright clean and happy place. All residents needs are catered for with great entertainment as appropriate. I was very concerned re my friends health before coming to Cranmer Court. My worries have disappeared with the excellent care she has received. So much improvement on her health.

The staff are friendly and kind. We feel very lucky that Mum has settled so well and is being well looked after here

The care we received for my father was outstanding. The staff were friendly, supportive and caring. Nothing was too much trouble. From receptionist, admin, carers and nurses all were always on hand to listen and support. On the day our dad passed away the nurse guided us through wtih care, love and patience. We are eternally grateful Dad was in Cranmer Court for his final months.

My experience in Cranmer Court was most pleasurable. The staff were very capable and friendly and made the stay very enjoyable. I couldn't fault them at all.

The care of my wife was fantastic. The staff are excellent.

The gardens are well maintained and there is a pleasant atmosphere at Cranmer Court.

My sister and I only looked at one home and I know we made the right choice.

The care taken of my mother has been excellent. She has been treated with dignity and kindness. Food is varied and interesting and caters for all eating issues. Rooms are kept clean and lots of activities are offered. The garden is lovely in the summer and family are invited to events. We have been kept informed of all changes to her health, and referrals to the doctor(s) are done promptly. Mum has loved all the staff and has made real relationships with many of them. The nurses and caring staff are gentle and kind and always give the impression of having time for residents and family. The home is well managed and staff seem to go that extra mile. Although it obviously is a care and nursing facility it very much has the feeling of a home where relatives are always welcome to pop in. I couldn't be more grateful for their excellent care of my Mum. I haven't had a single concern.

I cannot recommend Cranmer Court highly enough. They looked after my aunt with kindness and gentleness and I have never had any concerns for her welfare. Staff are professional and make good relationships with residents. Medical concerns are dealt with quickly and care is increased as and when needed. My aunt has been very impressed with the food, and it gives her something lovely to look forward to each day. We held a 100th Birthday party for her at the home and the catering for this, and a family tea party was excellent. Everything was done to make her birthday really special. Staff know residents well and communication with family is very good. The setting is gorgeous and the car parking easy and sufficient. The weekly in-house hairdresser's gives many of the women, especially, a real self esteem boost. All the staff are lovely from the laundry ladies to the manager and the home always looks immaculate. The staff were incredibly kind to myself and my husband on the day she died.

The building itself is pleasant and welcoming. Barely any road or aircraft noise, so it's peaceful. The gardens are well maintained and beautiful, a marvellous place to while away the hours with a book or some headphones. The staff are amazing; respectful, attentive and thoroughly professional. The place even smells nice. The rooms are more than adequate with a television and ensuite but the focus is to interact and spend more time with others than tucked away by one's self. The food is of high quality and promptly served. The activities team are excellent; there's something to do every day, whether it be a visiting petting zoo or a harpist. All very inclusive and time is spent keeping those with mobility issues as mobile as possible with physical exercise tailored to the individual. The nursing staff are quick to telephone if there any problems; I was frequently called to be informed that my mother had fallen but there were no injuries. I would Highly recommend Cranmer Court

As soon as we stepped foot inside the beautiful building and we're made to feel so welcomed by all the staff, we knew immediately this was the place for Dad. The grounds are lovely and very well maintained. The rooms are so homely and nothing is too much trouble for the staff. My Dad thought he had moved into a new apartment, within a hotel. In my Dads own words "it was a very swanky hotel, the best of the best!"He also referred to the large dining area as the restaurant and always said how lovely the food was. Dad wasn't well enough to take part in any activities, but from what I saw there was plenty on offer. I think they even occasionally have a visit from a donkey! I personally can not thank the manager enough, who helped out tremendously. Very professional, calm and caring. The lovely Secretary always had time for you and made you feel very welcome. All the staff were so friendly and took the time to go and have a chat and a laugh with Dad. Highly recommend Cranmer Court!

It's quite amazing to all what the Cranmer Court have achieved since its opening. Care support always on hand in any emergency and the help residents get is always given with dignity and respect. All staff including support staff ie hairdressers, chiropody and physios, management are excellent - they will always be there for you and help make decisions regarding your relative. Rooms are fully furnished with TV security and there are emergency buttons to the main office. Facilities are a real bonus - the care home is set in its own grounds with large rambling areas, with adequate parking and disabled bays. Residents have the pleasure of beautiful gardens, well maintained, herbaceous borders, lawns and hanging baskets. Drinks on tap 24/7 in corridors. Many choices of food on the menu - samples are brought to the resident if there is any doubt. You have games, music rooms, outdoor functions throughout the summer. Resident meetings 4x a year with family. Security I cannot faul. Value for money a big yes. I should like to add that because I am disabled I have been able to use my mobility scooter in the home because of its open plan.

I would not hesitate to recommend Cranmer Court, the manager and her whole team are wonderful.

The nursing staff were excellent. After a week long stay in hospital, we were extremely pleased for her to return to Cranmer where we knew, without any fear of worry, she would be cared for to a high standard. Although my mother in law didn't attend many of the activities, there was always a varied choice on offer. Obviously there was the odd issue now and again, but anything raised was satisfactorily addressed. I feel certain I am only able to write highly of Cranmer Court due it being led by an excellent manager.

A special mention must go to the manager. Her wealth of experience and compassionate approach provided our family with the peace of mind we needed during this transition. We truly believe we made the right choice with Cranmer Court, and for that, we are incredibly grateful.

Immediate impression good. Staff very kind and helpful. Staff/residents meetings are useful to ensure expectations are discussed, and where necessary services reviewed and revised. Nursing staff do an excellent job and are very approachable. The home provides a variety of activities which are well attended. Catering and laundry are very good.

Excellent care and friendly staff.

Given the problem of the care industry and the size and variety of the challenges it faces, I feel the management at Cranmer Court does an outstanding job! In her 17th and 18th year with Parkinsons, and serveral years with 'mixed dementia', it could never be easy for my beloved wife, but she was always treated with dignity. I tried to spend time with her every day and received equal consideration. It is a lovely building in beautiful gardens, with some dedicated nurses and carers. Occasionally, care levels can fall - especially over weekends - possibly due to staff shortages.