Cranmer Court

Old Farleigh Road, Farleigh Common, Warlingham CR6 9PE
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9.7 86 Reviews
  • Cranmer Court, Warlingham
Situated in the delightful rural Surrey village of Farleigh, Cranmer Court provides round the clock residential, nursing and dementia care on a permanent and respite basis.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside there is a landscaped garden which features a wooden gazebo - a picturesque spot for relaxing or socialising.

The home boasts a welcoming environment, promoting a sense of belonging and support. There is always something to look forward to as the dedicated lifestyle team arrange regular activities and outings.
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Care Provided by Cranmer Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1825
  • Self-Funded Residential Dementia Care: from £1825
  • Self-Funded Nursing Care: from £2075
  • Self-Funded Nursing Dementia Care: from £2075
  • RESPITE Self-Funded Residential Care: from £1975
  • RESPITE Self-Funded Residential Dementia Care: from £1975
  • RESPITE Self-Funded Nursing Care: from £2075
  • RESPITE Self-Funded Nursing Dementia Care: from £2075

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef, including homemade meals and cakes
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Cranmer Court for full pricing details and T&Cs.

Contact Cranmer Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Cranmer Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Artur Adamski (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Cranmer Court Reviews (86)

9.7

Cranmer Court has a Review Score of 9.7 (9.741) out of 10, based on 23 reviews in the last 2 years.
Over all time Cranmer Court has 86 reviews.

Overall Experience
  • 72
  • 11
  • 1
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Date Published
  • 86
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  • 23
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Reviewer Connection to Cranmer Court
  • 30
  • 13
  • 8
  • 6
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 86, showing 21-40
Review from J B (Niece of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was looked after beautifully at Cranmer Court. He was discharged from hospital, and received kindness and care in a lovely setting. He was only at Cranmer Court for a short time but it was a kind and compassionate, peaceful convalescence for him. God bless.
Reply from Norah Davey, Home Manager at Cranmer CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle received such great care at Cranmer Court and will pass on your kind comments to the whole team.
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Review from M B (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is very difficult to entrust a loved one to the care of others. I felt generally my mother was well looked after but at weekends it seemed the center was less well staffed. A few items of clothing seem to have got lost and a battery-operated shaver. It would have been nice if the activities staff
spent a little more time just being with her, as a company. It was a real pity mum couldn't talk and people couldn't get to know about her life and her personality, how lovely she was. Sometimes we felt more time, care and gentle persuasion with feeding would have been good.
Reply from Home Manager, Home Manager at Cranmer CourtNothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from T B (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was at Cranmer Court for two weeks respite, whilst Mum was in hospital. Right from day one he was welcomed by every person he had contact with warmth and a reassuring smile.
The care he received has been amazing and he has regained his spirit and sense of humour. We will be sad to leave
but if circumstances change, we would love Dad to return. A heartfelt thank you to each and every one of you, but special mention to a member of staff in particular - you are a joy.
Reply from Home Manager, Home Manager at Cranmer CourtThank you for taking the time to leave us such a fantastic review! Nothing will stop us from delivering outstanding care for our residents at Cranmer Court. The team joins me in thanking you for your positive comments, so pleased to hear about your Father and we look forward to seeing you all again in the future, if circumstances change.
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Review from Charlotte M (Granddaughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for your help in getting our nan into respite care so quickly. During such a stressful time Cranmer Court arranged the room within a few hours and made the transition from hospital a lot easier for us. It really helped with our nan's recovery and knowing she was getting around-the-clock
care from such a lovely team was a huge relief. Highly recommended!
Reply from Home Manager, Home Manager at Cranmer CourtMany thanks Charlotte for your review and for your kind words, we are glad we could help your nan, you and your family when it was needed. Your feedback will be shared with the team who will be delighted to read it.
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Review from Jane C (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having seen many care homes, this one stood out for us in the friendliness of all the staff and the very high quality of the entire building and grounds. We put Mum in there in January and have been blown away by the standard of care and friendliness of all the staff. They constantly engage with their
residents on first-name terms and win their trust very quickly. They arrange daily activities so that even if they don’t want to join in they have a laugh and joke with them and keep them entertained. Very impressed with the dining room, which looks like a lovely restaurant and taking to there for their meals encourages them to eat. Cannot rate this home and staff highly enough.
Reply from Home Manager, Home Manager at Cranmer CourtMany thanks for taking the time to leave us a review and for your lovely comments about our home, the care your mum received and the team at Cranmer Court. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Patricia V (Next of Kin) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, family atmosphere, especially the nursing care. Expensive but what price peace of mind. Food could improve. The Care Manager is exceptional.
Reply from Home Manager, Home Manager at Cranmer CourtThanks Patricia for taking the time to leave us a review and for your kind words about the care and manager at Cranmer Court. Nothing is more important to us than providing the highest quality care and support to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on all your feedback to the team.
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Review from Valerie L (Wife of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally thrilled that Cranmer Court have invited my husband to be a member of the family. A happy, caring, professional home from home. Staff are all so helpful. My husband is lucky.
Reply from Home Manager, Home Manager at Cranmer CourtThank you Valerie for taking the time to leave us a review and for your lovely comments about our home and recognition of the team. It is wonderful to hear your husband is feeling part of the Cranmer Court family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Carole S (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have asked for our Mum to be looked after any better by every single mother of staff, they are all amazing.
Reply from Home Manager, Home Manager at Cranmer CourtThank you Carole for taking the time to leave us a review and for your lovely comments about our team at Cranmer Court. Your feedback will be shared with the team.
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Review from Ruth C (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father chose Cranmer Court himself for his end of life care, following his terminal diagnosis earlier this year. This proved to be an excellent decision as he was very well looked after right up to the end of his life. The staff were exceptional. In the last few weeks of his life, he was at pains
to reassure us (on numerous occasions) how kind and caring the staff were with him; from the entertainment staff popping in for a quick chat, the kitchen making food not on the menu to tempt him to eat, to the professional medical care from the nursing staff and the carers encouragement and assistance with personal care. My sister and I would not hesitate to recommend Cranmer Court to anyone seeking a care home to look after them or their loved ones.
Reply from Home Manager, Home Manager at Cranmer CourtThank you Ruth for taking the time to leave us a review and for your lovely comments and recognition of the team at Cranmer Court. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Sally E (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Cranmer Court for 18 months following a severe stroke. The care there was excellent.
Once she settled in we all agreed that she was able to receive better care there than at home. The facilities were a very high standard and easier to use, allowing her more dignity. Her
room was spacious and light with a beautiful view.
She enjoyed the food, company and activities which gave an interest and richness to life that she couldn't access at home. She loved the musical events and, even with severe disabilities, got a lot of fun and satisfaction from the exercise sessions and different groups.
The home was very accommodating and helpful to visitors, hairdresser and physiotherapist.
The staff were very friendly and became her friends.
We are really glad that she was able to move there and have the security of a safe, caring and comfortable environment.
I would like to thank the staff for giving her the care and quality of life that she experienced there.
Reply from Home Manager, Home Manager at Cranmer CourtThank you for taking the time to leave us a review and for your lovely comments about the care your mother received at Cranmer Court. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Susie M (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Out of all the care and nursing homes I looked at for my mother, I came away from Cranmer Court knowing ‘this was the one’. It is spacious, airy, welcoming and in a lovely setting. I can’t speak highly enough of the manager, who I found to be kind, caring and supportive - this permeates through her
team. Every member of staff I encountered I found to be empathetic and super helpful. Each time I visited I felt incredibly grateful and relieved that my mother was there.
Reply from Home Manager, Home Manager at Cranmer CourtWe would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community at Cranmer Court and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
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Review from Christopher C (Respite Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is very good for its purpose, with the bedrooms large enough without being overlarge. The grounds and view beyond I can only describe as 'stunning'. I couldn't wish for better. For me, this can lift my mood considerably. Regarding meal times, I don't understand why lunch, the main meal
of the day, requires us to be seated at 12:30, when the main course regularly arrived at the upstairs dining room at 13:00/13:15. Although, the starter was always available at 12:30. I was very impressed that all the staff knew my first name, that always gives a good impression. I had a slight issue with the timing of the medication, but being an 'early to bed and early riser coupled with being at the end of the corridor didn't help. But, overall my stay has been first-class.
Reply from Home Manager, Home Manager at Cranmer CourtThank you for taking the time to leave us a review about your respite stay with us and for your kind words about our home and the team at Cranmer Court. It is lovely to hear you liked your room and the wonderful views from our home. All your feedback will be shared with the team.
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Review from Jan C (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Crammer Cour since the beginning of June and has settled in extremely well. She is a very sociable person and loves all the staff and they love her too.
Reply from Home Manager at Cranmer CourtThank you for taking the time to leave us a review, it is lovely to hear your mum is settling in at Cranmer Court. Your feedback will be shared with the team.
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Review from Mike K (Son of Resident) published on 28 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a care home that will provide a professional and caring service is obviously the goal, but in our experience the lovely team at Cranmer Court go above and beyond. There is a real human touch and real empathy for the residents.
The home itself is well designed and kept spotlessly clean. It’s
situated in a lovely spot on Farley Common with a beautiful garden that provides a peaceful and restful space.
Families are welcomed and encouraged. The residents are able to make the rooms their own, many of them with views over the well kept garden.
Reply from Home Manager, Home Manager at Cranmer CourtThank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. We are blessed with a beautiful location and are really glad our community is able to take full advantage of this. Your feedback will be passed on to the team.
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Review from George W (Grandson of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home. The service is outstanding. Everyone works super hard to make sure the patients are feeling safe and secure. The food is brilliant, great chef. Have nothing bad to say about the place. The location is really pleasant as well.
Reply from Home Manager, Home Manager at Cranmer CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear your comments on your experience of Cranmer Court and these kind comments will be passed on to the whole team.
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Review from Dennis W (Respite Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I experienced a good stay with adequate attention from nurses and carers. Some morning breakfast was a bit slow but no problem. I can't think of anything you can improve upon. Keep up the good work!
Reply from Home Manager, Home Manager at Cranmer CourtWe would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from C R (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly we had to ask my parents to spend 2 weeks respite care at Cranmer Court in November 2022 - for different reasons, neither remained there for 2 weeks and my heart still aches for them. Please ask lots of questions and inspect the rooms and facilities thoroughly before you place your loved ones
there.
Reply from Home Manager at Cranmer Court, Home Manager at Cranmer CourtWe pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your parents' care. We take comments such as this extremely seriously and understand you are in direct conversation with a member of our senior leadership team who will work with you to resolve this matter.
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Review from Michael F (Husband of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always recommend Cranmer Court Care Home to anyone needing care because it is simply the best I know (and I have known many).
Nobody wishes to leave their home but if I needed to I would go to Cranmer Court without hesitation.
Looking after people is a difficult occupation and the folk at Cranmer
Court do all that they can.
Above all, they will always tell you the truth and try to do what they can to assist.
I would add that I am in no way associated with this company other than as a satisfied user over many years.
Reply from Home Manager at Cranmer CourtMichael, thank you for taking the time to leave us such a fantastic review. We're happy to hear that your experience of Cranmer Court has been such a positive one and that your loved one received such great care with us. I will pass on your kind comments to the whole team.
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Review from Alexandra S (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the short time, my mum was at Cranmer Court, she received the best care I could ever wish for. The staff all treated her with love, respect and dignity. I was frequently kept up to date by her doctor and advised beforehand should they be changing or adding to her medication. Reception was always
welcoming and helpful when visiting or when telephoning in. Five stars awarded to the chef for the wonderful food he presented day after day. Equally, my father and I were treated thoughtfully with offers of tea, coffee and delicious home-baked cake on our visits. I would highly recommend Cranmer Court to anyone looking for a caring home for their loved one.
Reply from Home Manager at Cranmer CourtAlexandra, thank you very much for your kind words regarding our home and staff, who work hard to deliver high standards of quality care at all times. The services we deliver as a team at Cranmer Court to our residents and families are extremely important to us. The team join me in thanking you for your positive comments.
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Review from Jane P (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident here for over two years. The care she received was excellent.
Cranmer Court Care Home is well run. The manager is lovely, all the staff and carers are hard-working, friendly and treated our mum with love and respect. The food is top-class and they have a wonderful garden.
Would definitely recommend this care home.
Reply from Home Manager at Cranmer CourtJane, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Cranmer Court and enjoys the food and outside space we have to offer. I will pass on your kind comments to the whole team.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Cranmer Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Cranmer Court is calculated as follows: ( (212 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranmer Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (1)

Artur

Artur Adamski

Job Title: Home Manager

I’m committed to ensuring that our residents receive consistent high-quality care, and I am actively looking to strengthen community bonds, recognising the significance of building meaningful relationships.


I believe in working closely with residents, their families and friends and colleagues to achieve a warm, friendly and homely place to live and work.


I love spending time with the residents and listening to their life stories; I have learned a lot from their wisdom over the years. My ethos in my role is that with great teamwork and collaboration, we can achieve anything for our residents and their families, and every single colleague contributes to the success of the home.

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