Cranmer Court

Our mum spent the last four and a half years in the care of the wonderful staff at Cranmer Court Care Home, we could not have expected any more from the manager and staff for the outstanding care they gave to our mum. When she finally passed away in October, we could see how much Mum was loved by the staff there. During her time there, she was extremely well looked after, not only from a care or nursing aspect but had good food, entertainment and wonderful celebration days. The staff were always vigilant and if there were any changes with regard to Mum's health or well-being, a doctor was available and the team would act quickly. Mum was always clean, fresh and tidy. The home coped very well with the lockdown crisis, ensuring that Mum could have a connection with her family over a video call, although this was difficult for a dementia patient for understanding, they took the time and that's what mattered to our family. As a family, we would like to thank you all for the dedication and love you gave to our mum!

Cranmer Court Care Home is well run. The manager is lovely, all the staff and carers are hard-working, friendly and treated our mum with love and respect. The food is top-class and they have a wonderful garden. Would definitely recommend this care home.

The staff at Cranmer Court, Warlingham cared for my mother for around 2 years. During that time she was well looked after and was provided with excellent food, plenty of activities, birthday parties and celebration days. The nursing staff were extremely vigilant and Mum was able to see a doctor on a weekly basis if required. The nursing and care teams were quick to spot any changes in Mum's condition, act promptly with medication, and kept us informed of any changes in medication that mum required. The activity team worked tirelessly to entertain the residents and bring a smile to their faces. All the above were expertly and professionally overseen by the managers, whose commitment to their residents was clear to see. The team adapted professionally to the COVID situation and kept relatives updated on the situation and visiting rules. Zoom calls were introduced, which helped relatives stay in touch with their loved ones. I cannot thank everyone at Cranmer Court for their dedication.

During my four-week rehab stay, I felt safe and confident in my recovery. All the staff were professional, from the cleaning ladies to the chefs. Thank you for helping me through a rehab period! I feel great!

All the staff provided a level of kindness and care for our family during this very difficult time that I truly am thankful for.

I have experienced the highest quality of care in this nursing home during my week of respite care here. This has come from all levels of staff who have made sure all my needs have been met. The menu is varied and nutritious and adapted to my need as necessary. Assisted walks in the grounds have been much appreciated. Cranmer Court Care Home lives up to its high reputation in this area. I would recommend to others without hesitation.

She herself wishes she had gone there sooner and my whole family cannot speak too highly of Cranmer Court and will forever be indebted to them.

My time spent here has been very restful and happy. The staff are very helpful and well organised.

When a care home became a necessity for my wife, I chose Cranmer Court because of its proximity. It proved the right decision as the care standard are excellent. For Covid reasons, I stayed myself, so I know. Thank you.

From the time one is awake one is treated with friendly dignity, one is surprised that residents, a few cause difficulties for the staff. I am not surprised how patiently the staff deal with the few.

I came to Cranmer Court following an operation on my leg. The care I have received is excellent. The staff are caring, kind and nothing is too much trouble. The atmosphere is so friendly and I was made to feel so at home. Day and night the care assistants, nurses and all other staff are always on call. I would recommend Cranmer Court to friends and family.

This is a purpose-built home with spacious communal areas and well-furnished individual rooms for residents. I thoroughly recommend it.

He was well looked after during these final days with the staff making him as comfortable as possible. They also helped him with final video calls to the family.

I highly recommend Cranmer Court. My mother arrived there for palliative care in June 2020. As a family, we immediately liked the home environment, nice single room and bathroom. During summer the residents could go outside in pleasant gardens. Due to my mother's condition, she had a garden room which we could access from outside. My mother stayed for 8 months. The standard of care is high. I met many Carers, Nurses and managers during my visits. I found a high level of responsiveness to both my mother's and family's wishes. I always felt welcome by the ever-friendly receptionists and staff. Communications were really good, with regular email updates, and we as a family could call any time and would speak with nurses or managers, and during lockdown to my mother every day. Food, level of hygiene, cleanliness are all excellent. Other services are good, my mother saw a dentist, had her hair and nails done. When Mum was poorly and died, she and her family were treated with dignity and care. Thank you.

My mother-in-law has been in the home for just over a year after numerous falls at home, living with us. She settled in quite quickly despite the onslaught of Covid19. At 102 years of age, she is not exactly an active resident but feels safe and secure in the home and generally gets on well with all the staff. They are kind and caring and we hope when the weather improves and lockdown eases, we will be able to see her again on a regular basis. The food is excellent and if anything, a little too much of it! The main thing is that she is happy!

We are very happy we chose Cranmer Court for my mother's residence. All the staff, carers and medical team are friendly, efficient and communicative and we can relax knowing my mother is in the right place. They have all been exemplary in this current pandemic.

My mother was a resident at Cranmer for two years before she passed away this year. My mother was so happy there. She loved the staff as they were also her friends. The staff are absolutely fantastic, so kind and caring and treated my mum with dignity always. I was always kept well informed of doctor’s visits and any medication treatments. She loved the activities provided. I was very grateful to the care my mum had for the last two years, you couldn’t get better.

During the outbreak, I am able to speak to my mother on a mobile which the staff take to her. Cranmer are trialling a new communication system which enables staff to send safely and securely videos and photos of my mother.

The matron and staff are all excellent in the various roles. My cousin has been there since January of this year. I can say with confidence that the care, attention, support and food that she receives is all of a very high standard. Visiting was always a pleasure, although due to current restrictions I am unable to visit at the moment, made pleasurable both by visiting family members and meeting staff. I would and do recommend Cranmer Court to any friends or family looking for a care or nursing home for them or others and will of course continue doing so.

My mother has been looked after for the past four years. The care she has and is receiving is excellent. The staff are very caring and professional. The home could not be run any better. I find it incredible, baring in mind the number of deaths in care homes due to the coronavirus, that Cramner court has had none. I can't thank everyone involved enough.